We stayed for 2 nights using Marriott points in room 322. I choose Marriott because I always receive a level of quality and service that exceeds my minimum expectations. This property is a bit older yet recently renovated. On the positive side is the convenient location by the freeway, clean rooms, very friendly staff, typical large Marriott shower, and flat... more

This is a high-quality property. It was comfortable, spacious, and in good condition. I would have given it a 5 except for an unfortunate incident with the housekeeping and front desk staff. I returned around 10pm one evening, having been gone since morning, to find my door ajar. The security latch had been turned to block it from closing all... more

Its not my first stay to the courtyard in Willoughby, at least 5-6 times over the years I stood there. This time it was about a week. The hotel has been well maintained, of course it is not new, but there is absolutly nothing to complain about - from this you see that the owners take close attention to the... more

I was pleasantly surprised to find a room that is quite nicely furnished as my experience with their sister hotel across the street was not as pleasant. The moment you walk into the lobby, you can tell the hotel had just recently finished some renovation work and according to the front desk staff, she said it was a total make... more

Easy on/off interstate location on the east side of Cleveland. Several hotels, restaurants, gas stations, drug stores, etc in the area. Rooms are VERY new, clean, nicely furnished. I have nothing bad at all to say about this hotel. I wish ALL Courtyards were this wonderful! more

After a long road trip and with no reservations, I felt very lucky to get the last remaining room at the Courtyard Willoughby. It was a non-smoking room on the first floor and looked as if it had never been used--everything was in great shape, the bed turned down and stacked with plump pillows. Staff was friendly and helpful. Damon's... more

This was an OK hotel. When we arrived, the staff did not look interested in us or our visit. Although everything went pretty smoothly, the carpets and rooms around us were being redone so it created a foul smell. The room as good, and the location could not be closer to the highway (a good and bad thing). Overall a... more