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Courtyard by Marriott Cleveland Willoughby

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35103 Maplegrove Road, Willoughby, OH 44094
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Courtyard by Marriott Cleveland Willoughby
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Courtyard by Marriott Cleveland Willoughby
Courtyard by Marriott Cleveland Willoughby
Courtyard by Marriott Cleveland Willoughby
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93 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fort Smith, Arkansas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here as traveling thru.Easy to get to. Great hotel. Very nice, clean, up to date and friendly staff. Comfy bed! Breakfast not included but ordered from the Bistro and there was a lot of food and very tasty.

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west babylon
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was the first stop on our two month road trip and it started us out on a good note! The lady that checked us in was so nice and friendly, the hotel lobby was very nice and the room was great! They didn't have the nice pillows that other Marriott's have but since I brought the one I bought... More 

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Clayton, OH
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in town for a wedding and had a very nice stay at the Marriott! The staff is very nice - let us use the bistro area for a late night impromptu gathering. Our 3rd floor room was newly renovated and had a balcony which was great for enjoying the cool breeze at night. Overall, hotel is very nice,... More 

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Mobile,AL
Level Contributor
180 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 249 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I don't usually stay at Marriott properties so I can't compare this Courtyard to a "usual" Courtyard. My wife & I stayed at this property for two nights earlier this month to attend a family wedding. I had booked four rooms at a "wedding rate" a few months before but I needed to cancel all but one of these rooms... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to post a review regarding your recent stay with us. I am very delighted to see how satisfied you were with your stay at our location. The comments that were posted about the traffic heading West bound can be difficult and we have attempted to come up with a solution to make entering and... More 

Englewood, Ohio
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 8, 2015

Let me preface this review by saying that the staff is amazing. Here are my concerns. When we checked in the hotel lobby was extremely hot and we were told that the AC was broken and that they had been trying to fix since winter. It is now June. We were given room 228 and found that the television didn't... More 

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Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 30, 2015 via mobile

The hotel is nice and clean, but nothing too special. The bar was very small compared to the other Courtyard's I have stayed at. The woman checking us in was a bit rude, but other than that, it was fine. Compared to other hotels in the area, this is definitely the nicest. We didn't use the pool, but it looked... More 

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Chicago, Illinois
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 29, 2015

The hotel's best quality is the location. The lobby has been redone, per typical Courtyards that want to charge $8 for coffee and a bagel. I had to wait 10 minutes because the incompetent girl behind the counter couldn't operate a cash register. She was more interested in the day's schedule and personnel issues rather than the customer. The room... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Tr_Av_El_Er thank you for taking the time to complete a review of your recent stay with us. I am sad to see that you were disappointed with your recent visit at our hotel. I will be sure to share the service related issues with the team to correct them to ensure they do not occur again in the future. I... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed May 26, 2015

My son was getting married and we stayed there and also hosted the rehearsal dinner in there meeting room. The staff was very friendly and made everyone comfortable and welcome. As you can guess, all of the bridal party and guests stayed here. We got a suite and it rocked! Plenty of room and close to restaurants and stores for... More 

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Chicago
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 26, 2015

Stayed here in July 2014 for family reunion weekend and found it clean and comfortable. We were able to get adjoining rooms which is always great for the kids as they like the space to run around and play, get easy access to everyone in the family. Would definitely stay here again.

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rochester
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 19, 2015

I am currently staying at this hotel and the property i very clean and it is conveniently located for the project i am working on. The air conditioning does not work in the lobby or in the restaurant and you have to sweat while you eat YUCK. From what I have been told it did not "just" break either. The... More 

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