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Courtyard by Marriott Cleveland Willoughby

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35103 Maplegrove Road, Willoughby, OH 44094
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Courtyard by Marriott Cleveland Willoughby
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Courtyard by Marriott Cleveland Willoughby
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88 Reviews from our TripAdvisor Community

Traveler rating
    20
    39
    17
    7
    5
See reviews for
29
16
6
24
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is nice and clean, but nothing too special. The bar was very small compared to the other Courtyard's I have stayed at. The woman checking us in was a bit rude, but other than that, it was fine. Compared to other hotels in the area, this is definitely the nicest. We didn't use the pool, but it looked... More 

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Chicago, Illinois
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel's best quality is the location. The lobby has been redone, per typical Courtyards that want to charge $8 for coffee and a bagel. I had to wait 10 minutes because the incompetent girl behind the counter couldn't operate a cash register. She was more interested in the day's schedule and personnel issues rather than the customer. The room... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Tr_Av_El_Er thank you for taking the time to complete a review of your recent stay with us. I am sad to see that you were disappointed with your recent visit at our hotel. I will be sure to share the service related issues with the team to correct them to ensure they do not occur again in the future. I... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago NEW

My son was getting married and we stayed there and also hosted the rehearsal dinner in there meeting room. The staff was very friendly and made everyone comfortable and welcome. As you can guess, all of the bridal party and guests stayed here. We got a suite and it rocked! Plenty of room and close to restaurants and stores for... More 

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Chicago
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Stayed here in July 2014 for family reunion weekend and found it clean and comfortable. We were able to get adjoining rooms which is always great for the kids as they like the space to run around and play, get easy access to everyone in the family. Would definitely stay here again.

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rochester
Senior Contributor
34 reviews 34 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am currently staying at this hotel and the property i very clean and it is conveniently located for the project i am working on. The air conditioning does not work in the lobby or in the restaurant and you have to sweat while you eat YUCK. From what I have been told it did not "just" break either. The... More 

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Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My family and I stayed here one night while traveling though town. The price was high, but we were willing to pay if it was nice. The lobby looked nice but when we got to the room, it wasn't as clean as I thought it could have been. The bathtub was dirty and behind the toilet was very dirty. The... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to complete a review regarding your recent stay with us. I am sorry that the room cleanliness was not up to your's or my expectations. I will be sure to communicate this the Housekeeping team at the hotel to ensure we don't have this happen again,. I hope to see you again if you... More 

Top Contributor
121 reviews 121 reviews
19 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 9, 2015

Very good location. Close to shopping and local eateries. Right off I-90. The rooms were spacious and clean. Hotel staff was friendly. Pool was a bit too cold (indoors) and the hot tub was not working during our stay but they did inform us at check in. I would try the Eat and Park down the road, great little Diner.... More 

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Albany, New York
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2015

The room was clean and the bed comfortable. The shower drain was slow the first morning and I asked the housekeeper if they could clear it, which they did! The front desk ladies were very friendly by offering suggestions for restaurants and even a coupon for one place. Our room was quiet and we slept good. I do like that... More 

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milford,oh
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 14, 2015

My family and I stayed here after the holidays. My mother passed in Oct. and this was my families first holiday without her. I booked our reservations with Michelle for I am a Marriot employee. She did a great job. Upon arrival we were able to check in early that was great!!! Rooms were great except my dads room had... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Catwoman, Thank you for taking the time to post a review regarding your recent stay with us. I am so happy to hear that you were satisfied with your stay and we were able to meet expectations on most fronts during your visit with us. On the note regarding breakfast, there are multiple Marriott brands and Courtyard is one that... More 

1 review
1 of 5 stars Reviewed December 18, 2014

I called the sales representative three times to ask about blocking rooms for our upcoming wedding. I left messages and never received a call back. All of our wedding guests are coming from out-of-town and will now be booking at a different hotel.

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Kayla, I am sorry you had this experience, we spoke with the director of sales at the hotel, and she is not familiar with receiving a message. The hotel has been without voicemail for a few weeks. If you would call back Monday after 8, I would be happy to take your information and pass on to our Director of... More 

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