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Courtyard by Marriott Cleveland Willoughby

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35103 Maplegrove Road, Willoughby, OH 44094
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1 room 1 guest
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Courtyard by Marriott Cleveland Willoughby
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96 Reviews from our TripAdvisor Community

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Traveler rating
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    41
    18
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    5
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hampton
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We stayed in whirlpool room. It was nice. We have stayed in this hotel many years ago. But they have remodeled this hotel since our last visit and it does not seem like you are in Cleveland . More high end design . We enjoyed our room unfortunately we lost our tv connection we assume signal to hotel was lost... More 

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rochester
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The rest of the the place is great except for the hard to work weird cardio machines in the fitness room. The BIGGEST issue is the temperature of the lobby and the Bistro. For gods sake invest n better air conditioning or make it cool somehow. Do you have any idea what it is like going to work sweating form... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

JimSalone, thank you for your recent response. I was aware of an issue with the air conditioning in the lobby earlier in the season which we did have taken care of. Nothing else had been brought to my attention, but I will definitely have this looked into. I was working in the Bistro actually this last week and didn't notice... More 

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

My husband and I stay here every year to visit family that lives on the east side....but this will probably be the last. Always very clean an friendly staff (almost to much "staged friendliness"). But I'll take that any day who can complain about that, right! This stay we happened to deal with a woman named Michelle who was down... More 

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Fort Smith, Arkansas
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 15, 2015

Stayed here as traveling thru.Easy to get to. Great hotel. Very nice, clean, up to date and friendly staff. Comfy bed! Breakfast not included but ordered from the Bistro and there was a lot of food and very tasty.

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west babylon
Level Contributor
48 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed July 7, 2015

This was the first stop on our two month road trip and it started us out on a good note! The lady that checked us in was so nice and friendly, the hotel lobby was very nice and the room was great! They didn't have the nice pillows that other Marriott's have but since I brought the one I bought... More 

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Clayton, OH
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed June 30, 2015

We were in town for a wedding and had a very nice stay at the Marriott! The staff is very nice - let us use the bistro area for a late night impromptu gathering. Our 3rd floor room was newly renovated and had a balcony which was great for enjoying the cool breeze at night. Overall, hotel is very nice,... More 

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Mobile,AL
Level Contributor
183 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 245 helpful votes
4 of 5 stars Reviewed June 28, 2015

I don't usually stay at Marriott properties so I can't compare this Courtyard to a "usual" Courtyard. My wife & I stayed at this property for two nights earlier this month to attend a family wedding. I had booked four rooms at a "wedding rate" a few months before but I needed to cancel all but one of these rooms... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to post a review regarding your recent stay with us. I am very delighted to see how satisfied you were with your stay at our location. The comments that were posted about the traffic heading West bound can be difficult and we have attempted to come up with a solution to make entering and... More 

Englewood, Ohio
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed June 8, 2015

Let me preface this review by saying that the staff is amazing. Here are my concerns. When we checked in the hotel lobby was extremely hot and we were told that the AC was broken and that they had been trying to fix since winter. It is now June. We were given room 228 and found that the television didn't... More 

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Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed May 30, 2015 via mobile

The hotel is nice and clean, but nothing too special. The bar was very small compared to the other Courtyard's I have stayed at. The woman checking us in was a bit rude, but other than that, it was fine. Compared to other hotels in the area, this is definitely the nicest. We didn't use the pool, but it looked... More 

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Chicago, Illinois
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 29, 2015

The hotel's best quality is the location. The lobby has been redone, per typical Courtyards that want to charge $8 for coffee and a bagel. I had to wait 10 minutes because the incompetent girl behind the counter couldn't operate a cash register. She was more interested in the day's schedule and personnel issues rather than the customer. The room... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Tr_Av_El_Er thank you for taking the time to complete a review of your recent stay with us. I am sad to see that you were disappointed with your recent visit at our hotel. I will be sure to share the service related issues with the team to correct them to ensure they do not occur again in the future. I... More 

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