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All 6 Willoughby hotels

Courtyard by Marriott Cleveland Willoughby

3.0 of 5 Hotel   |   35103 Maplegrove Road, Willoughby, OH 44094
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Ranked #2 of 6 hotels in Willoughby
A recent review
4 of 5 stars reviewed 1 week ago
MLS2013 PA
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73 people have reviewed this hotel

Traveler rating
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    4
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24
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
PA
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

We just stayed here for a short stay and is in a nice location. It is near several restaurants and only about 15 minutes from downtown Cleveland. It is also right near the highway onramp, making getting around much simpler. The hotel was just a regular hotel, nothing special. The reason I gave it a very good rating is because... More

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you very much for taking the time to complete a review. I am very happy to hear how satisfied you were with the service you experienced. More

Playa del Carmen, Mexico
Contributor
13 reviews 13 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our two-night stay in early August 2014 was pleasant. Staff were courteous and responsive to our few requests. The room itself was what one would expect of this type of property, however, the restroom was somewhat dated, although very clean. Equipment in the fitness room was in clean and working condition during our visit. The attendants at the cafe were... More

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I am happy to hear about your recent stay with us. We are happy you chose our hotel. Glad to hear your experiences in the Bistro were pleasant, and we hope to see you again in the future!!! More

deerfield, Illinois
Contributor
16 reviews 16 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed at this hotel for 2 nights on a very busy weekend in this part of Ohio. My son was swimming in Geneva (still 35 minutes away) and this was the closest hotel with availability. It was clean and comfortable. Staff was very helpful. Room was just fine for what we needed; a bed and a refrigerator. Location was terrific... More

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I hope your son did well while swimming in Geneva. I am glad to hear you were happy with your stay, and hope you will return in the future when you attend more meets. More

Painesville
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed here for my sons wedding. Many problems ensued during the booking of rooms for the wedding party and after. We were promised the issues were taken care of only to have some pop up days after the stay. Additionally promises were made so our guests knew a shuttle was made available to and from the wedding and this... More

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to post a review, we will look into the issues that were brought up to ensure they do not take place again. I am sorry for the issues you encountered during your stay. More

United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago

I have just returned from 8 nights at this hotel in Cleveland. Went there to see family and attend a family wedding on the Saturday. The room was lovely and clean - and there were fresh towels every day. A handy fridge, but I didn't need to use the microwave. The shower was really powerful and I had plenty of... More

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for staying at our hotel, and I am very happy to hear how pleased you were with the accommodations you had and more importantly the service you received. More

Niagara Falls, Canada
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 24, 2014

We stayed here for my daughters softball tournament with a group of 60 people. The hotel is clean, very central, and had everything we needed. The beds were comfortable, no they aren't like you have at home, but for hotel beds we had no complaints. Cleaning staff were great. Good property for the price.

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I am very happy to hear how pleased you were with your recent stay with us. We were happy to host your team and hope to see you again in the future. More

Cambridge
Contributor
13 reviews 13 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

A trip to the Cleveland Clinic, satellite location in Willoughby, was made quite an enjoyable experience staying at the Marriott Courtyard, less than 1 mile away...the staff was very well prepared, particular kudos to Michelle at the front desk, and Housekeeper manager Julie, that together took care of our arrival, stay and departure with class and caring...within walking distance was... More

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

I was happy to see how satisfied you were with so many different areas of the hotel, and that our staff was able to take care of your needs. More

Plantation, Florida
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 6, 2014

Going under renovation with the sliding doors and did not affect us at all. very close to thruway. Clerk was helpful. As a gold marriott i received a thanks and that was it as far as my status, but that was expected from a courtyard. Applebees next door and other restaurants.

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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 of 5 stars Reviewed July 4, 2014

This hotel has been revamped into the new Courtyard look and layout - all new in lobby and breakfast area. Rooms fine and recently updated. Staff was great. Lots of family-type restaurants (Applebees, etc.) around area and a couple a little more upscale (a steak place, but don't expect Ruth Chris.)

Was this review helpful? Yes
Chris C, Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to complete a review of our property, and your recent stay with us. We hope to see you again at our hotel in the future. More

Landenberg, Pennsylvania
Top Contributor
52 reviews 52 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed June 21, 2014

The rooms were both clean and comfortable, and it was quiet even with the hotel being full. The staff were helpful, and the lobby offered areas where you could meet and eat. The breakfast was not complimentary, however, they did offer healthy options at very reasonable prices.

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Additional Information about Courtyard by Marriott Cleveland Willoughby

Address: 35103 Maplegrove Road, Willoughby, OH 44094
Phone Number:
Location: United States > Ohio > Lake County > Willoughby
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Cleveland Willoughby 3*
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Also Known As:
Courtyard By Marriott Cleveland Willoughby Hotel Willoughby
Courtyard Willoughby
Willoughby Marriott
Willoughby Courtyard
Courtyard By Marriott Cleveland Willoughby Ohio

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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