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Courtyard by Marriott Cleveland Willoughby

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35103 Maplegrove Road, Willoughby, OH 44094
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Courtyard by Marriott Cleveland Willoughby
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Courtyard by Marriott Cleveland Willoughby
Courtyard by Marriott Cleveland Willoughby
Courtyard by Marriott Cleveland Willoughby
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82 reviews from our community

Traveler rating
    18
    37
    15
    7
    5
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25
16
6
23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Top Contributor
113 reviews 113 reviews
18 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very good location. Close to shopping and local eateries. Right off I-90. The rooms were spacious and clean. Hotel staff was friendly. Pool was a bit too cold (indoors) and the hot tub was not working during our stay but they did inform us at check in. I would try the Eat and Park down the road, great little Diner.... More 

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Albany, New York
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 22, 2015

The room was clean and the bed comfortable. The shower drain was slow the first morning and I asked the housekeeper if they could clear it, which they did! The front desk ladies were very friendly by offering suggestions for restaurants and even a coupon for one place. Our room was quiet and we slept good. I do like that... More 

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milford,oh
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed January 14, 2015

My family and I stayed here after the holidays. My mother passed in Oct. and this was my families first holiday without her. I booked our reservations with Michelle for I am a Marriot employee. She did a great job. Upon arrival we were able to check in early that was great!!! Rooms were great except my dads room had... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Catwoman, Thank you for taking the time to post a review regarding your recent stay with us. I am so happy to hear that you were satisfied with your stay and we were able to meet expectations on most fronts during your visit with us. On the note regarding breakfast, there are multiple Marriott brands and Courtyard is one that... More 

1 review
1 of 5 stars Reviewed December 18, 2014

I called the sales representative three times to ask about blocking rooms for our upcoming wedding. I left messages and never received a call back. All of our wedding guests are coming from out-of-town and will now be booking at a different hotel.

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Kayla, I am sorry you had this experience, we spoke with the director of sales at the hotel, and she is not familiar with receiving a message. The hotel has been without voicemail for a few weeks. If you would call back Monday after 8, I would be happy to take your information and pass on to our Director of... More 

Fort Myers, Florida
Top Contributor
52 reviews 52 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed November 12, 2014

Convenient access to Cleveland northeast area, I-90 and I-480 interchange, this updated Courtyard has all the features you expect at a Courtyard along with a quiet setting off the interstate. It is also convenient to a number of very close chain restaurants if you do not want to venture far from the hotel for dinner. The staff was very friendly,... More 

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Chagrin Falls, Ohio
Contributor
12 reviews 12 reviews
3 hotel reviews
4 of 5 stars Reviewed October 19, 2014

I booked our stay as a Sweetest Day gift for my husband and I. Also, we had to be in area in the morning to help our daughter move. Marriott needs to invest in this property by putting up new wallpaper and laying down new carpeting in the hallways and guest rooms. Our room was quite comfortable but I had... More 

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Indianapolis, Indiana
Contributor
19 reviews 19 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed October 18, 2014

We stayed here when we were in town for a wedding, and it was very convenient for that. The hotel itself was nice and clean. I did think it was on the expensive side (even with the wedding block discount) considering its location in the suburbs.

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Roy, Utah
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed September 6, 2014

Recently I stayed overnight at this property, and I was impressed. I liked the color scheme and artwork. The staff was polite and offered satisfactory service. My room was clean and had plenty of lighting. The bed was one of the more comfortable I've slept on in a hotel for a while. The towels were remarkably soft. There are several... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Cory, Thank you for taking the time to complete a review of your recent stay us on TripAdvisor. I will be sure to pass along your satisfaction with the rest of the team here at the hotel and we hope to see you again in the future!! More 

Cambridge Springs, Pennsylvania
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 2, 2014

Had to be at cleveland clinic at 7 am. so i decided to stay the night before. stayed here and everything was great, the staff, the room and the location. only con was our room was by the elevator and ice machine, just a little noisy.

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PA
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 20, 2014

We just stayed here for a short stay and is in a nice location. It is near several restaurants and only about 15 minutes from downtown Cleveland. It is also right near the highway onramp, making getting around much simpler. The hotel was just a regular hotel, nothing special. The reason I gave it a very good rating is because... More 

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Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you very much for taking the time to complete a review. I am very happy to hear how satisfied you were with the service you experienced. More 

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