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Courtyard by Marriott Cleveland Willoughby

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35103 Maplegrove Road, Willoughby, OH 44094
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Best prices for:1 room 1 adult
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Courtyard by Marriott Cleveland Willoughby
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105 Reviews from our TripAdvisor Community

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working, traveler
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

This courtyard is nice. i enjoyed most of my stay. I was on a floor with other business people. And it was quiet until they put kids next to us. And I mean one night we had 6 10-12 year old boys running around, slamming doors, and yelling. I had to go out and finally get after them. The following... More 

Helpful?
Thank CnMTX
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed December 23, 2015 via mobile

Hey! Know who you are as a traveler. If you're the type of traveler for whom a $169 a night Marriott chain is a stretch, don't stay here. It won't be cute enough or enough of an "experience" for your money. Stay at a bed-and-breakfast and do us all a favor and skip the bad reviews. However, if you need... More 

Helpful?
Thank Zzardvark
Buffalo, NY
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed November 30, 2015

Great location. But the hotel is old and quite run down. Not to typical Marriott Courtyard standards. Renovations were done but not to the extent needed to make this hotel in the same league as other Courtyards.

Helpful?
1 Thank BuffaloTravel
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

Thank you for taking the time to drop us a note. You are correct that we have recently had a full hotel renovation. We are sorry that the hotel did not meet your expectations and gave you a negative impression about its age. We pride ourselves on a high degree of service and it appears that we met that goal... More 

DuBois, Pennsylvania
Level Contributor
172 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed October 15, 2015

I found the staff working the desk on the later afternoon of 9/9/15 to be extremely helpful and friendly. She welcomed me with a smile, gave me great direction for dinner choices and couldn't have been more helpful. My room was very clean, bed comfortable and bathroom in good repair. I was on the first floor, which I would not... More 

Helpful?
Thank pam15801
Linden, Michigan
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 1, 2015

I felt that the hotel was over priced for what you got. The bed was lumpy and uncomfortable. The sheets were very wrinkled and there was a black hair by my pillow. My husband and I both have gray hair. The toilet was made for a midget, because I am 5 foot, or less and my knees were close to... More 

Helpful?
Thank Amanda H
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 17, 2015 via mobile

Stayed at this hotel for a week with family and found staff to be extremely helpfull and rooms to be clean and comfortable. The hotel is well situated for food outlets and within easy walking distance to shops..

Helpful?
Thank peter m
Boston, Massachusetts
Level Contributor
96 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 366 helpful votes
4 of 5 stars Reviewed August 31, 2015

This was a reasonably nice hotel just off I-90 approaching Cleveland from the east. The rooms were clean and comfortable. We spent little more than 12 hours at the hotel - enough to get a good night's sleep and be on our way.

Helpful?
2 Thank Jessica O
Hampton
Level Contributor
42 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 29, 2015 via mobile

We stayed in whirlpool room. It was nice. We have stayed in this hotel many years ago. But they have remodeled this hotel since our last visit and it does not seem like you are in Cleveland . More high end design . We enjoyed our room unfortunately we lost our tv connection we assume signal to hotel was lost... More 

Helpful?
Thank Vondere
rochester
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed August 20, 2015

The rest of the the place is great except for the hard to work weird cardio machines in the fitness room. The BIGGEST issue is the temperature of the lobby and the Bistro. For gods sake invest n better air conditioning or make it cool somehow. Do you have any idea what it is like going to work sweating form... More 

Helpful?
Thank jimsalone
Chris C, General Manager at Courtyard by Marriott Cleveland Willoughby, responded to this review

JimSalone, thank you for your recent response. I was aware of an issue with the air conditioning in the lobby earlier in the season which we did have taken care of. Nothing else had been brought to my attention, but I will definitely have this looked into. I was working in the Bistro actually this last week and didn't notice... More 

Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 12, 2015 via mobile

My husband and I stay here every year to visit family that lives on the east side....but this will probably be the last. Always very clean an friendly staff (almost to much "staged friendliness"). But I'll take that any day who can complain about that, right! This stay we happened to deal with a woman named Michelle who was down... More 

Helpful?
1 Thank mjonestampa22
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