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Motel 6 Cleveland-Willoughby

35110 Maplegrove Road, Willoughby, OH 44094
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Motel 6 Cleveland-Willoughby
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Motel 6 Cleveland-Willoughby
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73 Reviews from our TripAdvisor Community

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Traveler rating
    12
    17
    23
    3
    18
See reviews for
22
17
10
6
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
  • All months
    (73)
  • Mar-May only
    (9)
  • Jun-Aug only
    (31)
  • Sep-Nov only
    (21)
  • Dec-Feb only
    (12)
All months
1 review
3 of 5 stars Reviewed 1 week ago

A place to sleep for one or two nights, Bring your own soap and shampoo, there's no shower mat and the beds are, while not slabs of stone, not the best. 3/5 considering my expectations. The room was clean. The lady at the counter was nice enough to refrigerate our food for us and switch us out of a booked... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

This was a stop over so wasn't really expecting to stay in a 5 star hotel or anything. When I arrived I had to wait 10 minutes for the attendants to finish their conversation and count the drawer. They were pretty rude. One of my keys didn't work. When we got up to the third floor the hallway smelled like... More 

Was this review helpful? Yes
6Team, Brand Experience Team member at Motel 6 Cleveland-Willoughby, responded to this review

Dear Guest, Thank you for sharing your review. We strive to provide a comfortable night's rest and are disappointed your stay was unsatisfactory due to the odor concern you describe. Please know that the conditions you describe are atypical to Motel 6 standards for quality and we apologize for the inconveniences you experienced. Our standards for quality rest on the... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 14, 2015

Nothing like giving a family a non smoking room that obviously had been smoked in. Then given another room and smelling weed in the hallway. Sheets were stained. We left and they kept our money. I did not feel safe and was not about to put my kids in a motel that caters to the clientele that want a room... More 

Was this review helpful? Yes 2
6Team, Brand Experience Team member at Motel 6 Cleveland-Willoughby, responded to this review

Emily, Thank you for taking the time to share your review. Please know that the conditions you describe are atypical to Motel 6 standards for quality, and we apologize for the inconveniences you experienced. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We are glad... More 

Spencerport
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed January 29, 2015

Nothing fancy, although there was remodeling or some other work going on so updates might have been in progress. The bed was comfortable. Some deep cleaning under/around the bed would have helped. Price was good for the area.

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New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed January 28, 2015

Excellent hotel. It must have undergone a recent remodel when I stayed in November 2014. The room was neo-modern with sleek furnishings and fixtures and a hardwood floor. Wow. I felt like I was in a Hyatt. A year earlier I'd stayed in a Motel 6 much like this, with rooms completely and impressively updated -- forget where that was.... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed January 5, 2015

My family stayed for 4 nights. The beds were never changed, used towels were never picked up, beds were never made and trash was never emptied...and this despite my DAILY complaints to the front desk, both in person and on the phone. The only way we got new towels is when I complained and still the old towels were not... More 

Was this review helpful? Yes 4
6Team, Brand Experience Team member at Motel 6 Cleveland-Willoughby, responded to this review

Dennis, Thank you for taking the time to share your review. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you experienced. We are committed to delivering a clean, comfortable room and apologize for any... More 

A TripAdvisor Member
1 of 5 stars Reviewed November 5, 2014

I would NEVER stay at this hotel ever again. I stayed one night and was very dissatisfied with my stay. The morning I checked out I was treated disrespectfully by a maintenance man. I'm sure this is probably not the first time this has happened. My shower also only worked on cold. The morning desk attendant was courteous enough to... More 

Was this review helpful? Yes 1
6Team, Brand Experience Team member at Motel 6 Cleveland-Willoughby, responded to this review

Dear Guest, Thank you for taking the time to share you review. Our staff aims to provide the highest level of hospitality to our guests through our customer service, but with your experience we have fallen short and would like to apologize for the service issues you describe. Please know the maintenance issues you describe are an exception to our... More 

Vestal, New York
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 20, 2014

We stayed two nights at this motel. The motel was conveniently located for a family celebration. It was basic: laminate flooring, two lamps, two nightstands, 1 desk, 2 uncomfortable wood chairs, no clocks, 1 towel, 2 mini bars of soap, no decorations on the walls, coffee in the morning and that was all that was offered. We requested more towels... More 

Was this review helpful? Yes 2
Sarasota, Florida
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 2, 2014

The first room I was put in, the A/C unit looked about 20 yrs. old and didn't work. The floors and all surfaces were grimy. The room they moved me to wasn't much better but at least the A/C worked. The combo micro/fridge leaked water on the floor, had to put newspapers to soak it up. The bedspreads were stained,... More 

Was this review helpful? Yes 2
6Team, Brand Experience Team member at Motel 6 Cleveland-Willoughby, responded to this review

Adrienne, Thank you for taking the time to post your review. We strive to deliver a great guest experience, but it sounds as though we did not perform to our usual standards in this case. We are committed to delivering a clean, comfortable room and apologize for any failure in delivering on the commitment during your recent stay. We are... More 

Schaumburg, Illinois, United States
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed September 24, 2014

On a rainy afternoon I pulled into this facility and I had with me a mini cooler full of cheese I had purchased passing through N.Y. The staff put all the cheese in their own fridge for me. The room was comfortable and clean, Rm. 332. There was an extensive leak in the window system on the third floor, hallway... More 

Was this review helpful? Yes 3
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Prices are for 1 room, 2 adults
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