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Red Roof Inn Cleveland - Westlake

Certificate of Excellence
29595 Clemens Road, Westlake, OH 44145
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Red Roof Inn Cleveland - Westlake
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Red Roof Inn Cleveland - Westlake
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231 reviews from our community

Traveler rating
    124
    63
    31
    6
    7
See reviews for
69
61
36
35
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (231)
  • Mar-May only
    (49)
  • Jun-Aug only
    (87)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (36)
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Brownsville
2 reviews
4 of 5 stars Reviewed 4 days ago NEW

I would stay there again no hesitation! Its good because you can take your pets with you ! its clean! Only thing they have bagged breakfasts but there are places close by to eat and it keeps the price of the rooms lower!

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1 review
5 of 5 stars Reviewed 1 week ago

I had the most wonderful stay. Huey was very pleasant and helpful. Even though it was late night when I checked, he still had a smile on his face eager to greet me at check in. Would definitely stay again! Thank you, Huey!

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. I have shared your comments with Huey and the rest of the staff, and we are all happy you were pleased with your accommodations and look forward to your return. Thanks again, and see you next time! More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

I was staying here with my family for the weekend. My family was sleeping but I wanted to read a book before I went to bed and didn't want to disturb them. Huey was behind the counter and he let me read my book in the lounge even after normal business hours. (after of course seeing my key to verify... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. I have shared your comments with Huey and the rest of the staff, and we are all happy you were pleased with your accommodations and look forward to your return. Thanks again, and see you next time! More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 2 weeks ago

The young lady who checked us in had a beautiful personality at the WesLake RedRoof in location. When we checked out on Sunday morning Susie at the front desk had a caring heart, and her customer service was outstanding as well. We truly had a fabulous stay,a great clean room, and in a gorgeous community. Thank You 094- Westlake Ohio... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. I have shared your comments with Susie and the rest of the staff, and we are all happy you were pleased with your accommodations and look forward to your return. Thanks again, and see you next time! More 

1 review
4 of 5 stars Reviewed 3 weeks ago

Came in late at night looking for a room and although it was nearly 12am, Huey at the front desk was even more courteous than most people during daylight hours. He was very patient and helpful and genuinely cares about the customers having a great stay! I would definitely come back if I needed a place to stay in the... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. I have shared your comments with Huey and the rest of the staff, and we are all happy you were pleased with your accommodations and look forward to your return. Thanks again, and see you next time! More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

Huey in reception was a great help in booking our room. He was very patient in answering all of our questions and had great customer service skills. I will definitely book Red Roof Inn again. Thank you!

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. I have shared your comments with Huey and the rest of the staff, and we are all happy you were pleased with your accommodations and look forward to your return. Thanks again, and see you next time! More 

Somerset, New Jersey
1 review
5 of 5 stars Reviewed 3 weeks ago

Rooms were very clean and staff was exceptional. The front desk morning coffee and breakfast was very nice and clean. There was a lot of useful information about attractions in area. Erin at the front desk was very professional, friendly and helpful. I would highly recommend my co-workers and friends to stay at this location again.

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us while you worked The Rock and Roll Hall of Fame Induction Ceremonies. We offer a Rock Hall package to our guests which includes the room type of their choice and two tickets to The Rock Hall, so it was nice to see someone associated with the Rock Hall have a pleasant stay with us.... More 

1 review
1 of 5 stars Reviewed 4 weeks ago

You don't even get a box of tissues, just a small pocket size pack of tissues! The night clerk stays behind a glass window with a sliding tray for exchanging credit card info. And it's not in a bad section of town, so what does that say of their clientele? I will not stay here again. Free wifi that is... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to review our property. The staff and I are very sorry that you were not pleased with your accommodations. Although we are in a very nice, statistically safe community, the safety and security of our employees is extremely important, which is why a night window is available to them after... More 

Bay City, Michigan
Top Contributor
101 reviews 101 reviews
8 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed April 3, 2015

I stayed here with my son on a last minute late night check-in when I just couldn't make it back to my home driving after a long vacation. The front desk person matched the lowest room rate listed online. The rooms are basic but clean and the beds are comfortable. Free Wi-Fi, free breakfast bag (muffin, apple and water) available... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you very much for staying with us and taking the time to write a review. The staff and I are happy that you found the room to be clean and comfortable and enjoyed our Redi-Set-Go breakfast and free Wi-Fi. Thanks again, and we hope to see you when you return to the Cleveland area. More 

Pittsburgh, Pennsylvania
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed March 25, 2015

To put it simply, I no longer feel safe staying at this Red Roof Inn. I hate to say it because it has been my go-to place whenever I go visit my sister in Cleveland for years. Certainly we have noticed little cuts to the extras over the years. First, no hairdryers. Then, the coffee, cappuccino, hot cocoa machine was... More 

Was this review helpful? Yes 1
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with Red Roof and taking the time to write a review. Please contact me directly, and I will address each of your concerns. In the meantime, I assure you that Red Roof nor this property is sliding downhill. It is unfortunate that someone smoked in one of our newly renovated, 100% SMOKE FREE rooms, and I... More 

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