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Red Roof Inn Cleveland - Westlake

Certificate of Excellence
29595 Clemens Road, Westlake, OH 44145
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Red Roof Inn Cleveland - Westlake
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Red Roof Inn Cleveland - Westlake
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223 reviews from our community

Traveler rating
    119
    61
    31
    6
    6
See reviews for
65
60
36
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Bay City, Michigan
Top Contributor
101 reviews 101 reviews
8 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here with my son on a last minute late night check-in when I just couldn't make it back to my home driving after a long vacation. The front desk person matched the lowest room rate listed online. The rooms are basic but clean and the beds are comfortable. Free Wi-Fi, free breakfast bag (muffin, apple and water) available... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you very much for staying with us and taking the time to write a review. The staff and I are happy that you found the room to be clean and comfortable and enjoyed our Redi-Set-Go breakfast and free Wi-Fi. Thanks again, and we hope to see you when you return to the Cleveland area. More 

Pittsburgh, Pennsylvania
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 weeks ago

To put it simply, I no longer feel safe staying at this Red Roof Inn. I hate to say it because it has been my go-to place whenever I go visit my sister in Cleveland for years. Certainly we have noticed little cuts to the extras over the years. First, no hairdryers. Then, the coffee, cappuccino, hot cocoa machine was... More 

Was this review helpful? Yes 1
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with Red Roof and taking the time to write a review. Please contact me directly, and I will address each of your concerns. In the meantime, I assure you that Red Roof nor this property is sliding downhill. It is unfortunate that someone smoked in one of our newly renovated, 100% SMOKE FREE rooms, and I... More 

Jackson
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

I have stayed at this hotel many times. It is always clean and smoke free. The Wifi is usually decent and the staff friendly. They also have a breakfast bag for you to take with you that I find very handy.

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. The staff and I were very happy to read your comments regarding our friendly staff, our SMOKE FREE rooms, and our Redi-Set-Go Breakfast, which includes a muffin, apple, and bottle of water for those wanting something "on the go." Thanks again, and see you next time! More 

Winder, Georgia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed March 19, 2015

By all means this place is not your average 5 star hotel. It's a place to sleep and shower. I stayed here for 8 days in their superior king room. It had a mini fridge and a small microwave. It's good for a quick snacks/meals. I do wish that the sink and the light switch for the bathroom was located... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. The staff and I are happy that had a nice stay, but we were troubled to read your comments regarding our Wi-Fi. Please know that we have taken your complaint seriously and taking immediate corrective action. We appreciate the mention of our Redi-Set-Go Breakfast, which includes... More 

Winchester, Virginia
Top Contributor
56 reviews 56 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 19, 2015

No bones about it - this is value. This RRI is a corporate-owned hotel so you are getting excellent customer service, clean rooms, and comfortable bed. With the savings we had for staying here verses other options, paying for breakfast elsewhere was no big deal.

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. The staff and I were very happy to read your comments regarding customer service and cleanliness. You mentioned that because of our low rates, you were able to eat breakfast at on one of our many local eateries, but we also offer our Redi-Set-Go Breakfast, which... More 

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 14, 2015

We have stayed here 3 times,and this is one of the Best Hotels in Ohio,large or small,it is close to lake Erie,within 15 miles of Cleveland and right next to Crocker Park.It also is very clean and the workers go out of their way to help.We will stay here again.

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for staying with us and taking the time to write a review. We are glad you like our location, and many of our guests also like Crocker Park, which has many stores, shops, and restaurants. The staff takes pride in keeping the property clean and going out of their way to help guests, so they were very happy... More 

Mount Holly, North Carolina
1 review
5 of 5 stars Reviewed March 13, 2015

Often RRI will end up with a bad review because they are cheaper and normally in a lower end part of town. Completely opposite with this RR. Great part of town about 12 minutes from Downtown. The "better" part and the east side being the "worst" . I have paid twice as much for rooms that did not have as... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you very much for staying with us and taking the time to write a review. The staff and I are happy that you found your room to be clean and that you were satisfied with our Wi-Fi and television channel selection. The inn is in a safe part of the Cleveland area, and we are fortunate to be near... More 

1 review
5 of 5 stars Reviewed March 8, 2015

I was completely skeptical to stay here, even after reading positive reviews online. I went ahead and made the reservation and I am happy that I did so. The front desk attendant, Jon Luccio was very nice and went out of his way to make sure that I had a comfortable stay. High five, Jon. The room was very clean,... More 

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you very much for staying with us and taking the time to write a review! We realize that you have many choices concerning lodging and are very happy you chose Red Roof! I have already shared your comments with Jon and the rest of the staff, and we all are happy that you found the hotel to be clean... More 

Whittier, Alaska
1 review
5 of 5 stars Reviewed March 4, 2015

Susie at the front desk is fantastic.. Friendly and helpful! Hotel is great! Clean, fresh and close to everything! Hotel is right off the I90 freeway, and a straight shot into Cleveland. Susie always accomodates room requests if possible and makes everything as convenient as possible! The entire staff at this Red Roof Inn is great, bur Susie is exceptional!

Was this review helpful? Yes
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you very much for staying with us and taking the time to write a review! We realize that you have many choices concerning lodging and are very happy you chose Red Roof! I have already shared your comments with Susie and the rest of the staff, and we all are happy that you found the hotel to be clean... More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 2, 2015

This hotel is in a nice part of town. I felt safe staying here with my family and dog. There was a slippery area due to a quick temperature decline, and the girl at the desk did not hesitate to dress warmly and go throw down some salt. It's not a fancy place, but it served the purpose of a... More 

Was this review helpful? Yes 1
Jim E, Manager at Red Roof Inn Cleveland - Westlake, responded to this review

Thank you for writing a review about your recent stay with us. The staff and I are happy that we were able to provide a clean, comfortable room to your dog and you. Also, thank you for reporting the slippery area on the property. Your reporting of this issue possibly saved another guest from being injured. We appreciate your business... More 

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