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Hampton Inn Cleveland Westlake

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29690 Detroit Road, Westlake, OH 44145
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1 room 1 guest
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Hampton Inn Cleveland Westlake
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330 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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  • Portuguese first
  • Any
English first
  • All months
    (330)
  • Mar-May only
    (79)
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  • Sep-Nov only
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    (47)
All months
Level Contributor
92 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

We come to this area often to visit family and stayed here because it gets good reviews. The sign out front even says "Rated #1 on Trip Advisor." Our Hampton Inn experience started with the desk clerk. He wasn't rude, he said all the right things, but he was arrogant, not welcoming, and obviously not interested in customer service. I... More 

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for writing about your recent stay at the Hampton Inn Westlake. My sincere apology to you and your family for your experience with our front desk. There is no excuse for this and it has been addressed with the appropriate manager. Again my apologies and I hope that if your travels take you back to the Westlake area... More 

State College, PA
Level Contributor
94 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed one night en route from Michigan to western NY, in order to visit the Rock and Roll Hall of Fame the next day without paying downtown hotel prices. Westlake had been recommended to us by the person at the info desk at the turnpike rest area. We booked the last room available by phone (we were told they... More 

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your comments. More 

Midland, Michigan
Level Contributor
183 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean, comfortable, quiet, great service and helpful personnel. Great breakfast too. One of the top rated hotels in the area. The ice/pop machine however was on the lowest level, as none on other floors. This Hampton did not have a pool...but it has an exercise room. This hotel books fast. Call for reservations.

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your great review. More 

Charlotte, United States
2 reviews
3 of 5 stars Reviewed 1 week ago

This hotel is old but reasonably clean. Friendly staff at the front desk. THE BEDS ARE THE MOST UNCOMFORTABLE I HAVE SEEN. I DID NOT SLEEP MORE THAN TWO HOURS! The location is okay and reasonably accessible but a little hard to see where to turn in the first time you go there.

Review collected in partnership with Hampton

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your review, I am sorry to hear you did not enjoy the bed. Our ownership does have a plan in place to replace all the beds and upgrade the hotel next year. More 

Boston, Massachusetts
Level Contributor
193 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 1 week ago

As business travelers, we always gauged a hotel by its convenience, cleanliness working internet etc This hotel has all that and now that we're retired we find we want the same things. This hotel is nicely situated and well maintained. Service is efficient and everything works - rooms are standard hotel size. It was approx 17 miles to downtown Cleveland... More 

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your kind words More 

Glen Ellyn, Illinois
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The staff is fine, but this Hampton has the smallest rooms I have ever experienced. Do not let them put you in room # 131 or room 124. Breakfast was adequate but no fruit bowl. there were bananas and apples.

Review collected in partnership with Hampton

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

I am so sorry to hear of your experience, we take pride in our delivery of service. While the room size is not in our control, we should always have fruit available. Please contact me for any future needs. More 

Marion, IA
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is very conveniently located off of the tollway. Deanna was very welcoming after 10+ hours on the road. Check-in was quick and she explained breakfast times, etc. The room was clean and quiet but rather compact. Not a lot of extra space but it was comfortable and since this was a one-night stay it wasn't a big issue. Breakfast... More 

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your comments. More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Anytime we need to stay in the Cleveland area and do not have to be in a specific part of town, this is our go to hotel. Only 30 minutes from downtown, so it is close to everything. Clean, comfortable and quiet. Perfect.

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your great comments. More 

Falls Church, VA
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed at this hotel numerous times over the past few years. The staff is always friendly and customer focused. All staff recognize customers with a smile and a greeting. Rooms are clean and comfortable. The hotel was recently updated. It looks good and is very functional. Easy to access from the freeway or the turnpike. While we have... More 

Review collected in partnership with Hampton

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your wonderful comments, we will see you again soon... More 

Florida
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Room was clean, linens very fresh, quiet at night...breakfast was good and room was always neat for other eaters! Have stayed here at least 8 times and it is always good! Frnt desk staff helpful with internet....

Review collected in partnership with Hampton

Was this review helpful? Yes
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you so much for your kind words More 

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