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Hampton Inn Cleveland Westlake

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29690 Detroit Road, Westlake, OH 44145
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Hampton Inn Cleveland Westlake
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Hampton Inn Cleveland Westlake
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280 reviews from our community

Traveler rating
    140
    106
    30
    2
    2
See reviews for
99
57
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78
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Williamsburg, Virginia
Senior Contributor
27 reviews 27 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Had a great relaxing stay here during a trip to Cleveland with some friends. Room was clean and the staff was friendly. Can't really ask for anything else. A/C kept the room ice cold, just the way I like it. Parking lot is pretty wonky, just park in the back and walk to avoid the uneven parking toward the front.

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Lebanon, New Jersey
Top Contributor
925 reviews 925 reviews
119 hotel reviews
321 helpful votes 321 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I am a loyal Hampton Inn stayer, but I am getting tired of not getting my cookie. Not just this hotel – in general. Yeah, I arrived past 730, but I want my cookie. They are cutting back on the very thing that set them apart. This hotel is typical Hampton Inn inside. Quiet location. A few eating places to... More 

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Good Morning and thank you for your comments. We still do cookies Monday through Thursday starting at 5:00PM. I do apologize if you missed them or we were out when you came to visit. We will ensure there are enough cookies to last......Have a great day More 

Guelph, Canada
Senior Contributor
47 reviews 47 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

had to stay here for business and like most Hampton Inn's it was more than suitable. The room and bed were comfortable. The staff were really nice and the breakfast was ok. I wouldn't hesitate staying here again if I needed to

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your kind words about our staff, we look forward to seeing you again. More 

Ashland, Ohio
Contributor
18 reviews 18 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a short stop over at the Hampton Inn Westlake, the staff was more then friendly and the service was good. They provide a standard warm breakfast from 6am to 10am. The only complaint that I would offer is in relationship to the door on the shower not working and the door looking both old and dirty. So you... More 

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for such kind words about our staff, I understand your views of the bath shower doors and we will forward them on to our ownership for review. More 

Springfield, Ohio, United States
Contributor
11 reviews 11 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This property appears to be an older property, but has been redecorated. I visited during a particularly cold and snowy time in the Cleveland area, so the lobby needed to be mopped. The vending machine did not work and they do not have a pantry for snacks. It was hard to regulate the room temperature - minus zero outside, but... More 

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank You for your response. While we continue to improve with comments like yours, we are able to specifically address comments such as yours. Again thank you and the issues will be addressed with the appropriate departments. More 

Chicago, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

Quiet and updated hotel, with clean, contemporary rooms, with a reasonable rate. Did not use breakfast services. Easy access to hotel, and it's located near food and shopping. I'll use this facility again.

Review collected in partnership with Hampton

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

It is always a pleasure to hear great comments about our hotel. Thank you for your comments. More 

Suburban Pittsburgh, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

This hotel's location, amenities, service, and rates make it a decent value for this area. The free breakfast bar provides hot and cold items for varied diets. This hotel is located very close to I-90 and is close to a variety of restaurants and shopping.

Review collected in partnership with Hampton

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you so much for your positive comments. More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed February 18, 2015

This hotel was consistent with the Hilton brand, which in my experience is a great thing. I was staying at another hotel in the area and had a terrible experience and moved to Hampton for my last night in town and it was a complete turn around. Nice, quiet, clean room. Friendly staff and good complimentary breakfast. Great experience.

Review collected in partnership with Hampton

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank You for your great comments! We hope to have you back soon.... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 14, 2015

This is a typical, older Hampton Inn. Nothing special. I stayed here due to the reviews I read. However, it is overpriced at $154.00 per night. The staff was friendly. Location is great for shopping and restuarants.

Review collected in partnership with Hampton

Was this review helpful? Yes 1
Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Good Morning, Thank you for recognizing the staff friendliness. As you will find, comparable hotels in the area are priced higher than we are. We appreciate your comments and will continue to review our pricing compared to other hotels in the area with the same high standards that we have. More 

Naperville, United States
1 review
5 of 5 stars Reviewed February 10, 2015

THe hotel is well maintained, clean rooms and friendly staff. I travel alone and it is nice to have a great mall and outstanding restaurants nearby. I would recommend this hotel to a friend or coworker.

Review collected in partnership with Hampton

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Patrick M, General Manager at Hampton Inn Cleveland Westlake, responded to this review

Thank you for your kind words and support of our hotel. More 

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