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Hampton Inn Cleveland Westlake

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29690 Detroit Road, Westlake, OH 44145
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Hampton Inn Cleveland Westlake
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369 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We have stayed here a number of times as we have relatives in the area and have always been satisfied. Our only disappointment was the height of the toilets. It was never an issue before but as people get older it becomes one.

Review collected in partnership with Hampton

Helpful?
Thank L9684SBjamesl
Waldwick, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

We stayed at this hotel when we went to see a Cleveland Cavaliers Game. Very convenient, short drive to get you out of the city. It also made the travel back to Toledo much smoother. We would definitely stay there again when visiting Cleveland.

Review collected in partnership with Hampton

Helpful?
Thank Amanda D
Fort Walton Beach, Florida
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 weeks ago

This Hampton does not meet the Hilton property standards. Breakfast was bad. No fruit - I was told it was to expensive. The Oatmeal was runny. The pastries were old. The gym is SMALL and not well ventilated. Usually Hampton Inns have cookies to welcome guest - non here. The rooms are refreshed but DARK. I am a Hilton Honors... More 

Helpful?
Thank Rob S
lbober5017, Director of Sales at Hampton Inn Cleveland Westlake, responded to this review

Dear Rob S, Thank you for your feedback. We are very sorry to hear that you were disappointed with the quality of your breakfast you experienced during your stay. We value your feed back and take your review seriously. We will use this review as an opportunity to train our team on best practices and will continue to strive for... More 

Painesville
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I work in the general area and live an hr away so when bad weather hit for a couple of days I stayed here. The rooms are very clean, the beds are comfortable, and the room is well decorated. The staff is friendly and generally helpful. The breakfast has a good selection of food for a contenantial breakfast. The only... More 

Helpful?
Thank Jeremy P
Olive Branch, Mississippi
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago via mobile

Arrived after a long days drive; unpacked, no frig or microwave, they had to bring items on a dolly. Then faucet in sink was broken. Repack and change rooms. Leave next morning for family event. Upon return no room service. Simply put I will not be staying here again.

Helpful?
Thank Jimmywad
lbober5017, Director of Sales at Hampton Inn Cleveland Westlake, responded to this review

Words can't explain how disappointed we are that you had such an unpleasant stay. When you have a moment we would like to discuss this in further detail. Please contact us at the hotel directly. Again we are sorry for the inconvenience and we hope we can get another opportunity to earn your business. More 

Cleveland, United States
1 review
3 of 5 stars Reviewed 4 weeks ago

Nice location, friendly staff, and clean rooms -- but I and fellow family members all had some trouble one night with overheated guest rooms. The desk manager was empathetic but that was about it. Overall, though, it's a good option if you need to be in this area and the hotel addresses its erratic heating issues.

Review collected in partnership with Hampton

Helpful?
Thank Christopher S
1 review
4 of 5 stars Reviewed 4 weeks ago

The hotel itself is pretty basic, but staff was excellent and overall accommodations were very good. Would stay there again if in the area. Have said all I wanted to say, but trip advisor requires 200 characters for some reason.

Review collected in partnership with Hampton

Helpful?
Thank craigk707
Cincinnati, United States
2 reviews
4 of 5 stars Reviewed December 29, 2015

A good hotel location if staying in the Westlake, OH area. Across the street from Crocker Park (5-min. walk, sidewalks), which has a movie theater, restaurants, and main street-like shopping district of high-end boutiques. Great hotel staff - nice breakfast.

Review collected in partnership with Hampton

Helpful?
Thank Kelley C
Level Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed December 26, 2015 via mobile

We were able to get a great rate through Hotels.com and were very satisfied with the stay. We have family in North Ridgeville and Elyria. The proximity to I-90 was super convenient. We had a king study, which was plenty of room for 2 people. The hotel seems well-kept, not dated. The complimentary hot breakfast was welcome every morning. Staff... More 

Helpful?
Thank Ajtravel3
Columbus, Ohio
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 12, 2015

Smaller Hampton but still just as good. Good and safe location right off I90 and right next to Mall, and straight shot to downtown. Every restaurant and store imaginable. Staff was friendly and hotel was clean which seems to be more and more difficult to find. Keep up the good work!

Helpful?
Thank Susan F
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