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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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Extended Stay America - Cleveland - Westlake
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Ranked #5 of 9 Hotels in Westlake
A recent review
5 of 5 stars Reviewed October 1, 2012
Robert Y Mooresville, NC
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119 reviews from our community

Traveler rating
    60
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    15
    8
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43
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Cleveland - Westlake
See the most recent reviews
Mooresville, NC
2 reviews
5 of 5 stars Reviewed October 1, 2012

Everything here was clean and very well attended. The people running this operation were very informed and hospitable. We traveled around the entire west side of Cleveland and surrounding areas. We couldn't have asked for a better location from which to base our travels. Easy on....to the I-90 corridore. We would stay here again on another trip to Westlake, Ohio.

Was this review helpful? Yes
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear Robert Y, I received a copy of your review, and wanted to thank you for acknowledging the hotel, the staff and the location. I'm glad that you had a pleasant stay. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More 

Lisle, Illinois
Senior Reviewer
6 reviews 6 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 29, 2012

Drive right past the Holiday Inn & Marriott Courtyard to the Extended Stay Deluxe. It will save you money & you'll have more space, a complete kitchen, and best of all, quiet. This ESD is just off of I-90 at Crocker Road. This is a full interchange, so easy on, easy off, with gas stations available, besides a K-Mart &... More 

Was this review helpful? Yes 1
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear mathman 47, Thanks very much for taking the time to comment on your stay with us. At Extended Stay Deluxe, we strive for total guest satisfaction, so we are always delighted to learn that we have accomplished just that. Please let us know if we can assist you in any way with your future travels to the Cleveland area... More 

south dakota
Top Contributor
73 reviews 73 reviews
20 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 25, 2012

This is a very reasonable hotel for the money. Huge rooms and full size kitchen. This hotel caters to business travelers. The location is very close to the interstate, but not with the problem of road noise to interfere. Bed was a bit well used, but other amenities in the room were convenient and functional.

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Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear jackfrost0904, Thank you so much for your comments about your stay at the Extended Stay Deluxe Cleveland- Westlake. I was happy to read that you enjoyed the spacious rooms and full sized kitchens. Our goal is to create a home away from home environment for our guests. I am glad we were able to do just that for you.... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 24, 2012

Everything was great - exceptional value, 5 minutes from Michael Symon's B Spot - 12 minutes to Ohio City/Tremont...what's not to like?! Clean rooms, nice tvs, clean bathrooms...and the best part is having a fridge and oven - it just makes life so much easier. Will definitely be back.

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Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Dear CSL roadtrip, Thank you so very much for taking the time to review your stay with us at the Extended Stay Deluxe Cleveland-Westlake hotel. We pride ourselves in providing each of our guests with a clean, comfortable room at an exceptional rate. We take great satisfaction in knowing that we did just that for you and your family. The... More 

Canton, Michigan
1 review
5 of 5 stars Reviewed September 12, 2012

I have stayed here atleast 5 times since my last review..i love the staff here,they always make you feel at home.its close to alot of amenities,but you also have the option to just stay in and cook in your room.theres also a bbq grill outside with tables and chairs. infact im getting ready to stay here again for a week.super... More 

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Darlene - Thank you very much for your kind words about the staff at our hotel. We strive to create a "home away from home" environment. I am glad to read that we did just that for you during your stay. Please let us know if you are ever in the area. We would love for you to be our... More 

westlake ohio
1 review
4 of 5 stars Reviewed September 7, 2012

I need a place to stay occasionally if I have a late night at work and don't want to drive an hour home. This facility is perfect. Close to all of the amenities in Westlake ( less than a mile from Crocker Park Mall ) in a quite wooded area. Room was clean and is the equivalent of a one... More 

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Bryan - I was glad to read your comments about your stay at our hotel. The hotel is perfect for not only long term stays, but short, overnight stays as well. We strive to provide our guests with clean and fresh rooms. I am glad we did just that for you. We would love for you to be our guest... More 

Pekin, Illinois
1 review
5 of 5 stars Reviewed September 3, 2012

The employees were friendly and very helpful. The room was clean, comfortable and affordable. In the future, when I travel I would definitely choose an extended stay facility and recommend it to my friends or family.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for your glowing comments about your stay at our hotel. I was delighted to read that your stay was comfortable and we provided you with great guest service and a FRESH room. We strive to make every guests stay feel like a "home away from home". I am glad we did just that for you. Thank you for... More 

Gaithersburg, Maryland
1 review
2 of 5 stars Reviewed September 3, 2012

Poor. The internet speed is terribly slow. No free breakfast is offered during weekend. I only knew that when I checked in, the front desk guy told me it's only offered for Mon to Fri. Actually it's not mentioned when I booked.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Kan - Thank you very much for your recent post about your stay at our property. I was disheartened to read your comments, but grateful for the opportunity to respond to them. I want to assure you that I have met with the hotel management and staff in regards to the comments about the internet and breakfast mentioned in your... More 

2 reviews
5 of 5 stars Reviewed August 28, 2012

I'm a female, alone, n feel safe to come and go as I please...I have a beautiful view of the woods n complete silence at nite...close to ALL kinds of shopping from food to clothing, as well as ANY type of restaurant one could want! Kudos!!! Id stay any time!!

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for your recent post about our hotel. We pride ourselves on providing great guest service to all our guests. I am glad to read that we did just that. Our location is perfect for those who love to shop and dine with Crocker Park being right down the street. Please let us know when you are in the... More 

Boynton Beach, Florida
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2012

I found this hotel to be very neat & clean; actually felt cleaner than some of the Marriott brand hotels I've stayed at. I will definitely stay at this location again and will try other Extended Stay Deluxes. The staff was very helpful, friendly and welcoming.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

I was delighted to read your post about our property. I was glad to read that your room was clean and fresh and that the staff made you feel welcome. We pride ourselves on giving our guests that "home away from home" experience. It is so rewarding to know that we were able to achieve that! Please stay with us... More 

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