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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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Extended Stay America - Cleveland - Westlake
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Ranked #6 of 10 Hotels in Westlake
A recent review
3 of 5 stars Reviewed September 15, 2014
JoMamma113 Pittsburgh, PA
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127 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Cleveland - Westlake
See the most recent reviews
Pittsburgh, PA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 15, 2014

If you reserve a room with this hotel, beware, call to confirm! Not only with the reservation desk, but also the front desk, because they obviously don't have the same information about what rooms they have nor have available. Don't let them trick you into thinking there is a "grab and go breakfast" - they have coffee period.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for telling us about your experience. We are very sorry to hear that you did not have a great stay with us. We will review our reservation process to ensure your experience is not repeated. We apologize that our grab-and-go breakfast did not meet your expectations. We will look into adding to the coffee, tea, muffins, granola bars,... More 

Hillsborough, New Jersey
1 review
3 of 5 stars Reviewed August 7, 2014

The hotel was nice enough but the strange part is trying to have a cup of coffee or the cereal they offer in the morning. Not a dairy product in sight! Would have loved a little half and half for my coffee or even milk. Not even miik for cereal. All they have is two pump bottles of Coffeemate. Both... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Caroline - Thank you for taking the time to write a review of your stay. I appreciate the kind comments about your room; however, I regret to read that our grab-and-go breakfast did not meet your needs or expectations. Your feedback is valuable to us as we continually work to improve our breakfast selection, so thank you. Thank you for... More 

Level Contributor
3 reviews
5 of 5 stars Reviewed July 20, 2014

Thank you for reading my review! I'm sending this from my iPhone, please excuse all errors. My partner and I stayed here the weekend of Cleveland Pride. We chose this location because of price (Corporate Lodging) and the reviews on here. We stay at a lot of Extended Stay Hotels and this is now one of our favorites!! Keep up... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

JJT - I received a copy of your review, and wanted to thank you for staying with Extended Stay Hotels and making our hotel one of your favorites. It's great to hear that you found everything to your liking and that you will be returning in the future. Thank you for choosing Extended Stay Hotels. We hope to see you... More 

Westlake, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 4, 2014

An extremely friendly staff. I can't say enough good things about Ms. Alex, Liz and Dan. They are the best in the industry. Southern hospitality needs to take note on hospitality done right. I will stay here again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our staff met and exceeded your expectations. Everyone works very hard here to take care of our guests and everyone is glad to see their hard work was noticed. Thank you again for your review. We look forward to seeing you again, should your... More 

Morganville, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 27, 2014

It's great to have a full kitchen with full refrigerator and freezer! The hotel is very clean and the selection of fruit is good. Coffee and flavored and regualr oatmeals are delicious. Exercise room is very good. TV channel selection is terrific.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

John - Thank you for taking the time to write a review of your stay. It's great to hear that you found our hotel to be clean and that you liked the amenities we provided. We truly enjoyed having you stay with us and we look forward to welcoming you back in the future! More 

Winder, Georgia
Level Contributor
7 reviews
3 hotel reviews
4 of 5 stars Reviewed May 15, 2014

Overall the hotel property is clean, beautiful and quiet. The location is great. It is close to everything. Shopping, restaurants, and the highway is just minutes away. Cleveland is also just a short drive. The room (219) was great even though it had it's flaws. I wasn't expect a 4 star hotel room. The room was clean and included a... More 

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Manager_11525, Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed our clean rooms with fully equipped kitchens at a great value. Please know, our housekeeping service is provided once a week for guests staying 8 or more nights. For those who are staying for shorter periods of time, services can... More 

West Des Moines, Iowa
Level Contributor
136 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed May 9, 2014

I did at one time like Extended Stay. I no longer do. We only had one night so not a big deal, but Housekeeping is extra if you stay longer . Yhey never have shampoo. You do get extra space. Their grab and go breakfast is a joke. This property is close to Mall and Interstate. If you like the... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

I appreciate you taking the time to write a review of our hotel. I apologize that you were not pleased with our housekeeping policy and our grab-and-go breakfast. Your comments will be useful as we continue to improve our guest experience. Thank you again for your feedback. We hope that you will stay at our hotel, or any of our... More 

Baltimore, MD
Level Contributor
101 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
4 of 5 stars Reviewed February 11, 2014

We used this for a family member to temporarily stay for a few months while home renovations were in progress. Located in the Crocker Road hotel area right off I-90, the building is at the end of a road surrounded by some trees and is very quiet. The rooms and amenities are basic, but it is less expensive than other... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write such a detailed review of our hotel. I am glad to hear that you enjoyed our helpful staff, free Wi-Fi and your fully equipped kitchen. Still, I am sorry that your room’s furnishings did not meet your expectations. As well, I apologize for the various maintenance issues you encountered during your stay... More 

Westlake
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 20, 2014

My husband & I just moved to Ohio. We were looking for a cheap place to stay with kitchenette, free WiFi, & washer/dryer while we look for a new place to live. This hotel had exactly what we needed & even had free grab & go breakfast from 6-9am. We had booked our stay for 10 days & had to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you were happy with your stay overall and that our staff provided you with such great service. Still, I am very sorry that your room was not as clean as it should have been upon your arrival. In response, I am... More 

Beavercreek, Ohio
Level Contributor
111 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed December 6, 2013

I got the room through a consolidator (buy now, then find out what you got) at a great price, but wondered if I had made a mistake after reading the reviews. The hotel was located right off I-90 and looked well maintained. Staff was courteous and helpful, and the room was clean and simply furnished, but with a kitchenette and... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

I received a copy of your review, and wanted to thank you for such a nice review about our hotel. I'm so pleased to hear that you enjoyed your room, especially the kitchen and sitting area. As well, it is great to know that you liked our hotel's location as well as the service our staff provided. We hope you... More 

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