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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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1 room 1 guest
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Extended Stay America - Cleveland - Westlake
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129 Reviews from our TripAdvisor Community

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Traveler rating
    61
    31
    15
    9
    13
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46
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24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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  • All months
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  • Mar-May only
    (25)
  • Jun-Aug only
    (46)
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    (45)
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    (13)
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Naples, Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I've been staying at the Extended Stay in Westlake for the last 10 years during an annual visit to Cleveland. The location for me is perfect, close to interstate highways, downtown Cleveland and the airport. I stay on the top floor and the room is always quiet, roomy, clean and priced reasonably. The service is minimal as expected for the... More 

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Dayton, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked a room through priceline. Upon 7:30 pm arrival, no one was at front desk. Waited 10 minutes before finding someone to check us in. Lobby was messy, dirty and cluttered. Went to our room and found someone was occupying it. The hallway carpet was stained and lighting was dingy. The front desk personnel told us that the hotel was... More 

Was this review helpful? Yes 1
Milwaukee, Wisconsin
Level Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a great value hotel. The rooms are spacious, clean, and well appointed. The kitchen had a range, dishwasher, and microwave. The front desk staff is friendly, the grounds are well maintained, and it's in a nice area with shopping and restaurants nearby. Would highly recommend staying here.

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North Texas
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed July 24, 2015

We have stayed here a couple af times and had an enjoyable stay. With a full kitchen it's easy to reorganize when you are on long trips. And lots of room to relax in. There has been plenty of room for our group of 5. Easy access, grills outside if you like grilling,or use the local eateries nearby. We plan... More 

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Florida
Level Contributor
81 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 16, 2015

I've stayed at this hotel a few times over the last couple of years and I've never had a bad experience there. It isn't a high-end hotel with all the amenities and recently updated rooms, but you aren't paying anywhere near that amount of money either. I think it is a good value if you are simply looking for a... More 

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1 review
1 of 5 stars Reviewed June 26, 2015 via mobile

First off the staff that checked me in didn't even say hello, much less thank you. The carpet in the hallway was the first thing I noticed in that it was terribly dirty. My room however was way worse than the hallway. The toilet looked like it hadn't been cleaned in a month, the bottom of the shower was stained... More 

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Champaign-Urbana, Illinois
2 reviews
2 of 5 stars Reviewed May 28, 2015

The first time I flushed the toilet, it filled instead of emptied. I held the handle down to flush again, but then the water came up to the rim. Upon calling the front desk, they suggested that I plunge it and told me where the plunger was located! REALLY? I said no, and they offered me a different room. My... More 

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Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

I have stayed at various different locations of extended stay America and all my stays were pleasant, but at this location I had a worst experience. They have the most unfriendly staff at the front desk. The toilet in my room was clogged and I went to the front desk to complain about it, he started saying there is nobody... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

When I checked into the hotel on Saturday night, I was able to get on the Internet using the wi-fi the hotel supplied. However, when I got up on Sunday morning, it was a different story. The server asked for my pass code no fewer than four times. I called the front desk. The woman who answered told me that... More 

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Chagrin Falls, Ohio
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed May 10, 2015

I stayed at this hotel approximately one month ago without incident, but this weekend's stay was one of the worst hotel experiences I have ever had. The front desk was understaffed so the wait to check in was about 20 minutes, but then things got much worse. When I checked in my room, I initially did not scan it for... More 

Was this review helpful? Yes 3
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