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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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Extended Stay America - Cleveland - Westlake
Best prices for: 1 room 1 guest
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Ranked #6 of 9 Hotels in Westlake
A recent review
5 of 5 stars Reviewed December 25, 2014
Billymitchellpirate Highland, Michigan
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122 reviews from our community

Traveler rating
    60
    28
    15
    8
    11
See reviews for
44
15
17
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 days ago NEW

I have stayed at various different locations of extended stay America and all my stays were pleasant, but at this location I had a worst experience. They have the most unfriendly staff at the front desk. The toilet in my room was clogged and I went to the front desk to complain about it, he started saying there is nobody... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 days ago NEW

When I checked into the hotel on Saturday night, I was able to get on the Internet using the wi-fi the hotel supplied. However, when I got up on Sunday morning, it was a different story. The server asked for my pass code no fewer than four times. I called the front desk. The woman who answered told me that... More 

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Chagrin Falls, Ohio
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel approximately one month ago without incident, but this weekend's stay was one of the worst hotel experiences I have ever had. The front desk was understaffed so the wait to check in was about 20 minutes, but then things got much worse. When I checked in my room, I initially did not scan it for... More 

Was this review helpful? Yes 2
Highland, Michigan
2 reviews
5 of 5 stars Reviewed December 25, 2014

Booked last minute. Room very clean. Desk has to let you on after hours. Did so in minutes. Nice spacious room with large kitchen. Did not use kitchen as just stayed the night. Has a sparse free breakfast.

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Cleveland, Ohio
2 reviews
1 of 5 stars Reviewed October 21, 2014

We stay at this hotel for one night, packed up our stuff the next morning and went to the hotel next to it that was in the middle of major renovations... Learn from our mistake! This hotel has the most uncomfortable beds... It is worn down and in serious need of renovations... For the same price, we went to another... More 

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Pittsburgh, PA
2 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 15, 2014

If you reserve a room with this hotel, beware, call to confirm! Not only with the reservation desk, but also the front desk, because they obviously don't have the same information about what rooms they have nor have available. Don't let them trick you into thinking there is a "grab and go breakfast" - they have coffee period.

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for telling us about your experience. We are very sorry to hear that you did not have a great stay with us. We will review our reservation process to ensure your experience is not repeated. We apologize that our grab-and-go breakfast did not meet your expectations. We will look into adding to the coffee, tea, muffins, granola bars,... More 

Hillsborough, New Jersey
1 review
3 of 5 stars Reviewed August 7, 2014

The hotel was nice enough but the strange part is trying to have a cup of coffee or the cereal they offer in the morning. Not a dairy product in sight! Would have loved a little half and half for my coffee or even milk. Not even miik for cereal. All they have is two pump bottles of Coffeemate. Both... More 

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Caroline - Thank you for taking the time to write a review of your stay. I appreciate the kind comments about your room; however, I regret to read that our grab-and-go breakfast did not meet your needs or expectations. Your feedback is valuable to us as we continually work to improve our breakfast selection, so thank you. Thank you for... More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed July 20, 2014

Thank you for reading my review! I'm sending this from my iPhone, please excuse all errors. My partner and I stayed here the weekend of Cleveland Pride. We chose this location because of price (Corporate Lodging) and the reviews on here. We stay at a lot of Extended Stay Hotels and this is now one of our favorites!! Keep up... More 

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

JJT - I received a copy of your review, and wanted to thank you for staying with Extended Stay Hotels and making our hotel one of your favorites. It's great to hear that you found everything to your liking and that you will be returning in the future. Thank you for choosing Extended Stay Hotels. We hope to see you... More 

Westlake, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 4, 2014

An extremely friendly staff. I can't say enough good things about Ms. Alex, Liz and Dan. They are the best in the industry. Southern hospitality needs to take note on hospitality done right. I will stay here again.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that our staff met and exceeded your expectations. Everyone works very hard here to take care of our guests and everyone is glad to see their hard work was noticed. Thank you again for your review. We look forward to seeing you again, should your... More 

Morganville, New Jersey
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 27, 2014

It's great to have a full kitchen with full refrigerator and freezer! The hotel is very clean and the selection of fruit is good. Coffee and flavored and regualr oatmeals are delicious. Exercise room is very good. TV channel selection is terrific.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

John - Thank you for taking the time to write a review of your stay. It's great to hear that you found our hotel to be clean and that you liked the amenities we provided. We truly enjoyed having you stay with us and we look forward to welcoming you back in the future! More 

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