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Extended Stay America - Cleveland - Westlake

2.5 of 5
30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
Hotel amenities
Extended Stay America - Cleveland - Westlake
Ranked #2 of 9 hotels in Westlake
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91 reviews from our community

    Trip type
Traveler rating
    53
    21
    7
    6
    4
Date Rating
Braceville
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 7, 2013

I booked this hotel because the Hampton Inn was sold out for my dates and I was looking for something economical and close to our relatives. I guess you get what you pay for. I don't understand all the good reviews. The lobby was bare bones, the clerk was listless and it was hard to understand what he was saying,... More

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review
May 14, 2013

Robert - Thank you for taking the time to write a review of your stay. I am sorry to hear that your stay was not a pleasant one. The staff and I are working to improve the cleanliness of our hotel and reduce any smoke odors. Please know, we are on track to convert to a fully non-smoking hotel, which... More

Rapid City, South Dakota
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 7, 2013

I had the privilege of finding this hotel on my cross country trip to NYC. I was looking to stay a day in Cleveland on the way and sight see. I came across this hotel by accident and I am glad I did. First off, the location is amazing as it is about 10 minutes from the city so you... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review
May 14, 2013

Logan - I received a copy of your review, and wanted to thank you for taking the time to tell everyone about your experience staying with us. We are so happy to hear that you agree with so many other of our guests, that our location makes visiting the Cleveland and surrounding area's easy! Thank you again for your review.... More

Waterford, Michigan
1 review
4 of 5 stars Reviewed May 5, 2013

Overall my stay was very good with a few glitches. The check in and reservations were great. The room looked good at first impression, but then we opened the oven and found it FILTHY-no cooking in that for me. We also found someone else's clothing sticking out from under the corner of the bed-we started getting a little worried about... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review
May 14, 2013

Felicia - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the level of cleanliness in your room was not in line with our company's standards. Due to your feedback, I am instituting a new room inspection procedure and am working with the housekeepers to improve our hotel's overall cleanliness.... More

Naples, Florida
Contributor
11 reviews 11 reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed April 23, 2013

Been staying here for several years for 2 weeks in the summer. Clean large rooms, easy access to shopping, restaurants and downtown Cleveland. Great value for the business traveler. Dan and his staff always friendly and very helpful. Close-in parking and quiet surroundings.

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review
May 14, 2013

Richard - Thank you for your great review of our property. I'm glad that you found us to be your hotel of choice and that you have continually come back to stay with us. The staff here does its best to ensure that every guest has a great stay. Thank you again for sharing your experience with us. We look... More

Westlake, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed April 11, 2013

Well I had a great week away from home thanks to Dan and Alex, they always accomidate me when I'm there! Got me a deluxe room when i popped in without reservations! Thanks guys I will miss you till next time! Thanks for getting me a room last minute!!!

Was this review helpful? Yes
See 2 more reviews by Beth C for Westlake
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
April 12, 2013

Beth C - I received a copy of your review, and wanted to thank you for your kind remarks concerning Alex and myself. I'm glad that we were able to take care of your rooming needs at the last minute. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Seattle, Washington
Reviewer
4 reviews 4 reviews
1 of 5 stars Reviewed April 10, 2013

Had to go to Cleveland on a Medical Emergency and picked the Extended Stay because I didn't know how long I'd be there. To be brief... Screwed up reservation process, Rude / inneficient clerk at check in, dirty room, scummy bathroom, nonworking coffee pot and rickety construction caused the ceiling to shake just from a the guest upstairs walking in... More

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See 3 more reviews by JJCSeattle for Westlake
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
April 12, 2013

JCCSeattle - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay with us was not a positive one. In response to your feedback, I am setting up a retraining for those employee's inspecting rooms and I will be working with the front desk employee's to... More

Louisville
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 4, 2013

I was very pleased with our stay the room was larger than I expected with a full kitchen and a flat screen t.v. The room was very clean and the bed very comfortable. The staff were very helpful and friendly. I found the breakfast selections lacking but the stay was excellent all the same

Was this review helpful? Yes
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
April 8, 2013

Jimbolouisville - I appreciate you taking the time to write such a nice review of your stay with us. It's great to hear that you found the accommodations to your liking and that the staff here were friendly and helpful. Each day we strive to provide the best possible stay for our guests and the cleanest rooms possible. I am... More

Caldwell, Ohio
1 review
5 of 5 stars Reviewed March 25, 2013

We spent three nights at the hotel. My husband is taking treatments at Cleveland Clinic, so we wanted something that would offer us the ability to do some of our own cooking in order to save on expenses. The room was nice and clean. It was quiet and the staff was wonderful. The manager gave us tips on places nearby... More

Was this review helpful? Yes
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
March 28, 2013

Joseph S - I appreciate you taking the time to write such a great review of your stay, with all your family has going on in your lives. I'm thrilled that you found our hotel quiet, the rooms nice and clean and your acknowledgment of the staff, referring to them as excellent. It was a pleasure having you stay at... More

Canton, Michigan, United States
1 review
5 of 5 stars Reviewed March 8, 2013

I call this hotel my home away from home.I stay here alot for work and i am always made to feel very welcomed.you really couldnt ask for a better staff than what they have here. and dan i do expect chocolate covered strawberries in my room this time..haha..see ya soon

Was this review helpful? Yes
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
March 13, 2013

Darlene Angel E - I received a copy of your review, and wanted to thank you for letting everyone know how you feel about our hotel. It's great to hear that you continue to stay with us and that you really like the staff here and how we always make you feel welcome. Thank you again for sharing your experience... More

Seattle, Washington
Reviewer
3 reviews 3 reviews
2 of 5 stars Reviewed March 6, 2013

The condition of the bathroom was not satisfactory. It seemed "tired" and a little gritty. When one of us dropped a washcloth on the floor, we picked it up to find hair all over it. On our first night, we were woken at 2am by a group of clearly drunk young women yelling and laughing in the hallway outside our... More

Was this review helpful? Yes
See 2 more reviews by Gary W for Westlake
Manager-BKL, Manager at Extended Stay America - Cleveland - Westlake, responded to this review
March 8, 2013

Gary W - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the bathroom was not as clean as it should have been and apparently there was a breakdown in our inspection process. To prevent this from happening in the future, we will be implementing a new inspection process.... More

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Additional Information about Extended Stay America - Cleveland - Westlake

Also Known As:
Extended Stay Westlake
Westlake Extended Stay
Extended Stay America - Cleveland - Westlake Ohio
Address: 30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
Region: United States > Ohio > Westlake
Amenities:
Fitness Center Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 9 hotels in Westlake
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Travelocity, Expedia, Tingo, Venere, Hotels.com, Orbitz and Priceline so you can book your Extended Stay America - Cleveland - Westlake reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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Extended Stay America - Cleveland - Westlake
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