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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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Extended Stay America - Cleveland - Westlake
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Ranked #6 of 10 Hotels in Westlake
A recent review
4 of 5 stars reviewed 5 days ago
twohalveswilltravel North Texas
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126 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Texas
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

We have stayed here a couple af times and had an enjoyable stay. With a full kitchen it's easy to reorganize when you are on long trips. And lots of room to relax in. There has been plenty of room for our group of 5. Easy access, grills outside if you like grilling,or use the local eateries nearby. We plan... More 

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Florida
Level Contributor
64 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

I've stayed at this hotel a few times over the last couple of years and I've never had a bad experience there. It isn't a high-end hotel with all the amenities and recently updated rooms, but you aren't paying anywhere near that amount of money either. I think it is a good value if you are simply looking for a... More 

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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

First off the staff that checked me in didn't even say hello, much less thank you. The carpet in the hallway was the first thing I noticed in that it was terribly dirty. My room however was way worse than the hallway. The toilet looked like it hadn't been cleaned in a month, the bottom of the shower was stained... More 

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Champaign-Urbana, Illinois
2 reviews
2 of 5 stars Reviewed May 28, 2015

The first time I flushed the toilet, it filled instead of emptied. I held the handle down to flush again, but then the water came up to the rim. Upon calling the front desk, they suggested that I plunge it and told me where the plunger was located! REALLY? I said no, and they offered me a different room. My... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

I have stayed at various different locations of extended stay America and all my stays were pleasant, but at this location I had a worst experience. They have the most unfriendly staff at the front desk. The toilet in my room was clogged and I went to the front desk to complain about it, he started saying there is nobody... More 

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 25, 2015

When I checked into the hotel on Saturday night, I was able to get on the Internet using the wi-fi the hotel supplied. However, when I got up on Sunday morning, it was a different story. The server asked for my pass code no fewer than four times. I called the front desk. The woman who answered told me that... More 

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Chagrin Falls, Ohio
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 10, 2015

I stayed at this hotel approximately one month ago without incident, but this weekend's stay was one of the worst hotel experiences I have ever had. The front desk was understaffed so the wait to check in was about 20 minutes, but then things got much worse. When I checked in my room, I initially did not scan it for... More 

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Highland, Michigan
2 reviews
5 of 5 stars Reviewed December 25, 2014

Booked last minute. Room very clean. Desk has to let you on after hours. Did so in minutes. Nice spacious room with large kitchen. Did not use kitchen as just stayed the night. Has a sparse free breakfast.

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Cleveland, Ohio
1 review
1 of 5 stars Reviewed October 21, 2014

We stay at this hotel for one night, packed up our stuff the next morning and went to the hotel next to it that was in the middle of major renovations... Learn from our mistake! This hotel has the most uncomfortable beds... It is worn down and in serious need of renovations... For the same price, we went to another... More 

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Pittsburgh, PA
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed September 15, 2014

If you reserve a room with this hotel, beware, call to confirm! Not only with the reservation desk, but also the front desk, because they obviously don't have the same information about what rooms they have nor have available. Don't let them trick you into thinking there is a "grab and go breakfast" - they have coffee period.

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Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for telling us about your experience. We are very sorry to hear that you did not have a great stay with us. We will review our reservation process to ensure your experience is not repeated. We apologize that our grab-and-go breakfast did not meet your expectations. We will look into adding to the coffee, tea, muffins, granola bars,... More 

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