Logan - I received a copy of your review, and wanted to thank you for taking the time to tell everyone about your experience staying with us. We are so happy to hear that you agree with so many other of our guests, that our location makes visiting the Cleveland and surrounding area's easy! Thank you again for your review.... More

Felicia - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that the level of cleanliness in your room was not in line with our company's standards. Due to your feedback, I am instituting a new room inspection procedure and am working with the housekeepers to improve our hotel's overall cleanliness.... More

Richard - Thank you for your great review of our property. I'm glad that you found us to be your hotel of choice and that you have continually come back to stay with us. The staff here does its best to ensure that every guest has a great stay. Thank you again for sharing your experience with us. We look... More

Beth C - I received a copy of your review, and wanted to thank you for your kind remarks concerning Alex and myself. I'm glad that we were able to take care of your rooming needs at the last minute. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

JCCSeattle - I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay with us was not a positive one. In response to your feedback, I am setting up a retraining for those employee's inspecting rooms and I will be working with the front desk employee's to... More

Jimbolouisville - I appreciate you taking the time to write such a nice review of your stay with us. It's great to hear that you found the accommodations to your liking and that the staff here were friendly and helpful. Each day we strive to provide the best possible stay for our guests and the cleanest rooms possible. I am... More

Joseph S - I appreciate you taking the time to write such a great review of your stay, with all your family has going on in your lives. I'm thrilled that you found our hotel quiet, the rooms nice and clean and your acknowledgment of the staff, referring to them as excellent. It was a pleasure having you stay at... More

Darlene Angel E - I received a copy of your review, and wanted to thank you for letting everyone know how you feel about our hotel. It's great to hear that you continue to stay with us and that you really like the staff here and how we always make you feel welcome. Thank you again for sharing your experience... More

Gary W - I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that the bathroom was not as clean as it should have been and apparently there was a breakdown in our inspection process. To prevent this from happening in the future, we will be implementing a new inspection process.... More