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Extended Stay America - Cleveland - Westlake

2.5 of 5
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30360 Clemens Rd, Westlake, OH 44145 (Formerly Extended Stay Deluxe)
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Extended Stay America - Cleveland - Westlake
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134 Reviews from our TripAdvisor Community

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Traveler rating
  • 62
  • 31
  • 15
  • 11
  • 15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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Edmonds, Washington
Level Contributor
1 review
1 of 5 stars Reviewed 1 week ago

I stay in this hotel one night it was terrible. The blankets had body fluid the sheets had black hair and the pillows had a stain on them under the pillow cases. I requested clean sheets and a blanket and clean pillow cases. My wife had to change all the sheet and pillows. There was tissue paper under the bed... More 

Thank Richard O
Level Contributor
271 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I am not sure how this place earns 4 stars. If you can get this at a good price and you need to stay here for a long time, well then maybe it is not bad. But go with your eyes open. But often, this hotel is almost as expensive as some Marriott properties with kitchens. Do yourself a favor... More 

1 Thank clubnev
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 14, 2015

The hotel was very clean, close to the training facility . The grab and go breakfast was ok , good coffee . The staff was outstanding and very helpful . Will try to book again next year when I return for more training .

Thank Michael S
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 11, 2015

This is one of the most disgusting and disappointing experiences I have ever had with a hotel. The man at the front desk has zero hospitality and zero people skills. I interrupted him watching tv when I checked in and he said maybe 5 words during the whole process. He then gave me bad info on how many entrances to... More 

1 Thank Daniel C
St. Catharines, Canada
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed September 22, 2015

Checking in was simple and easy. Musty smell along the corridor and room. Room size nice, average. Empty kitchen cabinets !!! Please note the Hotel will provide what you want if you make a request, to equip your cabinet. This is not easy if you have just checked in and want to cook something right away. Do not know how... More 

1 Thank jamkib
Manager_11525, General Manager at Extended Stay America - Cleveland - Westlake, responded to this review

Thank you for your recent review of your stay. I sincerely apologize for the cleanliness issues you experienced. In response to your feedback, I am making sure that all the carpets are deep cleaned and that we are reviewing our cleaning procedures. I appreciate you bringing this to our attention. If you have any additional feedback, please reach out to... More 

Naples, Florida
Level Contributor
36 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed September 1, 2015

I've been staying at the Extended Stay in Westlake for the last 10 years during an annual visit to Cleveland. The location for me is perfect, close to interstate highways, downtown Cleveland and the airport. I stay on the top floor and the room is always quiet, roomy, clean and priced reasonably. The service is minimal as expected for the... More 

Thank Richard K
Dayton, Ohio
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed August 10, 2015

Booked a room through priceline. Upon 7:30 pm arrival, no one was at front desk. Waited 10 minutes before finding someone to check us in. Lobby was messy, dirty and cluttered. Went to our room and found someone was occupying it. The hallway carpet was stained and lighting was dingy. The front desk personnel told us that the hotel was... More 

2 Thank beckycain
Milwaukee, Wisconsin
Level Contributor
80 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 1, 2015

This is a great value hotel. The rooms are spacious, clean, and well appointed. The kitchen had a range, dishwasher, and microwave. The front desk staff is friendly, the grounds are well maintained, and it's in a nice area with shopping and restaurants nearby. Would highly recommend staying here.

Thank Jack E
North Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 24, 2015

We have stayed here a couple af times and had an enjoyable stay. With a full kitchen it's easy to reorganize when you are on long trips. And lots of room to relax in. There has been plenty of room for our group of 5. Easy access, grills outside if you like grilling,or use the local eateries nearby. We plan... More 

Thank twohalveswilltravel
Level Contributor
84 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed July 16, 2015

I've stayed at this hotel a few times over the last couple of years and I've never had a bad experience there. It isn't a high-end hotel with all the amenities and recently updated rooms, but you aren't paying anywhere near that amount of money either. I think it is a good value if you are simply looking for a... More 

Thank History_Teacher6
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