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All 9 Westlake hotels

Holiday Inn Cleveland -West

3.0 of 5 Hotel   |   1100 Crocker Road, Westlake, OH 44145
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49%
Ranked #7 of 9 hotels in Westlake
A recent review
4 of 5 stars reviewed 1 week ago
mdtinos
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  • Reviews (170)
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170 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Top Contributor
106 reviews 106 reviews
24 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for a few nights and really appreciated the proximity to so many attractions. We got a kick out of the neon sign that welcomes Priority Club members, of which we are, as you enter the lobby. The young woman at check in could not have been more friendly, the front desk staff were very polite and helpful... More

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

We so appreciate that you took the time to write about your recent stay with us at the Holiday Inn Westlake. Your comments have been shared with the team and will be posted in all departments. The team works very hard on providing great service to our guests and having clean and comfortable accommodations. We are all very excited about... More

Albuquerque, New Mexico
1 review
4 of 5 stars Reviewed 1 week ago via mobile

I wish I could give half or quarter stars; if I could I'd give this 3.5-3.75 stars, but I'll round it up to 4. Staff was friendly enough. Room wasn't perfect, but acceptable maybe slightly above average for this price range. Linens and carpet were clean. Hotel was quiet, although it was a Wednsday night so I can't speak to... More

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay. The team prides itself on providing a clean and friendly hotel for our guests. You may know that we are know the process of a full renovation of the hotel and very excited to see the end result. Once the renovation is completed we will be converting to... More

Cincinnati, Ohio
Contributor
19 reviews 19 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 9, 2014

I would have probably given a 2 1/2 rating if I was able to, but am not able to rate this place a three. Though my expectations we low, they weren't met. Stayed here for a weekend while at a friend's wedding. The hotel is quite worn, bathroom needed some attention. Was looking forward to the pool and fitness facilities,... More

Was this review helpful? Yes 1
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for your comments. I appreciate your positive comments regarding the team here as service to our guests is our number one priority. Yes the hotel is in need of a facelift and we are in the beginning stages of renovating the entire hotel, top to bottom, inside and out. The renovation is expected to be completed late fall... More

Dearborn Heights, Michigan
2 reviews
1 of 5 stars Reviewed May 30, 2014

It is worn down, poor quality furniture and bedding, over used and old, no service, unfriendly staff...we had real bad experience, we will never recommend it to anyone. We attended a family wedding, it was equally bad, the service was horrible, dinner did not got served until 10:00 PM.

Was this review helpful? Yes 1
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write your comments. Yes the hotel is tired and we are in the process of renovating the hotel which is very exciting. I am disappointed to read that you experienced service that is not up to our excellent standards and for that my apology. I do hope that if your travels take you... More

Michigan
Top Contributor
69 reviews 69 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed May 25, 2014

The set up is perfect for families with kids. There is a game room next to the pool. We had a soccer tournament there and the kids had a blast playing hide and seek in the hotel. The staff was patient with friendly reminders to the boys to calm down.

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you so much for taking the time to write about your recent stay at the Holiday Inn Westlake. I have shared your comments with the team and the servers and cooks that prepare and serve you for breakfast were very pleased to hear how much you enjoyed our breakfast buffet. Yes the hotel does need updating and we are... More

Michigan
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed May 20, 2014

We only stayed one night, passing through on the way home, but found the hotel comfortable and quiet, despite its proximity to the freeway. Our first floor room was in need of updating but the hotel was in the process of doing some room renovations. The rates were competitive and the full, hot breakfast was comparable to other hotel chains... More

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to comment about your recent visit. Yes the hotel is in need of an update and we have just begun a full renovation of the property scheduled to be completed in late fall. Your comments regarding the breakfast buffet have been shared with the F&B team and they thank you. We look forward to... More

Cairns
Contributor
16 reviews 16 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 15, 2014

I stayed here for a two day workshop. It is located in a suburb, and meets all you'd expect from a Holiday Inn. Hotel staff are sweet and bed comfortable. They have a restaurant and bar downstairs, and the food was delicious. I would recommend.

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for writing about your recent stay at the Holiday Inn Westlake. We are pleased that we meet your expectation. The entire staff prides itself on our guest service and I have shared your comments with the team. Our Chef and entire F&B team thanks your for your comments. We look forward to serving you again in the near... More

Bay Village, OH
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 27, 2014

We booked a conference suite for family to use while our mother was in the Hospice next door. The pictures showed a nice comfy living room with an entertainment center and a conference room table and chairs for 8 which we intended to use as a dining area. What we got was a conference table with 4 chairs in bad... More

Was this review helpful? Yes 2
North Ridgeville, Ohio
1 review
5 of 5 stars Reviewed March 7, 2014

Due to renovations at home, we stayed at the hotel for seven nights. It is conveniently located next to a major highway, but you can't here the traffic from the hotel. Check-in was fast and the receptionist (Lauren) was courteous and cheerful. We stayed in two adjacent rooms (2 adults and three kids), which gave us plenty of space. The... More

Was this review helpful? Yes
wabash
Contributor
13 reviews 13 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2014

room was clean and well kept and the hotel staff was great the only issue i had was the internet was very poor and kept dropping in and out. but the location of the hotel is great easy to get anywhere in the city

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review

Dear hende35, Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our staff services, level of cleanliness and the location of the hotel. We are committed to providing our guests with the highest... More

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Additional Information about Holiday Inn Cleveland -West

Address: 1100 Crocker Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland -West 3*
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Class
Official Description (provided by the hotel)
The Holiday Inn Westlake Hotel is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The Holiday Inn Westlake Hotel is just minutes from the newly opened Crocker Park and Lake Erie (Huntington Beach.) We are only 15 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. Businesses: Viking Sewing, Hyland Software, Energizer, Jenne Distributors, Bonnie Bell, KOYO, Shamrock Company, Ford, Henkel, and Rigid Tool. Hospitals: Cleveland Clinic. 2009 Cleveland Events: I-X Indoor Amusement Park, I-X CenterMarch 27- April 19Cleveland Indians Home Opener, Progressive Field April 10Cleveland Marathon, Downtown Cleveland May 17Cleveland Fine Art Expo May 2009 ... more   less 
Number of rooms
266

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