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Holiday Inn Cleveland -West

1100 Crocker Road, Westlake, OH 44145
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Holiday Inn Cleveland -West
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Ranked #8 of 9 Hotels in Westlake
A recent review
3 of 5 stars reviewed 3 days ago
MarkandDenise Pittsburgh, PA
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196 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Stafford, Virginia, United States
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

I stayed in a 5th floor room for six hours from 9:15pm to 3:30am. I had to leave because it was making me sick. The air-conditioning was broken and the toxic smell coming from the new carpeting, wallpaper, window treatment, and cheap furniture was overpowering. The health department should come and test these rooms for air quality. I wonder if... More 

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Pittsburgh, PA
Contributor
14 reviews 14 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for one night after traveling to Cleveland for a family picnic. The facility is just fine if you only need a place to rest your head; however, the ongoing renovations render the property relatively useless for anything else. Luckily we did not check in until quite late at night and left at 8:30 am the next morning. The... More 

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Tuxedo, North Carolina
Top Contributor
54 reviews 54 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

facility is undergoing renovations, and apparently, has been for months! No restaurant or food available on premises. Construction equipment, dusty and potentially dangerous hallways. This property is no longer affiliated with IHG, it has been purchased by Hilton. However, no "Guest Loyalty" points available for either chain! The "Continental Breakfast" was a bad joke, (mostly) all sweets & carbs.

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Travelers are raving about these Westlake hotels

1 review
1 of 5 stars Reviewed 3 weeks ago

Poor customer service from management all the way down to housekeeping and don't waste your time planning a banquet you and your guest will be very disappointed the food that was served at an event that I attended was raw not to mention the hotel was out of toliet paper and was under staffed which means a lot of things... More 

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Kenosha, Wisconsin
1 review
3 of 5 stars Reviewed March 28, 2015

The hotel is no longer affiliated with Holiday Inns. It s now called the Westlake Inn. Still under renovations to become a DoubleTree. I did not book there, the initial price she offered on the phone was high, but the clerk did say they would match competitor's pricing.

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear Just Called, Thank you for your interest in staying with us here at the Westlake Inn, soon to be the DoubleTree by Hilton Cleveland - Westlake. We are scheduled to open officially on June 4th, so we do hope that you will give us the opportunity to serve you then. Our current progress in the renovation is that we... More 

Commerce Township, Michigan
Top Contributor
164 reviews 164 reviews
23 hotel reviews
86 helpful votes 86 helpful votes
1 of 5 stars Reviewed January 31, 2015

I'm a loyal Platinum Elite member. When I booked the reservation the site said "under renovation". That is a dramatic understatement. The sign was down and so had trouble finding the property and once finding it had trouble locating the lobby. I drove around the building and there were construction trailers, equipment, fences everywhere. Snow removal was very poor. The... More 

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Toronto, Canada
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 18, 2015 via mobile

This hotel is not only being renovated and dirty but the management apparently thinks it's alright to start drilling before 8am. Despite calling the front desk for some relief so I could participate in a conference call, the noise did not stop. Avoid this hotel. If there was a rating where you rate a hotel with a below awful, I'd... More 

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Rochester, Michigan, United States
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 31, 2014

Friendly and understanding staff. The indoor pool has with plenty of seating and tables and was enjoyed by our children, family and friends. The rooms and overall decor is older but kept up. It would have been nice if the parking lot was shoveled after the snow.

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your stay last February. All of us at the Ho9liday Inn Westlake appreciate your patronage. Pleased that you & your family and friends enjoyed the pool. The pool is currently out of order while we renovate the pool and atrium areas. The total renovation is scheduled to be completed in April... More 

New York City, New York
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed December 30, 2014

We are Priority members. Stay at a lot of IHG hotels worldwide. I was astonished how much this hotel has declined since our last stay about 3 years ago. The rooms are in need of renovation, the sheets needed changed before we got there, the heater was noisy and the sidewalks were in disrepair. The only things positive I can... More 

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay at the Holiday Inn Westlake. And we thank you for being loyal IHG Rewards Club members. We understand that the hotel has declined over the last 3 years which is why we are in the process of a complete renovation of the hotel. We are all very excited... More 

Canton, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 18, 2014

I had a business event at Crocker Park. The hotel was only a short drive away. The staff was very friendly and helpful. The hotel is undergoing renovations. Our room was not one that had been renovated yet. However, it was very comfortable and clean. For a king-sized bed I would have liked more than the 3 or 4 pillows... More 

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thanks for taking the time to write about your recent stay at the Holiday Inn Westlake soon to be the Double Tree by Hilton Cleveland - Westlake. We are so pleased that you enjoyed your stay and your room was comfortable and clean. We will be changing out all the pillow at conversion and they will all be king sized... More 

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