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All 9 Westlake hotels

Holiday Inn Cleveland -West

3.0 of 5 Hotel   |   1100 Crocker Road, Westlake, OH 44145
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Ranked #7 of 9 Hotels in Westlake
A recent review
3 of 5 stars reviewed 1 week ago
PenelopeA2 ann arbor, mi
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185 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Cohasset, Massachusetts
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

Grew up in the area and would frequent the hotel as a kid in order to use the pool. Looks like nothing was changed since I was a kid...which sadly was 36 years ago. Entered the side of the building because their main entrance is boarded up (probably should have boarded up the entire hotel). Like other reviewers we requested... More

Was this review helpful? Yes 1
ann arbor, mi
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here because the location was perfect for what were we were doing. We plan on visiting this area quite often, so we were hoping to like the hotel more than we did. I knew it was under construction from reading other reviews so I asked for a renovated room. After seeing the condition of the renovated room I... More

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Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

The hotel is under a major renovation with a couple floors completely gutted for renovation. The room I was assigned was NOT renovated. An old, noisy air conditioner / heater Maid service that barely cleaned the room after my first stay then removed the shampoo from the room and did not replace it. Finally, no iron in the room but... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay. Our apology that we did not meet your expectations and that you did not receive one of the limited newly renovated guest rooms. The issues that you had during your stay have been addressed with the appropriate departments and again our sincere apology for what you experienced. Our... More

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We had booked a room at the hotel next door, which we would highly suggest that you do NOT go to... as it was an awful experience! We packed up our stuff and went over to the Holiday Inn the next morning. While the hotel does not look great due to their extensive renovations, which will be completed at the... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

You were lucky to be one of our first guests in our new rooms. We are pleased with the new look of the guest rooms and are excited to see the remainder of the hotel completed. Thank you for your kind words regarding our friendly and accommodating team. We all pride ourselves on providing excellent service to our guests. Once... More

Dallas, Texas
Contributor
12 reviews 12 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed October 14, 2014

I am adding this review incase anyone has the same experience that I did. I am also giving it a middle of the road score because this really isn't their fault. I would also like to thank the gal at the front desk for being understanding, being super friendly, and making sure there would be no charge. My corporate travel... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay. Not sure why your cooperate travel site has the hotel listed as a Double Tree. That conversion is scheduled to take place the end of January 2015. We appreciate your comments about the team member at the front desk for being super friendly and understanding. We are sorry... More

Meadville, Pennsylvania, United States
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 30, 2014

Oh I don't know where to start. Its hard for me to be critical as I know some people work hard at this property. We booked two rooms at the last minute for a funeral. They put us on the 4th floor with rooms next to each other. The cleanliness of one of the rooms 435 was definitely a downside... More

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IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review

Dear Bob L, We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your... More

Ohio
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 24, 2014

We had a pleasant stay here for a group meeting. The banquets rooms were in great order, comfortable and not crowded. Although talking meetings probably shouldn't be scheduled next to musical gatherings as the noise was a factor for one of the meetings we had. As for our room it was very nice and despite a problem with the door... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear Karyn, Thank you for taking the time to write about your stay with us last weekend. We value you and your groups business and look forward to the groups return later this year. I am pleased that Brandon was prompt with his service recovery for the door issues that you unfortunately encountered and that maintenance was quick to repair... More

Bloomfield Hills, Michigan
Top Contributor
181 reviews 181 reviews
17 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed September 20, 2014 via mobile

My wife and I visited for a wedding in the area. The location is very close to Crocker Park and easy to get downtown. There were all the amenities you would expect and more with a very nice gift shop and travel services and full restaurant. The room was very clean with all we could ask for in the room.... More

Was this review helpful? Yes 2
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thanks for writing about your recent stay at the Holiday Inn Westlake soon to be a Double Tree by Hilton. We are so pleased that we meet your expectations. We love being the only full service hotel so close to Crocker Park and that you enjoyed the amenities that the hotel offers. Thank you for your comments on clean and... More

Midlothian, VA, United States
Contributor
17 reviews 17 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed September 19, 2014

Normally very tolerant, however this is built to 1960's Holiday Inn standards. Guy on check in was not helpful at all, Lady there was extremely helpful, thank you. Room was just plain. Bathroom was TINY! Under upgrade construction, however there is a lot to do there. The bar food was decent, and appreciated, and the lady there was super friendly.... More

Was this review helpful? Yes 1
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Very sorry to hear that we did not meet your expectations during your recent stay at the Westlake Holiday Inn. You comment about the lack of helpfulness by the front desk person has been addressed with that individual. Pleased to hear that the female was extremely helpful. We realize that there is a lot to do with the renovations and... More

San Antonio
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed September 8, 2014

Stayed with my sister and her 4 year old granddaughter. Our room opened right into the pool area and we really took advantage of that. What fun watching the 4 year old enjoy the pool. The fact that it is indoor is a plus. It was very clean and no over chlorinated. The employees did everything they could accommodate us... More

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

The entire team of the Holiday Inn Westlake appreciates you...who took the time to write about your recent stay with us. The team prides itself on providing a clean and friendly hotel for all of our guests. We are so pleased that you and your family enjoyed the pool and the breakfast buffet. You mentioned the fitness center and we... More

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Additional Information about Holiday Inn Cleveland -West

Address: 1100 Crocker Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland -West 3*
Number of rooms: 266
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio

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