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All 9 Westlake hotels

Holiday Inn Cleveland -West

3.0 of 5 Hotel   |   1100 Crocker Road, Westlake, OH 44145
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Holiday Inn Cleveland -West

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Ranked #7 of 9 hotels in Westlake
A recent review
5 of 5 stars Reviewed March 7, 2014
Ori E North Ridgeville, Ohio
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163 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Bay Village, OH
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We booked a conference suite for family to use while our mother was in the Hospice next door. The pictures showed a nice comfy living room with an entertainment center and a conference room table and chairs for 8 which we intended to use as a dining area. What we got was a conference table with 4 chairs in bad... More

Was this review helpful? Yes 1
North Ridgeville, Ohio
1 review
5 of 5 stars Reviewed March 7, 2014

Due to renovations at home, we stayed at the hotel for seven nights. It is conveniently located next to a major highway, but you can't here the traffic from the hotel. Check-in was fast and the receptionist (Lauren) was courteous and cheerful. We stayed in two adjacent rooms (2 adults and three kids), which gave us plenty of space. The... More

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wabash
Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 1, 2014

room was clean and well kept and the hotel staff was great the only issue i had was the internet was very poor and kept dropping in and out. but the location of the hotel is great easy to get anywhere in the city

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review

Dear hende35, Thank you for writing a review about your recent stay with us. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with our staff services, level of cleanliness and the location of the hotel. We are committed to providing our guests with the highest... More

Belleville, Michigan
Top Contributor
71 reviews 71 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 11, 2014 via mobile

Love staying during the week, quiet. Came in for business, nice to be just outside the city. Room was very clean. Front desk was friendly. Housekeeping staff was wonderful, I left my door ajar and she stopped in to check on to be sure someone was in the room. Pool seems to under some renovations. Jacuzzi was closed, bummer.

Was this review helpful? Yes 1
Johnstown, Ohio
Senior Reviewer
9 reviews 9 reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 8, 2014

We stayed at this hotel on Christmas Eve, in between holiday family celebrations on the west and east side of the state. The hotel allows dogs for a charge of 25.00 which is reasonable. That charge covered both of our dogs., The room was clean and convenient. A few things needed maintenance -- e.g. drapes missing hooks. Location convenient to... More

Was this review helpful? Yes 1
Maumee, Ohio, United States
Senior Contributor
31 reviews 31 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed January 11, 2014

We stayed at this hotel for one night with our kids on an overnight trip. Overall our stay was nice, but you could tell the hotel was showing its age. It was probably built sometime in the 80's and had some renovations since. We stayed in a king suite, which you could tell used to be two rooms and they... More

Was this review helpful? Yes 2
jremalius, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear SilverFox81: Thank you for the review and I'm happy to hear that you enjoyed your stay. I will be sure to share your comments with our associates. We do have some great rates available with breakfast that will add to the value of your room. We look forward to your next trip to the Westlake / Cleveland area. Sincerely,... More

Baltimore, MD
Top Contributor
88 reviews 88 reviews
46 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed January 11, 2014

My family lives in Lakewood a few miles from Westlake, and we often use hotels from the Crocker Road strip for relatives and friends to stay during holiday get togethers, house renovations etc. Had a recent "emergency" stay for a couple days at this Holiday Inn for a couple of days after the other hotel we were staying in experienced... More

Was this review helpful? Yes 1
jremalius, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear Bunnydots: I am so sorry for the confusion you had over the payments. We do accept Discover so you should have had no problem using that card for payment. As for the direct dial to the room, as a safety feature we ask callers to identify who they are calling rather than allowing them to direct dial the guest... More

Baltimore, Maryland
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 8, 2014

I am a regular traveler, on the road over 42 weeks per year. When I come to Holiday Inn Westlake, it's like coming home. Friendly staff, clean rooms and great location. In fact, when I bring in my sales team, they all stay at this hotel.

Was this review helpful? Yes 1
jremalius, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear Jerry M: Thank you so much for taking time to write your review. We appreciate your comments regarding our associates and I will be sure to share with them your satisfaction in our hotel. Thanks too for staying with us and if there is anything we can do to make your future stays more comfortable, please let us know.... More

Saint Charles, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014

I travel to the Cleveland area frequently and this is one of my homes away from home. The staff is extremely friendly from the front desk to the restaurant. Great amenities and quiet! Conveniently located off the highway and great shopping and restaurants near by. They have earned my business and I would highly recommend Holiday Inn - Westlake for... More

Was this review helpful? Yes 2
jremalius, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear bfritz 99: I appreciate you taking the time to write a positive review. It is very satisfying for our associates when they hear praise for a job well done. We know your time is valuable. Please let us know if there is anything we can do to make your stay more comfortable during your next visit! Have a very... More

Saint Louis, Missouri
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2014

Holiday Inn in Westlake Ohio is staffed by the friendliest and most attentive staff of any hotel where I have stayed. They say if you cannot rate your stay a "10" then be sure to let them know, written on a sign in the lobby, and they mean it. These people work to ensure the customer is well served. I... More

Was this review helpful? Yes 2
jremalius, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear Davd G: We are truly pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when our guests recognized our efforts and then actually takes the time write a review. Your comments will most certainly be shared with our staff and I'm sure they will go a long way in motivating us even more... More

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Additional Information about Holiday Inn Cleveland -West

Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Holiday Inn Cleveland -West Hotel
Holiday Inn Cleveland West
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio
Address: 1100 Crocker Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #7 of 9 hotels in Westlake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cleveland -West 3*
Official Description (provided by the hotel):
The Holiday Inn Westlake Hotel is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The Holiday Inn Westlake Hotel is just minutes from the newly opened Crocker Park and Lake Erie (Huntington Beach.) We are only 15 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. Businesses: Viking Sewing, Hyland Software, Energizer, Jenne Distributors, Bonnie Bell, KOYO, Shamrock Company, Ford, Henkel, and Rigid Tool. Hospitals: Cleveland Clinic. 2009 Cleveland Events: I-X Indoor Amusement Park, I-X CenterMarch 27- April 19Cleveland Indians Home Opener, Progressive Field April 10Cleveland Marathon, Downtown Cleveland May 17Cleveland Fine Art Expo May 2009 ... more   less 
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