We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Cleveland -West

1100 Crocker Road, Westlake, OH 44145
Hotel amenities
Holiday Inn Cleveland -West
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #8 of 10 Hotels in Westlake
A recent review
4 of 5 stars reviewed yesterday
Jem587 Muncie
Add Photo Write a Review

200 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    33
    50
    49
    35
    33
See reviews for
67
26
19
65
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
  • All months
    (200)
  • Mar-May only
    (40)
  • Jun-Aug only
    (70)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (36)
All months
Muncie
1 review
4 of 5 stars Reviewed yesterday NEW

New beds , New sheets, everything in our room was brand new! Internet was sketchy at best... No connection 85% of the time. Nice place overall!! I would recommend this hotel to anyone. Large gathering area for the family to talk. No bar in the hotel. No game room. Pretty nice indoor pool just small. They did get everyone out... More 

Was this review helpful? Yes
Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed yesterday NEW

After reading other reviews...and after booking under the non-refundable rate, we were forced to give this place a shot. We were pleasantly surprised. It has now converted to a Doubletree and the room we received was newly renovated. The carpets, wallpaper, furniture, bathroom fixtures, tub, etc are all brand new. My few complaints are that the pool was pretty chilly... More 

Was this review helpful? Yes
Cincinnati, Ohio, United States
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

This hotel is about 6 months from being ready to open. The rooms had lamps and no light bulbs, the TV had no Remote Control. Other guests with me couldn't lock their doors, one guest got to room and no bed. There was a terrible rainstorm on departure I asked the front desk to have someone move their Doubletree Van... More 

Was this review helpful? Yes 1

Travelers are raving about these Westlake hotels

NE Ohio
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed this past weekend and found out it wasn't to be a Doubletree until Tuesday so we did not get our Hilton Honors points. First there were no light bulbs in our lamps, did not have a remote for the TV, but when they brought the remote they found out there was no cable for the TV. After getting... More 

Was this review helpful? Yes 2
Stafford, Virginia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 28, 2015

I stayed in a 5th floor room for six hours from 9:15pm to 3:30am. I had to leave because it was making me sick. The air-conditioning was broken and the toxic smell coming from the new carpeting, wallpaper, window treatment, and cheap furniture was overpowering. The health department should come and test these rooms for air quality. I wonder if... More 

Was this review helpful? Yes 1
Pittsburgh, PA
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 27, 2015

Stayed here for one night after traveling to Cleveland for a family picnic. The facility is just fine if you only need a place to rest your head; however, the ongoing renovations render the property relatively useless for anything else. Luckily we did not check in until quite late at night and left at 8:30 am the next morning. The... More 

Was this review helpful? Yes
Tuxedo, North Carolina
Level Contributor
58 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed May 24, 2015

facility is undergoing renovations, and apparently, has been for months! No restaurant or food available on premises. Construction equipment, dusty and potentially dangerous hallways. This property is no longer affiliated with IHG, it has been purchased by Hilton. However, no "Guest Loyalty" points available for either chain! The "Continental Breakfast" was a bad joke, (mostly) all sweets & carbs.

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 3, 2015

Poor customer service from management all the way down to housekeeping and don't waste your time planning a banquet you and your guest will be very disappointed the food that was served at an event that I attended was raw not to mention the hotel was out of toliet paper and was under staffed which means a lot of things... More 

Was this review helpful? Yes 1
Kenosha, Wisconsin
1 review
3 of 5 stars Reviewed March 28, 2015

The hotel is no longer affiliated with Holiday Inns. It s now called the Westlake Inn. Still under renovations to become a DoubleTree. I did not book there, the initial price she offered on the phone was high, but the clerk did say they would match competitor's pricing.

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Dear Just Called, Thank you for your interest in staying with us here at the Westlake Inn, soon to be the DoubleTree by Hilton Cleveland - Westlake. We are scheduled to open officially on June 4th, so we do hope that you will give us the opportunity to serve you then. Our current progress in the renovation is that we... More 

South Lyon, Michigan
Level Contributor
168 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
1 of 5 stars Reviewed January 31, 2015

I'm a loyal Platinum Elite member. When I booked the reservation the site said "under renovation". That is a dramatic understatement. The sign was down and so had trouble finding the property and once finding it had trouble locating the lobby. I drove around the building and there were construction trailers, equipment, fences everywhere. Snow removal was very poor. The... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

14 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (14)
Viewed
Pool/beach area (4)
Viewed
Room/suite (1)
Viewed
Bathroom (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (3)
Viewed
Other (3)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay