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All 9 Westlake hotels

Holiday Inn Cleveland -West

3.0 of 5 Hotel   |   1100 Crocker Road, Westlake, OH 44145
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Ranked #7 of 9 Hotels in Westlake
A recent review
4 of 5 stars reviewed 4 days ago
HyattHilton Bloomfield Hills, Michigan
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178 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Bloomfield Hills, Michigan
Top Contributor
165 reviews 165 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

My wife and I visited for a wedding in the area. The location is very close to Crocker Park and easy to get downtown. There were all the amenities you would expect and more with a very nice gift shop and travel services and full restaurant. The room was very clean with all we could ask for in the room.... More

Was this review helpful? Yes 2
Midlothian, VA, United States
Contributor
16 reviews 16 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Normally very tolerant, however this is built to 1960's Holiday Inn standards. Guy on check in was not helpful at all, Lady there was extremely helpful, thank you. Room was just plain. Bathroom was TINY! Under upgrade construction, however there is a lot to do there. The bar food was decent, and appreciated, and the lady there was super friendly.... More

Was this review helpful? Yes 1
San Antonio
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed with my sister and her 4 year old granddaughter. Our room opened right into the pool area and we really took advantage of that. What fun watching the 4 year old enjoy the pool. The fact that it is indoor is a plus. It was very clean and no over chlorinated. The employees did everything they could accommodate us... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

The entire team of the Holiday Inn Westlake appreciates you...who took the time to write about your recent stay with us. The team prides itself on providing a clean and friendly hotel for all of our guests. We are so pleased that you and your family enjoyed the pool and the breakfast buffet. You mentioned the fitness center and we... More

baltimore
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

From the time I walked in my platinum status was posted on a board in lights. Very exciting!!! The staff is awesome and we stay there quite often. Love the small bar and great bartender. I would recommend staying here if you are in the Cleveland area!!

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

You are appreciated for taking the time to write about your recent stay. So pleased that you like seeing your name in "lights" as you enter the hotel and we thank you for being a loyal IHG Rewards Platinum member. The team here does take pride I providing great service that our guest love. Your comments will be shared with... More

Sicklerville, New Jersey
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

Juan and Front desk staff were very accommodating with shuttle service. Rooms were not ready at 6 pm. Nonsmoking Rooms smelled like smoke. Poor Continental Breakfast with stale bread and cereal, boiled eggs soaking in cold water.

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for your comments. While we certainly appreciated you mentioning Juan and the front desk being very accommodating with the shuttle service it is disappointing that you did not enjoy the breakfast and have addressed your comments with the Chef and Banquet Manager. We do our best to keep our guests that smoke to the smoking rooms that we... More

Boardman, Ohio
Top Contributor
51 reviews 51 reviews
21 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed August 19, 2014

I Pricelined this hotel at a moderate rate. I wanted this hotel because it is close to the Crocker Park mall (five minutes away) and were going to Cedar Point (45 minutes) the next morning. Upon check-in, I was pleased enough with the public space. The large lobby has a restaurant, hair salon and travel agent. Also, it opens to... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

All of the team at the Holiday Inn Westlake thank you for taking the time to write about your recent stay. The team take great pride in providing great service that our guests love! We do have something for everyone one to enjoy while staying with us, from the game room to the pool, fitness and business centers and so... More

Kirtland, Ohio
1 review
2 of 5 stars Reviewed August 8, 2014

My family recently stayed here basically because there were no other hotels open close by. VERY dissappointed! Rooms were VERY small! My closet at home is bigger than the bathroom was! No refrigerator. OMG, the giftshop in the lobby was still selling cassette tapes of Patti LaBelle and L.A. Gear crop tops! And this was supposed to be the "Holidome."... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay at the Holiday Inn Westlake. Your comments with be shared with all the team members. All of the team here prides itself on providing great service that guest love and I am happy the majority of the team did just that. WE have begun a full renovation of... More

Victor, Idaho
Contributor
13 reviews 13 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed August 1, 2014

I stayed here one night on business. The front desk guy was great, especially for 11:30 at night. The hotel however needs a serious upgrade. The layout is from the 70's with room every which way and a confusing layout. I had to backtrack a couple times just to find my room which was off the pool but the entrance... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

We appreciate that you took the time to write about your recent stay with us at the Holiday Inn Westlake. Your comments have been shared with the team and the gentlemen at the front desk that you mentioned. We are currently in the process of a full renovation of the hotel, from top to bottom, inside and out and the... More

Bolingbrook, Illinois, United States
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
79 helpful votes 79 helpful votes
2 of 5 stars Reviewed July 31, 2014

We were traveling through the area so did not really take time to research hotels and instead made a last minute stop. I would probably not stay here again. The beds and pillows seemed small, rooms were very outdated, and the air conditioning was so loud that it woke me several times during the night (even though I'm a deep... More

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Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

We appreciate you taking the time to write about your recent stay at the Holiday Inn Westlake. Please accept our sincere apology that we did not meet your expectations. We thank you for your positive comments regarding how friendly the staff was and how clean the hotel is. The team prides itself on the cleanliness of the hotel and being... More

Top Contributor
113 reviews 113 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed July 13, 2014 via mobile

We stayed here for a few nights and really appreciated the proximity to so many attractions. We got a kick out of the neon sign that welcomes Priority Club members, of which we are, as you enter the lobby. The young woman at check in could not have been more friendly, the front desk staff were very polite and helpful... More

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

We so appreciate that you took the time to write about your recent stay with us at the Holiday Inn Westlake. Your comments have been shared with the team and will be posted in all departments. The team works very hard on providing great service to our guests and having clean and comfortable accommodations. We are all very excited about... More

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Additional Information about Holiday Inn Cleveland -West

Address: 1100 Crocker Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Cleveland -West 3*
Number of rooms: 266
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio

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