Holiday Inn Cleveland -West (Westlake, Ohio) - Hotel Reviews

Also Known As:: Holiday Inn Cleveland -West Hotel Westlake; Holiday Inn Cleveland -West Hotel; Holiday Inn Cleveland West; Westlake Holiday Inn; Holiday Inn Westlake; Holiday Inn Cleveland -West Westlake, Ohio

Address: 1100 Crocker Road, Westlake, OH 44145

Phone Number:

Region: United States > Ohio > Westlake

Amenities:

Business Center Fitness Center Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool

Hotel Style:

Ranked #7 of 9 hotels in Westlake

Price Range: $$

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: The Holiday Inn Westlake Hotel is a 266 room full service hotel located just off I-90 at exit 156 in a prestigious western suburb of Cleveland. The Holiday Inn Westlake Hotel is just minutes from the newly opened Crocker Park and Lake Erie (Huntington Beach.) We are only 15 minutes from Cleveland attractions: Progressive Field (home of the Cleveland Indians), Cleveland Brown s Stadium, The Rock & Roll Hall of Fame, the Science Center, and the Quickens Loan Arena where LeBron James and the Cleveland Cavaliers play all their home games. Special in room amenities are free high-speed Internet, free local calls, and free parking. Businesses: Viking Sewing, Hyland Software, Energizer, Jenne Distributors, Bonnie Bell, KOYO, Shamrock Company, Ford, Henkel, and Rigid Tool. Hospitals: Cleveland Clinic. 2009 Cleveland Events: I-X Indoor Amusement Park, I-X CenterMarch 27- April 19Cleveland Indians Home Opener, Progressive Field April 10Cleveland Marathon, Downtown Cleveland May 17Cleveland Fine Art Expo May 2009 ... more less

Reservation Options:: TripAdvisor is proud to partner with Expedia, IHG, Travelocity, Venere, Priceline, Cheap Tickets, Agoda, HotelsClick and Hotels.com so you can book your Holiday Inn Cleveland -West reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

911NeverForget

Farmington, New Mexico

Contributor

11 reviews

5 hotel reviews

Reviews in 7 cities

14 helpful votes

“Good Stay”

Reviewed May 29, 2013

Good Stay during the MAC Conference Tourney! Clean Rooms, Nice People, Close to shopping and Restaurants. Just request a room away from Pool Side if there are ball teams (Soccer) in town. Overall good experience. (Tip) Close to Crocker Park (Shopping)! Keep the wife happy!

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Dear 911 NeverForget: Thank you for the positive comments you posted. We are always pleased to receive praise and acknowledgement for an enjoyable stay! Crocker Park is a great place to shop as you stated. We look forward to the opportunity of being of service to you in the future and thanks for choosing our Holiday Inn! Sincerely, Janet Remalius,... More

ASA203

Senior Reviewer

7 reviews

6 hotel reviews

1 helpful vote

“Great Location, Poor Service”

The Holiday Inn Westlake is located just off I-90 and conveninet to shopping and restaurants. The hotel has an indoor pool and bar. The hotel is very old and needs a major renovation. There are not enough elevators for a hotel of this size. My biggest complaint with this hotel is that I reserved and was confrimed for a room... More

Dear ASA203: Thank you for taking the time to convey your thoughts regarding your recent stay. Please allow me to apologize for any inconvenience this may have caused you. Your comments will be shared with our reservations department. I'm confident they will take appropriate measures to ensure a similar experience will not happen during soccer weekends. We appreciate your choosing... More

Notsure_13

Traverse City, Michigan

Senior Contributor

40 reviews

3 helpful votes

“Wonderful!”

Reviewed May 23, 2013

I would defiantly stay here again in a heart beat! They are amazing!! The rooms are clean and very up to date! My sister, and I were there because we had to take my father to the Cleveland Clinic, and they were so understanding and kind about everything! We were not sure if the hospital was going to release our... More

See 2 more reviews by Notsure_13 for Westlake

Dear Td24: Thank you for your kind comments regarding our staff. We truly enjoy taking care of our guests particularly when they need us most! Please give our regards to your family and particularly your father! We hope all is well and you will think of us again when staying in our area. Perhaps during your next visit you will... More

ClementinaH

20 reviews

18 hotel reviews

Reviews in 15 cities

12 helpful votes

“3 star hotel”

Reviewed May 11, 2013

The hotel is located close to the airport. It offers a shuttle service the Crocker Park shopping area. The staff is very friendly. The rooms have a good size. The furniture needs to be updated. The hotel offers free wifi.

Dear ClementinaH: Thank you for your recent review. We appreciate your taking the time to compliment our associates, room size and location. Your comments will be shared with our entire staff at our service meetings as reinforcment to continue their efforts to make the Holiday Inn Westlake a leader in guest satisfaction. We look forward to being your choice for... More

joanieanchovy

st joseph, mi

Reviews in 8 cities

4 helpful votes

“Not bad but ........”

Reviewed May 10, 2013

First off, I booked through Priceline and got the hotel for a low price, good thing because I would be whining more if I had paid more. The property is conveniently located and has an attractive exterior. The desk staff that handled my check in was adequate, not particularly warm or friendly, looked at computer screen far more than at... More

Dear Joanieanchovy: Thank you for your review on Trip Advisor. I appreciate the time you took to ensure that we were aware of both the good and bad points regarding your stay. We will use your post to work on the guest service issues such as ensuring the temperature setting is correct and fixing the tub drain in your room.... More

Mike Y

Chicago, Illinois

Reviewer

5 reviews

3 hotel reviews

Reviews in 3 cities

“Best Holiday Inn Stay”

My wife and I have stayed here only 2 times but anytime we are passing thru this will be our stop Staff was great. Pool was crowded but as expected with such a great pool. The hotel has a wonderful layout. Just around the corner from the Cabin Club a must eat spot for a great steak. We always stay... More

Dear Mike Y: Thank you so much for the positive review. We are always pleased to receive praise and are most happy when our guests are truly happy! Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make our hotel a leader in guest satisfaction. The Cabin Club is indeed a great restaurant... More

whynot721

Colorado Springs, CO

4 reviews

4 hotel reviews

Reviews in 5 cities

2 helpful votes

“FAR from a "10" in any way, shape or form!”

Reviewed April 11, 2013 via mobile

I travel for business 300 days each year, so I've stayed in just about every type of hotel there is out there- first, I was out off by the ridiculous solicitation of a "10" score for their customer satisfaction surveys- it borders on downright bullying the number of times they try to force you into rating them as a "10"-... More

Dear whynot721: I am so sorry you did not enjoy your stay. Your willingness to share your thoughts with us is genuinely appreciated. We ask for your opinions if you can't rate us a "10" and to certainly let us know so that we can improve. Your comments will be reviewed by management and ownership and we will continue to... More

Ross1956

Lancashire

3 reviews

“Great place to stay.”

Reviewed April 8, 2013

The desk staff were very helpful. It is very useful to have the use of a computer to be able to plan trips etc. The breakfast buffet was an excellent start to the day. Hotel is very convenient for visiting Cleveland and Cedar Point at Sandusky.

Dear ross1956: Thank you for your recent review. We appreciate you taking the time to compliment our associates' service. It is truly rewarding when a guest recognizes our efforts to take care of our guests. Your comments will be seen by our entire staff. Please keep us in mind for future visits and we look forward to your next stay!... More

nwohiojt

North Baltimore, Ohio

26 reviews

8 hotel reviews

Reviews in 14 cities

“Nice motel...but could use some updating.”

Reviewed March 31, 2013

Stayed here after a baskeball game in Cleveland. Made reservations prior and recieved an eamil a few days before our stay, nice reminder! The motel is in a great location right off I-90 in Westlake. Lots of places near by to eat as well. We recieved 2 free breakfast buffet coupons upon arrival. the staff is VERY helpul and friendly.... More

See 3 more reviews by nwohiojt for Westlake

Dear zcr57: Thank you for your thoughtful comments. I'm glad you enjoyed your experience and appreciate the compliments towards our bartender and staff. It is great to hear compliments and they encourage our associates here at the hotel to continue to work hard to deliver a hotel that guests feel comfortable in. Please let us know when you are visiting... More

zcr57

Pueblo, Colorado

21 reviews

16 hotel reviews

Reviews in 13 cities

11 helpful votes

“Good hotel, but could use a few updates”

Reviewed March 22, 2013

This is a very nice, somewhat-updated hotel in suburban Cleveland that could go to the next level with a few more updates. The hotel offers easy access to I-90, but is still a 25-30 minute drive from downtown Cleveland. The hotel is fairly close to the airport, but still not a short drive. There's 2 convenience stores within walking distance... More

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zcr57, Thank you very much for your recent posting to Trip Advisor. Our staff very much appreciates your feedback in regard to our hotel. Feedback like this assists us in ensuring that we deliver the type of service that will exceed your expectations. I am sure that the Trip Advisor community will find your review both insightful and helpful when... More

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Holiday Inn Cleveland -West Hotel, Westlake, Ohio

Holiday Inn Cleveland -West

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