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Holiday Inn Cleveland -West

3.0 of 5 1100 Crocker Road, Westlake, OH 44145
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Holiday Inn Cleveland -West
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Holiday Inn Cleveland -West
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191 reviews from our community

Traveler rating
    34
    48
    47
    35
    27
See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Toronto, Canada
1 review
1 of 5 stars Reviewed 1 week ago via mobile

This hotel is not only being renovated and dirty but the management apparently thinks it's alright to start drilling before 8am. Despite calling the front desk for some relief so I could participate in a conference call, the noise did not stop. Avoid this hotel. If there was a rating where you rate a hotel with a below awful, I'd... More 

Was this review helpful? Yes 1
Rochester, Michigan, United States
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Friendly and understanding staff. The indoor pool has with plenty of seating and tables and was enjoyed by our children, family and friends. The rooms and overall decor is older but kept up. It would have been nice if the parking lot was shoveled after the snow.

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your stay last February. All of us at the Ho9liday Inn Westlake appreciate your patronage. Pleased that you & your family and friends enjoyed the pool. The pool is currently out of order while we renovate the pool and atrium areas. The total renovation is scheduled to be completed in April... More 

New York City, New York
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are Priority members. Stay at a lot of IHG hotels worldwide. I was astonished how much this hotel has declined since our last stay about 3 years ago. The rooms are in need of renovation, the sheets needed changed before we got there, the heater was noisy and the sidewalks were in disrepair. The only things positive I can... More 

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay at the Holiday Inn Westlake. And we thank you for being loyal IHG Rewards Club members. We understand that the hotel has declined over the last 3 years which is why we are in the process of a complete renovation of the hotel. We are all very excited... More 

Canton, Ohio
Reviewer
5 reviews 5 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 18, 2014

I had a business event at Crocker Park. The hotel was only a short drive away. The staff was very friendly and helpful. The hotel is undergoing renovations. Our room was not one that had been renovated yet. However, it was very comfortable and clean. For a king-sized bed I would have liked more than the 3 or 4 pillows... More 

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thanks for taking the time to write about your recent stay at the Holiday Inn Westlake soon to be the Double Tree by Hilton Cleveland - Westlake. We are so pleased that you enjoyed your stay and your room was comfortable and clean. We will be changing out all the pillow at conversion and they will all be king sized... More 

windsor ontario canada
Top Contributor
65 reviews 65 reviews
50 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed December 7, 2014

nice to see renovations happening. We were only disturbed when the fire alarm went off, but a quick call to the front desk, confirmed it was a false alarm. The only noise we heard came from the hallway, when people would congregate and try to out talk each other. Nice decor, good lighting and great to have electrical plugs where... More 

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thanks for writing about your recent stay at the Holiday Inn Westlake soon to be the Double Tree by Hilton Westlake. We are so pleased that you enjoyed your stay with us as we know that it can be challenging white renovation is going on. You stayed in one of our newly renovated rooms glad that you are pleased with... More 

Fairfield. Iowa
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed December 1, 2014

I spent two nights at this hotel. The room had just been updated. The bathroom did not have a bathtub and the shower was difficult to use because there were not the proper controls. The hotel is undergoing construction but that did not really influence my stay. I would stay there again. Overall it was quiet clean and comfortable.

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay at the Holiday Inn Westlake soon to be the Double Tree by Hilton Cleveland Westlake. We appreciate your comments regarding the shower, and it has been brought to the attention of ownership. It is pleasing to hear that the renovation did not impact your stay as we know... More 

Cohasset, Massachusetts
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed November 17, 2014

Grew up in the area and would frequent the hotel as a kid in order to use the pool. Looks like nothing was changed since I was a kid...which sadly was 36 years ago. Entered the side of the building because their main entrance is boarded up (probably should have boarded up the entire hotel). Like other reviewers we requested... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review

Dear Mark H, Thank you very much for your recent stay with us. Our hotel is very proud of its level of service, cleanliness and quality of product and for this reason your comments are very troubling and will certainly be looked into. Please accept our sincere apologies for any inconvenience it may have caused you. We’d like to obtain... More 

ann arbor, mi
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed November 11, 2014

We stayed here because the location was perfect for what were we were doing. We plan on visiting this area quite often, so we were hoping to like the hotel more than we did. I knew it was under construction from reading other reviews so I asked for a renovated room. After seeing the condition of the renovated room I... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Cleveland -West, responded to this review

Dear PenelopeA2, Thank you for taking the time to review our property. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It seems that we were not able to execute an exemplary hotel stay experience with regard to the quality of room... More 

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 2, 2014

The hotel is under a major renovation with a couple floors completely gutted for renovation. The room I was assigned was NOT renovated. An old, noisy air conditioner / heater Maid service that barely cleaned the room after my first stay then removed the shampoo from the room and did not replace it. Finally, no iron in the room but... More 

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

Thank you for taking the time to write about your recent stay. Our apology that we did not meet your expectations and that you did not receive one of the limited newly renovated guest rooms. The issues that you had during your stay have been addressed with the appropriate departments and again our sincere apology for what you experienced. Our... More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed October 21, 2014

We had booked a room at the hotel next door, which we would highly suggest that you do NOT go to... as it was an awful experience! We packed up our stuff and went over to the Holiday Inn the next morning. While the hotel does not look great due to their extensive renovations, which will be completed at the... More 

Was this review helpful? Yes
Joyce L, General Manager at Holiday Inn Cleveland -West, responded to this review

You were lucky to be one of our first guests in our new rooms. We are pleased with the new look of the guest rooms and are excited to see the remainder of the hotel completed. Thank you for your kind words regarding our friendly and accommodating team. We all pride ourselves on providing excellent service to our guests. Once... More 

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Additional Information about Holiday Inn Cleveland -West

Address: 1100 Crocker Road, Westlake, OH 44145
Phone Number:
Location: United States > Ohio > Westlake
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Cleveland -West 3*
Number of rooms: 266
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Also Known As:
Holiday Inn Cleveland -West Hotel Westlake
Westlake Holiday Inn
Holiday Inn Westlake
Holiday Inn Cleveland -West Westlake, Ohio

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