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DoubleTree by Hilton Cleveland – Westlake

2.5 of 5
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1100 Crocker Road, Westlake, OH 44145 (Formerly Holiday Inn Cleveland -West)
DoubleTree by Hilton Cleveland – Westlake
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Ranked #8 of 10 Hotels in Westlake
A recent review
4 of 5 stars reviewed 6 days ago
Jeffrey S Dayton, United States
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9 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dayton, United States
4 of 5 stars Reviewed 6 days ago NEW

We booked this hotel for a one day family visit after my stepmother told us about it, and because of the great location. Originally we booked another hotel because the reviews about construction and even the name change made us unsure. She saw an article about the completion of the renovation and the new name so we booked liking the... More 

Review collected in partnership with DoubleTree by Hilton

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1 of 5 stars Reviewed 1 week ago

We planned on staying here for two nights, because we planned a trip to Cedar point. We were looking forward to it since it was a new hotel. Walking into the hotel it was nice and we were greeted by the man working at the front desk who seemed pleasant. We proceeded with the check in process and got our... More 

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Flint, United States
1 review
5 of 5 stars Reviewed 1 week ago

I've stayed at almost all of the upper scale hotels in the area. This one takes the cake. No question, the staff here at Double Tree Westlake OH are true professionals. Felt accommodated everyday I stayed.

Review collected in partnership with DoubleTree by Hilton

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Dear Andrew C. Thank you for taking the time to write about your recent stay at the DoubleTree by Hilton Cleveland - Westlake. The team pride in providing excellent service to our guests. We are pleased that we accommodated you on a daily basis. \ We look forward to your return visit with us in the very near future. More 

McDonald, Ohio
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 1 week ago

The hotel is a mess. We had no light bulbs in our room, no remote for the TV, no cable for the TV to the wall, no batteries in the remote provided and best of all we had our camera stolen from our room! They will not negotiate because they provided "a safe in the room." One should have a... More 

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Detroit, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

Property had only been open for 13 days. Looked like it may have been another brand in a previous life. However, the rooms, fixtures and furnishings were new and very clean. AC was quiet and effecctive. Great location!

Review collected in partnership with DoubleTree by Hilton

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Keith, Thank you for taking the time to write about your recent stay with us. The entire team does it's best to provide excellent service to all of our guests who stay with us at the DoubleTree Westlake. We were a previous brand in our past life and we are all very excited to finally be a DoubleTree by Hilton.... More 

CA, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

It is a great renovation upgrade from Holiday Inn, very clean and quiet room that I have. Staffs are nice and friendly. There is a good walking trail around the hotel. Definitely will come back. Highly recommended.

Review collected in partnership with DoubleTree by Hilton

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Dear Kim l. Thanks for your comments regarding your recent stay with us at the DoubleTree Westlake. Your comments have been shared with the entire team. We are happy that you like the newly renovated hotel and that the team was nice and friendly as the team takes pride in our guest service. We look forward to serving you again... More 

Muncie
1 review
4 of 5 stars Reviewed 4 weeks ago

New beds , New sheets, everything in our room was brand new! Internet was sketchy at best... No connection 85% of the time. Nice place overall!! I would recommend this hotel to anyone. Large gathering area for the family to talk. No bar in the hotel. No game room. Pretty nice indoor pool just small. They did get everyone out... More 

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Thank you for writing about your recent stay at the newly opened DoubleTree by Hilton Westlake. I appreciate that you are recommending our hotel to all. The team works very hard at providing great guest service to all of your guests. Everything in the hotel was renovated from top to bottom. WE do realize that we are still having issues... More 

Level Contributor
66 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 4 weeks ago

After reading other reviews...and after booking under the non-refundable rate, we were forced to give this place a shot. We were pleasantly surprised. It has now converted to a Doubletree and the room we received was newly renovated. The carpets, wallpaper, furniture, bathroom fixtures, tub, etc are all brand new. My few complaints are that the pool was pretty chilly... More 

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Thank you for choosing to stay at the DoubleTree Westlake. We know that you have many choices when selecting a hotel and we are happy you selected staying with us. Having recently opened we are experiencing some growing pains so the feedback you provided assist us and your comments are shared with all team members. We are experiencing some challenges... More 

Cincinnati, Ohio, United States
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

This hotel is about 6 months from being ready to open. The rooms had lamps and no light bulbs, the TV had no Remote Control. Other guests with me couldn't lock their doors, one guest got to room and no bed. There was a terrible rainstorm on departure I asked the front desk to have someone move their Doubletree Van... More 

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