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DoubleTree by Hilton Cleveland Westlake

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1100 Crocker Road, Westlake, OH 44145 (Formerly Holiday Inn Cleveland -West)
1 room 1 adult
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DoubleTree by Hilton Cleveland Westlake
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80 Reviews from our TripAdvisor Community

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Wallingford, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

Exceptional hotel located perfectly off a major highway and very close to the West Lake Promenade. Everything you need is two minutes away. The staff is pleasant, the restaurant is comforting with good food and service, the facility is built around the exceptionally clean atrium that offers a large pool, Jacuzzi, and cabanas. The room was modern, clean and comfortable.... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John S
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear John, Thank you your wonderful review. I am happy to read that you enjoyed your stay and that most importantly you enjoyed our people. We all look forward to your return the next time your travels bring you to the Westlake area. Sincerely, Bob V, General Manager More 

Saint Peters
2 reviews
4 of 5 stars Reviewed 1 week ago

The place was nice and the staff was kind and full of smiles, Lots of pillows on the bed, and the bathroom was clean and neat. The room service was prompt and I did use the office printer and computer. Pool is located in a large open area like the old holly-dome design with hot tub and lounge area.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jimmy S
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Jimmy, Thank you very much for your kind words about your recent stay with us. I and our staff certainly appreciate it. We hope o welcome you back to the area soon! Sincerely, Bob V, General Manager More 

New Orleans, United States
1 review
5 of 5 stars Reviewed 1 week ago

This is a great hotel for quality rooms, service and cleanliness. New and modern, with great furniture set-up. Couldn't have asked for a cleaner room. Used room service one night, the food was up in 15 minutes.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Stephen F
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Stephen, Thank you very much for your complimentary review. We appreciate the positive feedback and look forward to having you return the next time your travels bring you back to the area. Sincerely, Bob V, General Manager More 

Dallas, Texas
Level Contributor
241 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 stars Reviewed 1 week ago

Starting off with the not-so-great: * TOO DARK in the room; not enough lighting! * A/C heating unit in the wall does NOT warm the room enough; set to 77, still chilly * slight bandage fix was to anchor the curtain above the unit so that it doesn't block the warm air from dispersing throughout the room; still, at the... More 

Helpful?
Thank oceanpalace
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear oceanpalace, Thanks for your review. Glad to hear that you enjoyed our breakfast. I will pass along your comments about the omelet to the cook who prepares them. My apologies for the AC/Heater. If you drop me a quick email letting me know what room you were in I will be sure to make sure it is working properly.... More 

Warwick
Level Contributor
237 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

When in town for business, we are required to stay at this hotel otherwise, this would not be my choice of hotels in the area. I arrived on Friday after a long day of travel. The front desk clerk was nice. He explained where to eat breakfast, how to get to the lifts, but did not explain how to access... More 

Helpful?
Thank USExpat1nUK
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear LoriLLS, Thank you for your review. I was happy to read that you enjoyed many aspects of your stay and interactions with our staff. I was also disappointed to read that you did not receive housekeeping on two days. Our team erred in not going back to your room after 10AM to see if the DND sign was still... More 

Florida
Level Contributor
85 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here forchristmas week. The hotel is well placed w easy access to the interstate and Crocker park shopping. Great room w king size bed , refrig, microwave and wifi. 2 negatives- dark door in bathroom so it was difficult to see my hair when I had to blow it dry; also if we didn't leave the rm by... More 

Helpful?
Thank theshirl
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear guest, Thank you for taking the time to write a review about your recent stay with us. I was delighted to read that you overall had a great time and that you will be returning. I apologize for the dark door but there is nothing I can do about it. Not sure what transpired with your room but typically... More 

Manchester
Level Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent hotel - nice rooms, quite, good service. Very welcoming of us and our dog. Only drawback is the higher than average "pet fee". We stayed here because this is one of the few area hotels that welcomes your dog - but you do pay the price for bringing your dog. Staff was great!

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank jacht42
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear jacht42, Thank you for your very kind review. I was very happy to read that you enjoyed your stay and were able to do so with your dog.Our pet fee is $50 and I apologize for any confusion you may have experienced. We welcome you and your dog back and we promise to have a warm Doubletree cookie for... More 

Cleveland, United States
2 reviews
4 of 5 stars Reviewed 3 weeks ago

This property was a Holiday Inn. It was in bad need of renovations. The renovations were done very well and the rooms and property has greatly been improved. The beds are extremely comfortable and our group really enjoyed the breakfast included in our room rate.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Deborah P
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Deborah, Thank you for your review. I was delighted to read that you enjoyed your stay and appreciate all of the renovations that were recently completed on this property. We hope you will return soon. Sincerely, Bob V, General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Although the staff was helpful and friendly, this hotel facility was poorly maintained. The pool had hairballs in it, and the room was what I would expect of an old Red-roof inn. The Hampton inn just across I-90 is a much better option if you're looking for a Hilton hotel.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank otoolebe
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear otoolebe, Thank you for your review. I was happy to read that you enjoyed our staff and found them to be helpful and friendly. I also appreciate your comment about the pool. We have changed our cleaning procedures and what you experienced should never happen again. We hope that you will give us another opportunity to serve you in... More 

Travelers are raving about these Westlake hotels

Baltimore,MD, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

It has nearby restaurants in an up and coming area. The hotel is always clean and the staff is friendly. Beds are exceptionally comfortable as you'd expect from and Hilton. Also, close to major highways.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael C
cruiseking15, General Manager at DoubleTree by Hilton Cleveland Westlake, responded to this review

Dear Michael, Thank you very much for taking the time to write a review about your recent stay with us. I was happy to read that you enjoyed your stay. We have a great location which is close to major highways and of course the world class Crocker Park shopping and entertainment area. We look forward to welcoming you back... More 

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