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DoubleTree by Hilton Cleveland – Westlake

2.5 of 5
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1100 Crocker Road, Westlake, OH 44145 (Formerly Holiday Inn Cleveland -West)
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1 room 1 guest
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DoubleTree by Hilton Cleveland – Westlake
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26 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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Columbus, United States
5 of 5 stars Reviewed yesterday NEW

The staff was wonderful, helpful and friendly. The room was plush and decently luxerious and modern. The cookies were awesome and so was the breakfast! All in all I would definitely love to come back to this location the next time we're in the area. Five stars for sure!

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 6 days ago NEW

This motel is conveniently situated to the various highways/thruways that connect to Toledo and Cleveland. There are shopping centers nearby. This Doubletree has helpful staff, plenty of space for meetings, and an excellent breakfast buffet which includes well chosen and beautifully displayed fresh fruits in addition to standard breakfast fare, cereals, pancakes, french toast, as well as omelets made to... More 

Review collected in partnership with DoubleTree by Hilton

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Linda, Thanks for taking the time out of your busy day to post comments regarding your recent stay at the DoubleTree by Hilton Cleveland Westlake. We are all so pleased that you enjoyed your stay with us. You are truly an ambassador for our hotel and we all look forward to your return stay with us. More 

Naugatuck, Connecticut
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

We stayed at this hotel as we were going on vacation in August 2015 and had a decent experience. I had no problem with the room itself, but there were a few things that prevent me from making this a truly good hotel. The first is, like a previous reviewer mentioned, it seems like they take forever to bring stuff... More 

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Naugatuck, Thank you for staying with us at the DoubleTree by Hilton Cleveland Westlake. I also appreciate you taking the time to post your comments regarding you stay on Trip Advisor. Please accept my sincere apology that we did not meet your expectations. There is no excuse why it took so long for towels that you requested to be brought... More 

1 review
5 of 5 stars Reviewed 1 week ago

After reading some of the previous reviews I was concerned that we were going to be disappointed. When we checked in the staff was great and very welcoming. The warm cookies were awesome! Shortly after we were in our room we had a courtesy call to see if we needed anything. At our request we were delivered some extra towels.... More 

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Jennifer H. thank your selecting the DoubleTree by Hilton Cleveland Westlake for your recent ravels. We know that there is numerous choices for hotel accommodations and we are very please that you selected our hotel. It pleases me that the team did a great job in taking care of your family and that you loved the cookies. The team works... More 

Pasadena, Maryland
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 1 week ago

The room was clean, bedding fresh, neat, and free of any stains or rips. Air was running when I checked in so room was nice and cool. Desk area was adequate for work and plenty of outlets throughout the room.

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ypsilanti
Level Contributor
265 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed 1 week ago

This rehab is not totally finished, but the property is up and running. The restaurant has a small but creative menu. Duck tacos are particularly good. Breakfast buffet also first rate. The wait staff in restaurant is welcoming and helpful. About one mile from stores and restaurants of Crocker park..but the hotel should have a shuttle!

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

YpsilantiFoodie, Thank you so much for staying with us at the DoubleTree by Hilton Cleveland Westlake. We know that there are numerous hotels that you could have selected from and we are happy that you choose to stay with us. We also thank you for taking the time to completed a review about your stay. We still are finishing up... More 

Philadelphia, Pennsylvania
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 1 week ago

This is an older hotel and is not operated by Hilton, which is worth knowing if you care about the Hilton quality- this is an ok hotel; kids loved the pool and it's a short drive from a nice outdoor mall. The doors are paper thin, so bring ear plugs!

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Keribee, Thank you for taking the time to write about your recent stay at the DoubleTree by Hilton Cleveland Westlake. We recently converted to a DoubleTree after a full renovation of the hotel and have a few more projects to complete. We are pleased to hear that your kids loved the pool and yes we are just a short drive... More 

Alexandria, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Nice public space, clean rooms but dark to much black, chair had broken leg and sink didn't drain. Staff friendly and helpful. Elevator was terrible, slow, sounded like a jet engine and looked like a freight elevator. Could be a very nice property, but not quite there.

Review collected in partnership with DoubleTree by Hilton

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

David, Thank you for taking the time to write about your recent stay with us at the DoubleTree by Hilton Cleveland - Westlake. Sorry to hear that you had some issues with the guest room we do apologize for any inconveniences that you and your family experienced. We recently converted to a DoubleTree and doing some fine tuning. I do... More 

Glenview, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stopped at this hotel on the road. The room was pretty good. The pool was nice but the hot tub was not working. The phone in our room was not working. My son slept on the pull out bed. When we pulled it out there was no pillow, to sheet or blanket. At 10 pm I called the front... More 

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Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Andy, Thank you for writing about your recent stay at the DoubleTree by Hilton Cleveland Westlake. My sincere apology to you and your family that it took so long for the staff to bring up the sheets, blankets and pillows for the sleeper sofa. There is no excuse for this and it has been addressed with the appropriate department managers... More 

Travelers are raving about these Westlake hotels

Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The recently remodeled old Holiday Inn had an attractive color scheme and design but many problems. Maybe when the remodeling is complete it will be better. Our room overlooked the indoor pool and was very dark. The toilet leaked and sink was slow to drain. The kids were disappointed that we were not given cookies at check in, like others... More 

Was this review helpful? Yes
Joyce L, General Manager at DoubleTree by Hilton Cleveland – Westlake, responded to this review

Linda, I appreciate you taking the time to write about your recent stay with us at the the DoubleTree by Hilton Cleveland Westlake. While we have converted to a DoubleTree on June 30th we are still finalizing some of the renovation projects so we do appreciate you staying with us. My apology that you had some issues with your bathroom... More 

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