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TownePlace Suites Cleveland Westlake

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25052 Sperry Drive, Westlake, OH 44145
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1 room 1 adult
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TownePlace Suites Cleveland Westlake
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32 Reviews from our TripAdvisor Community

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There are newer reviews for TownePlace Suites Cleveland Westlake
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Lakewood, Ohio
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 11, 2015

How does one come to stay for a month and a half ten miles from one's home? Well, anyone with a burst pipe can understand how this situation begins. Yes, we were literally at this hotel for over six weeks due to damage to our home. The stay was paid for entirely by insurance and we needed long-term housing for... More 

Helpful?
Thank Jon W
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear Jon W. Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I am sorry for the circumstances that brought you to stay with us. I would like to welcome you back to your "home" away from home again, under much more pleasant circumstances. Sincerely, Erica Todhunter More 

Somerville, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 4, 2015

We stayed one night only but were very happy with the experience. I chose it to get a reasonably priced suite with a separate bedroom - my boyfriend stays up much later than me watching TV and I needed sleep. I didn't realize the hotel is geared toward extended stays, I'm guessing mainly for medical reasons, which made it feel... More 

Helpful?
3 Thank jody02145
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear jody02145, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter General Manager More 

Somerville, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 13, 2015

The hotel is a little dated but very clean and they offer free breakfast and wifi. All rooms have a kitchen. Only an outdoor pool but guests can use the indoor pool at the courtyard, which is right next door. The gym is small, one 2 machine and some dumbells.

Helpful?
Thank dennis s
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you for taking the time to share your comments. We appreciate guest feedback and strive to ensure we are offering the best possible service and accommodations for all our guests. Thank you for sharing your experiences. You are correct, the pool at the TownePlace Suites is outdoor, however as you mentioned, guests of the TownePlace Suites Westlake may enjoy... More 

Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed January 6, 2015

If I was only reviewing the rooms... the review would be stellar. There were 5 of us in our party, hotel rooms can be 'very cramped' to say the least. But, this room was more like a condo! A full kitchen with new appliances, living room, and 2 separate bedrooms. The beds were sooooo comfortable!! Now for the down side,... More 

Helpful?
2 Thank kwilliamskw
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you so much for taking the time to write a review. I would like to capture additional information from you regarding your stay. Unfortunately we do not have separate guest room buildings. Perhaps you have the stayed at a different hotel in the area? We value any and all input from our guests. Please feel free to contact me,... More 

Nixa, Missouri
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 29, 2014

First things first, there were a few bumps in my road. I had asked in my reservation, plus called in to be placed near an exit. I was near the exit for the lobby, which meant that every time I had to take my dogs out, I either had to go through people checking in, or down a VERY long... More 

Helpful?
Thank Rebecca C
GM_Erica, Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you so much for taking the time to review your Christmas stay with us. I am deeply sorry to hear there were so many inconveniences during your stay. Our goal is to exceed every guests expectations. It seems we have fallen short of this and we absolutely appreciate all your feedback. I have passed along your concerns to the... More 

Brighton, United Kingdom
Level Contributor
93 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed October 1, 2014 via mobile

We found this hotel in the suburbs of Cleveland by chance. It was in a very leafy and peaceful area. Next to the park and ride to downtown. It was an easy 20 min drive to downtown for sightseeing. Being out of town it did not carry the big ticket prices of downtown hotels. It was clean, comfortable with very... More 

Helpful?
Thank anjosjest
GM_Erica, Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you so much for your recent feedback. We value all of our guests comments! I am so glad you had an enjoyable stay with us. We look forward to welcoming you back during your next visit to the Cleveland Westlake area! Warm Regards, Christine Kanis Sales Manager Courtyard & TownePlace Suites Westlake More 

Minneapolis
Level Contributor
100 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed September 17, 2014 via mobile

The property is just fine. The room was good size and had what you would expect from this class of hotel. Couple of small issues. First, the common areas feel really small and tight. From the lobby, to the hallways, workout room and breakfast area. Every place feels like a closet. The staff was friendly. The location was fine. Just... More 

Helpful?
Thank xy223yz
GM_Erica, Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you for your recent feedback for your visit to TownePlace Suites Westlake. We appreciate all comments and feedback as we strive to ensure all our guests have a wonderful experience. I am sorry we fell short of your expectations and hope you will consider staying with us in the future. Please feel free to contact Erica Todhunter, General Manager,... More 

Erie, Pennsylvania
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 31, 2014

I stayed last night at the TownePlace Suites in Westlake in a queen studio room. The room was very spacious and clean. Having a fridge was great, although we didn't use any of the other kitchen amenities. The front desk staff was very helpful - even offering to get bananas for my son when I commented that he couldn't eat... More 

Helpful?
Thank Julie D
GM_Erica, Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you so much for your recent feedback! I am so pleased that you were able to enjoy all of our amenities. We strive to exceed all of our guests expectations. I will pass along your high praises to our front desk staff! We look forward to welcoming you during your next visit to the Cleveland Westlake area! Thanks again,... More 

Vermont
Level Contributor
55 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed August 22, 2014

A little hard to see behind the other hotel, but found it! Bonus right off I90. We stayed here 1 night in a queen studio, just 2 of us. Queen bed, small kitchen, sofa and desk area. However, upon arrival, saw the carpet leading to the elevator (and in the elevator) was in need of cleaning and was a little... More 

Helpful?
Thank Vermont95
GM_Erica, Director of Sales at TownePlace Suites Cleveland Westlake, responded to this review

Dear Vermont95, Thank you very much for staying at TownePlace Suites by Marriott in Westlake. We appreciate you taking the time to share your feedback. So glad to hear you enjoyed your stay with us and that you found the TownePlace Suites to be neat, clean and the staff friendly and helpful! We do hope you will stay with us... More 

Davisburg, Michigan
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed August 14, 2014 via mobile

Hadn't stayed at a TownePlace before but the price was better than others so I figured I'd give it a try. Definitely lower budget and amenities vs other Marriott properties but it was everything we needed foe one night. Comfortable beds, spacious enough. Very basic breakfast but it was all we needed.

Helpful?
Thank ifishngolf
GM_Erica, Director of Sales at TownePlace Suites Cleveland Westlake, responded to this review

Hello ifishngolf, Thank you very much for taking the time to review TownePlace Suites Westlake! We appreciate all guest feedback but are especially glad to hear when one of our guests had a great experience. We do hope you will come back and stay with us again! Kind Regards, Ivy Arndt Director of Sales More 

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