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TownePlace Suites Cleveland Westlake

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25052 Sperry Drive, Westlake, OH 44145
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1 room 1 guest
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TownePlace Suites Cleveland Westlake
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28 Reviews from our TripAdvisor Community

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    5
    16
    6
    1
    0
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7
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4
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Marilla, New York
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel was clean and the night staff was very accommodating! The day staff was not! Needed additional shampoo etc and they never brought it upon request. Would have rated higher but the service was not good. The outside pool was nice but too crowded for our young kids. So we made our way next door to use the pool... More 

Was this review helpful? Yes 1
London
Level Contributor
218 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed 3 weeks ago

First time to stay in this chain, room was nice big with a kitchen, hotel had a pool. The layout has a number of swipe doors for security difficult for us with luggage. We booked this because of price/location, rooms sleep 4, you get complementary breakfast which is good but basic, bagels, toast, cereal and waffles/fruit. The breakfast area is... More 

Was this review helpful? Yes
GM_Erica, Manager at TownePlace Suites Cleveland Westlake, responded to this review

KevinLondon Thank you for the great review of our hotel! Sorry for the tight fit. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Bragan More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 24, 2015

I went to an evaluation at Cleveland Clinic. All the hotels close to the hospital were booked so other Marriott hotels were suggested. With the hospital price and a beautiful 2 bedroom suite with living room, kitchen and eating area if we need to come back, this is worth the extra few minutes drive.

Was this review helpful? Yes
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear Janice C., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We appreciate you staying with us while you visited the Cleveland Clinic. Your comments are appreciated and very kind. We look forward to seeing you again soon. Sincerely, Erica Todhunter General Manager More 

greenwood, in
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed June 8, 2015

While my husband being hospitalized in Cleveland for a lung transplant I stayed at Towneplace for over two months. And although it was not the most prestigious property I have stayed at, the customer service was great. Under the circumstances both the front desk and maintenance were always helpful and friendly. The only downside was the limited cable channels. (You... More 

Was this review helpful? Yes 1
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Hello kjhall, Thank you so very much for the kind and generous words about the TownePlace Suites Cleveland Westlake. Our entire team appreciates hearing from our guests. We are all very pleased to hear that your experience with our team friendly and helpful It is important to us that we all meet and exceed your expectations. We enjoyed having you... More 

1 review
4 of 5 stars Reviewed May 26, 2015

My extended family just spent 3 nights while visiting Oberlin for our daughters graduation. It was the only dependable name brand hotel that offered a 2 bedroom suite, necessary for our party of 5. We are Marriott reward members and always look first at their options. First the positive: reasonable nightly rate, clean, well maintained, comfortable beds, good climate control,... More 

Was this review helpful? Yes
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Mark W, Congratulations on your Daughter's Graduation at Oberlin College! Our entire staff appreciates you choosing our hotel during this time of celebration. Thank you for your great review of our hotel. We appreciate the feedback. It assists us in continuing to provide the service and product that guests enjoy, as well as update to areas that may be improved,... More 

Columbus, Ohio
Level Contributor
54 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 19, 2015

For a quick weekend stay, the location was easy to find and convenient to our family. Our room was clean, quiet, had free wifi, and met all of our needs. The only downside is when we went down to get breakfast, there were out of coffee and the only food left at breakfast bar was English muffins. We left and... More 

Was this review helpful? Yes
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Hello Melanie D, Thank you for taking the time to share your feedback. I apologize that our breakfast amenities were not refreshed in a timely manner. We are refilling the breakfast more often. We hope to welcome you back to our hotel very soon! Sincerely, Erica Todhunter More 

Lakewood, Ohio
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed May 11, 2015

How does one come to stay for a month and a half ten miles from one's home? Well, anyone with a burst pipe can understand how this situation begins. Yes, we were literally at this hotel for over six weeks due to damage to our home. The stay was paid for entirely by insurance and we needed long-term housing for... More 

Was this review helpful? Yes
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear Jon W. Thank you for the great review of our hotel! We are glad that you enjoyed your stay. I am sorry for the circumstances that brought you to stay with us. I would like to welcome you back to your "home" away from home again, under much more pleasant circumstances. Sincerely, Erica Todhunter More 

Somerville, Massachusetts
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 4, 2015

We stayed one night only but were very happy with the experience. I chose it to get a reasonably priced suite with a separate bedroom - my boyfriend stays up much later than me watching TV and I needed sleep. I didn't realize the hotel is geared toward extended stays, I'm guessing mainly for medical reasons, which made it feel... More 

Was this review helpful? Yes 3
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Dear jody02145, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter General Manager More 

Somerville, Massachusetts
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 13, 2015

The hotel is a little dated but very clean and they offer free breakfast and wifi. All rooms have a kitchen. Only an outdoor pool but guests can use the indoor pool at the courtyard, which is right next door. The gym is small, one 2 machine and some dumbells.

Was this review helpful? Yes
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you for taking the time to share your comments. We appreciate guest feedback and strive to ensure we are offering the best possible service and accommodations for all our guests. Thank you for sharing your experiences. You are correct, the pool at the TownePlace Suites is outdoor, however as you mentioned, guests of the TownePlace Suites Westlake may enjoy... More 

Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed January 6, 2015

If I was only reviewing the rooms... the review would be stellar. There were 5 of us in our party, hotel rooms can be 'very cramped' to say the least. But, this room was more like a condo! A full kitchen with new appliances, living room, and 2 separate bedrooms. The beds were sooooo comfortable!! Now for the down side,... More 

Was this review helpful? Yes 2
GM_Erica, General Manager at TownePlace Suites Cleveland Westlake, responded to this review

Thank you so much for taking the time to write a review. I would like to capture additional information from you regarding your stay. Unfortunately we do not have separate guest room buildings. Perhaps you have the stayed at a different hotel in the area? We value any and all input from our guests. Please feel free to contact me,... More 

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