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Residence Inn by Marriott Cleveland Westlake

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30100 Clemens Rd, Westlake, OH 44145
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1 room 1 guest
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Residence Inn by Marriott Cleveland Westlake
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138 Reviews from our TripAdvisor Community

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Traveler rating
    52
    47
    25
    5
    9
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68
17
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29
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (138)
  • Mar-May only
    (24)
  • Jun-Aug only
    (64)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (25)
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Pittsburgh, Pennsylvania
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We enjoyed the spacious Bi-Level Suite for two nights on our quick last minute getaway from Pittsburgh. Very neat and fun Condo Style living quarters with pool, hot tub, and sport court. Very close to LOTS of fun and activities including Huntington Beach and Crocker Park. As always the Staff was gracious and accommodating. Our second night was a surprise... More 

Was this review helpful? Yes
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night while driving through Ohio. This property consists of separate buildings, which have external staircases with no elevator. This made it a little awkward hauling a bunch of luggage up when I checked in really late at night. Also, the kitchen seemed a little dated and the bathroom was small, but overall, it's more like staying in... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

I appreciate you taking the time to provide feedback on your stay with us! I am glad to see that you were able to enjoy our spacious suites during your stay. You are correct- we are not set up like a typical hotel, but rather have several buildings with a handful of rooms in each. We do indeed charge a... More 

Midwest
Level Contributor
33 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here overnight recently with family while passing through on I-90. Check-in at the front desk was smooth and efficient, and front desk personnel was friendly and helpful with advice for local restaurants/grocery stores. However, I was struck by how out of date this entire complex appears on the exterior when checking into the room in the building where it... More 

Was this review helpful? Yes 1
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

I appreciate you taking the time to provide us with feedback regarding your recent stay with us. We strive to provide all guests with a comfortable home away from home experience and I apologize that this wasn't the case for you. I will be sure to share your feedback with the appropriate parties so that we can continue to exceed... More 

Little Rock, Arkansas
Level Contributor
10 reviews
4 of 5 stars Reviewed 3 weeks ago

Booked this room through company travel site not really knowing what it was. Expected your normal hotel. Was pleasantly surprised to find such a spacious room. Mon-Wed had "socials" in the dining area which was nice. Very friendly staff. Left notes in the room to make sure every thing was good. Property is a little worn but other than that,... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

We appreciate your feedback regarding your recent stay with us at Residence Inn Cleveland Westlake! We're thrilled to hear that you were pleasantly surprised by the hotel and our amenities. Please come back and see us again when your travels bring you back to the Cleveland area! Thank you, Kristen Weaver General Manager More 

Cincinnati, Ohio
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently stayed at this hotel with my family of 5. I chose it because it was the only hotel I could find in the area with multiple bedroom, double bath suites. With 3 young children we need a lot of space and we definitely found it at this hotel. We had the penthouse suite with a second floor loft.... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you for providing us with this valuable feedback! I am happy to see that you enjoyed your stay with us and found our location and Suites to be convenient. I will share your feedback with our Housekeeping department so that we can work towards providing an improved experience for you and all of our guests moving forward. We look... More 

Pittsburgh, Pennsylvania
Level Contributor
61 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel was an older style Residence Inn, but the room and grounds were very clean. I did not get to enjoy the pool but the rest of the outdoor common area was beautiful. The front desk agent was very friendly and welcoming! She was able to assign me a Pure room. I would recommend asking for a second floor... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

I am happy to see that you were able to enjoy your stay with us at Residence Inn Cleveland Westlake! Our PURE rooms are a great value for our guests needing an allergen friendly room. I will be sure to share your comments on the excellent condition of your suite and the grounds with our entire Team. Thank you and... More 

Cleveland, Ohio
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 29, 2015

When you arrive and walk to the room everything is worn from the carpet to the stair treads. However, when I got to my room which was feather free and had a HEPA air purifier I was very pleased. The property was also very quiet.

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you for taking a moment to provide us with your valuable feedback. I'm sorry to hear that the hotel's appearance did not meet your expectations. We are constantly looking for ways to improve, and I will be sure to share your feedback with the pertinent departments. I am happy to see that you enjoyed one of our PURE allergen... More 

Massillon, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 28, 2015

We really enjoyed our stay. A big group of us came in late and The Front Desk Clerk Fallon was very accommodating. She made sure we had everything we needed which made out night very pleasurable. She is the true definition of Customer service. Rooms were clean, Breakfast was great. Really enjoyed our stay. Highly Recommended. Thank you.

Was this review helpful? Yes 1
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you very much for choosing Residence Inn Cleveland Westlake for your trip! We are glad that you enjoyed your stay and were able to take advantage of your spacious suite and breakfast. I will be sure to pass along your feedback to Fallon and our entire team. Please come back to see us again in the near future! Sincerely,... More 

Melbourne, Australia
Level Contributor
74 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed July 22, 2015

Stayed for one night while on the road, and picked it only because I am a Marriott member. It's an old Residence Inn, and literally falling down in places. It was ok for the one night but I wouldn't stay there for any extended time - which is sort the point of the Residence Inn. For the same price i'd... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you very much for providing us with feedback regarding your recent stay. I am sorry to hear that your stay didn't meet your expectations. I will share your feedback with the appropriate departments so that we can continue to improve for you and all of our guests moving forward. Thank you, Kristen Weaver General Manager More 

New York City, New York
Level Contributor
230 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
5 of 5 stars Reviewed July 22, 2015

My trip from New York to Chicago started out horrible. I was supposed to fly out on United (big mistake I know) and arrive Chicago by 630pm. Thanks to United being the worst airline in the country my flight was cancelled just as we were boarding the plane and I had to wait an 1 1/2 for my bags because... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

I appreciate you taking the time to provide us with your comments! Here at Residence Inn Cleveland Westlake, we do our very best to take care of all of our guests. I am thrilled to hear that Fallon went above and beyond to ensure that you were well rested after your difficult day of travel. We look forward to seeing... More 

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