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Residence Inn by Marriott Cleveland Westlake

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30100 Clemens Rd, Westlake, OH 44145
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Residence Inn by Marriott Cleveland Westlake
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Residence Inn by Marriott Cleveland Westlake
Residence Inn by Marriott Cleveland Westlake
Residence Inn by Marriott Cleveland Westlake
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117 reviews from our community

Traveler rating
    47
    38
    20
    4
    8
See reviews for
55
16
9
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
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Jacksonville, Florida, United States
Contributor
18 reviews 18 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 8, 2015

Selected this hotel for proximity to Avon Lake and availability of the 2 bedroom, 2 bathroom penthouse suite arrangement. The location at the I90 exit made it easy to get to. Very friendly staff and nice room arrangement. Main lobby was also very comfortable for the hot breakfast and relaxing as the winter weather kept us indoors. The fitness room... More 

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Tampa, Florida
Top Contributor
52 reviews 52 reviews
48 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 26, 2015

Management and staff are very nice, but all the smiles, breakfast and good intentions can cure the structural defects of this property. We stayed in one of the 2 bedroom loft rooms and in a nutshell you can only feasibly live in either the bedrooms or the living/kitchen area as the room has ZERO ability to regulate temperature throughout the... More 

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Lisa S, Front Office Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Dear FloridaJayBird- Thank you for your feedback during your recent stay with us. We are brainstorming solutions to improve the difference in temperature in our Penthouse Suite. Our Residence Inn is one of the original Residence Inns that opened many years ago. A fact that our staff embraces knowing that we are a part of history and loves to provide... More 

Bloomsburg, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 19, 2015

We had our family stay at this hotel for a funeral on February 15 & 16, 2015. A snow storm had occurred on Feb 15. It stopped in the evening but no attempt was made to clear sidewalks or steps in the two days we were there. We stayed on the second floor and had to walk up two sets... More 

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Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Hello, I'm very sorry to hear of your loss and genuinely apologize that our service was not up to standards. The issues you experience during your stay are not acceptable nor how we operate here at the Residence Inn Westlake. Please know we take these matters of concern extremely serious. Each department and associates involved have been addressed and a... More 

Dublin, Ohio
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2015

We were visiting family a couple of days after Christmas and needed a roomy hotel room for our family of five. We selected the Residence Inn based on location, room size and room rate. When we checked in, the hotel clerk greeted us very warmly. The lobby looked very inviting with a large Christmas tree and other Christmas decorations. The... More 

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Seoul, Seoul, South Korea
1 review
5 of 5 stars Reviewed December 31, 2014

I had the most wonderful experience at this hotel! I was in a major bind, I had very specific requirements for a room in a 20 minute window of notice... and everything was met well beyond expectations. Every other hotel in the area did not want to accommodate me in such short notice and this was an emergency. The best... More 

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Boston, Massachusetts
1 review
2 of 5 stars Reviewed December 28, 2014

I'm a very loyalty Marriott member, and we've stayed here before and it's always seemed run down but it seems it was worse this time. We were "upgraded" to a Pure room, which meant that they don't allow pets and there was a big air purifier in the room. I guess if you suffer from severe allergies it's great for... More 

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Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Hello, I want to first thank you for your loyalty to Marriott and for taking the time to submit your feedback regarding your overall experience at our property. We truly value your repeat business and appreciate you. I genuinely apologize that your suite was not up to standard hence hair on the sofa sleeper linen, the hair dryer blowing cold... More 

Avon Lake, Ohio
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 24, 2014

I can highly recommend this hotel. It is so convenient in many ways. I really enjoy having a complete kitchen, very nice if you want to entertain people(which we have always done). Very convenient for families too. Be aware that if you use the penthouse there are two flights of steps to your room and of course, another to the... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed September 25, 2014

Traveled to Cleveland with my husband and friends and stayed here for only one night. We checked in and wanted to go into the city for the day/evening. While the hotel is a bit outside the city, it's easy to get to the city via the train. The staff were SUPER friendly and helpful. Took us to the airport so... More 

Was this review helpful? Yes 2
Hilliard, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

Nice rooms, comfortable bed. My family stayed here a few times for my husband's work. We wanted an extended stay place so it would feel more like an apartment. They have advertised that they have rooms that has separate bedrooms for privacy, but these were never available. I think they have very few of those rooms. You probably have to... More 

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Pittsburgh, Pennsylvania
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2014

We had a large group so we got the penthouse with 2 bedrooms including one of them on a second floor. The kids really like that...it was more like a house. Somehow, we had the pool and hot tub to ourselves the one evening so that was very enjoyable. Lastly we just love the lady at breakfast (hot and free!).... More 

Was this review helpful? Yes 1
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