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Residence Inn by Marriott Cleveland Westlake

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30100 Clemens Rd, Westlake, OH 44145
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Residence Inn by Marriott Cleveland Westlake
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Residence Inn by Marriott Cleveland Westlake
Residence Inn by Marriott Cleveland Westlake
Residence Inn by Marriott Cleveland Westlake
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121 reviews from our community

Traveler rating
    47
    39
    22
    4
    9
See reviews for
57
16
9
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Boston, Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Have some family living west of Cleveland that we went to visit for Memorial Day weekend. There are 6 of us and our choice is either 2 rooms someplace or a Residence Inn when we travel. This residence was everything we expected. As with most Residence Inn's it is dated but it was clean and everything functioned. The breakfast was... More 

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Lisa S, Front Office Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Dear TechSalesVP, We appreciate you taking the time to write about your experience during your stay this past weekend. It sounded like our suites were the perfect fit for you and your family. Also, thank you for your kind words regarding our friendly staff and the cleanliness of our suites. Our staff works hard to exceed our guests' expectations. We... More 

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Pretty much your typical Residence Inn, however probably more in need of basic maintenance (chipped paint in rooms, poorly patched concrete walkways). The good : -good location ( just across the highway from a large shopping area, fairly close to a lot of restaurants, right off the highway) - awesome staff ! Front desk staff and the folks in the... More 

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Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you very much for your feedback, Robert! I appreciate you taking the time to provide your insights so that we can do our best to provide you and all of our future guests with an exceptional experience. Now that winter has finally left the area, our Engineering Department is out in full force to tackle all of the necessary... More 

Cambridge, Massachusetts
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I used to stay here frequencty because I have family in the area and often travel with my dog. It used to give me an ok (but overpriced) small suite that was dog-friendly. NO MORE. The staff is atrocious. Rude, unhelpful - Rache at the front desk is particularly appalling. We had family in town for an event and I... More 

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Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thanks so much for your feedback regarding your stay with us. We are sorry to hear that your stay was not what you have come to expect. We pride ourselves on taking excellent care of all of our guests and I am sorry to hear that this was not the case for you. Thank you for bringing up the issues... More 

PA
Top Contributor
51 reviews 51 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed April 19, 2015

I stayed here last week on business. Yes the place is a bit dated, but, it was spacious & comfortable. There was a separate living area to sit & watch TV. The room was also equipped with a small kitchen & decent sized table. My favorite part of my stay here was the breakfast. I don't usually enjoy the breakfasts... More 

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Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you for taking a moment to share your experience. We sincerely thank you for choosing Residence Inn Cleveland Westlake for your travelers and are happy to hear how much you enjoyed our complimentary breakfast buffet. We look forward to seeing you again on your next trip to the area! Thank you, Kristen Weaver General Manager More 

Jacksonville, Florida, United States
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 8, 2015

Selected this hotel for proximity to Avon Lake and availability of the 2 bedroom, 2 bathroom penthouse suite arrangement. The location at the I90 exit made it easy to get to. Very friendly staff and nice room arrangement. Main lobby was also very comfortable for the hot breakfast and relaxing as the winter weather kept us indoors. The fitness room... More 

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Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

I appreciate your feedback regarding your stay with us and am thrilled to hear that one of our spacious Penthouse Suites met all of your travel needs. Please come back to experience everything that Residence Inn and Westlake has to offer now that spring is here! We hope to see you again in the near future. Thank you, Kristen Weaver... More 

Tampa, Florida
Top Contributor
55 reviews 55 reviews
49 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed February 26, 2015

Management and staff are very nice, but all the smiles, breakfast and good intentions can cure the structural defects of this property. We stayed in one of the 2 bedroom loft rooms and in a nutshell you can only feasibly live in either the bedrooms or the living/kitchen area as the room has ZERO ability to regulate temperature throughout the... More 

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Lisa S, Front Office Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Dear FloridaJayBird- Thank you for your feedback during your recent stay with us. We are brainstorming solutions to improve the difference in temperature in our Penthouse Suite. Our Residence Inn is one of the original Residence Inns that opened many years ago. A fact that our staff embraces knowing that we are a part of history and loves to provide... More 

Bloomsburg, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 19, 2015

We had our family stay at this hotel for a funeral on February 15 & 16, 2015. A snow storm had occurred on Feb 15. It stopped in the evening but no attempt was made to clear sidewalks or steps in the two days we were there. We stayed on the second floor and had to walk up two sets... More 

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Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Hello, I'm very sorry to hear of your loss and genuinely apologize that our service was not up to standards. The issues you experience during your stay are not acceptable nor how we operate here at the Residence Inn Westlake. Please know we take these matters of concern extremely serious. Each department and associates involved have been addressed and a... More 

Dublin, Ohio
Senior Contributor
29 reviews 29 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 6, 2015

We were visiting family a couple of days after Christmas and needed a roomy hotel room for our family of five. We selected the Residence Inn based on location, room size and room rate. When we checked in, the hotel clerk greeted us very warmly. The lobby looked very inviting with a large Christmas tree and other Christmas decorations. The... More 

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Seoul, Seoul, South Korea
1 review
5 of 5 stars Reviewed December 31, 2014

I had the most wonderful experience at this hotel! I was in a major bind, I had very specific requirements for a room in a 20 minute window of notice... and everything was met well beyond expectations. Every other hotel in the area did not want to accommodate me in such short notice and this was an emergency. The best... More 

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Boston, Massachusetts
1 review
2 of 5 stars Reviewed December 28, 2014

I'm a very loyalty Marriott member, and we've stayed here before and it's always seemed run down but it seems it was worse this time. We were "upgraded" to a Pure room, which meant that they don't allow pets and there was a big air purifier in the room. I guess if you suffer from severe allergies it's great for... More 

Was this review helpful? Yes
Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Hello, I want to first thank you for your loyalty to Marriott and for taking the time to submit your feedback regarding your overall experience at our property. We truly value your repeat business and appreciate you. I genuinely apologize that your suite was not up to standard hence hair on the sofa sleeper linen, the hair dryer blowing cold... More 

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