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Residence Inn by Marriott Cleveland Westlake

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30100 Clemens Rd, Westlake, OH 44145
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Residence Inn by Marriott Cleveland Westlake
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Residence Inn by Marriott Cleveland Westlake
Residence Inn by Marriott Cleveland Westlake
Residence Inn by Marriott Cleveland Westlake
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132 Reviews from our TripAdvisor Community

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Traveler rating
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    43
    24
    4
    9
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65
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (132)
  • Mar-May only
    (24)
  • Jun-Aug only
    (58)
  • Sep-Nov only
    (25)
  • Dec-Feb only
    (25)
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Cleveland, Ohio
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

When you arrive and walk to the room everything is worn from the carpet to the stair treads. However, when I got to my room which was feather free and had a HEPA air purifier I was very pleased. The property was also very quiet.

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you for taking a moment to provide us with your valuable feedback. I'm sorry to hear that the hotel's appearance did not meet your expectations. We are constantly looking for ways to improve, and I will be sure to share your feedback with the pertinent departments. I am happy to see that you enjoyed one of our PURE allergen... More 

Massillon, Ohio
1 review
5 of 5 stars Reviewed 4 days ago NEW

We really enjoyed our stay. A big group of us came in late and The Front Desk Clerk Fallon was very accommodating. She made sure we had everything we needed which made out night very pleasurable. She is the true definition of Customer service. Rooms were clean, Breakfast was great. Really enjoyed our stay. Highly Recommended. Thank you.

Was this review helpful? Yes 1
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you very much for choosing Residence Inn Cleveland Westlake for your trip! We are glad that you enjoyed your stay and were able to take advantage of your spacious suite and breakfast. I will be sure to pass along your feedback to Fallon and our entire team. Please come back to see us again in the near future! Sincerely,... More 

Melbourne, Australia
Level Contributor
72 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for one night while on the road, and picked it only because I am a Marriott member. It's an old Residence Inn, and literally falling down in places. It was ok for the one night but I wouldn't stay there for any extended time - which is sort the point of the Residence Inn. For the same price i'd... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you very much for providing us with feedback regarding your recent stay. I am sorry to hear that your stay didn't meet your expectations. I will share your feedback with the appropriate departments so that we can continue to improve for you and all of our guests moving forward. Thank you, Kristen Weaver General Manager More 

New York City, New York
Level Contributor
210 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed 1 week ago

My trip from New York to Chicago started out horrible. I was supposed to fly out on United (big mistake I know) and arrive Chicago by 630pm. Thanks to United being the worst airline in the country my flight was cancelled just as we were boarding the plane and I had to wait an 1 1/2 for my bags because... More 

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Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

I appreciate you taking the time to provide us with your comments! Here at Residence Inn Cleveland Westlake, we do our very best to take care of all of our guests. I am thrilled to hear that Fallon went above and beyond to ensure that you were well rested after your difficult day of travel. We look forward to seeing... More 

Las Vegas, Nevada
Level Contributor
133 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed there for four night with our children and grandchildren. Had two suites. The place met or exceeded every expectation. Very friendly staff. Spacious rooms... extremely well appointed. Kitchenette well furnished including a very spacious table AND a daily bag of popcorn. Chamber service was excellent. Water pressure very strong. Breakfast spread, included, was outstanding. No paper supplies, all China... More 

Was this review helpful? Yes
Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you so kindly for taking the time to share your experience with us at the Residence Inn Westlake! We are so pleased we were able to exceed many of your expectations. If ever in the area again, please do visit us again. Sincerely, Catrenta - Director of Sales More 

Las Vegas, Nevada
Level Contributor
163 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We chose to stay here for a short family vacation. We wanted a hotel with a pool and within easy drive of nice attractions. This fit the bill. Rooms are all studios and quite large Very clean rooms and garden areas There is a kitchen with full size appliances Daily service in the rooms is impeccable The location is quiet... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you very much for the feedback regarding your stay with us at Residence Inn Cleveland Westlake! I am thrilled to hear that you were able to enjoy so many of our amenities from the complimentary hot buffet breakfast to our outdoor pool. We look forward to seeing you on your next trip to the area! Sincerely, Kristen Weaver General... More 

Madison, IN
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I stayed for three nights and found the Residence Inn clean and comfortable but a tad worn with a tiny bathroom. Check- in was efficient and friendly, and the layout in locating the room relatively easy. Chipmunks run around everywhere outside which I liked -- my wife not so much. Their complementary hot breakfast was very good... More 

Was this review helpful? Yes
Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you so much for the positive feedback! We appreciate you staying with us and look forward to being of service again in the near future. Sincerely, Catrenta - Director of Sales More 

Memphis, Tennessee
Level Contributor
66 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We spent one night here on a quick emergency trip to Cleveland. The room was spacious, quiet, the a/c worked well and was quiet. We had a very nice LG flat-screen TV. There was a very large, well stocked kitchen area that we did not take advantage of. Checkin and out was seamless. WiFi was fairly strong and easy to... More 

Was this review helpful? Yes
Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you so much for choosing to stay with us! We value your business and truly appreciate you sharing your experience. If you are in the area in the near future, please do visit us again. Sincerely, Catrenta - Director of Sales More 

Stuart, FL
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed 4 nights with 7 people in 2 adjacent upstairs units, rooms 220 and 222 at the front SE corner. Three kids under 6y. Made for a very nice homebase. The interior staircase and upstairs loft made the adults a tiny bit worried, but kids loved it. Our rooms & kitchens were clean and nicely appointed, but beginning to show... More 

Was this review helpful? Yes
Kristen W, General Manager at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you for the feedback regarding your recent stay with us at Residence Inn Cleveland Westlake! I am thrilled to hear that you enjoyed your stay and that your two spacious suites were the perfect fit for your family. Please come back to see us again the next time you're in the Cleveland area! Sincerely, Kristen Weaver General Manager More 

Grand Island, NY
Level Contributor
107 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed June 8, 2015

Travelling with a couple teens and a large dog makes finding the right accommodations imperative. This hotel fit the bill perfectly for a short stay near Cleveland/Sandusky where we had some activities to tend to. This is one of the original style Residence Inns in which the property is arranged in stand-alone 4 unit complexes with outside entrances (as opposed... More 

Was this review helpful? Yes 1
Catrenta, Director of Sales at Residence Inn by Marriott Cleveland Westlake, responded to this review

Thank you so kindly for taking the time to share your experience regarding your stay. We are extremely pleased to hear we met all your needs and your stay was a delight. If you are in the Westlake area in the near future, we look forward to the opportunity to service you again! Sincerely, Catrenta Davis Director of Sales More 

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