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Courtyard Cleveland Westlake

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25050 Sperry Drive, I-90 & Columbia, Westlake, OH 44145
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Courtyard Cleveland Westlake
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Courtyard Cleveland Westlake
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94 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • French first
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  • Any
English first
  • All months
    (94)
  • Mar-May only
    (17)
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    (31)
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    (31)
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    (15)
All months
Level Contributor
3 reviews
5 of 5 stars Reviewed 4 weeks ago

This Courtyard was what I consider to be their "standard". The property was in excellent condition - very clean! The Staff members were very diligent in responding to guest needs. The breakfast in the Bistro was very good; the oatmeal with the nuts and fruits and other toppings was extremely good. I had their egg white frittata - WOW! Ingredients... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear patriciabr2015, Thank you so very much for the beautiful review of our hotel. We are so pleased to know that we met your expectations and exceeded them. This is always important to our staff, especially when we have the opportunity to serve Marriott Rewards Elite Members such as your self. Our Bistro staff is has enjoyed receiving your review.... More 

Hamtramck, Michigan, United States
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a conference. The conference center was 5 min away. it had the basic item as expected. There isn't much walking distance from it. There is a restaurant/bar across the street otherwise this is solid typical courtyard.

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Keya707 Thank you for taking the time to share your feedback. We are very pleased to have you stay with us during your business trip. Our hotel is very close to the conference center which makes the hotel an excellent choice when traveling for business conferences. The Courtyard offers a great option for breakfast, happy hour, and dinner in... More 

San Francisco Bay Area
Level Contributor
124 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
4 of 5 stars Reviewed May 8, 2015

We stayed here last year and I recalled that we liked it so I booked it again. The hotel is about 20 minutes from downtown Cleveland, but it's conveniently located just off the highway. The staff is nice, though they didn't have our key packets ready on arrival. I don't understand why hotels don't spend the time to prep keys... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear RoadWrangler Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Glad you enjoyed the inventive usb plugs at the bedside tables. Please note, we are in the process to increase the hotel's bandwidth to our guests. I wish it had been completed while... More 

Pennsylvania
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 2, 2015

The room was priced economically with free parking and WiFi. It is located within walking distance of Carrabba's Italian Grill, which is a pretty good Italian chain restaurant (ask the helpful front desk for the free appetizer card). My room had two queens and it was clean and adequate, however, the sink / bath area is very compact with a... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear SkierPA, Thank you for taking the time to share your experience. I truly appreciate hearing from our guests and the enjoy the feedback for great ideas. I would like to welcome you back to our hotel again and often. All the best, Erica Todhunter More 

Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 29, 2015

I'm disappointed because as I was walking into this property, I mentioned to my colleague that I really like Courtyards. The facility itself is in good shape and updated. It's conveniently located next to restaurants which are in walking distance. As a business traveler and a gold member, I frequent Marriott properties as I really like the brand. I learned... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear roots21, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

East Lansing, Michigan
2 reviews
5 of 5 stars Reviewed April 14, 2015

My family and I have stayed at this hotel many times. The facility is clean and modern. The rooms are large in size. The staff is professional and the amenities are great for a long family weekend or business travel. When in town, we only stay here.

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear eloominate, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter More 

Bay Village, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

I live 2 minutes from this Hotel. My furnace went out (during a super cold Cleveland winter day)and the new one wasn't able to be installed until the next day so my family needed a warm place to stay for the night. This hotel was great. Rate was good, staff was friendly, rooms were clean and modern, and it was... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear mcclaijd, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter General Manager More 

Glenview, Illinois
1 review
2 of 5 stars Reviewed February 9, 2015

I had good experience with staff and my stay overall except one big inconvenience. When I was booking the hotel on phone, I specifically asked them do you provide shuttle service to airport because I am landing at 9:30 PM at night and they said usually shuttle does not run that late but we can arrange something. On the day... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear alalani123, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Michigan
Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed January 27, 2015

The service at this property leaves a lot to be desired. As a long time platinum elite member, one of my check in choice "gifts" was a Starbuck's coffee. No need to worry, when ordered at the Bistro, it would not show on my bill. WRONG! Never made it off the bill. Speaking of the Bistro, there was only one... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Pittsburgh, Pennsylvania
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed January 7, 2015

I stayed at this hotel about two years ago for business, and now just this past week for a family getaway. The hotel is newly remodeled and has a fresh image. Conveniently located just off of I-90, I enjoyed staying here due to the location in relation to so many great places to visit. We were just minutes from Crocker... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear ATraveller063 Thank you so much for visiting with us again! Glad to have you back. Thank you for bringing your family with you. We are pleased to hear that you noticed that we recently renovated. Please come back and visit us often! Sincerely, Erica More 

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