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Courtyard Cleveland Westlake

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25050 Sperry Drive, I-90 & Columbia, Westlake, OH 44145
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Courtyard Cleveland Westlake
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Courtyard Cleveland Westlake
Courtyard Cleveland Westlake
Courtyard Cleveland Westlake
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92 reviews from our community

Traveler rating
    29
    33
    20
    6
    4
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25
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27
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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San Francisco Bay Area
Top Contributor
123 reviews 123 reviews
123 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here last year and I recalled that we liked it so I booked it again. The hotel is about 20 minutes from downtown Cleveland, but it's conveniently located just off the highway. The staff is nice, though they didn't have our key packets ready on arrival. I don't understand why hotels don't spend the time to prep keys... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear RoadWrangler Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Glad you enjoyed the inventive usb plugs at the bedside tables. Please note, we are in the process to increase the hotel's bandwidth to our guests. I wish it had been completed while... More 

Pennsylvania
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The room was priced economically with free parking and WiFi. It is located within walking distance of Carrabba's Italian Grill, which is a pretty good Italian chain restaurant (ask the helpful front desk for the free appetizer card). My room had two queens and it was clean and adequate, however, the sink / bath area is very compact with a... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear SkierPA, Thank you for taking the time to share your experience. I truly appreciate hearing from our guests and the enjoy the feedback for great ideas. I would like to welcome you back to our hotel again and often. All the best, Erica Todhunter More 

Senior Contributor
21 reviews 21 reviews
21 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I'm disappointed because as I was walking into this property, I mentioned to my colleague that I really like Courtyards. The facility itself is in good shape and updated. It's conveniently located next to restaurants which are in walking distance. As a business traveler and a gold member, I frequent Marriott properties as I really like the brand. I learned... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear roots21, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

East Lansing, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed April 14, 2015

My family and I have stayed at this hotel many times. The facility is clean and modern. The rooms are large in size. The staff is professional and the amenities are great for a long family weekend or business travel. When in town, we only stay here.

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear eloominate, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter More 

Bay Village, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

I live 2 minutes from this Hotel. My furnace went out (during a super cold Cleveland winter day)and the new one wasn't able to be installed until the next day so my family needed a warm place to stay for the night. This hotel was great. Rate was good, staff was friendly, rooms were clean and modern, and it was... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear mcclaijd, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter General Manager More 

Glenview, Illinois
1 review
2 of 5 stars Reviewed February 9, 2015

I had good experience with staff and my stay overall except one big inconvenience. When I was booking the hotel on phone, I specifically asked them do you provide shuttle service to airport because I am landing at 9:30 PM at night and they said usually shuttle does not run that late but we can arrange something. On the day... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear alalani123, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Michigan
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed January 27, 2015

The service at this property leaves a lot to be desired. As a long time platinum elite member, one of my check in choice "gifts" was a Starbuck's coffee. No need to worry, when ordered at the Bistro, it would not show on my bill. WRONG! Never made it off the bill. Speaking of the Bistro, there was only one... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Pittsburgh, Pennsylvania
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed January 7, 2015

I stayed at this hotel about two years ago for business, and now just this past week for a family getaway. The hotel is newly remodeled and has a fresh image. Conveniently located just off of I-90, I enjoyed staying here due to the location in relation to so many great places to visit. We were just minutes from Crocker... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear ATraveller063 Thank you so much for visiting with us again! Glad to have you back. Thank you for bringing your family with you. We are pleased to hear that you noticed that we recently renovated. Please come back and visit us often! Sincerely, Erica More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 30, 2014

We have gone to the Courtyard Marriott Westlake every Christmas break for around ten years, and it keeps getting better and better. They have renovated the entire hotel, as I believe they did all Courtyard Marriotts. The rooms are much better than they used to be. The decor is very modern and the rooms are much more comfortable. The front... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Thank you so much for your business over the years! As well as taking the time to share your feedback.We are thrilled with our recent renovations as well. I will pass along the praises to our Courtyard team. We look forward to welcoming you next visit! Thanks again Warm Regards, Christine Kanis Sales Manager More 

McComb, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2014

If traveling with kids plan on eating elsewhere as the on site BISTRO restreraunt is overpriced and food quality is average at best. Our stay included breakfast as booked through online advertising. At the hotel it was extremely confusing as no one at the desk or the BISTRO could explain the plan. Bad training by the supervisors to not educate... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Thank you for taking the time to provide us with feedback in regards to your recent stay with us. I am sorry to hear that we have fallen short in providing you and your kids the best stay possible. Our goal is to exceed all our guests expectations. We appreciate all comments and feedback as we strive to ensure all... More 

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