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Courtyard Cleveland Westlake

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25050 Sperry Drive, I-90 & Columbia, Westlake, OH 44145
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Courtyard Cleveland Westlake
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Courtyard Cleveland Westlake
Courtyard Cleveland Westlake
Courtyard Cleveland Westlake
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89 reviews from our community

Traveler rating
    29
    32
    19
    5
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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East Lansing, Michigan
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

My family and I have stayed at this hotel many times. The facility is clean and modern. The rooms are large in size. The staff is professional and the amenities are great for a long family weekend or business travel. When in town, we only stay here.

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear eloominate, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter More 

Bay Village, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 23, 2015

I live 2 minutes from this Hotel. My furnace went out (during a super cold Cleveland winter day)and the new one wasn't able to be installed until the next day so my family needed a warm place to stay for the night. This hotel was great. Rate was good, staff was friendly, rooms were clean and modern, and it was... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear mcclaijd, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Erica Todhunter General Manager More 

Glenview, Illinois
1 review
2 of 5 stars Reviewed February 9, 2015

I had good experience with staff and my stay overall except one big inconvenience. When I was booking the hotel on phone, I specifically asked them do you provide shuttle service to airport because I am landing at 9:30 PM at night and they said usually shuttle does not run that late but we can arrange something. On the day... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear alalani123, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

Michigan
Senior Contributor
41 reviews 41 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed January 27, 2015

The service at this property leaves a lot to be desired. As a long time platinum elite member, one of my check in choice "gifts" was a Starbuck's coffee. No need to worry, when ordered at the Bistro, it would not show on my bill. WRONG! Never made it off the bill. Speaking of the Bistro, there was only one... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 7, 2015

I stayed at this hotel about two years ago for business, and now just this past week for a family getaway. The hotel is newly remodeled and has a fresh image. Conveniently located just off of I-90, I enjoyed staying here due to the location in relation to so many great places to visit. We were just minutes from Crocker... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear ATraveller063 Thank you so much for visiting with us again! Glad to have you back. Thank you for bringing your family with you. We are pleased to hear that you noticed that we recently renovated. Please come back and visit us often! Sincerely, Erica More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed December 30, 2014

We have gone to the Courtyard Marriott Westlake every Christmas break for around ten years, and it keeps getting better and better. They have renovated the entire hotel, as I believe they did all Courtyard Marriotts. The rooms are much better than they used to be. The decor is very modern and the rooms are much more comfortable. The front... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Thank you so much for your business over the years! As well as taking the time to share your feedback.We are thrilled with our recent renovations as well. I will pass along the praises to our Courtyard team. We look forward to welcoming you next visit! Thanks again Warm Regards, Christine Kanis Sales Manager More 

McComb, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 29, 2014

If traveling with kids plan on eating elsewhere as the on site BISTRO restreraunt is overpriced and food quality is average at best. Our stay included breakfast as booked through online advertising. At the hotel it was extremely confusing as no one at the desk or the BISTRO could explain the plan. Bad training by the supervisors to not educate... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Thank you for taking the time to provide us with feedback in regards to your recent stay with us. I am sorry to hear that we have fallen short in providing you and your kids the best stay possible. Our goal is to exceed all our guests expectations. We appreciate all comments and feedback as we strive to ensure all... More 

Grand Rapids, Michigan
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 2, 2014

This hotel was situated right along Interstate 90, which was very convenient since we were visiting family in the nearby community of Avon. They had some of the most comfortable beds we have slept in. We arrived Thursday evening around 11:30pm, and were able to get checked in and up to our room very quickly. All of the staff that... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Thank you so much for taking the time to write a review. We are very happy to hear you had such a great experience and enjoyed our newly renovated accommodations. Our staff strives to insure we exceed our guest's expectations. I will pass along the note to housekeeping that we ensure there is enough coffee in the rooms for our... More 

Girard, Ohio
Contributor
14 reviews 14 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 12, 2014

I loved this hotel. I took my boys to celebrate my youngest sons birthday. We wanted a hotel with a pool for Saturday night and we were going to go to Skyzone on Sunday which is 10 minutes up the road. Front desk check in was quick, efficient and Kenya was excellent. The lobby- very modern and quite Impressive. Our... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Thank you so much for your feedback. I am glad you were able experience our newly renovated accommodations and also had an enjoyable weekend with us for your son’s birthday! We value all our guests’ comments and I will pass along your high praises to our front desk staff. Thank you for choosing Courtyard Westlake! We look forward to working... More 

Cincinnati, Ohio
Senior Contributor
39 reviews 39 reviews
21 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed November 1, 2014

This Courtyard was recently remodeled/updated. The rooms are very pretty as is the lobby. It was very clean. Several restaurants are walking distance and it is right off the highway. The room was very large. The electric outlets were very easy to access which is always important to me. They even had USBs built in to the electric outlets. The... More 

Was this review helpful? Yes
GM_Erica, Director of Sales at Courtyard Cleveland Westlake, responded to this review

Thank you for taking the time to share your comments and feedback. We are very pleased with the hotel renovation and updates, and we’re very happy to hear you enjoyed the updates, as well. We will be sure to share your comments, regarding the lighting and twin sofa bed, with our team. We appreciate all comments and feedback as we... More 

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