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Courtyard Cleveland Westlake

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25050 Sperry Drive, I-90 & Columbia, Westlake, OH 44145
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1 room 1 guest
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Courtyard Cleveland Westlake
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99 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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  • All months
    (99)
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    (17)
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Bellevue, Washington
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is your basic hotel, 122 rooms. No room service, and dining is limited to a Starbucks type menu for breakfast and lunch. There is no hotel bar. The pool is very small, for the kids to play in, too small for any serious swimming. Some of the carpeting is a bit worn, and the elevator is older and noisy.... More 

Was this review helpful? Yes
Boston, MA
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My son and I were visiting Cleveland for a couple of nights. This was a great hotel. Clean and newly renovated. The rooms very very modern and comfortable. There are 3 or 4 restaurants within walking distance: Outback, Damons, etc... The hotel is located on a frontage road and slightly hidden. The only negative for us was wifi was down.... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Dear lindsrob, Thank you for the great review of our hotel! I want to apologize for the internet not working. It has been been corrected. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Bragan Hotel Manager More 

Philadephia
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Last minute reschedule ending up here. Got in so late the van was not running. But front desk manager got me a taxi that was waiting when I walked out of baggage!! Great start! Checked in and keys were ready right when I walked up. Lobby is fresh and new and modern. They offer a paid breakfast which is not... More 

Was this review helpful? Yes
GM_Erica, Manager at Courtyard Cleveland Westlake, responded to this review

Dear Dean M, Thank you for the great review of our hotel! Perhaps you were reviewing another hotel. We would certainly like the opportunity to impress you if you are ever in Westlake. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, David Bragan Hotel Manager More 

Roswell, United States
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We visited Cleveland last week for a funeral and to visit with family that lives nearby in Middleburg Heights. The property is completely renovated and modern inside and is a nice Courtyard. For me, the property (and Courtyards in general) is better suited for business travel than traveling with family. We booked a 1 br suite because we were traveling... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Guest, Thank you for taking the time to share your feedback. So sorry for your loss, we hope that you were able to spend time with family and friends for support during this difficult time. We appreciate your kind comments about the Courtyard. We enjoy all of our guests, no matter what brings them to the area. At the... More 

Long Beach, New York
Level Contributor
8 reviews
7 hotel reviews
4 of 5 stars Reviewed July 20, 2015

I'll start with the bad and I guess it's all Courtyards. No coffee. You have to pay $$$ for $tarbuck$ coffee. I just want some caffeine. The room has the little coffee makers, but only one packet. And, their breakfast is microwaved junk that is way overpriced. TV had a lot of static on the analog channels, which I didn't... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Hello Brian P. Thank you for taking time to provide us with your experiences. I understand your request for coffee. Please note that we are pleased to offer more coffee packages for your guest room. The Bistro offers many freshly prepared hot and cold breakfast meals and beverage choices made especially for you. The Bistro offers fantastic beverages; Tazo teas... More 

Level Contributor
4 reviews
5 of 5 stars Reviewed June 8, 2015

This Courtyard was what I consider to be their "standard". The property was in excellent condition - very clean! The Staff members were very diligent in responding to guest needs. The breakfast in the Bistro was very good; the oatmeal with the nuts and fruits and other toppings was extremely good. I had their egg white frittata - WOW! Ingredients... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear patriciabr2015, Thank you so very much for the beautiful review of our hotel. We are so pleased to know that we met your expectations and exceeded them. This is always important to our staff, especially when we have the opportunity to serve Marriott Rewards Elite Members such as your self. Our Bistro staff is has enjoyed receiving your review.... More 

Hamtramck, Michigan, United States
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 5, 2015

I stayed here for a conference. The conference center was 5 min away. it had the basic item as expected. There isn't much walking distance from it. There is a restaurant/bar across the street otherwise this is solid typical courtyard.

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear Keya707 Thank you for taking the time to share your feedback. We are very pleased to have you stay with us during your business trip. Our hotel is very close to the conference center which makes the hotel an excellent choice when traveling for business conferences. The Courtyard offers a great option for breakfast, happy hour, and dinner in... More 

San Francisco Bay Area
Level Contributor
131 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
4 of 5 stars Reviewed May 8, 2015

We stayed here last year and I recalled that we liked it so I booked it again. The hotel is about 20 minutes from downtown Cleveland, but it's conveniently located just off the highway. The staff is nice, though they didn't have our key packets ready on arrival. I don't understand why hotels don't spend the time to prep keys... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear RoadWrangler Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Glad you enjoyed the inventive usb plugs at the bedside tables. Please note, we are in the process to increase the hotel's bandwidth to our guests. I wish it had been completed while... More 

Pennsylvania
Level Contributor
24 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed May 2, 2015

The room was priced economically with free parking and WiFi. It is located within walking distance of Carrabba's Italian Grill, which is a pretty good Italian chain restaurant (ask the helpful front desk for the free appetizer card). My room had two queens and it was clean and adequate, however, the sink / bath area is very compact with a... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear SkierPA, Thank you for taking the time to share your experience. I truly appreciate hearing from our guests and the enjoy the feedback for great ideas. I would like to welcome you back to our hotel again and often. All the best, Erica Todhunter More 

Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 29, 2015

I'm disappointed because as I was walking into this property, I mentioned to my colleague that I really like Courtyards. The facility itself is in good shape and updated. It's conveniently located next to restaurants which are in walking distance. As a business traveler and a gold member, I frequent Marriott properties as I really like the brand. I learned... More 

Was this review helpful? Yes
GM_Erica, General Manager at Courtyard Cleveland Westlake, responded to this review

Dear roots21, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn... More 

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