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All 3 Westerville hotels

Fairfield Inn & Suites Columbus Polaris

2.5 of 5 Hotel   |   9000 Worthington Road, Westerville, OH 43082
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Ranked #1 of 3 Hotels in Westerville
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
dandeej3 Chicago, Illinois
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105 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

I recently stayed at this hotel with my daughter's gymnastics team. It was a great experience! The rooms were clean. The lobby was always clean and welcoming. The continental breakfast was pretty good, could have used a little more fresh fruit maybe. The staff was awesome. We were all put on one floor and the girls had a great time.... More

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Troy, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent one night in a suite-room in this hotel. The hotel is nice--clean, well-located, recently updated. I was charged $139 for a single room divided into a sleeping area and a living area. That room fee is well-above what I have paid for comparable hotels in the same city and area. Some of the amenities--toiletries, paper products, coffee quality... More

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Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

We certainly thank you for taking the time to review our hotel and deciding to stay with us. I am glad you thought the hotel was nice and clean. Our suites are priced a little more than our regular room types but we try to stay competitive with our local market. We again thank you for your business and hope... More

Wadsworth
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed for two nights in a king suite and it worked out fine for us. The pull out sofa bed is small and not very comfortable, but suitable enough for a child. Our room was clean and the mini frig was nice to have. The complimentary breakfast was above par for a chain hotel. It had quite a few... More

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Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Thank you for taking the opportunity to review your recent stay with our hotel. I am excited to hear that your family enjoyed the complimentary breakfast. We take great pride in providing a wide variety of options to satisfy everyone's taste. I am glad that your husband enjoyed the waffle, eggs, and sausage. Polaris provides many options for shopping and... More

Waukesha, Wisconsin
Top Contributor
60 reviews 60 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 10, 2014

We don't recommend this particular Fairfield Inn and there are other hotels in the area. We had difficulty with the reservation and the corporate Customer Care center contacted them, but Columbus location staff declined to help.

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Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Thank you for taking the time to review your recent experience with our hotel. I apologize that you that you encountered issues with the reservation and problems with the Customer Care Department. Our goal is to always take care of our guest needs and apologize again that we were not able to accommodate your request. Thank you again for your... More

Lititz, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 27, 2014

I recently stayed at this hotel because I had a gift card from Ritz Carlton after a bad experience at one of their properties (which they addressed via the gift card). This hotel is clean and very we'll maintained. It's close to anything you could ask for. The complimentary breakfast was awesome including the waffles! I would recommend this facility... More

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Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Dear Greg B, Thank you very much for taking the time to review your most recent experience at our hotel. While we apologize that your visit was due to a poor experience received at another Marriott property, we are thrilled to hear that we exceeded your expectations at the Fairfield Inn and Suites Polaris! Our goal is always to provide... More

Saint Albans, West Virginia
Top Contributor
65 reviews 65 reviews
16 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed July 29, 2014

We've traveled around the world, have thousands of miles with Marriott and carry their credit card. After this stay (and the company response to our findings) that relationship is about over. This Fairfield property appears to be reasonably new. It's clean and the breakfast and facilities are as advertised. The rooms are also as promised and are clean. You simply... More

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Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Dear UncleKeith, I appreciate you taking the time to review your experience with our hotel and, as previously discussed, I want to reiterate my apologies for the challenges you faced while visiting us. I most certainly welcome your feedback concerning having a place to hang your towel while showering and it is a valid point that I assure you I... More

Elkview, West Virginia
2 reviews
5 of 5 stars Reviewed July 27, 2014 via mobile

Stayed here this weekend during a mini shopping trip to Easton and Polaris. Wonderful hotel. Very clean and super friendly staff. Even had a mini refrigerator as requested, so we could keep our cheesecake cold. Will definitely stay here whenever we come back to Columbus!

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Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Hello Heather W, Thank you for taking the time to review your recent experience with our hotel. I am very happy to hear that you enjoyed your stay with us and that our staff was able to meet and hopefully exceed your expectations. Easton and Polaris are definitely two of the best shopping locations in the state of Ohio so... More

Bowling Green, Ohio
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 26, 2014

My wife and I stayed in a king mini-suite while visiting Columbus for the Ohio State Fair. We like the Fairfield brand and this was one of the best. The room was large with a separate sitting and work area with TV. The bathroom was well laid out with plenty of counter space. The bed was the usual very comfortable... More

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Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Hello DSinBG, We always welcome the feedback of our guests to help us improve and thank you for taking the time to review your experience with our hotel. I am happy to hear that your bed was comfortable, the layout of your room accomodating and that breakfast was enjoyable. I sincerely apologize for the sound of the traffic noise that... More

Birch Run
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 21, 2014

The hotel staff was very nice and accomidating. We had stayed for a softball tournament and I thought the rooms were comfortable and clean. We stayed in a King suit and i like the addition of the Mini Fridge and microwave in the room. It was helpful to keep the waters cold before the games, and for left overs for... More

Was this review helpful? Yes
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Hello Shelly A, Thank you very much for taking the time to review your experience at our hotel. I am thrilled to hear that you enjoyed your King Suite and that the room was comfortable and functional. Our staff takes great pride in providing our guests with a clean pool area and a balanced breakfast each day and I am... More

Los Angeles, CA
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 20, 2014

This hotel is conveniently located to shopping, restaurants and major freeways. The hotel is clean and includes a hot breakfast. It's also an entirely non-smoking property (I was surprised to learn that not all of the hotels in the area are!).

Was this review helpful? Yes
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Hello Fillmytanks, Thank you for taking the time to write a review for our hotel. Polaris is the perfect location for a getaway and I hope you were able to take advantage of the great shopping and awesome restaurants close to our hotel while you were visiting. We always want to provide our guests with a room that's clean, fresh... More

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Additional Information about Fairfield Inn & Suites Columbus Polaris

Address: 9000 Worthington Road, Westerville, OH 43082
Location: United States > Ohio > Westerville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus Polaris 2.5*
Number of rooms: 64
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Also Known As:
Fairfield Inn And Suites Columbus Polaris
Fairfield Inn & Suites Columbus Polaris Hotel Westerville
Fairfield Inn & Suites Columbus Polaris Westerville, Ohio

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