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All 3 Westerville hotels

Fairfield Inn & Suites Columbus Polaris

2.5 of 5 Hotel   |   9000 Worthington Road, Westerville, OH 43082
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Ranked #1 of 3 Hotels in Westerville
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
SuzyJazz Cleveland, Ohio
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108 reviews from our community

Traveler rating
    50
    42
    9
    3
    4
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41
22
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, Ohio
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

My son and I stayed in Columbus after the high school division 1 State football game. We were both cold and tired. We checked in with ease, got a cold beverage and headed for the room. The temperature in the room was perfect and the bed were super comfortable. It was one of the best nights rest I have had... More 

Was this review helpful? Yes
Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

SuzyJazz, Thank you for kind remarks about your stay at our hotel. We are glad that you chose to utilize our hotel while visiting for your sons football game. I am glad that your had one of the best nights rest in a long time with us!! We strive to provide a comfortable and relaxing atmosphere. I would agree with... More 

Bridgeton, New Jersey
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I was traveling with my daughter, who accompanied me on my venture to see my favorite author at nearby Westerville High School. I'd come from New Jersey and had been 8 hours on the road. The twin room was very comfortable. I was impressed with the breakfast next morning, too. Very pleased I chose Fairfield Inn & Suites. It's a... More 

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Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Susanne G, Thank you for taking the time to review your stay at our hotel. I am delighted to hear that you enjoyed your stay while visiting Westerville all the way from New Jersey. I am glad that you were impressed with our breakfast and that you were able to get a good nights sleep away from home. We certainly... More 

Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 21, 2014 via mobile

Stayed recently for one night with our daughter for a college visit nearby. Very close to mall and many food options. Front desk staff were very friendly and helpful. Stayed in an Queen suite. Plenty of room for the 2 of us. Both room and bathroom were very clean and bathroom was quite spacious. Would consider staying again.

Was this review helpful? Yes 1
Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Thank you for taking the time to review our hotel and staying with us while visiting your daughter. We appreciate the kind remarks about our staff and the cleanliness of the hotel. The Queen Suite is certainly a nice room type if you are looking for a larger space. The living room area makes it nice to spread out and... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 7, 2014

I recently stayed at this hotel with my daughter's gymnastics team. It was a great experience! The rooms were clean. The lobby was always clean and welcoming. The continental breakfast was pretty good, could have used a little more fresh fruit maybe. The staff was awesome. We were all put on one floor and the girls had a great time.... More 

Was this review helpful? Yes 1
Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Thank you for taking the time to review your recent stay with us and the kinds remarks about our staff and the hotel. We certainly appreciate your gymnastics team choosing to stay with us! Our location is certainly ideal for keeping a group entertained being so close to the Polaris mall and as you mentioned an array of restaurants. Again,... More 

Troy, Ohio
Contributor
16 reviews 16 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 6, 2014

I spent one night in a suite-room in this hotel. The hotel is nice--clean, well-located, recently updated. I was charged $139 for a single room divided into a sleeping area and a living area. That room fee is well-above what I have paid for comparable hotels in the same city and area. Some of the amenities--toiletries, paper products, coffee quality... More 

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Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

We certainly thank you for taking the time to review our hotel and deciding to stay with us. I am glad you thought the hotel was nice and clean. Our suites are priced a little more than our regular room types but we try to stay competitive with our local market. We again thank you for your business and hope... More 

Wadsworth
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed September 15, 2014

We stayed for two nights in a king suite and it worked out fine for us. The pull out sofa bed is small and not very comfortable, but suitable enough for a child. Our room was clean and the mini frig was nice to have. The complimentary breakfast was above par for a chain hotel. It had quite a few... More 

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Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Thank you for taking the opportunity to review your recent stay with our hotel. I am excited to hear that your family enjoyed the complimentary breakfast. We take great pride in providing a wide variety of options to satisfy everyone's taste. I am glad that your husband enjoyed the waffle, eggs, and sausage. Polaris provides many options for shopping and... More 

Waukesha, Wisconsin
Top Contributor
67 reviews 67 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed September 10, 2014

We don't recommend this particular Fairfield Inn and there are other hotels in the area. We had difficulty with the reservation and the corporate Customer Care center contacted them, but Columbus location staff declined to help.

Was this review helpful? Yes
Bryan H, General Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Thank you for taking the time to review your recent experience with our hotel. I apologize that you that you encountered issues with the reservation and problems with the Customer Care Department. Our goal is to always take care of our guest needs and apologize again that we were not able to accommodate your request. Thank you again for your... More 

Lititz, Pennsylvania
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 27, 2014

I recently stayed at this hotel because I had a gift card from Ritz Carlton after a bad experience at one of their properties (which they addressed via the gift card). This hotel is clean and very we'll maintained. It's close to anything you could ask for. The complimentary breakfast was awesome including the waffles! I would recommend this facility... More 

Was this review helpful? Yes
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Dear Greg B, Thank you very much for taking the time to review your most recent experience at our hotel. While we apologize that your visit was due to a poor experience received at another Marriott property, we are thrilled to hear that we exceeded your expectations at the Fairfield Inn and Suites Polaris! Our goal is always to provide... More 

Aiken, South Carolina
Top Contributor
72 reviews 72 reviews
17 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed July 29, 2014

We've traveled around the world, have thousands of miles with Marriott and carry their credit card. After this stay (and the company response to our findings) that relationship is about over. This Fairfield property appears to be reasonably new. It's clean and the breakfast and facilities are as advertised. The rooms are also as promised and are clean. You simply... More 

Was this review helpful? Yes
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Dear UncleKeith, I appreciate you taking the time to review your experience with our hotel and, as previously discussed, I want to reiterate my apologies for the challenges you faced while visiting us. I most certainly welcome your feedback concerning having a place to hang your towel while showering and it is a valid point that I assure you I... More 

Elkview, West Virginia
2 reviews
5 of 5 stars Reviewed July 27, 2014 via mobile

Stayed here this weekend during a mini shopping trip to Easton and Polaris. Wonderful hotel. Very clean and super friendly staff. Even had a mini refrigerator as requested, so we could keep our cheesecake cold. Will definitely stay here whenever we come back to Columbus!

Was this review helpful? Yes
Carly P, Manager at Fairfield Inn & Suites Columbus Polaris, responded to this review

Hello Heather W, Thank you for taking the time to review your recent experience with our hotel. I am very happy to hear that you enjoyed your stay with us and that our staff was able to meet and hopefully exceed your expectations. Easton and Polaris are definitely two of the best shopping locations in the state of Ohio so... More 

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Additional Information about Fairfield Inn & Suites Columbus Polaris

Address: 9000 Worthington Road, Westerville, OH 43082
Location: United States > Ohio > Westerville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Columbus Polaris 2.5*
Number of rooms: 64
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Also Known As:
Fairfield Inn And Suites Columbus Polaris
Fairfield Inn & Suites Columbus Polaris Hotel Westerville
Fairfield Inn & Suites Columbus Polaris Westerville, Ohio

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