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Courtyard by Marriott Cincinnati North at Union Centre

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6250 Muhlhauser Road, West Chester, OH 45069
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Courtyard by Marriott Cincinnati North at Union Centre
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84 Reviews from our TripAdvisor Community

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    32
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28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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English first
  • All months
    (84)
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    (26)
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    (29)
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    (14)
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    (15)
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2 reviews
5 of 5 stars Reviewed 3 weeks ago

My family loved staying at this courtyard. They assigned adjoining rooms as requested. The facilities were clean, the staff was polite, and they are close to Ikea and jungle Jim's. Had a great stay to sum it all up. Well worth the price.

Was this review helpful? Yes
Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

Thank you for taking the time to share your comments. We are delighted to hear that you had a great stay! Thank you again for your time and come visit us again soon! More 

Fort Myers, Florida
Level Contributor
152 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed May 23, 2015

You can't beat Marriott properties and this Courtyard is no exception. I've reviewed this hotel in the past. The service, location, lobby, business work area and bistro remain exceptional. The recent room refresh puts this property over the top. Would highly recommend this Courtyard as your Cincinnati lodging location.

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Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

Thank you for sharing your experience at the Courtyard West Chester. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. Your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. More 

La Grange
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 27, 2015

We stayed this past weekend for a youth soccer tournament. Checkin was quick and efficient and the staff went out of their way to be helpful. The hotel was quiet at night with no running in the halls or noise. A great place to stay.

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Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

We appreciate your feedback and are delighted to hear that you had a great stay! With a spirit to serve, we take great pride in not only meeting, but exceeding our guests expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! More 

Cleveland, Ohio
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 19, 2015

I stayed at this property after a bridal shower. It is beautifully done. My only complaint is that they were extremely busy because of youth sports tournament teams staying there. The front desk could not handle the volume. There were kids and parents everywhere.. lobby hallways. I know that kids are kids .. and the running and shouting in the... More 

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Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

We appreciate you bringing it to our attention. We will share your message with our team to avoid such situations in the future. More 

South Pasadena, California
Level Contributor
13 reviews
6 hotel reviews
5 of 5 stars Reviewed April 18, 2015

I've traveling for the past 2 months, with over 16 night stays at different hotels that compete with Courtyards. So far, Courtyards have the best experience, and this particular one is the best of the 3 different Courtyards I've stayed at so far. The place seems expertly remodeled recently and I've found no flaws what so ever. Everything was perfect:... More 

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Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

Thank you so much for taking the time to leave us a feedback! We will make sure to share your comments with our team. Thank you! More 

Indianapolis, Indiana
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 stars Reviewed April 11, 2015

Seriously, no coffee until 7am. My family and probably everyone on the inside of both hotels was woke up at 6am on a Saturday by the trash truck picking up dumpsters and slamming them into his truck and back on the ground. Why they would allow this is beyond me. Well I'm awake now so I go down to grab... More 

Was this review helpful? Yes 1
Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

Thank you for bringing this to our attention. We take matters such as this very seriously. As a result, please allow us some time to look into this matter further. We apologize for any inconvenience this situation might have caused you and we hope you will give us another chance when your travels bring you back to West Chester area. More 

Cincinnati, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 30, 2015

Decent place, I like the beds at the Marriott's, for the most part the rooms were clean. There were no soaps or shampoos in our room we had to call and ask for them. I was there for an event, we had asked them prior to us setting it up in their ballroom to sweep the floors. It never happened.... More 

Was this review helpful? Yes 1
Kat H, Manager at Courtyard by Marriott Cincinnati North at Union Centre, responded to this review

Thank you for bringing this to our attention. We take matters such as this very seriously. We apologize for any inconvenience this might have caused you during your stay. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. As for the ballroom - we do not have one in this... More 

Cincinnati, Ohio
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed March 17, 2015

I'm familiar with the Marriott near this location, but did not know there was a Courtyard on the same street. The hotel is very easy to find. The food was FABULOUS. We had a large meeting here for 2 days. The meeting rooms were nice. The Staff was AWESOME and friendly; so personable. During our meetings, they kept the water... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 16, 2015

We recently stayed here to visit ikea and a friend. The room had recently been redone, much better than pictures. I am unsure how many rooms have been redone. Staff was great. Yes- food/beverage was a little expensive, but no more than others for hot food and alcohol. We will stay here again in the future

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Zanesville, Ohio
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 2, 2015

Love this place! We've stayed a couple of times now, because we have relatives in the area. The rooms are comfy and up to date. The walk-in shower is huge and a big plus. Starbucks and scones in the morning if you want or a drink at the bar before you turn in. I can't say enough about how nice... More 

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