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All 4 Warrensville Heights hotels

Marriott Cleveland East

3.5 of 5 Hotel   |   26300 Harvard Rd, Warrensville Heights, OH 44122
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82%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
GeorgiaAugusta Atlanta, Georgia
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  • Reviews (174)
  • Photos (35)
  • Amenities
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  • Room tips (17)
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174 people have reviewed this hotel

Traveler rating
    91
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    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Atlanta, Georgia
Top Contributor
63 reviews 63 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed in a king concierge level room which was very clean and comfortable. Our room got a little warm from the afternoon sun, called the front desk and service had our room cooled in under 30 minutes. Very responsive. There is a restaurant on site as well as plenty others within walking distance or a short drive.

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Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a fairly new Marriott and the rooms are large and comfortable. Great beds too. The staff is fantastic, if there is anything you need, they jump on it. Great concierge lounge. It's well located and there are plenty of good restaurants nearby, as well as shopping if you have time.

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Erie, Pennsylvania
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were on our way to go to Erie pa and we were all so tired. I told my husband to stop and go to the hotel. When we walk through the doors we were greeted very nicely by Marianne. We didn't have a reservation and it looked pricey. The price was not great but everyone was falling asleep. We... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Jessie S, Thank you for taking the time to share your experience with us. It is great to hear that enjoyed the room, and the service provided by Marianne. I am so sorry for the interaction that you experienced at check out, and that this was the lasting impression that you were left with. I can assure you that... More

Cincinnati, Ohio
1 review
2 of 5 stars Reviewed 2 weeks ago

Rooms were not ready even though we arrived after 4 Pool not working Constant struggle for towels Room not cleaned one day Ice machine broken on floor Rubber bands on hall floor for for 3 nights - guess they don't sweep halls daily Sloopy cleaning when we did not get it Did not refill coffee supplies

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Steelvestor, I wanted to personally apologize for the incidents that you experienced with your stay over the weekend. You noted that it was "Not up to Marriott Standards", and I would agree based off your comments. This is not the type of experience that you should expect, and that we would expect to deliver. I am truly sorry for... More

Atlanta, GA
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

First, I have to compliment the staff at the front desk and the bar. John Paul, Diego, and Michael were all so friendly and helpful - I hope management reads this review, because they were all great. The housekeeping staff on the other hand was another matter. While I didn't actually meet anyone, viewing the rooms I'd have to conclude... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear BethNJ, Thank you for taking the time to share your feedback. I sincerely appreciate the comments, and I would like to apologize for the issues that you experienced with the housekeeping. I will ensure that I acknowledge Michael, John Paul, and Diego as they made such a nice impression during your visit. I am uncertain what occurred with the... More

Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Stayed for a family reunion. The hotel's located within walking distance to restaurants & is just off the highway. Our room was spacious & clean. Front Desk service was great. We had an brunch and the food was good and the room was perfect for the number of people we had. We took pictures in front of the atrium water... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Ms. DivaAlways, I wanted to personally thank you for taking the time to share your experience while with us. I am extremely happy that you enjoyed your stay, and I will acknowledge the staff members that you mentioned for their memorable service. Thank you for choosing Marriott Hotels, and visiting us during your family reunion. Sincerely, Bryan Johnson More

Washington DC, District of Columbia
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 18, 2014

I'm rather fond of the Marriott brand, as I think they do a great job of consistent quality control. I stayed here for a wedding and was not disappointed. The hotel is very close to freeways and a major shopping mall. Parking is very easy. The room was clean, and spacious, the service good, and the wifi fast.

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Investroll, Thank you for taking moment to share your experience at our hotel recently. It seems as though you enjoyed your entire stay, and I will ensure to pass your feedback on to our staff. Please feel free to contact me if I can ever assist during a future visit to our hotel. Best Regards, Bryan Johnson More

Chicago
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 11, 2014

I happen to be in the area during a trip to Chicago and stumbled across this hotel. I made the reservation online and they told me they had recently renovated the place from top to bottom. The front desk staff was very courteous and friendly and the check in went smoothly. To my surprise I found the place to be... More

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Virginia
Top Contributor
64 reviews 64 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed July 8, 2014

This hotel offers a beautiful lobby, gym, pool and location if you need to be in Warrensville Heights. Other than that they can scrap the whole place and start over including the staff. We walked into our assigned room and first thing we immediately noticed was the funky smell. We figured it must just be the room so we called... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear GoneDivingVA, I am so sorry that you did not enjoy your stay with us, and for the issues that you experienced. I have asked our maintenance supervisor to inspect the HVAC systems regarding your sense of the smell. I would also like to make up the fact that someone mistakenly took money as a gratuity. If you would like... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 2, 2014

I have stayed at this Marriott a couple of times, and recommend it highly. It is, for sure, a big chain experience, but I think that they try very hard, and make a fuss of me as a Marriott Rewards member. I particularly like the fact that they are generous with the free bottled water. As a Marriott Rewards member,... More

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Additional Information about Marriott Cleveland East

Address: 26300 Harvard Rd, Warrensville Heights, OH 44122
Phone Number:
Location: United States > Ohio > Warrensville Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Cleveland East 3.5*
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Also Known As:
Marriott Cleveland East Hotel Warrensville Heights
Marriott Warrensville Heights
Marriott Hotel Cleveland East
Warrensville Heights Marriott
Marriott Cleveland East Ohio/Warrensville Heights

35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Cleveland Marriott East ideally located in the Chagrin Highlands corporate community is perfect for Midwest regional meetings and corporate events. Business and leisure travelers alike appreciate our close proximity to the University Hospital, Rock and Roll Hall of Fame and the fabulous Beachwood area shopping. ... more   less 
Number of rooms
295

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Marriott Cleveland East and other travelers.
1 question
1 day ago

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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