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All 4 Warrensville Heights hotels

Marriott Cleveland East

3.5 of 5 Hotel   |   26300 Harvard Rd, Warrensville Heights, OH 44122
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82%
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
BethNJ Atlanta, GA
  • Reviews (169)
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169 people have reviewed this hotel

Traveler rating
    90
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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English first
Atlanta, GA
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

First, I have to compliment the staff at the front desk and the bar. John Paul, Diego, and Michael were all so friendly and helpful - I hope management reads this review, because they were all great. The housekeeping staff on the other hand was another matter. While I didn't actually meet anyone, viewing the rooms I'd have to conclude... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear BethNJ, Thank you for taking the time to share your feedback. I sincerely appreciate the comments, and I would like to apologize for the issues that you experienced with the housekeeping. I will ensure that I acknowledge Michael, John Paul, and Diego as they made such a nice impression during your visit. I am uncertain what occurred with the... More

Louisville, Kentucky
2 reviews
4 of 5 stars Reviewed 1 week ago

Stayed for a family reunion. The hotel's located within walking distance to restaurants & is just off the highway. Our room was spacious & clean. Front Desk service was great. We had an brunch and the food was good and the room was perfect for the number of people we had. We took pictures in front of the atrium water... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Ms. DivaAlways, I wanted to personally thank you for taking the time to share your experience while with us. I am extremely happy that you enjoyed your stay, and I will acknowledge the staff members that you mentioned for their memorable service. Thank you for choosing Marriott Hotels, and visiting us during your family reunion. Sincerely, Bryan Johnson More

Washington DC, District of Columbia
Senior Contributor
49 reviews 49 reviews
35 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

I'm rather fond of the Marriott brand, as I think they do a great job of consistent quality control. I stayed here for a wedding and was not disappointed. The hotel is very close to freeways and a major shopping mall. Parking is very easy. The room was clean, and spacious, the service good, and the wifi fast.

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Investroll, Thank you for taking moment to share your experience at our hotel recently. It seems as though you enjoyed your entire stay, and I will ensure to pass your feedback on to our staff. Please feel free to contact me if I can ever assist during a future visit to our hotel. Best Regards, Bryan Johnson More

Chicago
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I happen to be in the area during a trip to Chicago and stumbled across this hotel. I made the reservation online and they told me they had recently renovated the place from top to bottom. The front desk staff was very courteous and friendly and the check in went smoothly. To my surprise I found the place to be... More

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Virginia
Top Contributor
64 reviews 64 reviews
9 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed 3 weeks ago

This hotel offers a beautiful lobby, gym, pool and location if you need to be in Warrensville Heights. Other than that they can scrap the whole place and start over including the staff. We walked into our assigned room and first thing we immediately noticed was the funky smell. We figured it must just be the room so we called... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear GoneDivingVA, I am so sorry that you did not enjoy your stay with us, and for the issues that you experienced. I have asked our maintenance supervisor to inspect the HVAC systems regarding your sense of the smell. I would also like to make up the fact that someone mistakenly took money as a gratuity. If you would like... More

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I have stayed at this Marriott a couple of times, and recommend it highly. It is, for sure, a big chain experience, but I think that they try very hard, and make a fuss of me as a Marriott Rewards member. I particularly like the fact that they are generous with the free bottled water. As a Marriott Rewards member,... More

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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I'm Marriott platinum and have stayed at dozens of full service Marriotts. The beds are almost always comfortable, and the staff ready to help. This is an aging property, and one of the rare times when I ended up switching before the night was over. had a room on the top floor, and it was about 85 degrees during the... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear JIMNJEAN, I wanted to apologize that you did not 100% enjoy your time at the hotel due to the AC in the room. Our system does run in 5 separate modes based on the outside temperature. I did double check with our Maintenance Supervisor to ensure that all valves and thermostats are in the correct working order. I am... More

Richmond, Virginia
Contributor
18 reviews 18 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed June 21, 2014

Stayed on business. The room was spacious with nice toiletries, good shower. Fitness center is clean and well maintained. The staff was friendly and helpful. But the room (on the fifth floor) smelled like old musty linen and body oils ("oldman smell"). When I checked in it smelled like air freshener. I pointed it out to the housekeeping staff, they... More

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Milo W, I wanted to personally apologize for the issues that you experienced and expressed about the odor in your guest room. I am truly sorry that this occurred, and I am working with our operation's team to identify the source. It was very nice to see that you did enjoy your stay overall and would consider us again.... More

Paris, Illinois
Contributor
12 reviews 12 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed June 20, 2014

Polite staff, clean and inviting public spaces, and nicely appointed spacious rooms. One of the reasons Marriott excells is consistency, and this is no exception! To get 5 stars, they need to provide guests with free wifi.

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Senior Contributor
22 reviews 22 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed June 9, 2014

We stayed at this hotel for 3 nights this past weekend. The check-in process was very easy via the mobile app and check out went just as smoothly. The hotel is showing its age, but was very clean and well maintained. It has the appearance of being a few years past renovation time. Don't let this disuade you from choosing... More

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Additional Information about Marriott Cleveland East

Address: 26300 Harvard Rd, Warrensville Heights, OH 44122
Phone Number:
Location: United States > Ohio > Warrensville Heights
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Marriott Cleveland East 3.5*
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Also Known As:
Marriott Cleveland East Hotel Warrensville Heights
Marriott Warrensville Heights
Marriott Hotel Cleveland East
Warrensville Heights Marriott
Marriott Cleveland East Ohio/Warrensville Heights

35 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Cleveland Marriott East ideally located in the Chagrin Highlands corporate community is perfect for Midwest regional meetings and corporate events. Business and leisure travelers alike appreciate our close proximity to the University Hospital, Rock and Roll Hall of Fame and the fabulous Beachwood area shopping. ... more   less 
Number of rooms
295

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