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Marriott Cleveland East

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26300 Harvard Rd, Warrensville Heights, OH 44122
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1 room 1 guest
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Marriott Cleveland East
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213 Reviews from our TripAdvisor Community

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Traveler rating
    106
    63
    31
    9
    4
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42
27
29
105
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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pleasanton, CA
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed 1 week ago

Staff at front desk continues to be great but overall the experience is gradually degrading. I have been staying here for some time but this last trip left something to be desired. The room cleaning service didnt clear out the in-room breakfast try and cups! I came back the next day and the stuff of still laying there. They came... More 

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Bryan J, General Manager at Marriott Cleveland East, responded to this review

Dear Akritori, I wanted to personally apologize for items that you mentioned from your recent stay with us. I am truly sorry that you have noticed any sort of decline in the levels of service within the hotel. I have shared your feedback with our operation's managers to ensure that they can address them internally. I was hoping to discuss... More 

Norwalk, Connecticut
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The staff over delivered on expectations and were extremely attentive to our group. The staff were helpful, friendly and always willing to accommodate our requests. Michael in the bar was amazing and Tricia and Stephanie the front desk and event planner were so communicative they made everything run so smooth it was refreshing to know they were always looking out... More 

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Virginia
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel on a Friday night. Check-in was slightly delayed by guests in front of me, but the front desk staff were apologetic and efficient when it was finally my turn. My top-floor, concierge-level room was extremely quiet, clean (except for a streaked bed skirt) and well-equipped (except for the lack of a fridge in a cabinet... More 

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Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a day on a business trip - it's clearly a business hotel and the facilities are great. What makes the real difference however is the staff. I have to say that every single person I dealt with in this hotel - front desk, conference, housekeeping, waiters - was utterly fantastic and made a huge effort to meet... More 

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Mount Holly, North Carolina
Level Contributor
469 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed July 25, 2015

We stayed here on a recent trip to Northfield Park and found it to be outstanding. A very nice Marriott property. Great guest service and nice rooms. Great experience all the way around. We were treated to a high floor room and it was quiet. We would stay here again in a heart beat.

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Virginia Beach, Virginia
Level Contributor
69 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed June 21, 2015

I am a huge Marriott fan! I arrived early and they had a room ready. Having never stayed with them before, they had someone wake me around and show me where everything was and then gave last minute helpful tips before the elevator arrived. This Marriott is conveniently located to great restaurants and activities. The food was great, and the... More 

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Defiance, Ohio
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed June 11, 2015 via mobile

Hotel was very nice and clean. But the service was awesome. My friend and I needed to find something for breakfast in the morning so we went to see what was available. We met Jerrel (the maintaince man) on elevator. He told us that breakfast started at 6:30. We needed something before that. So he personally showed us where gift... More 

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Shiloh, Illinois
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 10, 2015

Quick overnight in Cleveland for a run to the Rock & Roll Hall of Fame and Jacobs Field. Very nice hotel with a fair price and location. Easy access to our trip destinations. Only issue was the internet really wasn't working. They acknowledged they had issues and gave us an access code. Still slow however to what I've had at... More 

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New York City, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 10, 2015

My in-laws had their 50th Wedding celebration weekend at the Marriott Cleveland East and it was nothing less than spectacular. The service was excellent and the staff top-notch professionals right down from the GM to the housekeeping staff. We stayed on an upper floor and had use of the concierge service which was such a luxury. Sunday night through Friday... More 

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Saint Joseph, Michigan
Level Contributor
184 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 stars Reviewed June 6, 2015

We visit family in Chagrin Falls, and have stayed at other hotels a slight bit closer. None of these can beat the value, comfort, cleanliness and amenities that are found here. Had their American breakfast by room service. Excellent. I highly recommend it. Other than the delivery charge, it can't cost more than the restaurant.

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