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All 3 Twinsburg hotels

Hilton Garden Inn Cleveland/Twinsburg

3.0 of 5 Hotel   |   8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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92%
Ranked #1 of 3 hotels in Twinsburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Lisa H Philadelphia, United States
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  • Reviews (191)
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191 people have reviewed this hotel

Traveler rating
    135
    39
    15
    1
    1
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51
47
9
63
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Philadelphia, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

One of the friendliest group of Staff at any property I have ever stayed at. Clean and comfortable. The morning breakfast is delicious and the servers extremely friendly. The Lobby is fresh and decorated beautifully and there is comfortable outdoor seatiung as well.

Review collected in partnership with Hilton Garden Inn

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Columbia, PA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

We had a very good experience from our greeting at the front desk to daily interaction with staff The room was nice and beds were very comfortable. Fitness center was pleasant with several pieces of equipment and televisions. The biggest negative to this facility was the combination of smoking and non-smoking rooms on the same floor. When exiting the elevator,... More

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Tom S., Thank your the great comments about our Front Desk staff and Fitness Center. It's nice to hear about our guest's stays. There are only a very limited number of smoking rooms (4 total), which makes it hard to separate them by floors. We do have a deoderizing system on the floor and will check to make sure that... More

1 review
5 of 5 stars Reviewed 5 days ago NEW

I had stayed at a nearby Hampton Inn and never felt welcomed as a guest and so switched hotels. The Hilton Garden Inn in Twinsburg is wonderful. The staff is friendly and helpful. I forgot my toothpaste and couldn't find any in their mini store. The lady came from the front desk to find more in storage. I needed a... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

450jenniferH, Thank you for taking time to review our property! It is so nice to hear how well our staff took care of you during your stay, and we are glad that we were able to provide those small amenities for you. I will make sure to pass along the review to our staff, and thank you again for taking... More

Cincinnati
1 review
5 of 5 stars Reviewed 1 week ago

Our bathroom sink became clogged. The man sent to investigate the problem arranged for us to move to another room and then helped us move our belongings.We were also given vouchers for free breakfasts for the remainder of our stay.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Franchot B., Thank you for taking time to review our property. I apologize for the problem you experienced, but glad that our staff was there to help you in a timely manner and got the situation taken care of as soon as possible. I hope that you enjoyed our breakfast and will come visit with us again soon. Thanks again!... More

Cleveland, Ohio
Top Contributor
82 reviews 82 reviews
46 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

If you are on I 271 or I 480 going to the Rocksino in Northfield OH, you are 2 exits away from either freeway exiting on RT 82 Aurora Rd. Looks brand new, plenty of trees & shade from 80's outside. Front desk is a party for guests checking in. The Manager knew me from Trip Advisor and was making... More

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

theawesome1, Thank you for the review! It is so nice to hear you had a great stay, and a great time at the Rocksino! I will definitely let our Chef and Breakfast staff know how much you appreciated the food and selection. We look forward to seeing you again soon! Roger Greene, General Manager More

Omaha
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 2 nights. Hotel clean, breakfast good and a good value. The rooms were quite big and bed comfortable. We were on first floor by pool and it was a little noisy but not bad. If you are looking for a gym they have an elliptical and 2 treadmills. All in good condition but small space. Nice outside... More

Was this review helpful? Yes 1
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Jalawlor, Thank you for the review! We appreciate hearing what our guest's have to say about their stay. It is so nice you could take advantage of some of our amenities (such as the fitness center) during your stay. I will definitely make sure that your staff reads your kind words. Thanks again and we hope to see you again... More

Columbus, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I would highly recommend this hotel to anyone traveling through the Cleveland area, nothing bad I can say about it! The staff was courteous, the breakfast was great, the location was great and the rooms were very comfortable!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Sharon H., Thanks for the review! So glad to hear that the staff was wonderful, and I will be sure to pass along your reveiw to all of them. We hope to serve you again soon! Roger Greene, General Manager More

Pgh, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Great Staff, very helpful. Good overall value. Beds are comfortable and rooms are clean and quiet. Free internet handled all the files I needed to send easily. Room service is limited due to no full restaurant on premise, but plenty of choices nearby. Easy access to Interstate and area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Tom L., Thank you for taking the time to review our property. We love hearing about our guests' stays. Glad to hear that you liked the Garden Sleep System bed. We hope to see you again soon! Roger Greene, General Manager More

Ringwood, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

Very nice motel, easy access. The room was clean and quiet. The queen size mattresses were adjustable for firmness and very comfortable. Although my stay was short without time to relax, I was very satisfied and would try to book here again if in the area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

John D., Thanks for the review! We appreciate your feedback. It is nice to know you enjoyed yourself while staying with us. Thanks again, and we look forward to seeing you in the future! Roger Greene, General Manager More

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed June 16, 2014

Our first time in a Hilton Garden Inn and it won't be our last. Clean, nice facility. Comfortable, clean beds. A very well-maintained facility. And the staff couldn't have been nicer. Gina greeted us at the front desk and calmly listened to and attended to our needs. We felt very welcome and couldn't have been more relaxed in our stay.... More

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

pmaffey, Thank you for the review. It is so nice to hear how much you enjoyed your stay, and I will definitely let our staff know how much you appreciated what they could do for you. I'm glad that we could make you feel relaxed and met your needs. We hope to see you soon! Roger Greene, General Manager More

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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

64 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
Number of rooms
142

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