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Hilton Garden Inn Cleveland/Twinsburg

Certificate of Excellence
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8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Hilton Garden Inn Cleveland/Twinsburg
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Hilton Garden Inn Cleveland/Twinsburg
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273 reviews from our community

Traveler rating
    188
    60
    19
    3
    3
See reviews for
67
70
14
97
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
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  • English first
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  • Portuguese first
  • Any
English first
  • All months
    (273)
  • Mar-May only
    (71)
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    (67)
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Columbus, United States
1 review
3 of 5 stars Reviewed yesterday NEW

The hotel was nice but the staff placed us in a room that was right next to a noisy wedding party. The noise of the party lasted until after 1AM. We were a family of four with two small children. The staff did nothing to resolve the issue and in during checkout I was only offered an "Oh, sorry" from... More 

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Cleveland, United States
1 review
5 of 5 stars Reviewed yesterday NEW

great location. Great breakfast meals, close to CVNP. close to metropark system and easily accessible via the highway. close to adjoining blue canyon resort which has wondeful food and drinks. Overall very good for business or family stay.

Review collected in partnership with Hilton Garden Inn

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Delaware, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 days ago NEW

Very clean and well run. Staff extremely friendly and courteous. Rooms were clean and beds comfortable. Breakfast buffet has lots of variety including omelets which were very good. Have stayed here in the past and will stay there in the future.

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Bethlehem, PA., United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Overall very good. We stayed here before. The service is great. easy check In & out. I recommend this hotel. Easy to get to from highway. Since it was a one night stay to be with family we did not have a chance to use breakfast option.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

John B., Thank you for the review! We hope that you have a chance to join us for breakfast on your next stay. We look forward to serving you again soon! Roger Greene, General Manager More 

Savannah GA, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay at this hotel when we are in the Hudson OH area which is 2-4 times a year. We are very satisfied return customers. Excellent front desk staff. There are many other repeat customers as well. Resturaunt is great for breakfast.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

John O., Thank you for your review! I am so glad you are satisfied with our staff and our property, and I will also let the Chef know that you enjoy our breakfast as well. We look forward to your next visit. Roger Greene, General Manager More 

Charlotte, North Carolina
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Beautiful Hotel, wonderful Staff, Landscaping well keep; they make sure you are happy, above all they are very Professional. That's what makes me fill good. We have stayed @ this Hotel for fifteen years, and seen it go from make over to make over, always topping itself. The Blue Cannon Bistro, next door overlooking the Valley provides In Room Service... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

RickyLeon, Thank you for the review. It is nice to see that you had an enjoyable stay with us, and enjoyed some of our amenities. We look forward to your next visit to the Twinsburg area! Roger Greene, General Manager More 

Hillsboro, United States
2 reviews
3 of 5 stars Reviewed 2 weeks ago

The only reason I stayed at this hotel, is because the Hilton that I usually stay at was booked up. the room was fine and the staff was great. My key card didn't work at first and it acted like it didn't want to work the rest of the time I was there. I do feel that your fitness center... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Cassandra C., Thank you for taking the time to let us know about your stay. We have addressed your key card concerns with our Engineering department to ensure proper entry into the guest room. We hope you consider our Hilton property on your next visit to the area. Roger Greene, General Manager More 

Toledo, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

I will always choose Hilton Garden Inn wherever I stay when I travel. Always very welcoming. Smells clean throughout hotel. Staff is helpful and courteous. Always an awesome stay!!! I have never had a bad stay when I have chosen Hilton Garden Inn. I would recommend this hotel and other Hilton Garden Inns to all my family and friends. The... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Rachelle V., Thank you for taking the time to review our hotel. It's nice to see that you are a loyal customer, and am glad we made your stay great. We look forward to your next stay with us! Roger Greene, General Manager More 

naperville, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel- really clean and fresh. The staff is very pleasant and helpful. I left my coat in the room closet and called the front staff after I had already driven about 2 hours away from the hotel. The young woman at the front desk was very polite and attentive to my problem. She made sure to... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Barbara B., Thank you for the review! I am so glad that the staff was able to help you out so promptly, and you enjoyed your stay. We hope to see you again soon on your next stop to Twinsburg! Roger Greene, General Manager More 

Mt. Joy, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

The bath tub was so slippery that I could not get in safely. It was 10pm whe we discovered the problem so did not complain about the problem. When I mentioned it at checkout was offered breakfast. So much for the "its free if its unsatisfactory promise".

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Ronald L., Thank you for the review regarding your recent stay. We assure you that we have addressed your concerns regarding the slippery tub with our Engineering department. We hope to see you on your next visit to the Twinsburg area. Roger Greene, General Manager More 

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