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Hilton Garden Inn Cleveland/Twinsburg

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8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Hilton Garden Inn Cleveland/Twinsburg
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277 Reviews from our TripAdvisor Community

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Traveler rating
    191
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aurora, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Very friendly and warmth environment. The staff were very courteous. I was able to approach staff members throughout the night or day and have consistent excellent service. The business office is excellent. I was able to conduct and carry out my mission successfully because I was able to login into internet and print my agenda. The internet is fast enough... More 

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France
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Cosy feeling to it. The parking lot is not that large, the breakfast area has 10 tables maximum, the gym is very small. I think they have 140 rooms at best. I don't mind it being small, on the contrary, it makes it more homey. The AC was terribly noisy on the first night, and it was impossible to turn... More 

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GAITHERSBURG
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My son spends 2 weeks each year with his grandparents in Chicago. Rather than endure the nearly 13 hour schlep from Maryland, we usually meet halfway for the "hand-off". The Cleveland area is the midway point. My mother-in-law checked in on Friday and reserved a room for us. My wife, son and I arrived on Saturday a little early. We... More 

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Karl W., Thank you for the review! I appreciate all of the kind words about our staff, and am glad they could make your stay so enjoyable! We look forward to your next visit. See you soon, Roger Greene, General Manager More 

Sault Ste. Marie, Canada
Contributor
12 reviews 12 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I just completed my second stay at this hotel on June 2. Good location right off the highway yet not too noisy to get a good sleep. The hotel was spotless and the breakfast was quite good and very fast. As they were with my first visit, the staff are fantastic and really seem to want to make your stay... More 

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

valvestem, Thanks for the review! I will definitely share your review with our staff, and it's nice to hear they could make your stay so special. We hope to see you again soon! Roger Greene, General Manager More 

WOOSTER
Contributor
18 reviews 18 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were looking for a place to stay near Hudson that could accommodate a largeish group of relatives from out of state. The Hilton Garden Inn in Twinsburg was perfect for this. They are near Hudson, have great facilities, are flexible, and a nice lobby for hanging out with relatives. The breakfast was quite good, and it's nice to have... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

MTP427, Thank you for taking time to tell us about your stay. It's nice to see you could take advantage of some of our amenities. I hope you had a wonderful time with your family, and we look forward to your next visit to Hudson! Roger Greene, General Manager More 

Columbus, United States
1 review
3 of 5 stars Reviewed 5 weeks ago

The hotel was nice but the staff placed us in a room that was right next to a noisy wedding party. The noise of the party lasted until after 1AM. We were a family of four with two small children. The staff did nothing to resolve the issue and in during checkout I was only offered an "Oh, sorry" from... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Kevin B., Thank you for the review. We apologize for your experience at our property, and I have spoken to our Guest Service Agents to ensure that these issues are better rectified for any future visits. We hope to see you again on your next visit to Twinsburg. Thank you again! Roger Greene, General Manager More 

Cleveland, United States
1 review
5 of 5 stars Reviewed 5 weeks ago

great location. Great breakfast meals, close to CVNP. close to metropark system and easily accessible via the highway. close to adjoining blue canyon resort which has wondeful food and drinks. Overall very good for business or family stay.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Craig T., Thank you for the review! It's nice to see that you also had time to enjoy the Blue Canyon Kitchen and Tavern. We hope to see you on your next visit to Twinsburg! Roger Greene, General Manager More 

Delaware, Ohio
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed May 26, 2015

Very clean and well run. Staff extremely friendly and courteous. Rooms were clean and beds comfortable. Breakfast buffet has lots of variety including omelets which were very good. Have stayed here in the past and will stay there in the future.

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Bruce D., Thank you for taking time to review our hotel! It's nice to hear that you enjoyed yourself while you were here, and I will let our staff know what you thought about your stay. We look forward to your next visit! Roger Greene, General Manager More 

Bethlehem, PA., United States
2 reviews
5 of 5 stars Reviewed May 25, 2015

Overall very good. We stayed here before. The service is great. easy check In & out. I recommend this hotel. Easy to get to from highway. Since it was a one night stay to be with family we did not have a chance to use breakfast option.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

John B., Thank you for the review! We hope that you have a chance to join us for breakfast on your next stay. We look forward to serving you again soon! Roger Greene, General Manager More 

Savannah GA, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 11, 2015

We always stay at this hotel when we are in the Hudson OH area which is 2-4 times a year. We are very satisfied return customers. Excellent front desk staff. There are many other repeat customers as well. Resturaunt is great for breakfast.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

John O., Thank you for your review! I am so glad you are satisfied with our staff and our property, and I will also let the Chef know that you enjoy our breakfast as well. We look forward to your next visit. Roger Greene, General Manager More 

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