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Hilton Garden Inn Cleveland/Twinsburg

3.0 of 5 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Certificate of Excellence 2014
Hilton Garden Inn Cleveland/Twinsburg
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Hilton Garden Inn Cleveland/Twinsburg
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232 reviews from our community

Traveler rating
    161
    53
    15
    2
    1
See reviews for
58
58
14
79
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
  • Any
English first
  • All months
    (232)
  • Mar-May only
    (43)
  • Jun-Aug only
    (79)
  • Sep-Nov only
    (56)
  • Dec-Feb only
    (54)
All months
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stay here often on business travel and always have a great experience. The staff is friendly, accomodations are very nice, well lit lobby. I've not had a bad experiencing during any of my stays--all good!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Terre Haute, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Local was good, close to shopping, restaurants, and entertainment. Priced appropriate for value received. Clean, Good Breakfast, friendly and efficient. Plenty of free parking, well lit, and laid out. Setback from main road so quite and peacefull.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Dominick D., Thank you for taking time to review our hotel. We appreciate hearing about each guest's experience. I'm glad to hear you enjoyed your stay, and we hope to see you again soon. Thanks again, Roger Greene, General Manager More 

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Good value and excellent staff - we were given a quite room on the side of the hotel & very satisfied. Very clean and comfortable bed & pillows. Would highly recommend - stayed one nite for Gino Vannelli concert that was a 13 min. drive to the Casino concert hall. Also a lot of restaurants near by and shopping.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Marypgh, Thank you for the reivew. I will pass your review on to our staff and am glad to hear that you enjoyed your stay. We hope to see you again soon! Roger Greene, General Manager More 

Wilmington, North Carolina
Top Contributor
76 reviews 76 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

I have been staying at this hotel for the last 4 years and it just keeps getting better. It has everything you expect at an HGI to have plus a beautiful location and friendly staff. The staff is great and the rooms are clean and comfortable. They always have a hot cup of coffee and cookies at night. Breakfast is... More 

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Russell R., Thank you for the review! We appreciate hearing from our guests. I will definitely make sure our staff knows how much you appreciate their work, and we are glad that you are so comfortable while here. We look forward to your next stay! Roger Greene, General Manager More 

2 reviews
4 of 5 stars Reviewed 2 weeks ago

Nice hotel without all the frills with bellman with their hand out. There are luggage carts and you are allowed to take your own belongings to the room. We like that. Some places will not allow you to even use the carts.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

827jeff, Thank you for taking time to review our property! We are glad to hear that you were happy with your experience with our staff, and I will make sure to pass along your review to them. We hope to see you back here soon! Roger Greene, General Manager More 

Cincinnati, United States
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel was a great location for my trip and just across from an awesome restaurant. The staff could not have been more friendly and helpful. The lobby was beautiful, clean and comfortable. The room was comfortable, clean and quiet. Would definitely return.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Debbie R., Thank you for taking time to review your stay. I will definitely make sure to pass along to our staff how satisfied you were with your stay. It's nice to hear you enjoyed the staff, dinner, and accommodations. We look forward to serving you again. Roger Greene, General Manager More 

Contributor
17 reviews 17 reviews
5 of 5 stars Reviewed 4 weeks ago

Traveling for business I get to stay in a lot of different hotels and the ones that go out of their way to make your stay as comfortable and hassle free as possible tend to stick with me. The HGI in Twinsburg is exactly that type of hotel. They learn their customer names, they go out of their way to... More 

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Cwnicholsjr, Thank you for the review. We love to hear about each guest's stay! I am so glad that you feel that our staff is doing an exceptional job, and I will be sure to let them know. It's nice to hear that they make you feel so wonderful! We hope to see you again soon, Roger Greene, General Manager More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here over the duration of a weekend for our wedding. Staff was friendly, room and overall hotel were clean and in good shape. The door handle fell off the door in our bathroom which was a little strange, but the accommodations were quite nice. We will likely return next time we are in town.

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Chelsea M., Thank you for the review. It's so nice to hear you enjoyed your stay. Thank you for taking the time to comment on our staff and cleanliness, and I will be sure to pass along the kind words to our staff. I apologize about the door handle, and we will make sure our maintenance department fixes that right... More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed November 4, 2014

Excellent hotel. This hotel has been open now for about ten years. At that point they start to show their age and wear and tear. But not this facility. The staff is awesome. I requested one night a single malt scotch at the bar thinking it might come in for my next visit. They had it the next night!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Richard G., Thank you for the review. It is so nice to hear the kind words about our staff, and I will make sure to pass this along to them. I'm glad we have been able to make your regular visits special, and we look forward to seeing you again soon! Roger Greene, General Manager More 

Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 3, 2014

No one in the world would be expecting to find a place in Northeast Ohio like this; I don't know the exact number but I think there is a Wedding Party there 52 weeks of the year; don't let that bother you because the Hotel can handel that and everything that comes their way. The Staff has a way of... More 

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

RickyLeon, Thank you so much for taking the time to review our property! We appreciate your kind words and am glad you enjoyed your stay. I will make sure the Chef knows how much you enjoyed breakfast, and we do look forward to your next stay! Thanks again, Roger Greene, General Manager More 

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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

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