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All 3 Twinsburg hotels

Hilton Garden Inn Cleveland/Twinsburg

3.0 of 5 Hotel   |   8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Hilton Garden Inn Cleveland/Twinsburg
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91%
Ranked #1 of 3 hotels in Twinsburg
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Elizabeth P Madison, WI, United States
  • Overview
  • Reviews (199)
  • Photos (64)
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  • Room tips (16)
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199 people have reviewed this hotel

Traveler rating
    140
    41
    15
    2
    1
See reviews for
52
48
11
67
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Any
English first
Madison, WI, United States
1 review
5 of 5 stars Reviewed 2 days ago NEW

Very comfortable and nice atmosphere. I only stayed overnight but the price was comparable to other hotels along the turnpike, but the hotel is far superior in decor and facilities. If you want to treat yourself to a bit of luxury at at reasonable price, this is the place to stay.

Review collected in partnership with Hilton Garden Inn

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Annapolis, Maryland
Top Contributor
63 reviews 63 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Clean! In the lobby. Nicely appointed. Very friendly staff. Decent morning breakfast, though not complimentary. Great wait staff. Plus, clean -- finally really clean -- In my room! So many of the supposed "quality" hotels today have nice rooms, but not truly clean rooms. It was nice to enter and see a room gleam with clean. Though not the latest... More

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

LadyinMotion, Thank you for your review. I'm glad to hear you enjoyed the comfort and cleanliness of the rooms and hotel! I will definitely let our housekeeping staff know how much you appreciated that! We hope to serve you again in the future. Roger Greene, General Manager More

1 review
4 of 5 stars Reviewed 5 days ago NEW

Good value for money. Exceptional amenities. Comfortable and quiet. Highly recommend. If I were to nitpick, there was some mildew around the sink under the faucet. But this was the ONLY thing I can think of. Everything else was above average for this class of hotel. Highly recommend.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

jodyb817, Thank you for taking time to review us! We love to hear from our guests. I will definitely pass your review on to our staff and housekeeping department. We hope to see you again soon! Roger Greene, General Manager More

Gainesville, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

Very nice hotel. Friendly staff, clean rooms, great breakfast. Facility is very nice and the staff is so helpful. The location is great. Breakfast is a wonderful variety of foods/drinks for a great value. I'm very picky about where I stay. This was my third trip to the hotel this year.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Melissa R., Thank you for taking time to review our hotel. It's so great to hear how much you enjoy our property, and that you're a repeat guest! I will definitely pass along your review to our staff, and thank you again for letting us know how much you enjoy our property. We hope to see you again soon! Roger... More

Aurora, United States
1 review
2 of 5 stars Reviewed 1 week ago

I made a reservation 3 weeks before my trip, and I even arrived an hour before check in. The lady at the desk said she would have my room ready in an hour. I thought this was going to be a wonderful stay. When I showed up a couple hours later guess what... no more rooms! :'( I guess you... More

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Dillon H., Thank you for your review regarding your past visit. I apologize that we did not have the room type that you originally reserved, and am glad we were able to accommodate you in a different room type at a discounted rate. I apologize for any confusion that occured during your check-in period. We hope that you will give... More

Clovis, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This Hilton Garden Inn is a great value for the price- clean rooms, well-trained and courteous staff, easy check-in/out, and above average/good food from the kitchen. This is the only place I will stay in the Twinsburg area.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Tischa C., Thank you for taking time to review your stay. I will be sure to let our Housekeeping staff know how much you appreciate the cleanliness of the room and will pass along your review to our staff. We hope to serve you again soon! Roger Greene, General Manager More

Washington DC, District of Columbia
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Have stayed here many times for work for a non-profit. Comfortable and clean and well located. But on my last visit, I left behind a portable wifi device. The maid turned it in. The front desk called me as I drove home, and within a few days it was returned to me by UPS. I have been treated much less... More

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Martin F., Thank you for the review! I will be sure to let our Housekeeping Department know how appreciative you are for their help during your last stay. We truly appreciate when a customer lets us know how we are doing! We look forward to seeing you on your next visit. Roger Greene, General Manager More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

A beautiful hotel, room was clean and beds very comfortable. the flowers and grounds are beautiful. We attended a wedding reception in the their ballroom and it was amazing. Free coffee, lemonade and cookies in the afternoon was a treat after an afternoon of shopping. located about 15 minutes from some really great shopping areas. Downtown Cleveland was about a... More

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

891kathleend, Thank you for taking time to review your stay. So nice to hear you enjoyed the wedding and that we could partake in the couple's special day. I will let our staff know how much you enjoyed your stay, and we hope to see you again soon. Thanks again! Roger Greene, General Manager More

Philadelphia, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

One of the friendliest group of Staff at any property I have ever stayed at. Clean and comfortable. The morning breakfast is delicious and the servers extremely friendly. The Lobby is fresh and decorated beautifully and there is comfortable outdoor seatiung as well.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Lisa H., Thanks for the review! It's so nice to hear you enjoyed your stay. I will definitely pass along your kind words to our breakfast staff, housekeeping department, and our front office to let them know how enjoyable they made your stay. We hope to see you again in the future! Roger Greene, General Manager More

Columbia, PA
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

We had a very good experience from our greeting at the front desk to daily interaction with staff The room was nice and beds were very comfortable. Fitness center was pleasant with several pieces of equipment and televisions. The biggest negative to this facility was the combination of smoking and non-smoking rooms on the same floor. When exiting the elevator,... More

Was this review helpful? Yes 1
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Tom S., Thank your the great comments about our Front Desk staff and Fitness Center. It's nice to hear about our guest's stays. There are only a very limited number of smoking rooms (4 total), which makes it hard to separate them by floors. We do have a deoderizing system on the floor and will check to make sure that... More

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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Reservation Options:
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

64 photos of this hotel

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Management photos: Courtesy of the property manager

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Room/suite (12)
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Other (10)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
Number of rooms
142

Questions & Answers

Questions? Get answers from Hilton Garden Inn Cleveland/Twinsburg staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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