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Hilton Garden Inn Cleveland/Twinsburg

3.0 of 5
8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Hilton Garden Inn Cleveland/Twinsburg
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81 reviews from our community

    Trip type
Traveler rating
    52
    20
    7
    1
    1
Date Rating
Pittsburgh, Pennsylvania
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed May 21, 2013 NEW via mobile

Needed a quick one night stay in Cleveland area. Updated lobby is beautiful and the coffee station in the morning was far nicer than the higher ranking (hilton's system) Hilton doubletree in the area. Kids loved the hot chocolate option. They also enjoyed the pool area. Beds are a type of sleep number and everything is clean. There is a... More

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MaryTraveler123
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed May 15, 2013

This hotel is beautiful and the lobby is absolutely beautiful. Clean rooms and nice decor. The beds are soooo comfortable. Great location and close to freeways and restaurants. Thank you for a great visit!!

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Alexandria, United States
1 review
4 of 5 stars Reviewed May 14, 2013

While accomodations were solid; people nice,beds very comfortable, room clean and spacious, I was surprised at the $139 price point and no complimentary breakfast. Seems like a suburban Cleveland hotel should be priced lower than what I've been paying in D.C. But all in all, a very good stay. Just thought the price was a bit high, with no AAA... More

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A TripAdvisor Member
4 of 5 stars Reviewed May 6, 2013

Hotel was nice, however wellness area was very small and not really worth the space it took up. Most of the staff was nice but the night MOD was rude. The bar area was good and the hotel was very clean.

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Review collected in partnership with Hilton Garden Inn

Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
May 15, 2013

Tripadvisor Member, Thank you for your review. We appreciate your feedback. The intentions of our MOD were to follow the state laws, and tried her best to accommodate your needs. Roger Greene, General Manager More

Columbus, Ohio
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 25, 2013

Friendly and accommodating staff. Jan at the front desk is wonderful. We attended a wedding reception. The experience could not have been better. From check-in to checkout everything was tremendous. The staff is friendly and helpful. The banquet presentation was outstanding and the food was very good for banquet food. Overall, an outstanding experience and I would not hesitate staying... More

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Review collected in partnership with Hilton Garden Inn

Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
April 29, 2013

WendyB38, Thank you for taking the time to review your most recent stay with us! I will definitely make sure to pass along the great compliments to our Chef and kitchen staff, banquet staff as well as the front desk agents. We are so pleased that you enjoyed yourself while here! We look forward to your next stay and will... More

Atlanta, United States
1 review
5 of 5 stars Reviewed April 25, 2013

Staff accomodated wedding group with friendly staff and a very nice hotel. They assited us with some special request with a smile and efficientcy. They were turning over a large group prior to our stay but the rooms and common areas were fit & in order.

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Review collected in partnership with Hilton Garden Inn

Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
April 29, 2013

Timothy P., Thank you for the review! I am so glad that you enjoyed yourself while attending the wedding at our property. Our staff really prides themselves on great service and I'm happy that you experienced that while here. We look forward to serving you in the future! Roger Greene, General Manager More

Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 20, 2013

Clean room, friendly staff, good breakfast, ample parking; have stayed there 3-4 times. Recently upgraded the lobby and it looks very nice. Well located and easy to get to my various destinations. Would stay there again.

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Review collected in partnership with Hilton Garden Inn

Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
April 22, 2013

JennyL3123, Thank you for the reivew! I will pass along your kind words to our staff and let them know how much you appreciated your stay. We look forward to serving you on the next visit, and hope you come back soon! Roger Greene, General Manager More

Tinton Falls, New Jersey
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 7, 2013

We just stayed at the Hilton Garden Inn, Twinsburg for the third time. My husband's family lives in the Twinsburg/Northfield Center area so this location is perfect. And as Hilton Honors members we accrue points which can be used toward our stay at any Hilton property. We were greeted with chocolate chip cookies, our room was comfortable as always, and... More

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
April 17, 2013

GC2010, Thank you for the review! We love hearing from our guests. I am so glad that our maintenance staff was able to take care of the mattress for you, and that you notified us of the problem. I will pass along the kind words to them as well as the rest of the staff. Thanks again, and we look... More

Wailea, Hawaii, United States
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed March 23, 2013

I grew up in this area but moved away 16 years ago. When we visit Twinsburg, we always stay here. The staff are always friendly and willing to go beyond expectations for customer satisfaction. The breakfast is always delicious, and if you're there make sure you try the apple strudel. YUM! My only criticism is that when travelling with children,... More

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
March 25, 2013

Jennifer M., Thanks for taking the time to write a review about our property. We enjoy hearing what our guests have to say. I'm glad that you had time to enjoy the breakfast and that you continue to come back to visit your old hometown. I'll be sure to let Chef know how much you enjoyed his famous apple strudel!... More

Charlotte, North Carolina, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 14, 2013

Clean, modern, 1st class staff. Food for breakfast was well above average. Lounge in evening was quite nice and convenient with quality conversation among fellow travelers with superb bar staff. Would be a 4 in most cities but since there is no competition for this property in the area, it rates a 5.

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review
March 19, 2013

Steve F., I'm so happy that we could make your stay great during your business trip. Hopefully we can do it again! I'll definitely be sure to pass on to our Bartender and Chef how much you enjoyed the food and company. We hope to see you soon! Roger Greene, General Manager More

 
 
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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Hotel
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio
Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Region: United States > Ohio > Twinsburg
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Twinsburg
Price Range: $$
Hotel Class:3 star (3*)
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Hilton Garden Inn Cleveland/Twinsburg
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