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All 3 Twinsburg hotels

Hilton Garden Inn Cleveland/Twinsburg

3.0 of 5 Hotel   |   8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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91%
Ranked #1 of 3 hotels in Twinsburg
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed yesterday
Biztravr Pittsburgh, Pennsylvania
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162 people have reviewed this hotel

Traveler rating
    111
    36
    13
    1
    1
See reviews for
41
41
8
52
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
Pittsburgh, Pennsylvania
Top Contributor
89 reviews 89 reviews
65 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights for business. Hotel is clean and comfortable with a nice staff. Breakfast in the morning was nice but a little crowded. They do have a nice little bar as well. My only issue was the exercise room and a lack of treadmills. Both days I went down at 630 am and all where taken

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Naples, FL, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is maybe be the cleanest hotel I have ever stayed at and I travel a lot. It may be because it appeared to be brand new, but I would definitely stay there again when I am in the Cleveland/Twinsburg area.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Christine L., Thank you for your review! I appreciate you taking time to compliment our property and will definitely pass along your kind words to our staff. Our hotel is actually 14 years old, however we have gone under a few renovations in the last couple of years. It is nice to know that our maintenance and housekeeping departments are... More

ashtabula, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

From the staff to the services provided, was a wonderful experience. Everyone is very helpful, friendly, and courteous. Overall feel was very comfortable. Room was above average and comfortable. Business center and conference rooms were well staffed, clean, and provided alot for the money.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Jason G., Thank you for taking time to review our property! It is so nice to hear how much you enjoyed our property and I will be sure to pass along your review to our staff. I will also let our Housekeeping and Maintenance departments know what a great job they are doing with keeping up with our hotel. Thanks... More

Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel for a week while in town for training. The front desk was very organized and helpful with local directions and hotel information. After I unpacked, I found that I had left my cell phone charger at home, so I checked with front desk to see what they suggested. As it happens, they had one that... More

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Kelly B., Thank you for taking time to review our property! I appeciate your comments and will definitely let our staff know what a great job they did and how much you enjoyed your stay because of them. We hope to see you again in the future! Roger Greene, General Manager More

columbus, United States
1 review
3 of 5 stars Reviewed 3 weeks ago

Really nice hotel, however the rooms really need updating. Stinky carpet and peeling gold wall paper. It's still likely the best Twinsburg has to offer. There are not alot of other choices in the area.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Tracy M., Thank you for your comments. We have passed along your concerns to our Housekeeping department, and we assure you that corrective action has been taken regarding your comments. Thank you again for taking the time to review our hotel, and we hope to serve you again in the future. Roger Greene, General Manager More

Alliance, United States
1 review
5 of 5 stars Reviewed 4 weeks ago

I always enjoy our stay at this hotel! It is clean, updated, and all around pleasant! The staff are friendly and helpful! I never feel uncomfortable inviting people to come on retreat. I know that this hotel will make the weekend a worthwhile trip!

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Kevin R., Thank you for taking time to review our property. We always enjoy hearing about the guest's experience. It's nice to know your retreat went well and everyone enjoyed themselves. I will pass along your kind words to the staff and let them know how much you appreciate what they do. Thank you again, and we look forward to... More

North East Ohio
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here while visiting the Hard Rock Casino a short distance away. The sign at the desk advertised adjustable-firmness beds (similar to the sleep-number beds) although we did not have one of these beds. (?) Disappointed breakfast was not included in price. Typical noisy heating/air conditioning unit--can't hear the tv when it runs. Reasonable internet price (about $110) but... More

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

AnyExcuse2Travel, Thank you for your comments. All of our beds are our Garden Sleep System Beds, with the adjustable mattresses, which are standard with the Hilton Garden Inn Brand. We apologize you didn't realize that you had this type of bed. We assure you that we have brought your HVAC conerns to our engineering department for inspection. Thank you again... More

2 reviews
5 of 5 stars Reviewed March 4, 2014

Great hospitality and service. It was during the snowing days, the hotel was great in keeping the walking path clean even helping the guest cleaning the cars. It was a last minute travel so you always forget something, therefore it didn't matter what they are always willing to help.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

756francesv, Thank you so much for taking time to review our property. I will definitely let our maintenance and facility staff know how much you appreciated their attentiveness to keeping our hotel snow free (as much as we could!). It's so nice to hear that you had a great stay, and I will pass your review off to our staff.... More

Saint Marys, United States
1 review
5 of 5 stars Reviewed March 3, 2014

overall a good experience. Staff was knowledgeable and helpful. This was an overnight trip however the accomadations were very complete. I would stay at this location again if the need came up. I have had no prior experience with any of the hilton Garden facilities and this did not dissapoint.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Troy W., Thank you for taking the time to review our property. It is nice to hear that you had a great stay. I will definitely let our staff know that you appreciated their help while here. We hope to serve you again in the future and thank you again! Roger Greene, General Manager More

Columbus, OH, United States
1 review
5 of 5 stars Reviewed February 26, 2014

Everything was perfect. Very clean hotel, very helpful and friendly staff. The breakfast was delicious and my husband loved his made-to-order omelette. Wait staff was available and helpful. I'll stay there again in a heartbeat whenever we're in the area again!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Candace M., Thank you for your review! It's nice to hear that you had a pleasant stay. I will let our staff know how helpful and great they were, and it's good to know that everything was taken care of for you. We hope to see you again soon, and serve you in the future! Roger Greene, General Manager More

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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Cleveland/Twinsburg Hotel
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio
Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Twinsburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Official Description (provided by the hotel):
The Hilton Garden Inn Cleveland/Twinsburg is conveniently located 17 miles from downtown Cleveland. Our hotel has 142 guestrooms, suites and accessible rooms including flexible event space totaling 12,000 sq. ft. Shuttle service to and from Cleveland Hopkins Airport makes getting here simple. Keep in touch at the work area with high-speed internet access. Enjoy breakfast at the Great American Grill®, drinks at the Garden Bar and Grille or room service from Blue Canyon Kitchen & Tavern. ... more   less 
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