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Hilton Garden Inn Cleveland/Twinsburg

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8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Hilton Garden Inn Cleveland/Twinsburg
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Hilton Garden Inn Cleveland/Twinsburg
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255 reviews from our community

Traveler rating
    175
    58
    16
    3
    3
See reviews for
61
66
14
90
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
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Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 2 days ago NEW

I have stayed at this hotel before and it is clean, relatively new, and presents well. The exercise facility is relatively small, buy workable. The staff is competent. Last week I had a terrible experience. One, that in 20 years of business travel (150 nights/yr), I have never had before. When I went to check in to the hotel, they... More 

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Santa Fe, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

This hotel is comfortable, clean and inviting. We've stayed here several times while visiting family. The staff is top-notch. The made to order breakfast is a nice touch. The room is pleasant. Wifi is a quick and easy connection. It's nice to have a bar in the lobby to meet other guests. The staff is very accommodating even if you... More 

Review collected in partnership with Hilton Garden Inn

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Ravenna, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this Hilton March 27th after attending the Trivisano fundraiser for Coats for Kids & Hospice. Personnel at the front desk were very friendly and helpful. Our room was more than adequate and very clean. The food at the fundraiser was honesty, the BEST steak and fish ever. The servers were great as was breakfast the next morning.... More 

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Alice Springs, Australia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here in January for 7 days and again in February for 8 days. The staff at the hotel went above and beyond for us, answering questions, helping us out with items as our 2nd stay was due to a death in the family and Rita made our breakfast experience amazing each morning. The rooms were clean and tidy.... More 

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concord, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

Very Nice. But a bit expensive. The lobby is very welcoming and staff very professional. My room was very spacious and clean and new. I was traveling with business so paying for this room was not an issue. However if I was traveling pleasure this hotel would cost too much for me.

Review collected in partnership with Hilton Garden Inn

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Cincinnati, United States
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

Great location for my stay. Awesome restaurant within walking distance. Great breakfast and bar. Quiet, clean and comfortable. The staff was very welcoming and truly wanted to assist in any way possible.

Review collected in partnership with Hilton Garden Inn

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Kissimmee, United States
1 review
5 of 5 stars Reviewed March 10, 2015

Prompt and courteous service (excellent) from the staff from arrival to departure. Room appearance is pleasant and it is clean. The air conditioning and the in-room refrigerator are making distracting noise during the night when they turned on. The Blue Canyon restaurant next door is definitely worth going to. Food there is good and service is excellent.

Review collected in partnership with Hilton Garden Inn

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North East Ohio
Top Contributor
52 reviews 52 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 8, 2015

Second time staying at this property. Will try other hotels in the area if we return. We arrived about an hour before posted check in and were told no rooms were available. I asked if I could check in and then return later for the keys. We did not ask to go to the room. I was told, "No". I... More 

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Northeast Ohio
Contributor
16 reviews 16 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed March 2, 2015

Took advantage of the online check-in where you get to select your room. Great idea! No delays at check-in. Room very clean. I'm picky about the bathrooms being spotless and it was. The sink was slow draining, so I let the front desk know when we checked out. Internet access was no hassle. Great location right off the highway. For... More 

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

24FUN-IN-NEOH, Thank you for taking time to review our property. We appreciate your feedback. It's so nice to hear that you used our e-checkin process and enjoyed it! I will definitely pass along your review to our staff, and we look forward to your next stay. Roger Greene, General Manager More 

Macomb, United States
1 review
1 of 5 stars Reviewed March 2, 2015

From the housekeeping entering our room unannounced, to the horrible noise coming from the heater (that kept us up all night). To the uncomfortable beds. I would not recommend this to no business or any other travelers. As for there satisfactory guarantee. That was a joke. They offered me snacks for the ride home.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Ann B., Thank you for your review regarding our HVAC and Housekeeping concerns. I assure you your concerns have been addressed with both Maintenance and Housekeeping. Thank you again for your comments. We appreciated the opportunity to serve you. Roger Greene, General Manager. More 

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