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Hilton Garden Inn Cleveland/Twinsburg

Certificate of Excellence
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8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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1 room 1 guest
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Hilton Garden Inn Cleveland\/Twinsburg
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292 Reviews from our TripAdvisor Community

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Traveler rating
    200
    64
    20
    5
    3
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71
73
16
104
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
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  • French first
  • Portuguese first
  • Any
English first
  • All months
    (292)
  • Mar-May only
    (71)
  • Jun-Aug only
    (99)
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    (55)
  • Dec-Feb only
    (67)
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Basking Ridge, United States
2 reviews
5 of 5 stars Reviewed yesterday NEW

I have stayed at this hotel before and couldn't wait to go to sleep. The bed is the most comfortable and cozy bed I have ever slept on in a hotel. The bedding is cozy and warm, not like other hotels with a thin piece of blanket and ugly bedspread. Staff is Excellent all the way!

Review collected in partnership with Hilton Garden Inn

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Windermere, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

This place was wonderful, from the staff to the cleanliness, It was immaculate and the rooms were very clean, small but accommodating. I would recommend this place to anyone. We had a 90th birthday party for my mother in one of the ballrooms, and everything was perfect, the food that we choose was fantastic and the staff could not have... More 

Review collected in partnership with Hilton Garden Inn

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

A good stay was disappointed by the Hilton charging for tooth paste that is normally complimentary. Other items normally complementary if you forget them like tooth bushes, etc. were only available for purchase. There was a billing adjustment that took a few phone calls to resolve but the manager (Kaitlyn)stayed with it until resolved. Thanks to everyone...

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marysville, United States
1 review
2 of 5 stars Reviewed 1 week ago

I stay at hotels across 8 different states I'm a member in each franchises points system . When asking if breakfast was included in the room cost of $194.95 a night was told it would be an additional $11.00 .I decided for that cost i could walk across the parking lot to Cracker Barrel after a short time I come... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Sammy P., Thank you for taking time to review your stay. I apologize for any miscommunication regarding the cost of breakfast during your stay. We will follow up to ensure you receive the bonus points. Again, our apologies for your experience during your visit. Roger Greene, General Manager More 

Newark
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for a weekend getaway and will probably find another Hilton property the next time we are in the area. The front desk was just a little friendly maybe a luke warm greeting when we arrived. The breakfast was average at best and the two guys working didn't want to wait on you. My wife had to get... More 

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

duse77, I apologize for the experience you had while staying with us. We had a new employee and intern working our breakfast that morning, and am sorry that you didn't receive the service that is expected. We hope you give us another chance. Thank you for taking the time to let us know about your stay! Roger Greene, General Manager More 

Vermont
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have stayed here a number of times in the past but not in the last few years. The front desk staff was as friendly as always but the rooms were a big disappointment. The first room I was given was very smokey. I immediately returned to the front desk for a new room. It took some minutes to sort... More 

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Julia G., Thank you for reviewing your stay. We appreciate your comments regarding our front desk staff, and can assure you we have addressed your concerns regarding the guestroom comments with our Engineering and Housekeeping departments. We appreciate your business, and look forward to your return in the future. Roger Greene, General Manager More 

Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Recently renovated, lovely finishing, wonderful service, and convenient to most everything. The room itself was wonderful. Bathroom could have been a bit nicer but all in all was satisfactory. Lovely grounds, ample parking, wonderful lobby for relaxing outside your room. Nice amenities. The beds are particularly comfortable. Highly recommend.

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

jodyb817, Thank you for taking time to review our hotel. We enjoyed serving you! I am so glad you had such a relaxing stay, and we look forward to seeing you again soon. Thanks again, Roger Greene, General Manager More 

Pittsburgh, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My sister was going to be in Twinsburg, staying at the Garden Inn, for another social event. Since she lives on the west coast and I'm east coast, I met her the day before her parties for a visit. We had a lovely afternoon on the outside patio, a delicious breakfast in the dining area the next morning. Everyone was... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Anne Marie B., Thank you for your review. We appreciate your comments and am glad you and your sister had such a great stay with us. We hope to see you again soon! Roger Greene, General Manager More 

Reynoldsburg, Ohio
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel for a reunion. THe front desk staff were warm and welcoming and very accomodating. I asked for a room on the first floor because I have difficulty walking. My room was changed immediately. The outdoor areas and lobby are exceptional. THere are several places where you can escape on your own just to read or... More 

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Dan M., Thanks for taking time to review your stay. Glad to hear that we accommodated your needs, and you enjoyed the property so much. We look forward to seeing you again soon! Roger Greene, General Manager More 

Milford, NJ
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 20, 2015

I have stayed in hundreds of hotels in my business career. This is the best run Hotel I have ever stayed in. The entire staff from the breakfast lady to the maintenance person is friendly. This is my home away from home when I am in Cleveland

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Delakid, Thank you for your review. I am glad to hear how comfortable we make you feel. It's nice to hear how great the staff is treating you! We look forward to serving you on your next visit. Roger Greene, General Manager More 

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