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Hilton Garden Inn Cleveland/Twinsburg

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8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Hilton Garden Inn Cleveland\/Twinsburg
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339 Reviews from our TripAdvisor Community

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Philadelphia, Pennsylvania, United States
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

Perfect location for me as my client was nearly within walking distance, which I figured was the reason the majority of people were there, given its proximity to the business park. Consistent with the Hilton Garden Inn brand. The only thing slightly off was the fact that they didn't have a real hotel bar like most HGI's have. Rather it... More 

Helpful?
Thank Paul P
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Paul P., Thank you for taking the time to review our hotel. We appreciate hearing from our guests. It's nice to hear that you enjoyed your stay, and for future stays, our kitchen will make any made to order breakfast item you would like, even if it's not listed on our menu! We look forward to seeing you on your... More 

Morgantown, West Virginia
Level Contributor
73 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for the first time and the hotel appears to have gone through some recent renovations. The front desk staff person was friendly and acted as bartender the night we arrived. The rooms were comfortable and clean and the beds were very comfortable. We stayed for the breakfast and came down around 10:15am but it was slightly disappointing.... More 

Helpful?
Thank Patty S
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Patty S., Thank you for your review! I am glad to hear you enjoyed your stay. I will be sure to follow up with our breakfast and kitchen staff to ensure that on your next visit your experience is better! Thank you again, and we look forward to seeing you again soon! Roger Greene, General Manager More 

Belmont, United States
2 reviews
4 of 5 stars Reviewed 2 weeks ago

Everyone we encountered was very polite and helpful. The room was very clean and comfortable meeting all our requirements. The pool could have been a bit warmer and the hot tub a bit cooler but all in all it was very relaxing after a long day.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Millard C
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Millard C., Thank you for the review! I will make sure that our Maintenance staff looks into the pool and spa temperature to make sure that it is at the correct setting. We look forward to your next stay! Roger Greene, General Manager More 

Trenton, New Jersey, USA
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The hotel itself is clean and fairly nice, but the beds are the MOST UNCOMFORTABLE BEDS WE HAVE EVER HAD IN ANY HOTEL. We started in one room and changed to another and they were both AWFUL. The bed being one of the most important features in a hotel room, this totally ruined our stay. We were in pain the... More 

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank RAH1993
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

RAH1993, Thank you for taking the time to write a review about your recent stay at our hotel. We sincerely appreciate your feedback and I'm very sorry you were unhappy with our guest rooms and the Garden Sleep System bed. We will take your comments under consideration as we continually work to improve our guest experience. I will also follow... More 

Kingston, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

front desk, bar tender, breakfast crew all fantastic. the hotel is clean with a fresh appearance. The rooms are clean and well supplied. I have been staying here whenever in Cleveland, 2+ years. Safe and comfortable stay everytime.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Douglas L
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Douglas L., Thank you for taking the time to review our hotel! It is so nice to hear that the staff was so wonderful, and I'll be sure to let them know. We appreciate your feedback, and look forward to your next stay! Roger Greene, General Manager More 

Level Contributor
596 reviews
168 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This property truly understands customer service. It's in a great location. The beds have dial comfort and are very comfortable. I also found the room to be very clean. There is several dining options close by. There is a nice buffet (added charge) in the morning.

Helpful?
Thank Travel46804
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Travel46804, Thank you for the review! We appreciate to hear what our guest's think about their stay. We hope to see you on your next visit to Twinsburg, and I'll be sure to share your review with the staff! Roger Greene, General Manager More 

SPRINGFIELD
Level Contributor
85 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Horrible beds! The most uncomfortable beds ever. After arriving at 1:00am having a horribly uncomfortable bed was not the beginning of a wedding weekend visit I had planned. Having housekeeping start slamming EVERY door as they cleaned all the rooms on the 5th floor at 9:00am was a nightmare. Most nicer hotels train staff to be respectful of guests and... More 

Helpful?
Thank KateandDiva
Bethlehem, PA., United States
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 4, 2016

The Reservation went easy and quickly. The price was a great value. The Room recently redone. The breakfast food was fresh and plentiful. The location is great next to the highway for easy access to other points.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank John B
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

John B., Thank you for your review! I am so happy to hear you enjoyed your stay. It's nice to hear that everything ran efficiently while you were here. We look forward to seeing you on your next visit to Twinsburg! Roger Greene, General Manager More 

Willoughby, Ohio
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed January 2, 2016

We have visited this hotel about 3-4 times over the years and it is always consistently clean, friendly staff and great location right off the freeway. They offer a nice hot breakfast in their huge lobby area along with free coffee and desserts when you check in. There is also a Cracker Barrel and Bob Evans within 1 minute and... More 

Helpful?
Thank MazzFamily
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

MazzFamily, Thank you for the review. I am glad you could ring in the New Year with us! It is so nice to hear we always meet your expectations. We look forward to your next trip! Roger Greene, General Manager More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 30, 2015 via mobile

Although I have mixed feelings about Keurig coffee makers, it was pretty convenient and my wife and I both used it. The microwave was a huge plus for reheating our amazing leftovers from d'Angelo's. Our baby and I enjoyed the pool too! We also had 5 family members over for a visit and it didn't seem cramped in the large... More 

Helpful?
Thank Kev_Scout
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Kev_Scout, Thank you for letting us know about your stay! We appreciate all guest feedback. It is so nice to hear you could enjoy so many amenities at our property, and we look forward to your next visit to Twinsburg. Roger Greene, General Manager More 

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