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Hilton Garden Inn Cleveland/Twinsburg

3.0 of 5 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
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Certificate of Excellence 2014
Hilton Garden Inn Cleveland/Twinsburg
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Hilton Garden Inn Cleveland/Twinsburg
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237 reviews from our community

Traveler rating
    164
    54
    15
    3
    1
See reviews for
58
61
14
81
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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South Bend, Indiana
Top Contributor
71 reviews 71 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on business. Found the staff very friendly and professional. The hotel is like new condition and well kept. The room was very clean and comfortable. Nice breakfast. Convenient location with several restaurants within walking distance. I will definitely stay here again if in the area.

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

c12pilot, It is so nice to hear that you enjoyed your stay! I will make sure the staff and housekeeping department knows what a great job you think they did during your stay. We hope to see you again soon! Roger Greene, General Manager More 

Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My agency recently stated at this hotel for a business retreat. The meetings were held in there banquet rooms which were bright, comfortable and kept at a warm temperature. The staff was friendly and accommodating. Our rooms were nice and clean and the hotel was quiet and well kept. The swimming pool and jacuzzi was a great escape at night.... More 

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

ohmomoffour, Thank you for taking time to review our hotel. I am so glad your business retreat went well and am glad our Banquet staff took good care of you! We hope to see you again soon. Roger Greene, General Manager More 

Newton Falls, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed on a NYE package with Blue Canyon Restaurant which is adjacent to hotel. Awesome night, the staff was friendly, the hotel lobby and rooms were very clean and breakfast was awesome. We'll be back-Hats off to the staff at Hilton Garden in Twinsburg-Thanks!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Ron M., Thank you for your review. We appreciate your positive words! We are so glad you enjoyed spending New Years Eve with us and the Blue Canyon Kitchen and Tavern. We look forward to seeing you next year! Roger Greene, General Manager More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

This is our second visit at this hotel. The Hilton Garden Inn Twinsburg sits at the top of a long driveway in Wilcox Drive, conveniently located right off I-480 expressway. This was a spur of the moment getaway for us. Entering the garden themed lobby, beautiful peach and cream colored cabana style draperies hang from the vaulted ceilings. The color... More 

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Regina L., Thank you for taking time to review our property. We are so glad you enjoyed your stay, and it's nice to hear you enjoyed our decor and staff! I will make sure to pass along your kind comments to our staff. We hope to see you again soon! Roger Greene More 

1 review
2 of 5 stars Reviewed 3 weeks ago

Let's see.... the couch was uncomfortable. No pay-per-view movies which my husband and I found odd. One of the side rails inside the mini fridge was missing, there was no fan in the bathroom, the heating system was extremely loud. So loud, in fact, that I thought a helicopter was flying above the room until the unit switched off. Only... More 

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Brianna F., Thank you for the review. We are sorry that you had so many concerns with the furnishings, these issues have been brought to our engineering department and they have been rectified. Unfortunately, according to the Hilton Garden Inn brand, we can no longer carry Pay-per-view movies, and am sorry for any inconvenience this caused. We have recently reached... More 

1 review
5 of 5 stars Reviewed December 18, 2014

I stay here often on business travel and always have a great experience. The staff is friendly, accomodations are very nice, well lit lobby. I've not had a bad experiencing during any of my stays--all good!

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

303halliec, Thank you for the review of our property! We hope that your stays contine to be great, and we look forward to your next visit. We hope to see you again soon! Roger Greene, General Manager More 

Terre Haute, United States
1 review
4 of 5 stars Reviewed December 15, 2014

Local was good, close to shopping, restaurants, and entertainment. Priced appropriate for value received. Clean, Good Breakfast, friendly and efficient. Plenty of free parking, well lit, and laid out. Setback from main road so quite and peacefull.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Dominick D., Thank you for taking time to review our hotel. We appreciate hearing about each guest's experience. I'm glad to hear you enjoyed your stay, and we hope to see you again soon. Thanks again, Roger Greene, General Manager More 

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2014

Good value and excellent staff - we were given a quite room on the side of the hotel & very satisfied. Very clean and comfortable bed & pillows. Would highly recommend - stayed one nite for Gino Vannelli concert that was a 13 min. drive to the Casino concert hall. Also a lot of restaurants near by and shopping.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Marypgh, Thank you for the reivew. I will pass your review on to our staff and am glad to hear that you enjoyed your stay. We hope to see you again soon! Roger Greene, General Manager More 

Wilmington, North Carolina
Top Contributor
93 reviews 93 reviews
10 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 8, 2014

I have been staying at this hotel for the last 4 years and it just keeps getting better. It has everything you expect at an HGI to have plus a beautiful location and friendly staff. The staff is great and the rooms are clean and comfortable. They always have a hot cup of coffee and cookies at night. Breakfast is... More 

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

Russell R., Thank you for the review! We appreciate hearing from our guests. I will definitely make sure our staff knows how much you appreciate their work, and we are glad that you are so comfortable while here. We look forward to your next stay! Roger Greene, General Manager More 

2 reviews
4 of 5 stars Reviewed December 2, 2014

Nice hotel without all the frills with bellman with their hand out. There are luggage carts and you are allowed to take your own belongings to the room. We like that. Some places will not allow you to even use the carts.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
Hilton Garden I... T, General Manager at Hilton Garden Inn Cleveland/Twinsburg, responded to this review

827jeff, Thank you for taking time to review our property! We are glad to hear that you were happy with your experience with our staff, and I will make sure to pass along your review to them. We hope to see you back here soon! Roger Greene, General Manager More 

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Additional Information about Hilton Garden Inn Cleveland/Twinsburg

Address: 8971 Wilcox Drive, I-480 @ SR82, Twinsburg, OH 44087
Phone Number:
Location: United States > Ohio > Twinsburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Cleveland/Twinsburg 3*
Number of rooms: 142
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Also Known As:
Hilton Garden Inn Cleveland/Twinsburg Hotel Twinsburg
Hilton Garden Inn Twinsburg
Hilton Twinsburg
Twinsburg Hilton
Hilton Garden Inn Cleveland/Twinsburg Ohio

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