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Comfort Suites

#3 of 10 Hotels in Troy
Certificate of Excellence
2.5 of 5
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1800 Towne Park Drive, Troy, OH 45373
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1 room 1 adult
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130 Reviews from our TripAdvisor Community

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Munich, Germany
1 review
2 of 5 stars Reviewed 5 days ago NEW

Nice hotel in good location but poor service. I stayed there for 3 nights and there was no housekeeping during the entire stay. No cleaning, no fresh towels, no toilet requisites. The staff was not interested in this problem. Instead of solving this issue, she argued that I gave her the wrong room number (310) and there was housekeeping in... More 

Helpful?
Thank TJR1969
Grand Blanc MI
Level Contributor
244 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 168 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The room was well appointed, clean, comfortable bed, and met all our expectations. Ms. Allsion (hope her name is right) has excellent customer service skills and made our visit special with her knowledge of business operations. The elevator has something wrong with it that made the door super loud upon opening and closing! I was happy that our room was... More 

Helpful?
Thank gwkelley
Greenfield, Indiana
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 26, 2015

Cole saved our Christmas!! Checked in early due to other horrible hotel experience. cole allowed us to check in very early! We love this hotel. Great rooms. Great pool. All the rooms are roomy,clean and very comfortable!

Helpful?
Thank Nina M
Canada
Level Contributor
84 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 19, 2015 via mobile

Like New. Exactly as booked. Room excellent .. shower head not great. Fantastic breakfast with outstanding breakfast lady! Great value for price. Would return without question. And you would too. Just do it.

Helpful?
Thank itzmoi
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 9, 2015 via mobile

Second year we've held a birthday party here.... Second year success. As always the staff was WONDERFUL. Rooms were clean. And equipped perfectly...the extra trash bags I had requested... Were left in the room. Special care was taken to be sure we were in adjorning rooms and away from guests...(13 kids stayed overnight with 2 adult chaperones. We got kinda... More 

Helpful?
Thank amanda b
Columbus
Level Contributor
123 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed November 26, 2015 via mobile

It was clean and the employees were all very friendly. Our room was near the elevator and it was extraordinarily noisy. I don't know if something was wrong with it or if that's the way it sounds all the time but it was the oddest sounding elevator I'd ever seen. You could hear it from inside your room and it... More 

Helpful?
Thank LaineyJ4
Bobcaygeon, Canada
Level Contributor
80 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed November 16, 2015 via mobile

We stayed here for one night on our way south. Online bookings was easy and worked so well that all the paperwork was ready at reception when we checked in. The Outback Steakhouse was a two minute walk across the street. Very convenient! We had a room with a king-size bed, a huge bathroom and a small lounge area. Everything... More 

Helpful?
Thank David S
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed October 29, 2015

Only problem was that the pool and hot tub did not open early. The in room hot tub in the suite was great. We did not have a hair dryer in the room and hey brought one right up. The wi-fi was not very good.

Helpful?
Thank Jack P
Las Vegas, Nevada
2 reviews
5 of 5 stars Reviewed October 20, 2015

Every time we come back to Troy, OH we always enjoy our stay here. The rooms are competitively priced, the staff is eager to help, and the rooms are always clean. The hotel has an upbeat feel, can't really put the feeling into words, but I wish more hotels followed this model. Keep up the good work everyone!

Helpful?
Thank Craig B
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 30, 2015

We were in town for a funeral and wanted to stay in a "newer" property. My husband had some work to do so the suite option was appealing. We were booked into a "jacuzzi" room on the main floor. From the moment we arrived it was obvious that while this was a new property, it was lacking in up-keep. The... More 

Helpful?
1 Thank S S
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience... More 

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