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Comfort Suites

#2 of 10 Hotels in Troy
Certificate of Excellence
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1800 Towne Park Drive, Troy, OH 45373
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Comfort Suites
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Ranked #2 of 10 Hotels in Troy
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Lori S Crown Point, Indiana, United States
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104 reviews from our community

Traveler rating
    58
    29
    10
    4
    3
See reviews for
34
20
7
21
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Crown Point, Indiana, United States
Contributor
18 reviews 18 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is absolutely beautiful! When you walk in you get the feel of an up-scale big city hotel. The rooms are clean and beautifully decorated. The pool and hot tub are great too. The only reason I give it 4 stars instead of 5 was the breakfast. By the time I got downstairs at 8:30 am they were out... More 

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cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. My staff and I apologize for the experience in breakfast... More 

Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 10, 2015

Stopped at the CS and stayed due bad weather. Whoever checked us in 1/8/15 in the evening was awesome and had excellent customer service skills! He was even great when we needed to switch rooms. Rooms were clean and comfy. Pool area was nice. Breakfast was good. Only downfall that on the 3rd floor when it was super windy we... More 

Was this review helpful? Yes 2
cstroy, General Manager at Comfort Suites, responded to this review

We very much appreciate and value your feedback and will share it with our team. Your compliments will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. However we do apologize for the... More 

Sidney
Senior Contributor
25 reviews 25 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed January 6, 2015

We take our kids to a hotel with an indoor pool every year after Christmas. We have stayed here before. We would stay here again. The price is great for their rewards members (which is a free program by the way). The location is convenient for us. The space in the room is just right for this family of five.... More 

Was this review helpful? Yes 1
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time and leaving your feedback regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. This will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our... More 

Omaha, Nebraska
Top Contributor
81 reviews 81 reviews
4 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed November 3, 2014

Needed a one night stop, this hotel met our needs. Pleasant staff when checking in and hospitable breakfast crew. Though not the tidiest and most stocked breakfast offerings it was adequate. Enjoyed the fresh fruit the most. Room was clean and wifi worked well. If we passed through again I would consider staying here a second time.

Was this review helpful? Yes 1
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time to leave feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind Regards, Crystal Allison General... More 

Cincinnati, Ohio
2 reviews
1 of 5 stars Reviewed October 28, 2014

Worst hotel staff ever! From the front desk staff, to the cleaning staff and the breakfast bar staff. Filthy mouth, offensive employees. They need a course in customer service,and manners. They obviously don,t like large groups which we were, we had the whole 2 nd floor and part of the 3 rd. They had to really work this weekend I... More 

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Findlay, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 19, 2014

My husband and I had a wedding yesterday in Tipp City. The reception was at the Crystal Room in Troy. We have never stayed at a Comfort Suites before, but definitely would again. We stayed at a Drury Inn in Dayton last month, and the Comfort Inn room here was bigger than the Drury, with a classier décor. The bed... More 

Was this review helpful? Yes 1
cstroy, General Manager at Comfort Suites, responded to this review

We appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and... More 

Aurora, Indiana
Top Contributor
64 reviews 64 reviews
41 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 17, 2014

We stayed here for one night, enroute to a glass auction at Greenville, OH. Quiet location behind WalMart. Many shops and restaurants close by. Room was comfortable and clean. Good wifi and plenty of TV channels. Breakfast was adequate with the usual selections--if you can't find something you like, you're just too picky......sausage & egg casserole, bagels, toast, pastries, pineapple... More 

Was this review helpful? Yes 1
cstroy, General Manager at Comfort Suites, responded to this review

Thank you for taking the time to leave feedback regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our... More 

Troy, Ohio
Top Contributor
81 reviews 81 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed October 6, 2014

Recently we have had family and friends come to the area and we chose this Comfort Suites hotel for them to use since it is the newest in our area. They said it was clean, the beds were comfortable and the staff was extremely friendly. They even had good comments on the breakfast - sometimes a hotel breakfast isn't worth... More 

Was this review helpful? Yes 1
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time and leaving such positive feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We are extremely pleased that we were able to accommodate all of your friends needs. I hope to see more... More 

Lewis Center, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 16, 2014

I was in town for my parents 50th anniversary, and arrived early Saturday morning. By mid morning my 2 year old needed a nap so we decided to see if we could check in. We figured that wouldn't be an option. When I arrived at the hotel, I was told that of course they could accommodate me. Within a few... More 

Was this review helpful? Yes 3
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time and leaving such great Feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. I'm glad your baby was able to rest well, happy baby makes happy parents. Thank you so much for your... More 

Contributor
12 reviews 12 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 7, 2014

Very nice hotel. Rooms were very spacious and clean. Bed very comfortable. Good location. Will visit again if ever in the area. Didn't try the breakfast or the pool or fitness center but all were available.

Was this review helpful? Yes 1
cstroy, General Manager at Comfort Suites, responded to this review

We would like to thank you for taking the time and leaving such positive Feedback. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Crystal Allison General... More 

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