We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Grand Plaza Hotel & Convention Center

3.5 of 5 444 N Summit Street, Toledo, OH 43604 (Formerly Grand Plaza Hotel Downtown Toledo)
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Grand Plaza Hotel & Convention Center
Professional photos View all
Browse nearby
Grand Plaza Hotel & Convention Center
Write a Review

204 reviews from our community

Traveler rating
    24
    42
    47
    41
    50
See reviews for
38
38
10
60
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (50)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (55)
  • Dec-Feb only
    (32)
All months
There are newer reviews for Grand Plaza Hotel & Convention Center
See the most recent reviews
Columbus, Ohio, United States
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 13, 2014

For the 3rd year in a row, our rowing team has stayed at the Grand Plaza for the Toledo Frogtown regatta. You cannot beat the convenience of the location nor the service. Our contact, Pat Ransom, is a gem and always patient with the changes we make to our rooming lists. This year, for the first time, I personally ate... More

Was this review helpful? Yes
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear Janice 132013, Thank you so much for continuing to support us here at the Grand Plaza! We adore your group and look forward to the amazing Frogtown Regatta every year! I will pass your kind words to the entire staff, who appreciate deeply that you took the time to fill out your Trip Advisor Survey! See you Next Year!!!! More

Columbus, Ohio
Top Contributor
236 reviews 236 reviews
52 hotel reviews
169 helpful votes 169 helpful votes
3 of 5 stars Reviewed October 13, 2014

We were here for a conference. This was a really nice hotel at one point. Now it looks a bit worn and bedraggled, much like this part of Toledo. This was part of a major development (Seagate) to bring folks back to downtown. Much of the development has failed. The location is still good, withing walking distance of a number... More

Was this review helpful? Yes
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear Kgilbert78, Thank you for taking the time to fill out your trip advisor survey. We appreciate all of your observations! Concerned guests, like yourself, is how we grow and improve, so Thank You! Your suggestions will help us improve and hopefully we will have the chance to once again be of service to you! More

Toledo, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 6, 2014

This hotel, although it promises an exceptional experience, falls completely short of all expectations. To start with, we didn't receive honeymoon suite as promised, instead the bride and groom were placed in a crappy "suite" (old, stained carpet, wallpaper falling down and tube TV's) and for a "pre-wedding shoot", was unacceptable and seemed to be out of the 1960's. When... More

Was this review helpful? Yes
Columbus, Ohio, United States
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2014

Where to start....The valets were seriously understaffed and 2 of them got into an argument outside my car window while I was waiting (for 20 min) to drop off my car. When I finally got close enough to do so, there were no luggage carts available and no staff to help unload. When I went inside to check-in, there was... More

Was this review helpful? Yes 1
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear JLK102, I am very sorry to hear about your experience during your stay here at the Grand Plaza. Please know that your comments have been taken very seriously, and that corrective measures have been taken immediately. We strive to make each guests a positive one. Through concerned guests like you showing us where we failed to meet your expectations... More

Midwest
Top Contributor
53 reviews 53 reviews
24 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 1, 2014

Large hotel. Valet parking. Beautiful location on the Maumee river. gave us a late (2pm) checkout but knocked on door three times to confirm even though DO NOT DISTURB sign on door. No breakfast buffet but menu breakfast was less than many buffets. Good quality. Meeting room not set up upon arrival but made do. Had an unlimited pancake breakfast... More

Was this review helpful? Yes
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear Travel2Much_2008, Thank you for taking the time to fill out your TripAdvisor Survey! We appreciate all of your comments and observations! Feedback is essential in any business growth, and we value your opinion. I hope we have the chance to serve as your home away from home again! More

LA
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed September 29, 2014

The Grand Plaza is in an excellent location if you are one of the few people who have business downtown. I have stayed there twice and without exception the staff is friendly and helpful. Location and people make this hotel OK. However, the hotel clearly is a worn property that appears to be just hanging on. Wait staff in the... More

Was this review helpful? Yes
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear SunValley9, Thank you for taking time to fill out your TripAdvisor Survey. Comments like yours are how we are able to continue to grow and improve. Your observations have been noted and corrective actions put into place. Because of your comments, and others like it, we are looking at upgrading our bathroom lighting, with new high efficiency light bulbs... More

Cincinnati, Ohio
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed September 21, 2014

What was good: The hotel Staff was nice. The beds were comfy. The blankets were great. Food was good. Good location. Went for a walk at the park next door. Easy to get around downtown. Hotel was quiet despite it being full over the weekend. Constructive feedback: Del Sol restaurant had one waiter who appeared to be multitasking with kitchen... More

Was this review helpful? Yes
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear KDL 1969, Thank you so much for your comments on your recent stay! The WIFI issues have been resolved! I apologize for that being an issue during your recent stay. We have upgraded our service speeds to the WIFI, broadcasting 3 times stronger than before. And also from your comments we are addressing the exercise room issues. It is... More

1 review
5 of 5 stars Reviewed September 15, 2014

The staff was very pleasant and helpful. The Aqua Bar is awesome! Met some management during my stay and all were very nice and attentive. Love the location - so much to do and the view, wow! Will stay here each and every time I am in Toledo on biz no question!!

Was this review helpful? Yes
Rick D, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear RW, Thank you so much for your kind words! They mean the world to our staff who work so hard to make every guests stay as perfect as is possible. We hope to see you again soon! More

Parsippany, New Jersey
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed September 3, 2014

A good hotel if you are staying downtown. Clean hotel and there is a shuttle bus that took us back and forth to the Toledo Mud Hens Games. My wife enjoyed the dinner, and there was plenty to eat in the morning. A very nice place, and we will stay there again.

Was this review helpful? Yes
Nadia G, Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear Valued Guest, thank you for choosing to stay with us and for sharing your feedback. We are proud of our hotel, the people we having working here care about the building and all the people who visit to stay with us. Thank you for enjoying multiple services and sharing your experience with them. We encourage you to share you... More

Atlanta, Georgia, United States
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 2, 2014

The hotel itself was beautiful and appeared to be clean. We requested a room with 2 Queen beds, and we got a room with 2 full size beds, so that was a little disappointing. When we arrived at the font desk we were greeted by a line, which took a half hour to wait in, because only one person was... More

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Grand Plaza Hotel & Convention Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Plaza Hotel & Convention Center

Address: 444 N Summit Street, Toledo, OH 43604 (Formerly Grand Plaza Hotel Downtown Toledo)
Location: United States > Ohio > Toledo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Grand Plaza Hotel & Convention Center 3.5*
Number of rooms: 241
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Priceline, Travelocity, Expedia, TripOnline SA, Despegar.com, Odigeo, Hotels.com and Tingo so you can book your Grand Plaza Hotel & Convention Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Toledo
Grand Plaza Hotel & Convention Center Toledo, Ohio

63 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (21)
Viewed
View from room (5)
Viewed
Dining (1)
Viewed
Hotel & grounds (2)
Viewed
Room/suite (2)
Viewed
Bathroom (1)
Viewed
Other (10)

Management photos: Courtesy of the property manager

Viewed
All management photos (43)
Viewed
Hotel & grounds (12)
Viewed
Room/suite (7)
Viewed
Dining (3)
Viewed
Pool/beach area (2)
Viewed
Other (19)
Hotels you might also like...
Check In Check Out
Price Your Stay