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Grand Plaza Hotel & Convention Center

444 N Summit Street, Toledo, OH 43604 (Formerly Grand Plaza Hotel Downtown Toledo)
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Grand Plaza Hotel & Convention Center
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226 Reviews from our TripAdvisor Community

Traveler rating
    30
    47
    53
    46
    50
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40
45
11
66
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Arlington, Virginia, United States
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I thought this hotel was a nice place to stay, Nothing spectacular but it was nice. The location was great for downtown Toledo, you could walk most places. We had a room with a great view of the river. I will say the bathrooms were pretty dimly lit. The valet was sometimes very slow and not the best but it... More 

Was this review helpful? Yes 1
Canton, Michigan
1 review
3 of 5 stars Reviewed 1 week ago

My wife and I took a trip to Toledo, Ohio for a pleasure weekend and booked our two day stay at the Grand Plaza Hotel. the check-in was slightly longer than the average time but we waited and finally got checked in only to have the clerk forget to give us our free breakfast passes which we went back the... More 

Was this review helpful? Yes
steve b, Manager at Grand Plaza Hotel & Convention Center, responded to this review

Thank you for staying with us and taking the time to tell us about your experience. I apologize that you experienced such poor service. While the Memorial day weekend was a very busy one for us, we should have performed much better than what you experienced. We are in the process of correcting many of the items that you mentioned... More 

Midlothian, Virginia
Top Contributor
60 reviews 60 reviews
23 hotel reviews
615 helpful votes 615 helpful votes
3 of 5 stars Reviewed 2 weeks ago

During a recent visit to Toledo Ohio, my wife and I stayed at The Grand Plaza Hotel Downtown Toledo. The hotel staff was courteous and friendly and check-in was effortless. Our room was clean and well furnished with all the standard toiletries, hair dryer, etc. The bed was comfortable and the following day’s breakfast buffet was fine. The only issue... More 

Was this review helpful? Yes 2
Traverse City, Michigan
Top Contributor
79 reviews 79 reviews
24 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 27, 2015

I find it slightly outrageous that they charge what they do for valet parking when there is a self park garage two blocks away for $3 a day. The rooms are clean and the service is average, but there is nothing above average about this property. I stayed here twice and both times the lighting in the room was poor... More 

Was this review helpful? Yes
steve b, Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear Wes1031 Thank you for staying with us in Toledo and for your comments. We never stop learning or trying to improve. Hopefully, you will give us another chance to serve you if you visit the Toledo area again. Again Thank you Steve B General Manager More 

Detroit, Michigan
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 25, 2015

very nice . My trip was just a overnight get away . So much to do within walking distance and not far from home . mini vacy. well deserved to be spoiled every now and again . Some very nice resturaunts I cant wait to go back explore even more love sitting by the water watching the rowers how relaxing... More 

Was this review helpful? Yes 1
Top Contributor
57 reviews 57 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed April 21, 2015

Too old and too expensive. In the downtown but close to nothing. No breakfast included and no free parking. Carpet in the room was dirty, my impressions has been very sad... Inwon't go anymore there, sorry. You can find better for less money..

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steve b, General Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear Seaquest82 Thank you for the feedback and your recent visit to the Grand Plaza Hotel Toledo. One of the challenges of having a downtown hotel on the river is having parking surfaces and decks close enough for guests with luggage. This is why we try to provide Valet parking at a competitive rate. Please if possible contact me so... More 

1 review
5 of 5 stars Reviewed April 14, 2015 via mobile

Wanted to give a big THANK YOU to maintenance man, RICK (?) aka "big poppy" for going out of his way to help us fix our trailer hitch! He helped us getc back on the road safely! It was nice having a restaurant on site-we enjoyed two meals there!

Was this review helpful? Yes
steve b, Manager at Grand Plaza Hotel & Convention Center, responded to this review

Dear hazrlnuts Thank you for the positive comment about our Rick. He has been with us for many years and works hard to take care of people. Thank you again and I hope that you will return to see us at the Grand Plaza Toledo. More 

Newport, Rhode Island
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 13, 2015

Our family came to town for the fantasicon convention. The front desk got us to our room quickly. Our room smelled and felt very clean. I had my little ones so I thouroughly checked the room and to my surprise found NOTHING. I couldnt even find one hair in the bathroom. I was so very impressed! As I walked through... More 

Was this review helpful? Yes 2
Sandusky, Ohio
1 review
5 of 5 stars Reviewed April 7, 2015

The Hotel was very nice. The front desk gentlemen was very professional and check in was fast & courteous The room was very clean and the bed was comfortable. Enjoyed the bar which actually closed at 10 so didn't get much of a chance to relax. I did request a 7:00 am wake up call and ended up getting a... More 

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Elyria
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 of 5 stars Reviewed April 1, 2015

Excellent value. Their shuttle service is a gem. Took us to casino and restaurants. Were very helpful and accommodating. We had breakfast which was good but service was a bit slow. Overall excellent value and good location.

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