WE had the most amazing stay at the Crown Plaza Toledo. The staff was the best I have encountered anywhere. They were polite, friendly and coulod not do enough to assist and get things right the first time. The restaurant was exceptional!!! The desk staff great and we had a slight problem withy the card entry and the fellow who... more

I stayed at the Crowne Plaza last week, and was pleasantly surprised, after reading the other reviews. Some of my colleagues in our Toledo office said they have stepped up their service, and it showed. The staff was friendly and attentive, and the hotel is pleasantly situated on the riverfront. The only bad experience was the ridiculously overpriced breakfast in... more

I have stayed at this hotel the last two times I have been in Toledo. My last trip here which was in January, I had to change rooms 3 times. The first room had no heat and they sent engineering up who said there really wasn't much he could do about it, but he would check the pipes in the... more

I am from Chicago and I work in the hotel industry so I immediately know good service when I see it. This hotel has changed hands many, many times but it usually manages to maintain itself. One tends to lower ones expectations when staying in a small city like Toledo anyhow. We were greeted at check in around 8pm by... more

We got an amazing deal from priceline to stay here, only $76/night. It was well worth it to stay here. The interior is clean and modern. The rooms are spacious and comfortable. The staff are helpful and friendly. We arrive at midnight and the valet driver offered to drive us to a local bar and pick us up for free!... more

I recently stayed at this hotel and was shocked by how badly it is run. Although the location and rooms were nice, they were lacking in many areas. I had made a reservation online (which they had lost) and instead of simply apologizing and taking my confirmation papers, they told me they had no record at all in their system... more

While this hotel wasn't the worst I've ever stayed in, there were a few more disappointments than I would have liked. They sent us to the wrong room and after the mistake we were upgraded to a better room. The toilet and phone in the upgraded room didn't work. After we asked them three times to fix it, they gave... more

We stopped here on our way through town. This hotel is clean. I am a clean freak and this hotel doesn't make my skin crawl. It's not a 5 star, but I would stay here again. more

I was not impressed at all with Crown Plaza. My friend missed my brothers wedding due to the poor valet and loosing the his keys. (they left them in the car unlocked!) My husband waited 30 minutes to get valet and when we checked out, we waited 45 minutes to get our car out. I even asked to get my... more