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Holiday Inn Strongsville

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15471 Royaltyon Road, Strongsville, OH 44136
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Holiday Inn Strongsville
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Holiday Inn Strongsville
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185 reviews from our community

Traveler rating
    35
    59
    54
    25
    12
See reviews for
51
31
11
56
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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    (43)
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Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 1 week ago

Hotel was OK. There was a lot of remodeling going on, so the elevators actually went out a couple of times. Part of the halls were covered in paper. Our room was good, we got on the 6th floor, which is usually nice and quiet. Desk chair looked like it should be trashed. Bed was very comfy. TV did not... More 

Was this review helpful? Yes
Libby G, Manager at Holiday Inn Strongsville, responded to this review

Thank you for staying with and we hope you enjoy the new renovations are finished. I do apologize with the inconveniences. The rooms do have HBO and I will inform maintenance to check the 6th floor on that status of our HBO. We are also getting new desk chairs with the renovations. We look forward to seeing you during your... More 

Surprise,AZ
Top Contributor
60 reviews 60 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Let me preface this review by stating that we have stayed at this same Holiday Inn on average at least once annually for the past 8 years. Also, I have stayed at many Holiday Inns nationwide for both business travel and leisure travel. I can honestly say this has descended from what was once years ago one of the nicest... More 

Was this review helpful? Yes
Libby G, General Manager at Holiday Inn Strongsville, responded to this review

I do no apologize for the inconveniences that happened during your stay. They are not acceptable. We are working on the issues that you brought up and the correct managers have been informed about all the issues. We again apologize for the inconveniences of you stay. We hope you stay here after the renovations are down and see the new... More 

Travelers are raving about these Strongsville hotels

Kearneysville, West Virginia
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We stayed there on a Thursday night at the beginning of May as a stopover on way ti visit friends. We arrived in the late evening, but there were several front desk clerks attending to late check-ins like ourselves, so the wait was minimal. The room we were originally assigned to had a constantly running toilet, so when we notified... More 

Was this review helpful? Yes
Libby G, Manager at Holiday Inn Strongsville, responded to this review

Thank you complementing the service. We strive to have great service. We do apologize for the inconvenience when you checked in and will be addressing it. We hope to have to stop by again sometime soon. More 

Iowa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed April 22, 2015

I travel regularly for work and have stayed in similar price range hotels for many years all over the country and this easily one of the worst, if not the worst condition room I have ever seen. Where to begin.. When I went to the room it had not been fully cleaned. Dirty towels on the floor, unwrapped soap, garbage... More 

Was this review helpful? Yes
Libby G, General Manager at Holiday Inn Strongsville, responded to this review

I am sincerely sorry to see your stay was not up to standards. The Holiday Inn does have high standards. The hotel is going through renovations to make stays excellent. We will address the housekeeping issues you had. We hope you will return to see the improvements after the renovations are completed. More 

Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed April 16, 2015

First off, upon entering roon there were items in bathroom trash, used soap and used towel. Elevator out of order. Window barely covers window. Plaster hanging from bathroom ceiling. Requested a refridgerater for room. At check in wss told first come, first serve so out luck. The bartender and food service was very good

Was this review helpful? Yes
Libby G, General Manager at Holiday Inn Strongsville, responded to this review

I am sorry to hear about you recent stay with the housekeeping issues. We will be addressing the housekeeping issues. We are glad to hear that the bartender and food met your expectations. More 

Broadview Heights, Ohio
1 review
1 of 5 stars Reviewed April 5, 2015

My Family and I went to the Easter buffet and it was absolutely horrible @ $27.95 per person I feel we could have had better food and atmosphere at the local Cracker Barrel. Two years ago when we went for Easter the food was wonderful. Not sure what they were thinking but even the staff were unprofessional as well as... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Strongsville, responded to this review

Dear Debra B, Thank you for taking the time to share your feedback with us. I am sincerely sorry to see that this stay was not at par with standards, particularly with the service received from our hotel staff. Please be assured that your concerns will be forwarded to them to consider for improvements. I have sent you a private... More 

Chicago, Illinois
Senior Contributor
31 reviews 31 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 28, 2015

Front desk, super friendly and kind. Waitress working breakfast, super nice. Breakfast food, good. Food service, super slow. Elevators, broken. Decor, outdated. Rooms, dirty toilets and hairs in towels. Lady working lounge area at night, rude. We had just attended a second night of a wake for a family memory exhausted, sad, but wanting a drink and to sit comfortably... More 

Was this review helpful? Yes
Gary G, General Manager at Holiday Inn Strongsville, responded to this review

I am sorry to hear about your recent stay, and Apologize for not living up to your expectations. We take customer service very serious, and the items you mentioned are being addressed. We are also under a full renovation of all areas including guestrooms, and public spaces. More 

Blythewood, South Carolina
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed March 11, 2015 via mobile

Since when I stayed in December they were doing a remodel. It appears the remodel has stalled out. The remodel was past due then. The lobby carpeting is long past due replacement. One of the elevators doesn't operate smoothly. The work out room still has the broken excercise bike. Not a recommended stay.

Was this review helpful? Yes
Gary G, General Manager at Holiday Inn Strongsville, responded to this review

I apologize we did not meet your expectations. I am glad to say, the renovations started back up agin this week, and we are expecting to finish all rooms and public areas by September of this year. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 24, 2015 via mobile

My coworkers and I had the pleasure of staying at this location last week. The van drivers demonstrate great team work with guest transport. The front desk agents can seem a bit cold but they're very helpful. The hotel has a separate lounge room set up for my coworkers, peers and I but still honored special requests if those items... More 

Was this review helpful? Yes
Gary G, General Manager at Holiday Inn Strongsville, responded to this review

Thanks for mentioning the great service you received at the Holiday Inn. We strive to make every guest feel comfortable, and welcome. I am glad you enjoyed your stay, and hope you will visit soon More 

Top Contributor
89 reviews 89 reviews
17 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 5, 2015

The shuttle service is fantastic. The restaurants are decent. The breakfast buffet is nothing special but it does the job. The dinner menu is a little small but I couldn't complain about any of the dishes I tried (chips & dip, wings, salad, pasta, burger). The servers were fantastic, for both breakfast and dinner. Front desk were very polite and... More 

Was this review helpful? Yes
Gary G, General Manager at Holiday Inn Strongsville, responded to this review

It is nice to hear we were able to meet you needs, and that you enjoyed your stay. We will be updating all the guestrooms, which will include refrigerators and microwaves for all rooms. More 

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