This was first time staying at this hotel. I had some fun stuff to do while on a short stay in the area and I used some Marriott Rewards points for the stay. That said, however, the rate at the time was about $150/night which seems high, given the location.
The room was very clean and comfortable and as is...
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Tech-trekker,
Thank you for your review and recommendation! We’re so glad you enjoy staying with us; we greatly appreciate your loyalty and taking the time to share your comments. We look forward to seeing you again!
All the best,
Jason Jackson, General Manager
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We almost always stay at Marriott properties. We stay at this one when visiting our daughter at Kent. This was our third stay at this property. Everyone is pleasant from the front desk, to the maid service, to the breakfast attendant. We've always had a room away from the highway and it has been quiet in that respect. The bathroom...
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Burg,
Thank you very much for your review. It’s great to know you and your family enjoyed the hotel. We appreciate all of your feedback and we can’t wait to see you again!
Yours truly,
Jason Jackson, General Manager
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We were visiting Ohio to run a trail race and had booked a room in Cuyahoga Falls, but learned while on the road from MA to OH staying in Stow would be much more convenient for our trip. We were in NY when we called and booked our room for a 3 night stay. My husband is a platinum member...
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Jensparks05,
Thank you so much for your review and recommendation! We appreciate hearing from you and are glad to know you enjoyed your stay and the level of service we provide. We look forward to seeing you next time you’re in Ohio.
Yours truly,
Jason Jackson, General Manager
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My family traveled to Akron/Stow for one night for a family funeral. The Marriott Courtyard was very helpful in making sure we had adjoining rooms and that our rooms were on the side opposite the highway as other reviewers suggested. We found the hotel to be very clean and quiet. There are a few gas stations, dunkin donuts and restuarants...
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Juleszee,
Thank you for taking the time to share your thoughts with us. I am grateful that my staff was caring and helpful during this difficult time. We appreciate your comments as all feedback is valuable to us so that we can perfect our guests’ experiences. We wish you and your family the best.
Sincerely,
Jason Jackson, General Manager
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I am a platinum member with Marriott and have never experienced such poor customer service. I booked a King whirlpool room 5 day prior to arrival and had a confirmation indicating the reservation. Upon arrival I was placed in an accessible room. I immediately went downstair and informed the front desk and did not request nor desire to be in...
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Dear RondaJS
All reviews are important to us and I would like to thank you for your candid review. There are times when we are sold out and must honor the reservations from other guests. Unfortunately, we were unable to meet your request to change room types as the rest of the rooms were reserved. You have my sincerest apologies...
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Nice, large, clean rooms. Front desk staff and the dining room staff for breakfast are terrific. We've stayed here twice and been very happy both times. The beds are comfortable, but a little hard after 2 or 3 nights. Would definitely stay here again!
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I stayed at the Courtyard Akron Stow for a night in December 2011. The property is comfortable and well-serviced. Check-in was very quick, and the rooms were very comfortable, with the excellent comfortable Marriott beds. My only gripe was that the air conditioning / fan unit in the room was old and very noisy, which disturbed my sleep; likewise, the...
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Thanks Disgrun, for your review. Glad you found your stay comfortable. I am concerned about the noise you experienced and I will have maintenance look into the air conditioner unit and bathroom fan. Thanks again for your review.
Best regards,
Jason Jackson, General Manager
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This is one of my favorite hotels because i stay in it the most! Our headquarters are in Akron, so this is a great place to stay. The staff is great, especially Jay the Bartender. I had to give an update even though I've reviewed this hotel before. This last stay, I received a phone call from the front desk...
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Reviewed October 12, 2009
Thanks again EfficientTraveler for your review and recommendation. I am fortunate to have a great team that truly cares about offering great service. I will let Jay know you appreciate his service and I am glad the phone was returned to your colleague swiftly. We look forward to seeing you again!
Best regards,
Jason Jackson
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This is a great hotel not too far from Akron. There were a number of "nice things" that made it enjoyable.
While the hotel was full, there was plenty of parking. The Staff were friendly and went out of their to make the stay super. The room was quite large and had a balcony, microwave and fridge. It wasn't a...
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Thanks R_n_R_Travellers, for your wonderful review and recommendation! I am glad you found your stay to be top-notch and relaxing. Our staff is always happy to help make your stay more comfortable and I will be sure to pass along your comments. We look forward to seeing you again!
Yours truly,
Jason Jackson, General Manager
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I was stoked. I called 2 friends while in the room to tell them how they would love it. It is very nice, but I was shocked when while sitting at breakfast, an employee askes me if "i had the breakfast rate." I was taken aback. She asked me my room number and proceeded to give me a check for...
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