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Extended Stay America - Cincinnati - Springdale - I-275

2.0 of 5
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320 Glensprings Road, Springdale, OH 45246
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Extended Stay America - Cincinnati - Springdale - I-275
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Ranked #2 of 2 Hotels in Springdale
A recent review
5 of 5 stars Reviewed June 23, 2014
Annette L Marblehead, Ohio
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43 reviews from our community

Traveler rating
    19
    8
    4
    7
    5
See reviews for
10
7
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Extended Stay America - Cincinnati - Springdale - I-275
See the most recent reviews
Marblehead, Ohio
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

my room was very nice, clean and comfortable. employees were very nice and very helpful . easy to locate, parking was close to room, outside was very clean ,looked nice and well kept. my room as ready when I arrived, would stay again. Annette lucas

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Annette - I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that you had a number of issues with your room. Many of these could have been avoided and for this I truly apologize. To uphold our company's high standards, we will be doing a more detailed check moving... More 

Lawrenceville, Georgia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 3, 2014

We had been staying at a near-by location and the service had been going downhill and the value was not there. Stopped by and Lois and Chevonne made certain that we were taken care of and comfortable. We will be back soon. Thanks.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Bruce - Thank you for taking the time to write such a great review of our hotel. I am glad to hear that our staff was able to provide you with superb service and make you feel comfortable during your visit with us. I will be sure to share your kind remarks with our team. Thank you for choosing Extended... More 

Indianapolis
Contributor
15 reviews 15 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 25, 2014

Our soccer team secured a block of NON-SMOKING rooms for a weekend soccer tournament. The first issue was that the hotel did not reserve non-smoking rooms. Several of our families were put into smoking rooms. The second issue was that the smoking rooms were way different that the non-smoking rooms in terms of cleanliness and updating. The smoking rooms look... More 

Was this review helpful? Yes 1
Indianapolis, Indiana
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed May 14, 2014

I was greeted with a smiling, helpful front desk staff member. Things went downhill after walking into my room. The room was dirty with nicotine stains, yellowing on the walls and doors. The room smelled unpleasant. There was hair in the bed and throughout the bathroom. My stay ended with a nice grab and go breakfast and another friendly front... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad that you found our staff to be welcoming and helpful during your stay. As well, it's great to hear that you enjoyed our grab-and-go breakfast. Still, I apologize that the cleanliness and condition of our your was unsatisfactory. I will be meeting with our... More 

Finneytown
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 10, 2014

I recently stayed at this place for over a year and the staff grew to not just being workers there, they became family. They greeted you by name and asked all the time if my room and things met with my approval. I never had any issues that were a problem. The grab and go breakfast was nice. The room... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Tom - The staff and I read your review, and would like to thank you for writing such wonderful things about your experience at our hotel. I am glad that you enjoyed our great staff, your fully equipped kitchen and our grab-and-go breakfast. I will be sure to share your kind remarks with our entire team. Thank you for choosing... More 

Fairfield, Ohio
Senior Contributor
21 reviews 21 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 5, 2014

Stayed at the Springdale facility for three weeks during my relocation. The manager Tina and the lead Lois are very nice and professional as well as the other staff. My room was quiet and clean. Great location.

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

I appreciate you posting a review of our hotel. I'm glad that you enjoyed our great staff and our location during your visit with us. As well, it's great to hear that you found your room to be clean and quiet. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America.... More 

Knoxville, Tennessee
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2014

Great stay and value for the money. Staff was incredibly courteous and helpful. Room was a little noisy on the interstate side, but noise between rooms was minimal. Bed comfort was average, but room was clean and accommodating. Breakfast was minimal, but didn't expect more due to their being kitchen facilities in the rooms. First time at an Extended Stay,... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

I want to thank you for taking the time to post a review of our hotel. I'm glad that you enjoyed your clean room and our friendly, helpful staff during your stay with us. Still, I apologize that you experienced some noise disturbance from the nearby traffic. Your comments will be useful as we continue to improve our hotel. Thank... More 

Heath, OH
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 28, 2014

We have stayed at most of the Extended Stay America locations in the Cincinnati area over the years and I would say this one is slightly nicer than some of the others. Having exterior corridors is actually nice in this instance because the smells from cooking tends to accumulate in the hallways at most similar places. The place is a... More 

Was this review helpful? Yes 1
Manager_11525, Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future! More 

Cincinnati, Ohio
1 review
3 of 5 stars Reviewed March 10, 2014

I have stayed at this location several times before when traveling by myself; I get to the area every couple months. I have stayed here because the rooms are a little larger and I have the mini-kitchen. The only thing I use is the fridge but the other stuff is there. It's certainly not the Ritz but it's OK. This... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

David – I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our pet policy did not meet your expectations. As well, I apologize that you experienced issues with your TV during your visit. Your feedback will be very helpful as we continue to improve our guest experience. If... More 

Lakewood, Ohio
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 16, 2014

The hotel was nice.. little hard to find.. It is all the way in the back, but that was ok.. room was very clean, no stains on the carpet( a plus) but the wall/ceilings are very thin. I couldn't sleep because of the upstairs guest..I do not know what was going on but they were truly very noisy especially at... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you so much for sharing your experience with us. I apologize for the noise disturbances from your neighboring guests. Our staff is committed to satisfying our guests and we will use your feedback to help us improve. We are happy to learn that you enjoyed your clean room and our friendly staff. We hope you will give us another... More 

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