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Extended Stay America - Cincinnati - Springdale - I-275

2.0 of 5
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320 Glensprings Road, Springdale, OH 45246
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Extended Stay America - Cincinnati - Springdale - I-275
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49 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

I will always stay at this hotel whenever I need some time away. The staff is super friendly and very helpful. The rooms have always been clean. The beds aren't that bad either! I slept good while staying there. The location is on point! Right off Route 4, everything is around there. For the price and how awesome the stay... More 

Helpful?
1 Thank Meagan S
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Room was nice and Clean, Hotel Staff nice and friendly , No noise problem's , they have stove and refrigerator, but you have to bring your own Pot's & Plates etc. I would definitely recommend this Hotel to families and friend's . I attended a New Year's Eve Event close by and it was a great combination !

Helpful?
2 Thank David P
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you so much for sharing your experience with us. Please accept our apologies that our amenities were not clearly communicated during check-in. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk. Still, I am glad that you had a positive stay overall. I truly appreciate your comments regarding our... More 

Cincinnati, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 30, 2015

I have rated this property in relation to value for money. I think you get very good value for your money here. The staff is very nice and the manager Tina very accommodating. The rooms are decent, and again what do you expect for that price. It is not Marriott or Hilton, but not that price either - so you... More 

Helpful?
1 Thank From_Cincy_Ohio
Akron, Ohio
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 5, 2015

WE were given room 100 on check-in, when we took our luggage to the room we noticed some dead bugs ( cockroaches ) on the floor, which was filthy, the stove in the kitchen had not been cleaned and was caked in browned old burnt on grease, the cabinet was falling apart, the wall light was literally hanging off the... More 

Helpful?
2 Thank andrewsD1344TM

Travelers are raving about these Springdale hotels

Level Contributor
63 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
2 of 5 stars Reviewed September 10, 2015 via mobile

Nice property, great location but it is really starting to look run down. Garbage cans full, cigarette butts ALL over, the entire exterior needs a good clean up maybe a pressure washing? It seems like this is a long term living quarters for some rather than a temporary home away from home. I think this is home to many there.... More 

Helpful?
Thank Driverjoe
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 26, 2015

I received a confirmation of my reservation with the quoted room rate. Upon arrival, I was told that the rate was more than double the quoted rate. The manager, Tina, was very argumentative. She refused to give me her last name or supervisors name. Additionally, the noise from the highway was nearly unbearable.

Helpful?
1 Thank Andrea M
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for your experience at check-in. In response to your feedback, we have reviewed our reservation and check-in procedures to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

Springdale, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 8, 2015

I resided at the 1-275 hotel for approx. 3 years uninterrupted. During my stay there were many positive changes. The rooms were both painted and refurbished, and a continental breakfast was added. This Improved my stay a great deal. Staff changes also improved service. The Manager always responded to issues or requests in a timely manner. I have severe health... More 

Helpful?
3 Thank Deborah P
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed February 23, 2015

I have stayed at hotels and motels, even in third world countries, and this has been the worst experience I have ever had. I was harassed by the staff; mainly the female manager, Tina. I have been called, excessively, on my cell phone, and questioned as to why I did not answer it while at work. I was harassed about... More 

Helpful?
2 Thank 56ds
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our housekeeping schedule was an unsatisfactory and that your interaction with management was uncomfortable. I would like to personally apologize if I offended you with any communication during your stay. To uphold our... More 

Haslett
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed February 7, 2015 via mobile

Booked hotel on Priceline. Should have researched the pet fee. Wasn't expecting it to be $25/dog since the quality of hotel was nothing special. I have 2 under 10lbs and the dog fee was almost as much the room per night. Aside from the pet fee location was fine, but room was in poor shape. Wish I would have spent... More 

Helpful?
1 Thank huhnnich
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to tell us about your stay. We are sorry to hear that your room and our pet policy did not meet your expectations. We will work with our housekeeping and maintenance staff to ensure all of our rooms meet our standards prior to our guest's arrival. We will also forward your concerns regarding the... More 

Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 28, 2014

Hello, I stayed here for about a month for work. Driving up to it, you past a Super 8 hotel right in front of and ESA sits in the back! I was not at all impressed by the immediate location, (being next to Super 8), but, after gong into the lobby and chatting with the staff during my check-in, they... More 

Helpful?
1 Thank tonewash
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