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Extended Stay America - Cincinnati - Springdale - I-275

2.0 of 5
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320 Glensprings Road, Springdale, OH 45246
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1 room 1 guest
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Extended Stay America - Cincinnati - Springdale - I-275
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44 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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    (44)
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    (14)
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    (15)
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    (5)
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    (10)
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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 26, 2015

I received a confirmation of my reservation with the quoted room rate. Upon arrival, I was told that the rate was more than double the quoted rate. The manager, Tina, was very argumentative. She refused to give me her last name or supervisors name. Additionally, the noise from the highway was nearly unbearable.

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies for your experience at check-in. In response to your feedback, we have reviewed our reservation and check-in procedures to ensure your experience is not repeated. Thank you very much for providing us with your feedback. If you would like to discuss this further,... More 

Springdale, Ohio
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed April 8, 2015

I resided at the 1-275 hotel for approx. 3 years uninterrupted. During my stay there were many positive changes. The rooms were both painted and refurbished, and a continental breakfast was added. This Improved my stay a great deal. Staff changes also improved service. The Manager always responded to issues or requests in a timely manner. I have severe health... More 

Was this review helpful? Yes 3
Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed February 23, 2015

I have stayed at hotels and motels, even in third world countries, and this has been the worst experience I have ever had. I was harassed by the staff; mainly the female manager, Tina. I have been called, excessively, on my cell phone, and questioned as to why I did not answer it while at work. I was harassed about... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our housekeeping schedule was an unsatisfactory and that your interaction with management was uncomfortable. I would like to personally apologize if I offended you with any communication during your stay. To uphold our... More 

Haslett
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed February 7, 2015 via mobile

Booked hotel on Priceline. Should have researched the pet fee. Wasn't expecting it to be $25/dog since the quality of hotel was nothing special. I have 2 under 10lbs and the dog fee was almost as much the room per night. Aside from the pet fee location was fine, but room was in poor shape. Wish I would have spent... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

Thank you for taking the time to tell us about your stay. We are sorry to hear that your room and our pet policy did not meet your expectations. We will work with our housekeeping and maintenance staff to ensure all of our rooms meet our standards prior to our guest's arrival. We will also forward your concerns regarding the... More 

Atlanta, Georgia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 28, 2014

Hello, I stayed here for about a month for work. Driving up to it, you past a Super 8 hotel right in front of and ESA sits in the back! I was not at all impressed by the immediate location, (being next to Super 8), but, after gong into the lobby and chatting with the staff during my check-in, they... More 

Was this review helpful? Yes 1
Chicago
2 reviews
1 of 5 stars Reviewed August 12, 2014 via mobile

We had heard that Extended Stay was a nice option but the low price was not enough to rationalize the poor condition of the property. The place was flat out scary! Phone did not work and the area outside our room was filthy!

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Toledo, Ohio
1 review
4 of 5 stars Reviewed July 30, 2014

Stayed just overnight. Room was clean and the property is pet friendly. Pillows were toooooooo soft but our stay was good. The property is easy to find and is relatively close to a lot of things. The front staff was friendly and if you forgot things they probably have it at the front desk.

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Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 28, 2014

This was my 2nd time staying here. The 1st. time I was traveling alone and got violently ill, I dialed 911 from my room and 10 seconds later the staff ran up to my room and stayed with me till help arrived. The were very comforting and helpful. I traveled with my children this time and had separate rooms. The... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Springdale - I-275, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our comforting & helpful staff. We are pleased to have provided you with clean, comfortable rooms at an affordable rate. Thank you again taking the time to share your experience with us. The staff and I would love... More 

Richmond, Virginia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed July 14, 2014

Booked a room on way into town via cell phone and thirty minutes later, the room was unavailable for whatever reason. So the lady (not a front office worker but the self-declared "night laundry lady that checked late arrivals in") had to switch us to a room with two double beds (we are a married couple). We had booked the... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 2, 2014

The room was very nice and cozy. Had a full size fridge and even 2 burners to cook on. The location was nice being away from the main road so it was quiet. Staff was very nice. I only had 2 problems...the people before us burned popcorn and the microwave wasnt cleaned. My other problem was we couldnt get a... More 

Was this review helpful? Yes 1
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