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Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall

2.0 of 5
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11645 Chesterdale Road, Springdale, OH 45246 (Formerly Extended Stay America Cincinnati - Springdale South)
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Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall
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21 reviews from our community

Traveler rating
    5
    6
    2
    2
    6
See reviews for
7
3
5
2
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 3, 2014

The room price keep getting higher. Even though it was off season. Had issues with rooms but staff assisted on making right or put me in different room. They are pricing themselves out of market. Pretty soon will move on.

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

I want to thank you for taking the time to post a review of your stay. We are happy to read that we provided you with great guest service; however, we regret to read that our rates are becoming an issue for you. As this hotel's manager, I will share your feedback with our upper management. Thank you again for... More 

2 reviews
1 of 5 stars Reviewed September 4, 2014

The moment we got here one of the employee's (Shelly) was very rude she snapped at us telling us we cant check in before 3 pm she told us to leave and come back after 3 she was mean at snappy. she was the same person who said she get someone to clean our room on Sunday sense they didn't... More 

Was this review helpful? Yes
New Lexington
1 review
1 of 5 stars Reviewed July 25, 2014

When we arrived and entered our room I was immediately disgusted by the room!! It was beyond disgusting there was hair in the tub, the toilet was filthy, and our non-smoking room smelled like smoke!! I specified non-smoking mainly because my daughter has asthma. We booked with Hotel.com and fortunitaly they will be reimbursing us in full. Lets just say... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room had a smoking odor and that there were severe cleanliness issues. I will be meeting with our housekeeping and maintenance staffs to ensure a deep... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed June 7, 2013

I had to move to Cincinnati for work and Crossland Economy Studios offered me great rates for three months until I was able to find the right apartment in the right area. This place has a convient location to any kind of shopping. food, clothing, household goods, furniture, etc. Great staff with great housekeeping and maintenance were always to provide... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

The team and I appreciate your kind remarks. I am glad to read that you were pleased with all our staff and the service they provided to you. We truly enjoyed having you stay with us and hope your apartment is exactly what you were looking for! Thank you again for your review. It would be our pleasure for you... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2013

Sylvia and Chiara went out of there way to make this a home away from home. This location has huge rooms. My room had some dated features like the fridge and walpaper but was super clean. I recomend this hotel.

Was this review helpful? Yes 1
ESH0003, Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

Thank you for your review. It is great to hear that the hotel provided you with a "Home Away from Home" experience. With the kitchens in every room it does give you the ability to cook what you want to eat and save money instead of eating out. Thanks again and for mentioning the great service Silvia and Chiara offered... More 

Columbus, Ohio
1 review
2 of 5 stars Reviewed May 24, 2013

I stayed there 5/18/2013 checked in using a credit card but was going to pay cash on check out receptionist agreed the next morning while walking my dog a female staff member sneaked to my door and locked me out until I paid the entired bill mind you this was day one of a two day stay. Its UNPROFESSIONAL to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

Thank you for providing us with feedback about your stay at our hotel. I apologize that you were locked out of your room for any period of time and you were unable to pay for your stay in cash at check-out. Please know, this type of payment is against company policy and was wrongly accepted by a new front desk... More 

Toledo, Ohio
Contributor
15 reviews 15 reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed May 21, 2013

I stayed at Crossland Economy Studios in Springdale OH on the night of 05/16/2013. I missed my jacket in the room while checking out in the morning of 05/17/2013. I called the hotel the next day and asked them how could I retrieve my jacket. They told me there was no jacket left behind in the room. I told them... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

Mehrad - I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that we could not locate your jacket when you originally called. After further searching, we were able to locate it and have mailed it to your home address. You should receive it shortly. As well,... More 

1 review
5 of 5 stars Reviewed May 19, 2013

Great, I predict you will be surprise with the rooms here. I will stay here anytime I'm back in Cincinnati in the future. I've stay in a number of hotels this year, but this is the best compared to the price and location. In fact, for the money the best place I ever stayed

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

Thank you for taking the time to write a review of your stay. We are so happy and proud to hear that you had a great stay with us. We look forward to having you visit with us again in the future. More 

Lake Mary, Florida
2 reviews
4 of 5 stars Reviewed April 14, 2013

Good place for business persons and technology contractors. Other rooms could use some more extensive cleaning especially for the business class. Extensive cleaning meaning more dusting, taking time to thoroughly vacuum, wipe down sink, bathtub, and range including the chrome.

Was this review helpful? Yes
Manager_11525, General Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

The feedback provided in your review is much appreciated. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we didn't reach the level of cleanliness that we should have. Your comments were reviewed by the staff, and we will take the necessary actions to make sure your experience is not repeated.... More 

Cincinnati, Ohio
1 review
5 of 5 stars Reviewed April 11, 2013

I truly enjoyed my stay at Extended Stay. Due to a fire, I needed a place that could accomodate me for approximately four (4) weeks. The personnel was helpful and courteous, especially Becky Reid, Chiara McClendon, and Silvia Potts. Every need was met from a clean room, to clean laundry facilities, nearby eating establishments if desired. It was also nice... More 

Was this review helpful? Yes
Joe O, Manager at Crossland Economy Studios - Cincinnati - Springdale - Tri-County Mall, responded to this review

Thank you for your review. It is great to hear that the hotel provided you with a "Home Away from Home" experience. With the kitchens in every room it does give you the ability to cook what you want to eat and save money instead of eating out. Thanks again and for mentioning the great service Silvia, Becky, and Chiara... More 

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