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Holiday Inn Express & Suites

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11160 Dowlin Drive, Sharonville, OH 45241
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Holiday Inn Express & Suites
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75 Reviews from our TripAdvisor Community

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Traveler rating
    33
    22
    10
    7
    3
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26
6
5
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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  • French first
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LEXINGTON, KY
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for a few days of shopping in the Cincy area. Great location and easy to get many places north and south of the exit. The place seems new and is very neat and attractive. The staff here actually seem glad your here and are very friendly. The morning staff that take of the breakfast area are friendly... More 

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your feedback! We are so pleased you enjoyed your stay with us and hope you'll return very soon! Guests like yourself are the reason we love to do what we do! -Mel Foster Asst. General Manager More 

Effingham, Illinois
1 review
1 of 5 stars Reviewed 2 weeks ago

When I first arrived it was horrible. I was told even though I was a platinum member I could still not checking and I had to wait until 3. I walked back into the lobby at 4 and there were probably 15 people in the lobby and 5 people behind the desk and yet it took 20 minutes just to... More 

Was this review helpful? Yes
NelsonBuck, Asst. General Manager at Holiday Inn Express & Suites, responded to this review

Thank you for your feedback. We sincerely apologize for the inconveniences you experienced during your stay. I completely understand your concerns and frustration. The day of your arrival, we had just sold out the night before and had not received our housekeeping reports early (as we usually would) so we did not have clean rooms in our system to check... More 

Williamsville, New York
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The front desk staff was friendly and extremely helpful and went out of their way to make sure our stay was as good as can be. The breakfast was surprisingly good for not having an onsite restaurant.The cleaning staff and other hotel workers always acknowledged us and asked if we needed anything. The rooms were slightly on the small side... More 

Was this review helpful? Yes
Madison, Wisconsin
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were in town for a lacrosse tournament and loved having a relaxing place to return to after a long day. Jontee was especially helpful and friendly. Nice room, comfortable bed. Great breakfast selection. Great restaurants nearby. Will return when we are in town again

Was this review helpful? Yes
Nashville, Tennessee
1 review
5 of 5 stars Reviewed June 27, 2015

Friendly, clean. Up and beyond making our visit like being home. Location right off expressway. Big shout out to Jontee/Shondale and staff for making year number 12 a GREAT success. Our ladies group loved it. What a blessing.

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

Thank you ladies for staying with us again we really do appreciate you. We pride ourselves on the service that we provide to our guest and are happy to serve you. We can't wait to see you next year! More 

Vicksburg, MI
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed June 26, 2015

We were a bit concerned as we pulled up to the hotel as the neighborhood we drove through was a bit sketchy. But, the hotel itself was very nice! Dorca was working the front desk at check-in and she was friendly and welcoming. She made our family feel special. There was free coffee in the lobby at all times and... More 

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

heathersuek, I want to take a moment to thank you for your feedback. We are happy that Dorca made you feel at home and we will make a point to let her know that you said so. We apologize for any issues that you had while you were with us and we promise to do better the next time you... More 

Nashville, Tennessee
Level Contributor
188 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed June 16, 2015

If you're thinking that a 3 star review for this place, calling it "average" is bad, you're mistaken. The positives: Friendly staff Just off the interstate walking distance to restaurants basically quiet comfortable beds-really comfortable beds rooms that have room in them! microwaves & refrigerators in the rooms Free breakfast with good healthy choices Indoor rooms It has free wi-fi... More 

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

Thank you for taking the time to give us feedback on your stay. We apologize that we are unable to accommodate more space for guests who smoke but the local restrictions for smoking areas are very strict. We hope to see you again the next time you are in the area. More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed June 16, 2015

This hotel has everything to make your stay comfortable and is very child friendly. Anything we needed help with was accomodated by Jontee at the front desk. She was very friendly and we will definitely stay here on our next visit.

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

We are very happy that you enjoyed your stay with us, we pride ourselves on our comfort! We want to thank you for giving us the time to write this feedback and we can not wait until you get the chance to stay with us again. More 

Lansing, Michigan
1 review
5 of 5 stars Reviewed June 7, 2015

I've stayed at this holiday inn in 2012, wasn't very happy with it! This year I was there for 4 days boy what a big change, it was newly decorated, very clean, comfortable and accommodating. The staff was over and above excellent, each one of them made you feel like they knew you personally. Very friendly, great personalities, all of... More 

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

We are happy that you were pleased with your stay. We are most pleased that Jontee became a member of your family, we are all so proud of her! Thank you for your feedback and we can't wait till we see you again! More 

Lawrenceville, Georgia, USA
Level Contributor
28 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 1, 2015

We had originally planned to stay two nights in Cincinnati, and two nights in Columbus. We enjoyed our stay at this hotel so much that we just stayed the whole trip in Cincinnati at this hotel, and day-tripped to Columbus. Everything was clean and in great shape in the room. Nice decor and furnishings. Loved the mini-fridge, microwave, and sink,... More 

Was this review helpful? Yes
NelsonBuck, Manager at Holiday Inn Express & Suites, responded to this review

We apologize again for any inconvenience you may have had while at the hotel. We are really happy that you found our pricing reasonable and we hope to see you again the next time you are in the Cincinnati area. More 

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