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All 17 Sharonville hotels

Extended Stay America - Cincinnati - Sharonville

2.0 of 5 Hotel   |   11457 Chester Road, Sharonville, OH 45246
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Ranked #14 of 17 Hotels in Sharonville
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31 reviews from our community

Traveler rating
    1
    5
    6
    7
    12
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5
5
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12
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
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1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The rooms were not cleaned, feces in the toilet when we first arrived to our room and the room phone had makeup left on the speaking part. No kitchen utensils, unlike it states per website "fully equipped kitchen." We were transfered rooms. The following morning we did not have hot water, and per the check-in lady, she had stated that... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for bringing your experience to our attention. We are very disappointed to hear about the condition of your room and that you were not informed of our customizable kitchen packs. We store our kitchenware in a sterile environment and deliver them to your room upon request. We will work with our staff to ensure we are fully informing... More

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 18, 2014

I didn't originally plan to stay in a hotel but my apartments water heater almost explosed and was without water for over a day. This place was a second choice because my first hotel i picked was booked. This has to be the most RATCHET place i have ever stayed. My first problem was i had to wait like 10... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for providing us with details about your stay. I was disheartened to read that the cleanliness of your room did not meet your expectations. Please accept our apologies. I am hiring and training additional staff to ensure this does not happen again in the future. I really appreciate you bringing this to our attention. We hope to have... More

Cincinnati, Ohio
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 14, 2014 via mobile

It was very clean, modern, comfortable. The only thing I would change is the room with the twin beds. They were a little TOO firm (hard). They also seem sm as lover than a standard twin bed. But overall a nice place to consider.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your accommodations overall; however, I am sorry that your beds did not meet your expectations. You will pleased to hear we are upgrading our twin beds with double beds in the future. Thank you again for your... More

Redlands, California
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 25, 2014

The person at the desk when i checked in was awesome (kenneth). when i checked in to the room i had a problem with the tv not really working and he was very nice and assigned me to a different room. if you want all the kitchen utensils you have to ask the front desk (free but you have to... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize that the cleanliness of your room did not meet your expectations. I discussed your comments with our team, and we are providing additional training for our staff to ensure these issues do not continue in the future. Your... More

Cleveland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

This hotel is clean and inexpensive, and the staff was friendly. However, you should be aware of a few things. (1) They charge your credit card in advance for the duration of your reservation (2) The free WiFi is not usable for business purposes (VPN) -- you have to pay extra for that (3) It costs extra to have your... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay with us. We are glad that you found your room to be clean and appreciated our value; however, we apologize that you were not informed of our policies and procedures during check-in. We do offer free housekeeping services for our guests staying 7 nights or more. If... More

Middletown, Ohio
1 review
5 of 5 stars Reviewed July 23, 2014

great price friendly staff clean the place was located in the heart of the city with a night club that is real upscale hip hop no drama well police.The staff don't bother you it was good change of pace laid back city

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our staff to be friendly and that you found our hotel to be clean and convenient. Thank you again for your review. Thank you for choosing Extended Stay America. We look forward to seeing you in... More

Cape Girardeau, Missouri
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 8, 2014

The room hasn't been properly cleaned in months. Stool was filthy, room was dirty, bed uncomfortable, pillows unusable, safety latch on door looked like someone had tried to break in, and peep-hole had toilet paper stuck in it. Enough said!!!!!!!!!!!!!!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room did not meet your expectations. Your comments were reviewed by our staff and we are working to ensure that every room is cleaned to our standards and that all maintenance issues are addressed. We continually work to improve our hotel, so... More

Berlin, Wisconsin
Top Contributor
51 reviews 51 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 28, 2014

needs updates, but was clean, the staff was very nice, the grab and go breakfast is nice. could have more choices but you do have a kitchen in which you can prepare your own. overall, was good, would stay again, but they should at least update the carpet.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your kind words regarding our staff and the level of cleanliness in your room. I apologize that our grab-and-go breakfast selection did not meet your expectations. As we continue to make improvements to this offering, we will keep your feedback in mind. Thank you very... More

Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2014

I walk in and the lobby reeked of cigarette smoke. There was a schizophrenic man in the lobby pacing and talking to himself, and the desk clerk said "oh don't worry about him." I felt very unsafe! The accommodations themselves were fine, but that experience alone is enough to make me never want to return!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Perry - Thank you for your recent review of your stay. The situation you described regarding the smoke smell and guest in the lobby is truly regrettable. We are very sorry for your experience. In response to your feedback, I have moved the smoker's stand away from the front door and am reviewing our noise policies with the staff to... More

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Additional Information about Extended Stay America - Cincinnati - Sharonville

Address: 11457 Chester Road, Sharonville, OH 45246
Phone Number:
Location: United States > Ohio > Sharonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Cincinnati - Sharonville 2*
Number of rooms: 130
Reservation Options:
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Also Known As:
Extended Stay Sharonville
Sharonville Extended Stay
Extended Stay America - Cincinnati - Sharonville Ohio

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