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All 16 Sharonville hotels

Extended Stay America - Cincinnati - Sharonville

2.0 of 5 Hotel   |   11457 Chester Road, Sharonville, OH 45246
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16%
Ranked #13 of 16 hotels in Sharonville
  • Reviews (24)
  • Photos (5)
  • Amenities
  • Q&A
  • Room tips (4)
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24 people have reviewed this hotel

Traveler rating
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    4
    6
    5
    9
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9
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
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English first
Cape Girardeau, Missouri
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The room hasn't been properly cleaned in months. Stool was filthy, room was dirty, bed uncomfortable, pillows unusable, safety latch on door looked like someone had tried to break in, and peep-hole had toilet paper stuck in it. Enough said!!!!!!!!!!!!!!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room did not meet your expectations. Your comments were reviewed by our staff and we are working to ensure that every room is cleaned to our standards and that all maintenance issues are addressed. We continually work to improve our hotel, so... More

Berlin, Wisconsin
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 28, 2014

needs updates, but was clean, the staff was very nice, the grab and go breakfast is nice. could have more choices but you do have a kitchen in which you can prepare your own. overall, was good, would stay again, but they should at least update the carpet.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your kind words regarding our staff and the level of cleanliness in your room. I apologize that our grab-and-go breakfast selection did not meet your expectations. As we continue to make improvements to this offering, we will keep your feedback in mind. Thank you very... More

Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2014

I walk in and the lobby reeked of cigarette smoke. There was a schizophrenic man in the lobby pacing and talking to himself, and the desk clerk said "oh don't worry about him." I felt very unsafe! The accommodations themselves were fine, but that experience alone is enough to make me never want to return!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Perry - Thank you for your recent review of your stay. The situation you described regarding the smoke smell and guest in the lobby is truly regrettable. We are very sorry for your experience. In response to your feedback, I have moved the smoker's stand away from the front door and am reviewing our noise policies with the staff to... More

Virginia Beach, Virginia
1 review
1 of 5 stars Reviewed October 25, 2013

The bar at the end of the hotel driveway had their music on so loud, my walls shook. My room was not clean for the whole 4 days I was there. The tv only got a couple of channels that you were stuck watching.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that the music from the night club was a disturbance during your stay. To uphold our company's high standards, we will speak with the owners of the club. We have addressed this issue before and it had been corrected. I regret to hear it has... More

Sharonville, Ohio, USA
1 review
4 of 5 stars Reviewed September 17, 2013

For the money, you can't beat it! I have stayed here several times, the rooms are always clean, the air conditioner works and the beds are comfortable! The girl at the front desk is super nice and professional. Courtesy calls are made to the guests to ensure everything is fine. And, there's alway hot coffee waiting on me in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

I appreciate you taking the time to write a review of your experience with us. Thank you for the kind comments about our front desk employees and the comfort and cleanliness of your room. We hope we have the opportunity to see you again in the future. More

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 28, 2013

I stayed here a month ago and moved to a different Extended Stay because of a few things: 1. I did not feel safe. Granted, they put me in the back of the hotel so there was no noise, but the overall appearance of the place made it feel unsafe. 2. It was not clean. The elevator smelled like urine... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. I am so happy to hear that our staff provided you with such great service. Still, I am sorry to hear that you did not feel safe at our property. Please know we take these comments very seriously and will look for ways to improve in this area. As well, I... More

Pensacola, Florida
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2013

Stayed here one night and decided to move on. The room was ok, clean and bed was comfortable. The front desk staff was friendly and got us checked in quickly. My only concern for this hotel is the location. There is a nightclub next door. We stayed in the very back building so it was quiet but I worried about... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Hi Linda, Thank you for providing us with details about your stay. I am sorry to hear that you did not feel safe and had some concerns about the club next door. To uphold our company's high standards, we do have a security guard that works on the nights the club is open to ensure our guests can feel safe... More

Cincinnati, Ohio
1 review
1 of 5 stars Reviewed June 15, 2013

It's loose of money and satisfaction. The ambiance is dull and depressing. There is no cleanliness and there is room odor. Noisy air conditioner with no working defrost in the bathroom. Kitchen utensils & refrigerator are unclean

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

I appreciate you bringing your experience to our attention. I was disheartened to read that the level of cleanliness in your room was not in line with our company's standards and that you were uncomfortable overall. Please accept our apologies. I discussed your comments with the team, and I am working with our housekeeping staff to improve our cleanliness procedures... More

Sacramento
2 reviews
4 of 5 stars Reviewed May 30, 2013

The rooms could be cleaned a little better. I found trash under the recliner when I moved it. The hotel staff was very friendly. Kelli was very helpful. The area is quiet and within walking distance to a shopping mall and places to eat.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am pleased to read your remarks about our friendly staff and that they were so helpful. However, I am very sorry that the compartment under the recliner to be unclean. I discussed your comments with the team, and we are making sure we move... More

Cincinnati, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 of 5 stars Reviewed May 9, 2013

I reserved it for 40 nights. Considering the location. It is located very near to exit 15 of I75 on GoMetro bus route 23X. I was checked in a room that was for handicapped so had big bathroom :-) Rooms are very small. :-( Kitchen is very small. :-( 6" between cooking range and sink. then 12" on right of... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that the size of our rooms did not meet your expectations, that we were unable to move you to another room at the time of your request and that the faucet in the bathroom did not function properly. We are working to replace the faucet with a new... More

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Additional Information about Extended Stay America - Cincinnati - Sharonville

Address: 11457 Chester Road, Sharonville, OH 45246
Phone Number:
Location: United States > Ohio > Sharonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Cincinnati - Sharonville 2*
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Also Known As:
Extended Stay Sharonville
Sharonville Extended Stay
Extended Stay America - Cincinnati - Sharonville Ohio

5 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Class
Number of rooms
130

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