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All 17 Sharonville hotels

Extended Stay America - Cincinnati - Sharonville

2.0 of 5 Hotel   |   11457 Chester Road, Sharonville, OH 45246
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Extended Stay America - Cincinnati - Sharonville
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Ranked #14 of 17 Hotels in Sharonville
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27 reviews from our community

Traveler rating
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    6
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    10
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11
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Cleveland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

This hotel is clean and inexpensive, and the staff was friendly. However, you should be aware of a few things. (1) They charge your credit card in advance for the duration of your reservation (2) The free WiFi is not usable for business purposes (VPN) -- you have to pay extra for that (3) It costs extra to have your... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay with us. We are glad that you found your room to be clean and appreciated our value; however, we apologize that you were not informed of our policies and procedures during check-in. We do offer free housekeeping services for our guests staying 7 nights or more. If... More

Middletown, Ohio
1 review
5 of 5 stars Reviewed July 23, 2014

great price friendly staff clean the place was located in the heart of the city with a night club that is real upscale hip hop no drama well police.The staff don't bother you it was good change of pace laid back city

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that you found our staff to be friendly and that you found our hotel to be clean and convenient. Thank you again for your review. Thank you for choosing Extended Stay America. We look forward to seeing you in... More

Cape Girardeau, Missouri
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 8, 2014

The room hasn't been properly cleaned in months. Stool was filthy, room was dirty, bed uncomfortable, pillows unusable, safety latch on door looked like someone had tried to break in, and peep-hole had toilet paper stuck in it. Enough said!!!!!!!!!!!!!!!!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. Please know that we are sincerely sorry that your room did not meet your expectations. Your comments were reviewed by our staff and we are working to ensure that every room is cleaned to our standards and that all maintenance issues are addressed. We continually work to improve our hotel, so... More

Berlin, Wisconsin
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 28, 2014

needs updates, but was clean, the staff was very nice, the grab and go breakfast is nice. could have more choices but you do have a kitchen in which you can prepare your own. overall, was good, would stay again, but they should at least update the carpet.

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay. I appreciate your kind words regarding our staff and the level of cleanliness in your room. I apologize that our grab-and-go breakfast selection did not meet your expectations. As we continue to make improvements to this offering, we will keep your feedback in mind. Thank you very... More

Louisville, Kentucky
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 15, 2014

I walk in and the lobby reeked of cigarette smoke. There was a schizophrenic man in the lobby pacing and talking to himself, and the desk clerk said "oh don't worry about him." I felt very unsafe! The accommodations themselves were fine, but that experience alone is enough to make me never want to return!

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Perry - Thank you for your recent review of your stay. The situation you described regarding the smoke smell and guest in the lobby is truly regrettable. We are very sorry for your experience. In response to your feedback, I have moved the smoker's stand away from the front door and am reviewing our noise policies with the staff to... More

Virginia Beach, Virginia
1 review
1 of 5 stars Reviewed October 25, 2013

The bar at the end of the hotel driveway had their music on so loud, my walls shook. My room was not clean for the whole 4 days I was there. The tv only got a couple of channels that you were stuck watching.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for providing us with details about your stay. I am sorry to hear that the music from the night club was a disturbance during your stay. To uphold our company's high standards, we will speak with the owners of the club. We have addressed this issue before and it had been corrected. I regret to hear it has... More

Sharonville, Ohio, USA
1 review
4 of 5 stars Reviewed September 17, 2013

For the money, you can't beat it! I have stayed here several times, the rooms are always clean, the air conditioner works and the beds are comfortable! The girl at the front desk is super nice and professional. Courtesy calls are made to the guests to ensure everything is fine. And, there's alway hot coffee waiting on me in the... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

I appreciate you taking the time to write a review of your experience with us. Thank you for the kind comments about our front desk employees and the comfort and cleanliness of your room. We hope we have the opportunity to see you again in the future. More

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 28, 2013

I stayed here a month ago and moved to a different Extended Stay because of a few things: 1. I did not feel safe. Granted, they put me in the back of the hotel so there was no noise, but the overall appearance of the place made it feel unsafe. 2. It was not clean. The elevator smelled like urine... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. I am so happy to hear that our staff provided you with such great service. Still, I am sorry to hear that you did not feel safe at our property. Please know we take these comments very seriously and will look for ways to improve in this area. As well, I... More

Pensacola, Florida
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed August 11, 2013

Stayed here one night and decided to move on. The room was ok, clean and bed was comfortable. The front desk staff was friendly and got us checked in quickly. My only concern for this hotel is the location. There is a nightclub next door. We stayed in the very back building so it was quiet but I worried about... More

Was this review helpful? Yes
Manager_11525, Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Hi Linda, Thank you for providing us with details about your stay. I am sorry to hear that you did not feel safe and had some concerns about the club next door. To uphold our company's high standards, we do have a security guard that works on the nights the club is open to ensure our guests can feel safe... More

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Additional Information about Extended Stay America - Cincinnati - Sharonville

Address: 11457 Chester Road, Sharonville, OH 45246
Phone Number:
Location: United States > Ohio > Sharonville
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Cincinnati - Sharonville 2*
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Also Known As:
Extended Stay Sharonville
Sharonville Extended Stay
Extended Stay America - Cincinnati - Sharonville Ohio

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