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Extended Stay America - Cincinnati - Sharonville

2.0 of 5
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11457 Chester Road, Sharonville, OH 45246
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Extended Stay America - Cincinnati - Sharonville
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35 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Louisville, Kentucky
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 1 week ago

Had a reservation for this location for one night, July 17 - July 18, 2015. Room type: standard studio 2 full beds for 2 adults and 2 children. At 2:28 PM on July 17 I received voice message from Amanda informing me that the hotel had been oversold and that she had been able to find me an upgraded hotel... More 

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Lexington, Kentucky
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 13, 2015

Reasonable rate. Room was clean and very quiet. Staff was exceptionally friendly! Pillows were not sufficient, but bed was comfortable. You have to ask for cookware, glasses, flatware and dishes. Felt room should be pre-stocked with these items. Television channels were a little sparse.

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Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our dishware policy was not to your satisfaction. Still, I am glad to read that you had a great stay overall. I truly appreciate your kind comments regarding our friendly staff and reasonable rates. Thank you again for your review. We look... More 

Cincinnati, Ohio
1 review
4 of 5 stars Reviewed May 26, 2015

My son had to have a long term reasonably priced hotel stay, due to a fire in the apartment building that he lived in. We have been told he may be displaced 6 to 8 months, until he can return to his apartment. The Sharonville Extended Stay location definitely fit the bill and made it bearable to wait it out.... More 

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Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for your recent review of your stay. We appreciate the kind comments about our service that we have provided and the location of our property. I am thrilled that you have been pleased with your stay and our fully equipped kitchens. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If... More 

Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed March 23, 2015

This is not the best Extended Stay I've been in, but it's not the worst hotel I've stayed at either. A lot of things are starting to fall apart here, like the crumbling stairs and dry-wall in the room, the tv stand was taped together. But the fridge worked and the beds were OK. It seemed reasonably clean as well.... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 26, 2014

The rooms were not cleaned, feces in the toilet when we first arrived to our room and the room phone had makeup left on the speaking part. No kitchen utensils, unlike it states per website "fully equipped kitchen." We were transfered rooms. The following morning we did not have hot water, and per the check-in lady, she had stated that... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for bringing your experience to our attention. We are very disappointed to hear about the condition of your room and that you were not informed of our customizable kitchen packs. We store our kitchenware in a sterile environment and deliver them to your room upon request. We will work with our staff to ensure we are fully informing... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 18, 2014

I didn't originally plan to stay in a hotel but my apartments water heater almost explosed and was without water for over a day. This place was a second choice because my first hotel i picked was booked. This has to be the most RATCHET place i have ever stayed. My first problem was i had to wait like 10... More 

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for providing us with details about your stay. I was disheartened to read that the cleanliness of your room did not meet your expectations. Please accept our apologies. I am hiring and training additional staff to ensure this does not happen again in the future. I really appreciate you bringing this to our attention. We hope to have... More 

Cincinnati, Ohio
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 14, 2014

It was very clean, modern, comfortable. The only thing I would change is the room with the twin beds. They were a little TOO firm (hard). They also seem sm as lover than a standard twin bed. But overall a nice place to consider.

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Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your accommodations overall; however, I am sorry that your beds did not meet your expectations. You will pleased to hear we are upgrading our twin beds with double beds in the future. Thank you again for your... More 

Redlands, California
Level Contributor
28 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed September 25, 2014

The person at the desk when i checked in was awesome (kenneth). when i checked in to the room i had a problem with the tv not really working and he was very nice and assigned me to a different room. if you want all the kitchen utensils you have to ask the front desk (free but you have to... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for the feedback about your stay at our hotel. We appreciate the kind comments about our staff; however, we apologize that the cleanliness of your room did not meet your expectations. I discussed your comments with our team, and we are providing additional training for our staff to ensure these issues do not continue in the future. Your... More 

Cleveland
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed August 2, 2014

This hotel is clean and inexpensive, and the staff was friendly. However, you should be aware of a few things. (1) They charge your credit card in advance for the duration of your reservation (2) The free WiFi is not usable for business purposes (VPN) -- you have to pay extra for that (3) It costs extra to have your... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Cincinnati - Sharonville, responded to this review

Thank you for taking the time to write a review of your stay with us. We are glad that you found your room to be clean and appreciated our value; however, we apologize that you were not informed of our policies and procedures during check-in. We do offer free housekeeping services for our guests staying 7 nights or more. If... More 

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