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Castaway Bay Resort

2.0 of 5 2001 Cleveland Rd., Sandusky, OH 44870
Best prices for: 1 room 1 guest
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Castaway Bay Resort
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Castaway Bay Resort
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679 reviews from our community

Traveler rating
    172
    216
    115
    92
    84
See reviews for
426
22
3
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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1 review
1 of 5 stars NEW

Me and my family stayed here for 2 nights. Check in was a nightmare!!! Was told 4 times that I was the next person to get a room. On the 5th time the manager would not talk to me and give me answers. He typed on his computer and kept telling to "wait a minute". We finally got our room... More 

Was this review helpful? Yes 1
Pittsburgh, Pennsylvania, United States
2 reviews
1 of 5 stars Reviewed 6 days ago NEW

Room is filthy. Ordered room service for my 5 year old children and told 3 times it was on its way. Never arrived. No calls. I called no less than 5 times and no one would take responsibility. Guests roaming halls on cell phones ... STAY AWAY. This place should be embarrassed!!!!

Was this review helpful? Yes 1
Tyler A, Manager at Castaway Bay Resort, responded to this review

I apologize for the lack of cleanliness of the room and service issues with room service. I hope you were able to speak with a manager while you were here, if not, Allen Davis is the Food and Beverage Manager and his contact number is 419-627-2500. More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

My family of 4 stayed at Castaway Bay on Feb 18th. I was very pleased as what the resort offered. The rooms were nice. They could of been vacuumed a little bit better. But not a major concern. We had plenty of towels with 2 boys you use alot. The waterpark was excellent. Very clean well managed lifeguards paid attention... More 

Was this review helpful? Yes 1
Tyler A, Manager at Castaway Bay Resort, responded to this review

Thank you for sharing your experience at Castaway Bay. We will pass along the information to our management team. More 

Alderson, West Virginia
1 review
2 of 5 stars Reviewed 1 week ago NEW

safe in room would not work cause batteries wouldn't stay in therefore only let maids in 1 day of 3 day stay and had a necklace,earrings and engraved mothers ring stolen,which was not noticed gone from jewelry box until returned home 8 hours away then received no help from management to resolve issue

Was this review helpful? Yes
Tyler A, Manager at Castaway Bay Resort, responded to this review

Please contact Parker Mumaw, our Front Office Manager in regards to your missing items. His contact number is 419-627-2500. More 

1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

Let me start by saying that I NEVER write reviews. EVER! But I couldn't let the other negative reviews about this place impact whether or not you'd come here for you family vacation. I was really close to canceling our stay after reading the reviews. I'm so glad I didnt! The rooms are clean! No bed bugs, no dirty socks... More 

Was this review helpful? Yes 3
Tyler A, Manager at Castaway Bay Resort, responded to this review

Thank you for your positive review. We appreciate you taking time to write about your experience. We look forward to seeing you again. More 

1 review
1 of 5 stars Reviewed 1 week ago via mobile

We stayed here for two nights! We received horrible service from the maids who never came to clean out room...they didn't even give us clean towels until the very last night. Also there isn't any good places to eat at around the resort..and it's very small.. I'll never return!

Was this review helpful? Yes
Tyler A, Manager at Castaway Bay Resort, responded to this review

I apologize for the issues you encountered during your stay, as these are not typical at Castaway Bay. More 

1 review
1 of 5 stars Reviewed 1 week ago

We stayed one night. Check in is not till 4 we got there at 3. We got our wristbands and were told we'd receive a text mess as ge when our room was ready. I received a text at 6:02. They took 35% off of my stay. I received my bill the morning of check out and the discounts were... More 

Was this review helpful? Yes
Tyler A, Manager at Castaway Bay Resort, responded to this review

I apologize for your room not being available at check in. I will inform our management team about the issues at the front desk. More 

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

my family an I arrived on thrusday - Friday (groupon). we checked in at the front desk and they were not very welcoming at all! our room was all the way on the opposite side of the waterpark it felt like it took up 5 minutes just to get down to the waterpark! the room defiantly need updated! when we... More 

Was this review helpful? Yes 2
Tyler A, Manager at Castaway Bay Resort, responded to this review

I apologize that your stay was not satisfactory. We appreciate you sharing your review and I will pass the information along to our management team. More 

Troy, Michigan
Contributor
18 reviews 18 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

*Disclosure: I came here for a blogger stay this past weekend. This was my first time at Castaway Bay and I had a fun time, even though I was by myself and not the typical demographic (parents with kids). A few friends were supposed to go with me, but weren't able to attend, so I carpooled with a fellow blogger... More 

Was this review helpful? Yes 1
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I was worried after reading some of the reviews on here. We had booked the hotel in December for a January stay through groupon. The hotel was easy to find, and when we arrived at 3:30pm to check in, our room was ready. ( even though check in isn't until 4:00pm). I was the only one waiting to check in... More 

Was this review helpful? Yes 3
Tyler A, Manager at Castaway Bay Resort, responded to this review

Thank you for your review. I apologize for the lack of cleanliness and quality of food, as this is not typical. More 

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Hotel Summarization (Beta)

What travelers say

  • Water park(14)
  • Cedar Point(11)
  • Breakfast buffet(5)
  • Wave pool(4)
  • Very nice(3)
  • Hot tub(3)
  • Life guards(3)

Additional Information about Castaway Bay Resort

Address: 2001 Cleveland Rd., Sandusky, OH 44870
Location: United States > Ohio > Sandusky
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Castaway Bay Resort 2*
Number of rooms: 237
Reservation Options:
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Also Known As:
Castaway Bay Hotel Sandusky
Castaway Bay Sandusky
Sandusky Castaway Bay
Bay Castaway Ohio
Castaway Bay Resort Sandusky, Ohio
Hotel Style:
#2 Top resorts Hotel in Sandusky

98 photos of this hotel

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