We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Maui Sands Resort & Indoor Waterpark

5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work directly with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 2 more sites!
Maui Sands Resort & Indoor Waterpark
Professional photos View all
Browse nearby
Maui Sands Resort & Indoor Waterpark
Add Photo Write a Review

949 Reviews from our TripAdvisor Community

Traveler rating
    332
    268
    133
    102
    114
See reviews for
618
58
3
7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
  • All months
    (949)
  • Mar-May only
    (267)
  • Jun-Aug only
    (317)
  • Sep-Nov only
    (144)
  • Dec-Feb only
    (221)
All months
There are newer reviews for Maui Sands Resort & Indoor Waterpark
See the most recent reviews
Toledo, Ohio
Contributor
14 reviews 14 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 21, 2014

We purchased a Groupon back in December to go to Maui Sands in February with the two older Grand children (ages 3 and 2). We had a great time in the water park for the attractions our little ones could participate in. Lots of safety precautions all around the park - including numerous life guards. We had included with the... More 

Was this review helpful? Yes 1
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Thank you for telling us about your visit to Maui Sands. We are very pleased that you and your grandchildren had a wonderful time. We are glad you were able to take advantage of the Groupon pizza meal. The pizza, salad, breadsticks and drinks are a qood value and a big hit with the little ones. We appreciate the kind... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 21, 2014

If you compare it to Kalahari you might be disappointed but it's cheaper and the lines are a lot shorter also there was a real nice lady named karan! I got a groupon for this place so I got a good deal and free pizza and pop they also have a pretty good breakfast that is included

Was this review helpful? Yes 1
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Thank you for visiting with us at Maui Sands. We are pleased you had an enjoyable stay. We appreciate your kind words about Karan. She is a special lady and does a wonderful job for us. The free Groupon meal that includes pizza, salad, bread sticks and soft drinks is a great value and very popular with our guests. Plus,... More 

Pittsburgh, Pennsylvania
2 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed February 21, 2014

Our 6 yr old girls enjoyed the water park but the terrible check-in experience will exclude use from returning. We stayed in an O’Hanna suite which was very nice and clean. The girls loved the bunk beds and having control over their own TV. The bath room was fairly new and clean but the king bed was very uncomfortable and... More 

Was this review helpful? Yes
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

You'er right, that weekend check in was terrible. We had problems that got out of control and it went downhill from there. I have been working with most every guest that had been inconvenienced from that day. If the resolution you received was not sufficient, please contact me directly. We work very hard to make each and every aspect of... More 

Travelers are raving about these Sandusky hotels

Akron, Ohio
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 20, 2014

The water park was okay. We waited 45 minutes just to check in on a saturday. It was the lady's second day. Maybe plan on a more experienced worker to be there when all of the rooms are booked. The restaurant and bar were right next to the entrance and it got very cold. Then theres the hotel room. Had... More 

Was this review helpful? Yes 5
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

We really appreciate your comments. We did have a bad weekend when it came to our check in process as our previous guests who were in room did not leave in a timely fashion. Did we drop the ball, yes. For that I'm really sorry and will do everything we can to make it up to you. We've spoke to... More 

2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 20, 2014

Visited with another family for the first time. We usually go to Great Wolf Lodge but wanted to try something different. Never again. We had a second floor room and there are no elevators. We got lost trying to find our room in a maze that included gated off hallways/dead ends. Thankfully Doc found us and helped us find our... More 

Was this review helpful? Yes 4
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Please accept my sincerest apology for your experience. The overwhelming majority of our guest have a great experience and return many times over. This is a big campus and sometime can be confusing. We've added newer signs as our property continues to grow. Please contract us directly to work out your concerns. We all work very hard to ensure each... More 

North Ridgeville, Ohio
2 reviews
5 of 5 stars Reviewed February 20, 2014

This was a great place and value to forget about winter. The staff was the friendly . We travel often and have high expectations. The water park had one of the best ventilation systems I have experienced. The chlorine bothers me at most of them. It was tolerable the days we visited. It is not a huge water park ,... More 

Was this review helpful? Yes
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Thank you very much for staying with us. We are glad we were able to help your family cope with this never-ending winter. Hopefully, summer will be here soon. We appreciate your kind comments and recommendation. Guest satisfaction is extremely important to us. We hope you and your family will stay with us again soon. Your patronage is greatly appreciated. More 

Tiffin, Ohio
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 19, 2014

This place by far the most horrible Hotel I have ever stayed in!!! We called and made reservations, had to repeat our information twice to the incompetent clerk, were told we could check in at 2 arrived at 3:15 with no reservation to be found and we couldn't check in until 4. Waited in line freezing to death for 45... More 

Was this review helpful? Yes 6
Jeff P, Public Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

You're right, we had a really bad day. The "wheels" fell off and we're still working to recover with each and every guest. We've spent the entire week working to resolve all the items you spoke with including adding new WI-FI access points, additional training for our staff members and additional heating systems in the Front lobby. Although I wish... More 

Elyria, Ohio, United States
2 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed February 19, 2014

**Deleted and resubmitted for edit after initial review*** Just got back from this weekend's trip there. Stayed Valentine's night and Saturday night, the 14th and 15th. Had we known that the place would be under construction during our visit, we would have delayed the trip. We either had to A) WALK OUTSIDE to get to the water park area, or... More 

Was this review helpful? Yes 7
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

After reviewing your initial issues, we decided to get you additional credit. When we fail, we do try our best to make it right. We hoped that would make you happy. We have rooms that we sell to those who do not want water park access that have a temporarily outside access. Typically people who are going to the water... More 

Detroit, Michigan
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 18, 2014

So much to say; so little time. Antonio in maintenance was very hospitable when I called about the sound going out on our tv. Doc explained the the reasons behind the very obvious 'growing pains' with the hotel. Much renovation is underway....could say plenty of negative but made the best out of our stay (family with 10 rooms). The front... More 

Was this review helpful? Yes 2
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Thank you very much for telling us about your visit to Maui Sands. We are extremely interested to know about your stay. We appreciate your comments about our staff members: Antonio, Doc and Jessica, who works at the front desk. We are glad they were able to assist you during your visit. They are excellent representatives for Maui Sands. Thank... More 

Clarksburg, WV
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed February 18, 2014

This hotel is not worth the trouble. The staff is friendly, but overworked and incompetent. I was promised a check-in time of 4 p.m. At 5 p.m., I was given the key to a room that had not been cleaned yet. I was not the only person this happened to, as there was a huge line of people at the... More 

Was this review helpful? Yes 5
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

AS many have said, the past weekend, check in was a disaster. We've been continuing to work through these issue with each and every guest. We had several people get their income tax check back and decided to quit their job. Each and every person worked in excess of 14 hour days then and since then to make up for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

227 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (198)
Viewed
Pool/beach area (25)
Viewed
Room/suite (76)
Viewed
Hotel & grounds (21)
Viewed
Dining (9)
Viewed
View from room (4)
Viewed
Bathroom (12)
Viewed
Other (51)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (7)
Viewed
Family/play areas (1)
Viewed
Dining (1)
Viewed
Other (14)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay