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Maui Sands Resort & Indoor Waterpark

5513 Milan Rd., Sandusky, OH 44870 (Formerly Maui Sands Hotel)
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Maui Sands Resort & Indoor Waterpark
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Maui Sands Resort & Indoor Waterpark
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949 Reviews from our TripAdvisor Community

Traveler rating
    332
    268
    133
    102
    114
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618
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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There are newer reviews for Maui Sands Resort & Indoor Waterpark
See the most recent reviews
Macomb, Michigan
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed April 15, 2014

Was able to use water park (which was very nice) at noon on check in day - good...but it goes down hill from there. We were told there was a changing area in the water park. This consisted of either changing in a bathroom stall or a TINY shower area. Check in was at 4:00 and we had to wait... More 

Was this review helpful? Yes 3
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Kimberly Z: Thank you for telling us about your visit. We are always interested to know about our guest's visit. We are sorry you were disappointed with your stay. Unfortunately, we did not provide the quality experience our guests deserve. It was a very busy weekend and we were not able to finish all of our duties until later in... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 15, 2014

I read a lot of negative reviews so I went in thinking the worst. However, I believe the hotel stay and the waterpark was great at a very good price! Check in was super quick. The only cons I would even say would be the hotel itself is a bit outdated and the "restaurant" was nearly impossible to get someone... More 

Was this review helpful? Yes 1
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Kwickline 1977: Thank you for staying at the Maui Sands Resort & Indoor Waterpark. We appreciate the opportunity to host your family. We are very pleased that your visit was very enjoyable and the staff was courteous and attentive your needs. We hope you will visit with us again soon. Your patronage is vey important to us. More 

Cape Town, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 15, 2014

I stayed at Maui Sands with a friend in June 2013 for two nights and it was absolutely amazing! It was my favourite hotel out of all hotels I stayed in on my trip to the US. It was such a colourful and vibrant hotel which really made me feel like I was on vacation. On arrival we were greeted... More 

Was this review helpful? Yes
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Tim S: Thank you very much for telling us about your visit to the Maui Sands Resort & Indoor Waterpark. Your kind words about your stay and the staff means a great deal to us. Christine is a hard worker and wonderful representative for the resort. We are extremely pleased everything went so well and you had a great... More 

Holland, Ohio, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 14, 2014

After reading all the reviews I wasn't sure of what we were walking into. But to debunk what I was preparing myself for. We checked in at 3:20, 40 minutes early and our room was ready. We walked in and 3 hosts were checking people in so we checked in with little wait. Rooms were very clean and modern. Water... More 

Was this review helpful? Yes
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Richard S: Congratulations on celebrating your 11th anniversary. We are extremely pleased everything went so well and everyone had a good time. We appreciate the opportunity to host your special event. We want it to be a day you will always remember. We hope you and your family will visit us again very soon. More 

Beaver Falls, Pennsylvania
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2014

The hotel was very clean and everyone was so friendly! It was a very nice water park that was very clean and tidy. The food was very good. The pool was not crowded at all and the lines for the water slides were very short. The staff was very helpful. I would definitely go back!

Was this review helpful? Yes
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear ellendoon: Thank you very much for telling us about your visit to the Maui Sands Resort & Indoor Waterpark. We are pleased everything went so well during your visit. We appreciate your recommendation. It means a great deal to us. We hope you and your family will visit us again soon. Your patronage is very important to us. More 

Cleveland, Ohio
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed April 13, 2014

When we checked in we were told to use door number 8 to get to our room. We were never told that this was the closest way to get to the watermark yet we had to go outside to do so. In order to get to the water park inside you had to go through a maze with no signs.... More 

Was this review helpful? Yes 7
Jeff P, Guest Relations Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear 1 HaPpYtRaVeLeR: We were disappointed to hear about your visit to the resort. There are not any excuses for some of these occurrences. We are sorry the lifeguards were not as attentive as you would have liked. However, all of our lifeguards are Red Cross-certified and we comply with all regulations for waterpark operations. (There are not any rules... More 

Travelers are raving about these Sandusky hotels

1 review
4 of 5 stars Reviewed April 12, 2014

We stayed 2 nights and I don't regret it. Check on was fast and the rooms were very clean. Waterpark was awesome!!! Very clean and lots of lifeguards. The food was ok. We bought a groupon that included dinner every night. The only bad part was you had to pick the same thing every night. Pizza, noodles with Alfredo, drinks... More 

Was this review helpful? Yes
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Bcena: Thank you very much for telling us about your visit to the Maui Sands Resort & Indoor Waterpark. Always nice to hear from a satisfied guest. We appreciate your recommendation and intention to return in the future. We are pleased your visit was enjoyable and that check-in went well, your rooms were clean and the waterpark was awesome.... More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 11, 2014

We had a one night stay. We had no problems checking in nor did we have a long wait. The kids were so excited about the bunk beds in the room. The staff is fantastic!! Brendan P. Was awesome. He walked us directly to our room because we were a bit confused as to where to go. The food is... More 

Was this review helpful? Yes 1
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Bisch4: Thank you for telling us about your visit to the Maui Sands Resort & Indoor Waterpark. Always nice to hear from a satisfied guest. Glad everything went well during your visit and you thought it was a good value. We appreciate the kind words about Branden. He is a good worker and an excellent representative for the resort.... More 

Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 10, 2014

Visited the resort a couple weeks ago. Check-in took a little longer than what I expect from a resort. Food was ok, but overpriced. Room was not ready until after 5pm. Staff was very friendly and accommodating. Family enjoyed the waterpark. I enjoyed relaxing in the room.

Was this review helpful? Yes
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear ron m: Thank you for telling us about your visit to the Maui Sands Resort & Indoor Waterpark. Feedback from our guests will help us provide better service in the future. We are pleased you enjoyed your visit to the waterpark and our staff treated your professionally and courteously. Unfortunately, you visited on a very busy day and it... More 

Ypsilanti, Michigan
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 10, 2014

After reading some of the negative reviews I was very worried about our stay. Thank goodness it was nothing but positive. The staff was nice, room was clean with plenty of towels, it was not noisey even being next to the elevator, and my kids were never bored. My only regret is almost letting negativity dictate my stay.

Was this review helpful? Yes 3
Natalie W, Front Office Manager at Maui Sands Resort & Indoor Waterpark, responded to this review

Dear Jo Y: Thank you giving us a chance. We are glad everything went well and your family had plenty to do. We appreciate the kind words about our staff and your accommodations. We hope you will visit us again very soon. Your patronage is very important to us. More 

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