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Holiday Inn Express St. Clairsville

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51654 National Road, Saint Clairsville, OH 43950
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Holiday Inn Express St. Clairsville
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73 Reviews from our TripAdvisor Community

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Annapolis, Maryland
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 5, 2016

Stayed at this hotel for one night. Room was clean and was able to check in a little early which was very convenient. Hotel is definitely dated but since everything was clean we didn't mind too much. The complimentary breakfast was better than I expected. Hotel staff was friendly and the location is very convenient. It would have been nice... More 

Helpful?
Thank Sara G
scvoh, General Manager at Holiday Inn Express St. Clairsville, responded to this review

We are glad to hear that your recent stay with us was to your satisfaction, and that we were able to get you checked in a little early. The hotel does provide privacy blinds in every guest room, but we will make sure that they are all in good working condition. More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

The trip advisor ranking is not good enough. This hotel deserves better than what it has. We were extremely surprised. The hotel staff Nicole was amazing and our room was great. Clean, smelled good and had nice amenities. Invited friends to come out also. We will return to this hotel. If you need a place to stay, you will not... More 

Helpful?
Thank The F
scvoh, General Manager at Holiday Inn Express St. Clairsville, responded to this review

Thank you for the great comments! I will make sure to let Nicole know how pleased you were with her service. Your review will definitely be shared with the entire hotel staff, and we took forward to seeing you again soon. More 

Cleveland, Ohio
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed November 15, 2015

This Holiday Inn Express was clean. The front desk staff was lovely and helpful. As typical with Holiday Inn Express, there is no lobby, bar or place to eat (unless it is breakfast) The breakfast was the usual square eggs, 1 minute pancakes, decent (but not great) coffee, cereals, some fruit, etc. The bed was comfortable. I typically use the... More 

Helpful?
Thank robin136
IHGCare, Guest Relations Manager at Holiday Inn Express St. Clairsville, responded to this review

Dear robin136, Thank you for taking the time to review our hotel. We appreciate that you regarded our hotel to be clean, front desk staff to be helpful and bed to be comfortable. On the other hand, it is regrettable that issues with your car being scratched and that you found our hotel only at average best. Guest comfort and... More 

Columbus, Ohio
2 reviews
1 of 5 stars Reviewed November 13, 2015

I recently stayed there and found a bed bug on my pillow. I had to toss out my luggage to avoid bringing them home. The owner has avoided my calls and not returned my voicemails. Save yourself and stay someplace better.

Helpful?
Thank Matt C
IHGCare, Guest Relations Manager at Holiday Inn Express St. Clairsville, responded to this review

Dear Matt C, Thank you for writing a review about your recent stay with us. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. It is regrettable that your stay was negatively affected because of poor room cleanliness. Please accept my sincere apologies for any inconvenience this issue may have caused you. I’d... More 

Atlanta, Georgia
Level Contributor
37 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed October 18, 2015

I chose this hotel on my way from Columbus OH to Philadelphia PA. I came here pretty late at night I think I came in at about 10:00pm I was worn out so I didn't get to use the pool my room was nice but on the smaller side, the room had a pleasant lavender scent to it. The breakfast... More 

Helpful?
Thank Eli C
Boalsburg, Pennsylvania
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 23, 2015

Clean, comfortable, good rate, quiet (even for being close to the interstate), very good breakfast, and friendly staff. Retail department stores and restaurants close by. Easy on and off the interstate and a good stopping point traveling from central PA to Cincinnati, OH.

Helpful?
Thank Beth E
Boston, Massachusetts
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 10, 2015

Stayed at this hotel over night and just checked out this morning. The hotel was booked and only had one room left with 2 queen beds. My husband and I were so exhausted driving from Massachusetts we took the room. Best decision ever. Check in was quick and easy. No more than 10 minutes. The staff was friendly, courteous and... More 

Helpful?
2 Thank Sing15
scvoh, General Manager at Holiday Inn Express St. Clairsville, responded to this review

I am so happy you enjoyed your stay with us! Thank you so much for the great review. More 

Irving, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed April 15, 2015

FD is rude and they just hang up on you, not even a bye. We are a company to conduct business. Everyone is quick to make reservations but when it comes to billing, no one is available... How convenient.

Helpful?
1 Thank Servesatisfaction1
IHGCare, Guest Relations Manager at Holiday Inn Express St. Clairsville, responded to this review

Dear Servesatisfaction1, Thank you for taking the time to post your comments. I am sorry to hear about your experience at our property. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Be confident that your notes will be shared with the staff involved in the processes for taking... More 

Logan, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed January 11, 2015 via mobile

Was one of the worst Holiday Inn Express as I've ever stayed in. I've never had at the hotel room was dirty. Paid for Jacuzzi king room tub was broken everything was outdated needs very much updated in the hotel was very disappointed for a Holiday Inn Express for the money I paid for my room it was almost a... More 

Helpful?
2 Thank Karenakrasnosky3
IHGCare, Guest Relations Manager at Holiday Inn Express St. Clairsville, responded to this review

Dear Karenakrasnosky3, Thank you for taking the time to write a review about our hotel. It is truly regrettable that some aspects of our facility fell below your expectations and we sincerely apologize if these may have caused you any inconvenience. I have sent you a private message to discuss your concerns further as we would love to have an... More 

Toledo
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 11, 2014

The hotel was pricey, apparently due to the boom in fracking or oil shale or some such thing. That does not bother me, hotel rates are set by supply and demand and you charge what the market will bear. I agreed to the rate beforehand, so I have no complaints there. What did bother me was being up late working,... More 

Helpful?
Thank IHBtoledo
scvoh, General Manager at Holiday Inn Express St. Clairsville, responded to this review

Thank you for the comments regarding your recent stay with us. I sincerely apologize for the inconvenience of being disturbed by the housekeeping department. I will make sure your review is shared with the entire housekeeping department in order to prevent this from happening again in the future. More 

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