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Holiday Inn Express Cleveland-Richfield

2.5 of 5 5171 Brecksville Road, Richfield, OH 44286
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Certificate of Excellence 2014
Holiday Inn Express Cleveland-Richfield
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Holiday Inn Express Cleveland-Richfield
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107 reviews from our community

Traveler rating
    43
    43
    14
    4
    3
See reviews for
41
28
6
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Holiday Inn Express Cleveland-Richfield
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Columbus, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2014

Clean rooms, great breakfast, and wonderful pool. Stayed just one night, travelling with family, but would stay here again. The person maintaining the breakfast was really on top of things. Getting to the hotel from I71 can be a bit tricky, you think you are getting onto the turnpike but you are not.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and the recommendation. I'm glad that you found us clean and that you enjoyed our pool and breakfast. Thank you, Janet Wise Director of Sales More 

North Charleston, South Carolina
Top Contributor
62 reviews 62 reviews
5 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed one night here while traveling. Surrounding area was decent. Felt fairly safe. Near major interstates and highways so it was easy to access, but far enough from them that you don't hear the constant traffic. The front-desk clerk was very helpful and kind when we arrived. Our room was clean. The bathroom was a bit smaller than I had... More 

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the postive review. I'm glad that you liked many aspects of the property. We do have an elevator for those on the second floor needing ice from one of the other three floors. We have a different variety of vending machine on second floor instead. I'm also happy to hear that you enjoyed our breakfast. Thank you... More 

Orlando, Florida
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

We were driving at night from a family trip and needed a room. We got off the highway and this hotel was right there. The staff was so nice and we got a free upgrade to a suite. The room was comfortable, beautiful and clean. Even the complimentary soaps were bath and body works. Breakfast was delicious as well.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review! I'm glad to hear that you found the property clean and our staff friendly. I'm glad that you enjoyed our Bath & Body Works bathroom amenities! Janet Wise Director of Sales Holiday Inn Express & Suites Cleveland-Richfield 5171 Brecksville Road Richfield, OH 44286 More 

wisconsin
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2014

We found the location of the holiday inn express conveniently located near the interstate. The room was clean and looked modern. The wifi connection was spotty. The breakfast room and food were pleasant and enjoyable. For just a quick overnight stay, I would reccommend staying here.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad that you found us conveniently located by the highway, clean and modern with a good breakfast. I apologize if the Internet connection was spotty. I'm glad that you would recommend us. Janet Wise Director of Sales More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 2, 2014 via mobile

We drove from Niagara falls Ontario to hit Dayton Oh. We found this hotel thanks to Ohio visitor center coupons booklet. The price was good, the hotel is clean and looks like brand new. The pool was great for our kids. Desk people were friendly. The room was neat and the breakfast plesasd us. The restaurants are not too far... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for such a nice review. I'm glad that you thought that the hotel was clean and our staff friendly. I'm also glad that you liked our breakfast and also that we are right next door to Wendy's. Janet Wise Director of Sales More 

Pen Argyl, Pennsylvania
Senior Contributor
27 reviews 27 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed July 26, 2014

I almost always go with a Holiday Inn Express and so I did this time too. What a mistake. We decided to head for Cleveland and so I started narrowing down the hotels and ended up choosing this over another one just a few miles away. Flash forward, we pull in after a 6 plus hour journey to see an... More 

Was this review helpful? Yes 2
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you didn't have a better stay with us. We are working on the Internet issue and have increased our upload and download speeds to way above the required standard, but it still can get slowed down especially when we are sold out. The pool will be repainted this fall. It is very hard to close it down... More 

Contributor
18 reviews 18 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 18, 2014

Room was clean. Breakfast is sub-par when comparing to Hampton Inns. Fitness center is in terrible condition. Equipment in poor shape and even felt unsafe to use. Some staff is friendly (i.e., Katie) while others barely speak. Surrounding property is literally falling down in decay.

Was this review helpful? Yes 3
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you found us only mediocre. I'm glad that your room was clean and that you found Katie friendly. Our breakfast includes all of the required items by Holiday Inn as well as gluten free choices. I'm sorry that you didn't care for it. The old building nearby is supposed to be demolished at some point. I will... More 

Chicago, Illinois
Senior Contributor
25 reviews 25 reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 13, 2014

Stopped overnight on our way home from Chicago. We all loved it. Big comfy beds. It couldn't have been any cleaner, service was great and breakfast in the am was better than any I've ever had for these types of breakfasts. They even offered gluten free bread and English muffins. Impressive. If my travels take me back this way, I... More 

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the excellent review! I'm so glad to hear that you found us very clean that you enjoyed our gluten free items at breakfast. I'm also glad that you enjoyed our service and our big, comfortable beds. Thank you, Janet Wise Director of Sales More 

Grayling, Michigan
Top Contributor
114 reviews 114 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 12, 2014

We like staying at Holiday Inn express is in this place is neat and clean as expected hot tub was nice and hot pools nice temperature room had a slight order to it when we came in but who knows what that was but not bad had a great dinner down the street of memories which is only half mile... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad to hear that you had a nice stay here and enjoyed our amenities. I'm glad that you enjoyed your dinner at the local eatery Memories. Thank you, Janet Wise Director of Sales More 

Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 9, 2014

I would like to stay I am quick to notice the flaws in everything when traveling for business. I am away from home and I want to be as comfortable as I possibly can. However, there was no flaw, the staff was friendly and very accommodating. Additionally, their breakfast was the best. I was delighted in the fact they served... More 

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for your very positive review. I am so glad to hear that we provided great service and that you will stay with us again. I will show your review to our staff and especially to our wonderful breakfast lady! Thank you, Janet Wise Director of Sales Holiday Inn Express & Suites Cleveland-Richfield 5171 Brecksville Road Richfield, OH 44286 More 

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Additional Information about Holiday Inn Express Cleveland-Richfield

Address: 5171 Brecksville Road, Richfield, OH 44286
Phone Number:
Location: United States > Ohio > Richfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cleveland-Richfield 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio

22 photos of this hotel

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