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Holiday Inn Express Cleveland-Richfield

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5171 Brecksville Road, Richfield, OH 44286
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Holiday Inn Express Cleveland-Richfield
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Holiday Inn Express Cleveland-Richfield
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117 reviews from our community

Traveler rating
    48
    45
    16
    5
    3
See reviews for
48
29
6
16
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

Our stay was not very comfortable. The room was about 80 degrees because the air conditioner was broke. I didn't sleep well and when I called down in the morning I was told, "If you are looking for compensation, all I can offer you is a Starbucks gift card since you prepaid." The hotel was clean and the continental breakfast... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I am very sorry about the air conditioner and for not being able to discount a third party reservation. I'm glad that you found us to be a clean property with a good breakfast in spite of the air conditioner. More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Stayed on April 24-26, 2015 for a basketball tournament in Akron. Great room...very clean. Pool and hot tub very clean and warm. Great service...very friendly. Great location...right on the highway. Would definitely stay again.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and for the positive comments about the property and our service. I'm glad that you enjoyed your stay with us during the very busy basketball tournament. Janet Wise More 

Fort Wayne, Indiana
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed April 9, 2015

Overall, hotel is average especially considering what they charge per night. But if you are a business traveler and I would suggest not staying here. I stayed here March 17, 2015 and April 8, 2015. Both times the Internet service was poor. Both my laptop and iPhone would not stay connected. When I called the front desk they claim nobody... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize for the trouble that you experienced with the Internet. Sometimes a guest may have a firewall that causes issues. We do have a service for guests to call for assistance, but again I do apologize. Janet Wise More 

Eau Claire, Wisconsin
Top Contributor
72 reviews 72 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 7, 2015

Our group had been traveling all day and we could hardly wait to get to our rooms and then have dinner. We needed to unwind! Our room was clean and fresh. There is a 6 foot deep pool and a treadmill room. This is a busy trucking area so if you need to walk to get the kinks out from... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review and four stars. I am glad to hear that you enjoyed your stay. I will follow up on the coffee pot issue. Thank you, Janet Wise More 

Markham, Canada
2 reviews
5 of 5 stars Reviewed March 26, 2015

Stayed here for a couple of nights while visiting the area while on vacation. Really enjoyed our stay here and would recommend the hotel even though it was a bit far from our main destination which was the Rock and Roll Hall of Fame. Enjoyed the breakfast both days and all the staff were very friendly and helpful.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and I'm happy to hear that you enjoyed your stay! We are about 20 minutes South of the Rock and Roll Hall of Fame, but right off 77 North. I'm glad that you enjoyed our complimentary breakfast and found our staff helpful. Thank you, Janet Wise Director of Sales More 

La Grange
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2015

We stayed two nights for a soccer tournament in Akron. This HI has very comfortable bedding (nice touch to have pillows of different firmness). The pool and hot tub were clean and the pool warm enough for even me (hate the cold) to get in and enjoy. Breakfast was good, employees friendly and helpful. Our room had a good mini... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review of the hotel and I'm happy to hear that you had a very pleasant stay with us and enjoyed our amenities and location in between Akron and Cleveland. Janet Wise Director of Sales More 

Chicago, Illinois
Contributor
17 reviews 17 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 18, 2015

Clean hotel with a decent price. Showed up kind of late so couldn't really review their amenities. Breakfast was good also. Only drawback was the hotel was located directly next to.a truck stop, our room was on the side facing the truck stop so you could hear the trucks running all night. It wasn't bad enough to stop me from... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. We really have little or no issues from Pilot next door and I'm glad that you would stay again and found us to be clean property. Janet Wise More 

Westchester County, NY
Top Contributor
54 reviews 54 reviews
13 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed January 16, 2015

Traveling across I-80 at night can feel desolate. I was glad to book this room at this Holiday Inn Express after being in a car for many hours. The staff was courteous, the rooms were clean, the beds comfortable and the hotel quiet. The complementary breakfast was great as we headed out in the morning. If you need a place... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I'm glad that you enjoyed your stay at our hotel and found us conveniently located off the Ohio Turnpike (Exit 173 off 80). Thank you, Janet Wise More 

Bedford
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

Great hotel. Large, clean room with comfortable beds, 4 pillows of different firmness per bed. Breakfast is outstanding - fresh made pancakes at the push of a button, waffles, French toast, bagels, muffins, cinnamon rolls, biscuits and gravy, omelettes, fruit, juice, etc. Delicious! Indoor pool was warm, whirlpool was hot, exercise room was clean and safe. Free wifi. Would definitely... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and I'm very happy to hear that you had a wonderful stay with us! I'm glad that you enjoyed our comfortable rooms, our amenities such as our indoor pool and our complimentary breakfast. Thank you, Janet Wise Director of Sales More 

Panton, Vermont
Top Contributor
78 reviews 78 reviews
25 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed December 28, 2014

We had a pleasant and problem free stay here recently. The room was large and very clean. There were 4 pillows on each bed of varying firmness. The wifi worked well. The bathroom was clean and roomy and free of mold. There was plenty of counter and shelf space in the bathroom. The room also had a large fridge and... More 

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review of the hotel and I'm happy to hear that you enjoyed your stay with us and our hot breakfast and coffee. I'm glad that you found us to be a clean and friendly property with good WiFi and large rooms. Janet Wise Director of Sales More 

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23 photos of this hotel

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Amenities