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Holiday Inn Express Cleveland-Richfield

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5171 Brecksville Road, Richfield, OH 44286
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Holiday Inn Express Cleveland-Richfield
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Holiday Inn Express Cleveland-Richfield
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121 Reviews from our TripAdvisor Community

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Traveler rating
    49
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    16
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    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

On I-80 on the way back home coming from Chicago going to our place in NJ ......Superb accommodation and easy registration by the night receptionist 😄😄😄👍 the following morning another superb breakfast served by Sam 😄👍 clean and yummy food served😄👍 will return anytime we take this route

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five stars and all of your kind words for our staff. I'm so glad to hear that you enjoyed your stay with us while traveling I-80. Janet Wise More 

cleveland, ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed here 4 nights, June 25 to June 29. We found the Holiday Inn Express was a good choice for our stay. The bed is comfortable, the room was fresh, the breakfast was enough to get us started in the morning. During our stay we saw staff members cleaning and friendly. The Inn was busy this weekend due to... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the four star review and all of the compliments. I'm so glad that you enjoyed your stay and the area! Janet Wise More 

Manistee, Michigan
Contributor
13 reviews 13 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Outside looks new. Inside shows some age but is not bad. A little peeling wallpaper. Internet is cranky. My connection was off and on. Breakfast is the typical Holiday Inn Express breakfast. If you are dining out for supper there are several choices within a few miles but we found Austin steakhouse rather disappointing.

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the four star rating. Janet Wise More 

Eagle River, Alaska
Top Contributor
65 reviews 65 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here two nights while visiting the Nat'l Park. The room was very quiet and the accommodations were probably the best Holiday Inn Express that we have ever stayed in. The bed was very comfortable, the room's thermostat was easy to operate, and the wifi was fast. The hot breakfast was pretty darn good with eggs, sausage & gravy,... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for such a nice review. I'm glad that you had an enjoyable stay with us while visiting the Cuyahoga Valley National Park. Janet Wise More 

1 review
3 of 5 stars Reviewed May 19, 2015 via mobile

Our stay was not very comfortable. The room was about 80 degrees because the air conditioner was broke. I didn't sleep well and when I called down in the morning I was told, "If you are looking for compensation, all I can offer you is a Starbucks gift card since you prepaid." The hotel was clean and the continental breakfast... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I am very sorry about the air conditioner and for not being able to discount a third party reservation. I'm glad that you found us to be a clean property with a good breakfast in spite of the air conditioner. More 

1 review
5 of 5 stars Reviewed April 27, 2015

Stayed on April 24-26, 2015 for a basketball tournament in Akron. Great room...very clean. Pool and hot tub very clean and warm. Great service...very friendly. Great location...right on the highway. Would definitely stay again.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and for the positive comments about the property and our service. I'm glad that you enjoyed your stay with us during the very busy basketball tournament. Janet Wise More 

Fort Wayne, Indiana
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed April 9, 2015

Overall, hotel is average especially considering what they charge per night. But if you are a business traveler and I would suggest not staying here. I stayed here March 17, 2015 and April 8, 2015. Both times the Internet service was poor. Both my laptop and iPhone would not stay connected. When I called the front desk they claim nobody... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize for the trouble that you experienced with the Internet. Sometimes a guest may have a firewall that causes issues. We do have a service for guests to call for assistance, but again I do apologize. Janet Wise More 

Eau Claire, Wisconsin
Top Contributor
78 reviews 78 reviews
20 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed April 7, 2015

Our group had been traveling all day and we could hardly wait to get to our rooms and then have dinner. We needed to unwind! Our room was clean and fresh. There is a 6 foot deep pool and a treadmill room. This is a busy trucking area so if you need to walk to get the kinks out from... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review and four stars. I am glad to hear that you enjoyed your stay. I will follow up on the coffee pot issue. Thank you, Janet Wise More 

Markham, Canada
2 reviews
5 of 5 stars Reviewed March 26, 2015

Stayed here for a couple of nights while visiting the area while on vacation. Really enjoyed our stay here and would recommend the hotel even though it was a bit far from our main destination which was the Rock and Roll Hall of Fame. Enjoyed the breakfast both days and all the staff were very friendly and helpful.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and I'm happy to hear that you enjoyed your stay! We are about 20 minutes South of the Rock and Roll Hall of Fame, but right off 77 North. I'm glad that you enjoyed our complimentary breakfast and found our staff helpful. Thank you, Janet Wise Director of Sales More 

La Grange
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 20, 2015

We stayed two nights for a soccer tournament in Akron. This HI has very comfortable bedding (nice touch to have pillows of different firmness). The pool and hot tub were clean and the pool warm enough for even me (hate the cold) to get in and enjoy. Breakfast was good, employees friendly and helpful. Our room had a good mini... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review of the hotel and I'm happy to hear that you had a very pleasant stay with us and enjoyed our amenities and location in between Akron and Cleveland. Janet Wise Director of Sales More 

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