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Holiday Inn Express Cleveland-Richfield

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5171 Brecksville Road, Richfield, OH 44286
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1 room 1 guest
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Holiday Inn Express Cleveland-Richfield
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135 Reviews from our TripAdvisor Community

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Traveler rating
    57
    51
    19
    5
    3
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ashland, KY
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I find HIE to be pretty reliable in quality. And this one was on par with that. I'm not one to typically complain about "service" at a hotel. My judgement is reserved mostly for cleanliness and amenities. But I was not pleased by the front desk service at this hotel upon check in. It was a Sunday evening and the... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize for the issues that you had. We have been sold out of King rooms on many of the the Sundays this summer with corporate guests who arrive later to stay for the week. We have been busy with families with children also with a lot of swimming going on. I will investigate the egg situation and make sure... More 

Stevens Point, Wisconsin
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our first stay at a Holiday Inn Express so we're not sure what to expect, though we've read the uniformly good guest reviews. But we came away convinced that this hotel is going all out to live up to its reputation as a guest friendly hotel. We found ourselves complimenting the breakfast preparer for the great breakfast and... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five stars! I'm glad that you enjoyed our clean property and our breakfast. We are next door to Wendy's for those fitbit steps, but it's a little hard to see as it is inside Pilot Gas Station. Janet Wise More 

Tucson, Arizona
1 review
3 of 5 stars Reviewed 3 weeks ago

Unfortunately I was looking forward to watching the debates when we arrived and although their TV list in the room shows Fox News Network it is not available and they did not know what to do at the front desk. Very not happy. Using our own hotspot as the internet is slow.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the three stars in spite of the trouble with the TV channel Fox News. I will bring it to the attention of maintenance and I do apologize. Thank you, Janet Wise More 

1 review
5 of 5 stars Reviewed 3 weeks ago

I stay here often for Business, but really appreciated being able to find a clean, comfortable room to stay in with a great breakfast included. The lady who runs the breakfast area has a selection for everyone. I recently had to stay elsewhere for a few nights, but will make sure that I plan better so I can stay here... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the kind words about the hotel and our dear breakfast lady Sam! I will show this to her. Janet Wise More 

Mechanicsburg, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The room was great, the pool clean, and breakfast delicious. The staff was friendly and the property was clean. When traveling through this area next time, I will definitely consider this hotel again.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the five star review and all of your kind words! We really appreciate it! Janet Wise More 

Cumberland, Rhode Island
Level Contributor
100 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We chose this hotel based it's proximity to Cuyahoga Valley NP. The suite we chose easily fit six adults. We stayed for two nights. The queen beds were comfortable and the foldout bed was acceptable. To be fair I have yet to find a hotel that had a comfortable foldout bed. The room was clean and the mini-sink was useful.... More 

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the four stars! I'm glad that you enjoyed your stay while visiting the National Park. More 

Chicago, Illinois
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 30, 2015

Booked this hotel based on good reviews here, but was so disappointed with our stay. We simply requested a room far away from elevator. We checked in and went upstairs. The room 320, the male front desk gave us is right across elevator. We then called him and mentioned about our request. His response is that's the farthest room from... More 

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that your room was not far from the elevator. That room is a suite and they are only located by the elevator. If that room type was booked and we were sold out as we have been lately, we would have been unable to switch the reservation to another room type as other guests would have already reserved... More 

Bridgewater, New Jersey
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2015

Reserved three rooms for one night during a long, family road trip. Arrived late - Kathryn was excellent - got us into our rooms quickly. The rooms were as requested, and very clean with nice amenities including a refrigerator and cable TV with an adequate selection of channels. In fact, the rooms were also very pretty! It was a nice,... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and your compliments on our staff members Katie and Katherine who do take great care of guests. Janet Wise More 

Tuppers Plains, Ohio
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed July 25, 2015

We have stayed here four nights in the last month on trips to Cleveland Clinic. You are about 30 minutes or less away from the main campus depending on traffic. It's a nice safe and secure location but yet still close enough for us to our destination. The hotel is very nice, the rooms are very large and very clean... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and for writing that we have a nice hotel! Thank you, Janet Wise More 

Hillsdale, New York
Level Contributor
5 reviews
5 of 5 stars Reviewed July 19, 2015

Great pool,great breakfast, and great staff. Kids loved it and a checkout time of 12 was nice to have. Very child friendly. Good location off of highway. Also, the rooms are nice, clean, and spacious. We will continue to go to Holiday Inn

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review of the hotel and I'm so happy that you had an excellent stay! Thank you, Janet Wise More 

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