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Holiday Inn Express Cleveland-Richfield

2.5 of 5 5171 Brecksville Road, Richfield, OH 44286
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Certificate of Excellence 2014
Holiday Inn Express Cleveland-Richfield
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Holiday Inn Express Cleveland-Richfield
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107 reviews from our community

Traveler rating
    43
    43
    14
    4
    3
See reviews for
41
28
6
15
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Top Contributor
90 reviews 90 reviews
43 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This property was close to the hwy and offered a wonderful breakfast. I'm now happy to see that this band of hotel carys my vanilla creamers for my coffee. My room was comfortable and I enjoyed a swim and relaxing in the hot tub. Modern, updated and great place to stay. Next door in a gas station with food near... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad to hear that you enjoyed your stay and our great breakfast. I'm also glad that we had the coffee creamers that you like. Janet Wise More 

Buffalo NY
Top Contributor
50 reviews 50 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I seldom review chain hotels, especially the economy type, but I have to say that this little place on Brecksville Rd is special. Clean, roomy rooms, good bed, pleasant, helpful staff, excellent free breakfast, near the freeway and a great price. My real purpose in this is to make sure the Intercontinental Hotel Chain guys know that these folks out... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for taking the time to post this positive review and I'm glad to hear that we were a delightful find for you. Our staff appreciates hearing positive feedback and it's good to hear that you liked our location. Thank you, Janet Wise Director of Sales More 

Washington, DC
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Driving cross-country with the family you just want a place near the interstate that is clean and nice. This is a pretty new HI Express and it was perfect at a good price. Pool is nice, staff was nice and room was clean and comfy. Nothing fancy, but that's not what we needed/wanted.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the five star review of the hotel. I'm pleased to hear that you found us perfect for an overnight stay. Thank you for the compliments on our amenities and staff. Janet Wise Director of Sales Holiday Inn Express & Suites Cleveland-Richfield 5171 Brecksville Road Richfield, OH 44286 More 

New York City, New York
Contributor
12 reviews 12 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We've stayed at all of the top hotels in Cleveland as we drive from NY to Wisconsin on a regular basis. After being disappointed by all of the "best hotels", we've finally landed on staying at the Holiday Inn Express. It's very consistent--always clean, comfortable beds and a lot cheaper than the higher end hotels that all disappointed us (usually... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm happy to hear that you found us a good option for Cleveland. We are only 20 minutes South of downtown. We are also about 20 minutes North of Akron. Janet Wise Director of Sales More 

Denver, Colorado
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 3 weeks ago

Pretty new Holiday Inn Express. Clean, decent breakfast, though the gravy for the biscuits wasn't good at all. But they had hard-boiled eggs, which give them an "A" for vegetarians. I'll look for it again.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad to hear that you had a nice stay. Janet Wise Director of Sales More 

Senior Contributor
30 reviews 30 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 5, 2014

I have stayed here times before. I never had any complaints at all. The rooms are very clean and comfortable. The staff is good as well. Breakfast is better than any restaurant you could go to and it is included in the room price. I needed a few toiletry items that I forgot. They were given free as well. This... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review. I'm glad to hear that you have had positive experiences multiple times at our property. We appreciate your repeat business! Thank you, Janet Wise More 

Senior Contributor
29 reviews 29 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 24, 2014

Staff very nice. Rooms very clean. Would stay again if in the area. The coffee and cookies were great. Breakfasts were pretty good. Stayed for 5 days and absolutely no issues. I had no concerns with staff in my room cleaning while I was out. They proved to be trustworthy and honest.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the five star review! I'm glad that you felt comfortable and safe here in our clean hotel and that you enjoyed our breakfast and our Monday-Thursday afternoon coffee and cookies. Janet Wise Director of Sales More 

Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 18, 2014

It's an average HIE. I stayed 2 nights for business. I did get upgraded to a suite, which was huge and very nice. Staff seemed friendly. Only complaint is the parking lot could use more lights. It can be pretty dark when coming in late or leaving early in the morning. Other than that, everything was good.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the four star review and compliments about the property and staff. We are actually in the process of adding some more parking lot lights right now. More 

State College, PA
Top Contributor
90 reviews 90 reviews
43 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed October 13, 2014

This is the second time we have stayed at this property. It is well located for enjoying the Cuyahoga National Park and other lovely recreational parks in the area. Our GPS found it without difficulty, though it is a bit roundabout. We didn't have a lot of interaction with staff, but all were pleasant. We really appreciated being given a... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the very nice review and I'm glad to hear that you enjoyed your stay and our location by the national park. I'm glad you found the property clean and our staff pleasant as well as our breakfast great. I will check on the fitness room. Janet Wise Director of Sales More 

Russell, Kansas
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed September 22, 2014

We stayed here because it is just 10 min. from Cuyahoga National Park. Great location! Our King room was beautiful and clean. The bathroom was well lit and the vanity/sink is in the bathroom so you have total privacy. There is an indoor pool and hot tub. The breakfast was good. They had all the hot items and their wonderful... More 

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I am glad that you found our property beautiful and clean, but I apologize that you found the staff not as friendly as you would like. I will talk to the staff about this. We have cookies around 4 PM Monday-Thursday and they do go pretty fast. I will talk to the staff about putting the container away as soon... More 

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Additional Information about Holiday Inn Express Cleveland-Richfield

Address: 5171 Brecksville Road, Richfield, OH 44286
Phone Number:
Location: United States > Ohio > Richfield
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Cleveland-Richfield 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio

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