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All 6 Richfield hotels

Holiday Inn Express Cleveland-Richfield

2.5 of 5 Hotel   |   5171 Brecksville Road, Richfield, OH 44286
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Holiday Inn Express Cleveland-Richfield
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Ranked #1 of 6 Hotels in Richfield
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Jen H Cincinnati, Ohio
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100 reviews from our community

Traveler rating
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    39
    14
    4
    3
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39
26
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cincinnati, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It's an average HIE. I stayed 2 nights for business. I did get upgraded to a suite, which was huge and very nice. Staff seemed friendly. Only complaint is the parking lot could use more lights. It can be pretty dark when coming in late or leaving early in the morning. Other than that, everything was good.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the four star review and compliments about the property and staff. We are actually in the process of adding some more parking lot lights right now. More

State College, PA
Top Contributor
83 reviews 83 reviews
40 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the second time we have stayed at this property. It is well located for enjoying the Cuyahoga National Park and other lovely recreational parks in the area. Our GPS found it without difficulty, though it is a bit roundabout. We didn't have a lot of interaction with staff, but all were pleasant. We really appreciated being given a... More

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the very nice review and I'm glad to hear that you enjoyed your stay and our location by the national park. I'm glad you found the property clean and our staff pleasant as well as our breakfast great. I will check on the fitness room. Janet Wise Director of Sales More

Russell, Kansas
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here because it is just 10 min. from Cuyahoga National Park. Great location! Our King room was beautiful and clean. The bathroom was well lit and the vanity/sink is in the bathroom so you have total privacy. There is an indoor pool and hot tub. The breakfast was good. They had all the hot items and their wonderful... More

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I am glad that you found our property beautiful and clean, but I apologize that you found the staff not as friendly as you would like. I will talk to the staff about this. We have cookies around 4 PM Monday-Thursday and they do go pretty fast. I will talk to the staff about putting the container away as soon... More

Columbus, Ohio
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 10, 2014

Clean rooms, great breakfast, and wonderful pool. Stayed just one night, travelling with family, but would stay here again. The person maintaining the breakfast was really on top of things. Getting to the hotel from I71 can be a bit tricky, you think you are getting onto the turnpike but you are not.

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HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review and the recommendation. I'm glad that you found us clean and that you enjoyed our pool and breakfast. Thank you, Janet Wise Director of Sales More

North Charleston, South Carolina
Top Contributor
62 reviews 62 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed August 18, 2014

Stayed one night here while traveling. Surrounding area was decent. Felt fairly safe. Near major interstates and highways so it was easy to access, but far enough from them that you don't hear the constant traffic. The front-desk clerk was very helpful and kind when we arrived. Our room was clean. The bathroom was a bit smaller than I had... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the postive review. I'm glad that you liked many aspects of the property. We do have an elevator for those on the second floor needing ice from one of the other three floors. We have a different variety of vending machine on second floor instead. I'm also happy to hear that you enjoyed our breakfast. Thank you... More

Orlando, Florida
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 17, 2014 via mobile

We were driving at night from a family trip and needed a room. We got off the highway and this hotel was right there. The staff was so nice and we got a free upgrade to a suite. The room was comfortable, beautiful and clean. Even the complimentary soaps were bath and body works. Breakfast was delicious as well.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five star review! I'm glad to hear that you found the property clean and our staff friendly. I'm glad that you enjoyed our Bath & Body Works bathroom amenities! Janet Wise Director of Sales Holiday Inn Express & Suites Cleveland-Richfield 5171 Brecksville Road Richfield, OH 44286 More

wisconsin
Contributor
13 reviews 13 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 8, 2014

We found the location of the holiday inn express conveniently located near the interstate. The room was clean and looked modern. The wifi connection was spotty. The breakfast room and food were pleasant and enjoyable. For just a quick overnight stay, I would reccommend staying here.

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad that you found us conveniently located by the highway, clean and modern with a good breakfast. I apologize if the Internet connection was spotty. I'm glad that you would recommend us. Janet Wise Director of Sales More

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed August 2, 2014 via mobile

We drove from Niagara falls Ontario to hit Dayton Oh. We found this hotel thanks to Ohio visitor center coupons booklet. The price was good, the hotel is clean and looks like brand new. The pool was great for our kids. Desk people were friendly. The room was neat and the breakfast plesasd us. The restaurants are not too far... More

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for such a nice review. I'm glad that you thought that the hotel was clean and our staff friendly. I'm also glad that you liked our breakfast and also that we are right next door to Wendy's. Janet Wise Director of Sales More

Pen Argyl, Pennsylvania
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed July 26, 2014

I almost always go with a Holiday Inn Express and so I did this time too. What a mistake. We decided to head for Cleveland and so I started narrowing down the hotels and ended up choosing this over another one just a few miles away. Flash forward, we pull in after a 6 plus hour journey to see an... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you didn't have a better stay with us. We are working on the Internet issue and have increased our upload and download speeds to way above the required standard, but it still can get slowed down especially when we are sold out. The pool will be repainted this fall. It is very hard to close it down... More

Contributor
16 reviews 16 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed July 18, 2014

Room was clean. Breakfast is sub-par when comparing to Hampton Inns. Fitness center is in terrible condition. Equipment in poor shape and even felt unsafe to use. Some staff is friendly (i.e., Katie) while others barely speak. Surrounding property is literally falling down in decay.

Was this review helpful? Yes 2
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you found us only mediocre. I'm glad that your room was clean and that you found Katie friendly. Our breakfast includes all of the required items by Holiday Inn as well as gluten free choices. I'm sorry that you didn't care for it. The old building nearby is supposed to be demolished at some point. I will... More

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Additional Information about Holiday Inn Express Cleveland-Richfield

Address: 5171 Brecksville Road, Richfield, OH 44286
Phone Number:
Location: United States > Ohio > Richfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland-Richfield 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio

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