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Holiday Inn Express Cleveland-Richfield

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5171 Brecksville Road, Richfield, OH 44286
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1 room 1 adult
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Holiday Inn Express Cleveland-Richfield
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140 Reviews from our TripAdvisor Community

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Alexandria VA
Level Contributor
68 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here to ride Rays MTB indoor bike park. There was a Motel 6 within the same parking lot; owned by the same people. Stayed in room 101 with a nice Jacuzzi. Room had a bed, chair w/ ottoman, desk, tv dresser, bench. Liked that they had nice wood hangers. There was also a sink below the microwave, refr. Nice... More 

Helpful?
Thank oquick1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five stars and compliments! I'm so glad the Jacuzzi worked. Thank you for saying that we're a nice play to stay. Janet Wise More 

texas
Level Contributor
84 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

I stayed here on an overnight business trip and it was perfect. I got upgraded to a king suite for under market value because I was visiting the Cleveland Clinic so that was a plus! The room itself was very clean and had enough room to not make new feel claustrophobic so you could spread out a little. I think... More 

Helpful?
Thank econotraveller41
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you so much for the positive review and compliments. I'm glad that you enjoyed your stay while visiting the Cleveland Clinic as we are not very far from them if you take Route 77. Thank you, Janet Wise More 

Indiana
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 28, 2015

We enjoyed our brief stay here so much that we are considering using this as our go-to stop on our travels to the east coast. The lobby and our room were impeccably clean. The staff was wonderfully friendly, and the rates are actually cheaper than some of the other HIE's that are nearby. Right off of the Ohio Turnpike, next... More 

Helpful?
Thank NPStamp_Traveler
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the five stars and nice compliments! I'm so glad that you enjoyed your stay and liked the property and our location. Thank you, Janet Wise More 

kent, ohio
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 20, 2015 via mobile

This hotel was slightly different than other Holiday Inn Express hotels in which I have stayed. It was still clean and well kept. The staff were all very friendly. The bed was much less comfortable than they usually are at this hotel chain. Overall it was a nice stay.

Helpful?
Thank kerbear920
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the four star review and kind words. I'm glad that you found us clean with a friendly staff. More 

Erie, Pennsylvania
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 4, 2015

The room was fine; however, you could see there was some kind of substance dried on the glass of one of the hanging pictures next to the bed. There was also something or a stain under the counter in the bathroom. The room was quiet and we had no other issues.

Helpful?
Thank SandiJean
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the four stars. I will mention the issues to housekeeping. I'm glad that you found us to be a quiet property. Thank you, Janet Wise More 

Ashland, KY
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed August 16, 2015

I find HIE to be pretty reliable in quality. And this one was on par with that. I'm not one to typically complain about "service" at a hotel. My judgement is reserved mostly for cleanliness and amenities. But I was not pleased by the front desk service at this hotel upon check in. It was a Sunday evening and the... More 

Helpful?
Thank Cherrighost
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize for the issues that you had. We have been sold out of King rooms on many of the the Sundays this summer with corporate guests who arrive later to stay for the week. We have been busy with families with children also with a lot of swimming going on. I will investigate the egg situation and make sure... More 

Stevens Point, Wisconsin
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 14, 2015

This is our first stay at a Holiday Inn Express so we're not sure what to expect, though we've read the uniformly good guest reviews. But we came away convinced that this hotel is going all out to live up to its reputation as a guest friendly hotel. We found ourselves complimenting the breakfast preparer for the great breakfast and... More 

Helpful?
Thank Marc F
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the five stars! I'm glad that you enjoyed our clean property and our breakfast. We are next door to Wendy's for those fitbit steps, but it's a little hard to see as it is inside Pilot Gas Station. Janet Wise More 

Tucson, Arizona
1 review
3 of 5 stars Reviewed August 11, 2015

Unfortunately I was looking forward to watching the debates when we arrived and although their TV list in the room shows Fox News Network it is not available and they did not know what to do at the front desk. Very not happy. Using our own hotspot as the internet is slow.

Helpful?
Thank PeriodicTraveler22
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the three stars in spite of the trouble with the TV channel Fox News. I will bring it to the attention of maintenance and I do apologize. Thank you, Janet Wise More 

1 review
5 of 5 stars Reviewed August 10, 2015 via mobile

I stay here often for Business, but really appreciated being able to find a clean, comfortable room to stay in with a great breakfast included. The lady who runs the breakfast area has a selection for everyone. I recently had to stay elsewhere for a few nights, but will make sure that I plan better so I can stay here... More 

Helpful?
Thank Snowmodeal
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the kind words about the hotel and our dear breakfast lady Sam! I will show this to her. Janet Wise More 

Mechanicsburg, Pennsylvania
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed August 5, 2015

The room was great, the pool clean, and breakfast delicious. The staff was friendly and the property was clean. When traveling through this area next time, I will definitely consider this hotel again.

Helpful?
Thank Walkertex1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you very much for the five star review and all of your kind words! We really appreciate it! Janet Wise More 

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