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All 6 Richfield hotels

Holiday Inn Express Cleveland-Richfield

2.5 of 5 Hotel   |   5171 Brecksville Road, Richfield, OH 44286
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Holiday Inn Express Cleveland-Richfield
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79%
Ranked #1 of 6 hotels in Richfield
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Russ S
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  • Reviews (92)
  • Photos (22)
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92 people have reviewed this hotel

Traveler rating
    36
    35
    14
    4
    3
See reviews for
36
24
6
12
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
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English first
Pen Argyl, Pennsylvania
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

I almost always go with a Holiday Inn Express and so I did this time too. What a mistake. We decided to head for Cleveland and so I started narrowing down the hotels and ended up choosing this over another one just a few miles away. Flash forward, we pull in after a 6 plus hour journey to see an... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you didn't have a better stay with us. We are working on the Internet issue and have increased our upload and download speeds to way above the required standard, but it still can get slowed down especially when we are sold out. The pool will be repainted this fall. It is very hard to close it down... More

Senior Reviewer
7 reviews 7 reviews
3 of 5 stars Reviewed 1 week ago

Room was clean. Breakfast is sub-par when comparing to Hampton Inns. Fitness center is in terrible condition. Equipment in poor shape and even felt unsafe to use. Some staff is friendly (i.e., Katie) while others barely speak. Surrounding property is literally falling down in decay.

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you found us only mediocre. I'm glad that your room was clean and that you found Katie friendly. Our breakfast includes all of the required items by Holiday Inn as well as gluten free choices. I'm sorry that you didn't care for it. The old building nearby is supposed to be demolished at some point. I will... More

Chicago, Illinois
Contributor
14 reviews 14 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stopped overnight on our way home from Chicago. We all loved it. Big comfy beds. It couldn't have been any cleaner, service was great and breakfast in the am was better than any I've ever had for these types of breakfasts. They even offered gluten free bread and English muffins. Impressive. If my travels take me back this way, I... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the excellent review! I'm so glad to hear that you found us very clean that you enjoyed our gluten free items at breakfast. I'm also glad that you enjoyed our service and our big, comfortable beds. Thank you, Janet Wise Director of Sales More

Grayling, Michigan
Top Contributor
81 reviews 81 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We like staying at Holiday Inn express is in this place is neat and clean as expected hot tub was nice and hot pools nice temperature room had a slight order to it when we came in but who knows what that was but not bad had a great dinner down the street of memories which is only half mile... More

Was this review helpful? Yes
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad to hear that you had a nice stay here and enjoyed our amenities. I'm glad that you enjoyed your dinner at the local eatery Memories. Thank you, Janet Wise Director of Sales More

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 2 weeks ago

I would like to stay I am quick to notice the flaws in everything when traveling for business. I am away from home and I want to be as comfortable as I possibly can. However, there was no flaw, the staff was friendly and very accommodating. Additionally, their breakfast was the best. I was delighted in the fact they served... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for your very positive review. I am so glad to hear that we provided great service and that you will stay with us again. I will show your review to our staff and especially to our wonderful breakfast lady! Thank you, Janet Wise Director of Sales Holiday Inn Express & Suites Cleveland-Richfield 5171 Brecksville Road Richfield, OH 44286 More

Appleton, Wisconsin
Top Contributor
84 reviews 84 reviews
37 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Nothing to complain about. Very friendly front desk staff, they went above and beyond the call of duty. Near the highway, but we did not hear any highway noise at all. Breakfast is better than most. Stay here!

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you so very much for the absolutely great review! I am happy to hear that you enjoyed your stay and had a great experience. Thank you for recommending us! Thank you, Janet Wise Director of Sales Holiday Inn Express & Suites Cleveland-Richfield 5171 Brecksville Road Richfield, OH 44286 More

Champaign, Illinois
Contributor
17 reviews 17 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 14, 2014

Hubby and I were here for a quick overnight stay for a concert nearby. The location is great. It's very easy to find off the interstate, and there's a gas station and Wendy's right next door. The hotel was clean, breakfast was outstanding, and our room was very comfortable. There are a few things that would be nice improvements, though.... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the positive review. I'm glad that you found us a nice hotel for a reasonable price and that you would stay here again. We are conveniently located near Blossom Music Center. We are hoping the old building will be removed in the future. The fourth floor ice machine will be fixed soon as the parts have been... More

Richfield, Ohio
1 review
3 of 5 stars Reviewed June 10, 2014

The maintenance at holiday inn is terrible the pool is always cloudy and the windows have not been washed and the floors are dirty all the time. they need to get a new maintenance man for the hotel and try to have the front desk people smile more and there should be more gifts to pass out for the priority... More

Was this review helpful? Yes 1
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you had some issues with your stay. Our pool is not usually cloudy; so I'm not sure what happened to it and the floor. I will follow up with maintenance and I will definitely tell the desk to smile more. I'm also sorry about the lack of treats for IHG Rewards members now. We are following IHG's... More

Olean, New York
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 18, 2014

Breakfast was much more than the average cereal & muffin breakfast that most hotels give, very impressed so far. Good location, we went to visit Cayuhoga Park most days. Restaurants & grocery stores within a few miles. I was impressed with our room - larger than the pictures showed, clean, large mini fridge, microwave, big bathroom, TV, free fast wi-fi.... More

Was this review helpful? Yes 2
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

Thank you for the great review! I'm so glad that you enjoyed our breakfast choices and amenities. I will check into the sliding sheet situation. All of our suites have mini-refrigerators and microwaves and some of our standard rooms do as well. We are working on adding them to all of our standard rooms, but it is always better to... More

Comstock Park, MI
Top Contributor
166 reviews 166 reviews
61 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed April 19, 2014

From check in to check out staff is very unfriendly. All stairway and room doors SLAM shut there are no dampeners on them so makes the hotel very loud at all hours. Had a reasonably good nights sleep considering. Typical fare for breakfast, Lots of families were here on holiday weekend when I stayed. Nothing special .

Was this review helpful? Yes 2
HIExpressRichfield, Director of Sales at Holiday Inn Express Cleveland-Richfield, responded to this review

I apologize that you found us only average. Our staff is usually friendly and I will follow up with them. I will also have maintenance check the doors and am happy that were still able to sleep. We will be adding some items to our breakfast soon as will all Holiday Inn Expresses. Thank you, Janet Wise Director of Sales More

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Additional Information about Holiday Inn Express Cleveland-Richfield

Address: 5171 Brecksville Road, Richfield, OH 44286
Phone Number:
Location: United States > Ohio > Richfield
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Cleveland-Richfield 2.5*
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Also Known As:
Holiday Inn Express Cleveland-Richfield Hotel Richfield
Holiday Inn Richfield
Holiday Inn Express Richfield
Richfield Holiday Inn
Holiday Inn Express Cleveland-Richfield Ohio

22 photos of this hotel

Management photos: Courtesy of the property manager

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Hotel & grounds (3)
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Dining (3)
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Room/suite (13)
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Pool/beach area (1)
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Other (3)

Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Welcome to the Holiday Inn Express Hotel & Suites Cleveland-Richfield. Located near Interstates 80 & 77, between Cleveland and Akron, our Richfield hotel is an excellent destination for both business and leisure travelers. Our Richfield hotel is near several businesses such as Charles Schwaab, Aetna, Cisco Systems, BF Goodrich, AT&T, FedEx, Ford Training Center & FBI Training Center. Though our hotel is convenient for travelers attending area business meetings, it is also great for those hosting on-site meetings, as we have space for up to 50. Families will enjoy exploring the Cleveland and Akron areas. Attractions near our hotel in Richfield include Cuyahoga Valley National Park & Brandywine/Boston Mills Ski Resorts. The Cleveland Museum of Natural History, the Great Lakes Science Center, the Rock and Roll Hall of Fame, the Pro Football Hall of Fame, Blossom Music Center, Playhouse Square, Firestone Country Club, Cedar Point, Geauga Lake Wildwater Kingdom, Aurora Farms Outlets and Cleveland & Akron zoos are also nearby. Our Richfield accommodations are near world-famous hospitals like Cleveland Clinic and University Hospitals, as well as local universities such as Case Western, Cleveland State and Akron U. During your stay in Richfield, enjoy our indoor heated pool and whirlpool area, fitness center, free high-speed Internet access and free hot breakfast bar. Check out our great Richfield hotel deals and book your stay today. ... more   less 
Number of rooms
67

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