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Holiday Inn Express & Suites Columbus East

2.5 of 5 2806 Taylor Road, Reynoldsburg, OH 43068 (Formerly Country Inn & Suites By Carlson, Columus-East)
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Certificate of Excellence 2014
Holiday Inn Express & Suites Columbus East
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Holiday Inn Express & Suites Columbus East
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83 reviews from our community

Traveler rating
    36
    26
    10
    7
    4
See reviews for
26
10
2
32
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lima, Ohio
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

This hotel used to be a country inn and suites. Holiday inn tried to paint and carpet but the place is still disgusting. a lot of the plumbing is bad and leaking. There were disgusting marks on the walls. The furniture is filthy I have stayed here around three times on business and never again. The staff has been rude... More 

Was this review helpful? Yes 1
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

We apologize for the dissatisfying experience, typically we have high customer service reviews about our staff on a consistent basis and we will share your experience with our team. We are truly disappointed to learn that your room was left in an unkempt state and we would like to kindly request that you provide further details including your room number... More 

Hartford, Connecticut
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 20, 2015

There was alot of traffic noise all night long. I did request another room and was granted one although not as nice (no refrigerator or microwave, 2 queens instead of king) but I got to sleep! The fitness center is a joke. I requested that the front desk staff member please arrange for a taxi cab for my departure tomorrow.... More 

Was this review helpful? Yes
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear Irony093, I am glad that you were able to partake in our hotel’s many amenities while with us, I hope you will allow us another opportunity one day display "Good Customer Service" since you feel we missed it this time. I spoke to our staff members and one of the girls remember a guest asking about shuttle services and... More 

Washington Boro, Pennsylvania
Top Contributor
73 reviews 73 reviews
15 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 3, 2015

This is my third time at this hotel over the past few years. It is a convenient location to stop for visits to family in Dayton, OH from our home in eastern Pennsylvania. The hotel has a good breakfast, it's clean, quiet, and the staff has always been helpful. Lots of restaurants close by and very easy access to I-70.... More 

Was this review helpful? Yes 1
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear Dana, Thank you for your review,we appreciate the time you took to post your comments about your stay.We love having you stay with us! Warm regards, Alice & Staff More 

Pittsburgh, Pennsylvania
Top Contributor
200 reviews 200 reviews
107 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed December 5, 2014

Stayed one night while driving through Columbus from the East. Good location with plenty of restaurants nearby. Room was consistent with older holiday inn expresses. Clean and comfortable. You do get some noise from 70 nearby but overall a good stay

Was this review helpful? Yes
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear Biztravr, Thank you very much for your kind review. We are truly happy that you had such a good stay and found our rooms clean & comfortable.We look forward to welcoming you back. (technical difficulties disabled me from responding sooner,I'm so sorry for the delay) Best wishes from all of us. Alice & Staff Holiday Inn Columbus East/Reynoldsburg,Ohio More 

Wellsboro, PA
Contributor
14 reviews 14 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 4, 2014

I booked this hotel after a horrible experience trying to secure a bereavement rate with several hotels in the area. I ended up just booking through Tripadvisor instead of trying to get a discounted rate by speaking to someone. We arrived at the hotel in the evening ona Saturday and there was only one employee at the desk with phone... More 

Was this review helpful? Yes 1
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear NominivanFamof5, Thank you for staying with us and again let us express our condolences to your family, I'm so glad we were able to get everyone settled as we were extremely busy at the hotel as mentioned.We had a wedding,sports group and other guests staying with us and there are time's that everyone wants to use our facilities,my night... More 

Lakewood, Ohio
Top Contributor
72 reviews 72 reviews
23 hotel reviews
83 helpful votes 83 helpful votes
3 of 5 stars Reviewed October 13, 2014

Unable to get into the Hampton that is a short distance away, I ended up staying at this property while in town for a sporting event. It's generic, and located in a generic (but bustling) location, just off Rt. 70 heading east out of Columbus. The Reynoldsburg/Pickerington area has grown like crazy in the past 10 years, and the traffic... More 

Was this review helpful? Yes 1
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear Cowslower, Thank you for taking the time to give us a review! Our area is growing rapidly. I have documented all your suggestions/concerns and thank you for your candid review. We make every effort to address all areas mentioned and hope we can meet and exceed your exceptions in the future. Best regards, Alice Tackett/General Manager Holiday Inn Express... More 

Indianapolis, Indiana
Top Contributor
57 reviews 57 reviews
14 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 2, 2014

This hotel was a good value for the money If you keep into context that it's an express and not full service. The staff was polite, the room was clean, it was a good size room, the WIFI was fast, housekeeping did a fine job, and location was central to everything. The breakfast was lacking... The sausage needed a knife,... More 

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear Tim O, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and location of the hotel. However, it is regrettable that our breakfast items did not live up to... More 

Ledbetter, Ky
2 reviews
2 of 5 stars Reviewed August 25, 2014

Stay here every year during an event. Average room, although it was a suite, but with only one AC unit. If you close the bedroom door, the rest of the room gets hot. Breakfast was busy and out of biscuits, gravy, and cinnamon rolls two of the four mornings we were there. When we asked, we were very rudely told... More 

Was this review helpful? Yes
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear K G, Thank you for taking the time to write us a review regarding your recent stay. I am sorry we were not able to exceed or at least be at par with your expectation. Rest assured that the issues you have raised abut the AC unit in the room and the breakfast options have been documented and will... More 

Washington, Pennsylvania
Contributor
12 reviews 12 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 27, 2014

Excellent hotel w/ very polite and kind staff. Hotel Manager cares a lot about guest. Informing me on lots of useful information. 100% smoke and Pet free. Many services available at hotel. Rooms are large and clean. So is exterior. Convenient location near many stores. Good working AC units. Breakfast buffet will fill your stomach. Cons: No refrigerators or microwaves.... More 

Was this review helpful? Yes
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear TTechnologies, Thank you for your kind review,I was unable to respond to my reviews but now that I am able to access them I wanted to say thank you for your comments.We care a great deal for all of our guests and we love to get feedback as it helps measure our success! Kind regards, Alice More 

BALTIMORE
Senior Contributor
48 reviews 48 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed July 18, 2014

The rating is based on value, the room was actually well appointed and comfortable. But for the most expensive hotel in the area, I found it wanting. No fridges in the room, wifi was only okay, and no electric doors making it hard to get luggage carts in and out. The Fairfield, across the parking lot, looked like a better... More 

Was this review helpful? Yes
HIEASTCOL, General Manager at Holiday Inn Express & Suites Columbus East, responded to this review

Dear Walter S, Thank you for your review I apologize for any dissatisfaction we may have caused you during your stay with us. I'm sorry that you found our room to be too expensive for you,we offer a wide selection of choices and room types, our standard king rooms and Suites all offer Micro/fridges. I'm pleased to hear;however, that you... More 

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Additional Information about Holiday Inn Express & Suites Columbus East

Address: 2806 Taylor Road, Reynoldsburg, OH 43068 (Formerly Country Inn & Suites By Carlson, Columus-East)
Phone Number:
Location: United States > Ohio > Reynoldsburg
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Columbus East 2.5*
Number of rooms: 80
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Also Known As:
Holiday Inn Express And Suites Columbus East
Holiday Inn Express & Suites Columbus East Hotel Reynoldsburg
Country Inn Reynoldsburg
Reynoldsburg Country Inn
Holiday Inn Express & Suites Columbus East Ohio/Reynoldsburg

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