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Fairfield Inn & Suites Columbus East

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2826 Taylor Road Extension, Reynoldsburg, OH 43068
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Fairfield Inn & Suites Columbus East
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Fairfield Inn & Suites Columbus East
Fairfield Inn & Suites Columbus East
Fairfield Inn & Suites Columbus East
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83 reviews from our community

Traveler rating
    24
    25
    22
    8
    4
See reviews for
35
14
6
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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Kennett Square PA
Top Contributor
52 reviews 52 reviews
22 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed yesterday NEW

Nothing says satisfied like repeat business, and we have stayed at this Fairfield Inn regularly over the last several years. This last trip, the young lady at the front desk, Amanda, was most pleasant, friendly and helpful. Most appreciated after a long day of driving. The breakfast area was one of best we have seen, with fresh oatmeal (which we... More 

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St.Louis
Reviewer
4 reviews 4 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I was STUCK in Ohio for some family business I had to attend to. The entire Columbus area just struck me as aggressive, people just are not that nice there... BUT... I said all week that the only nice people I met were the employees at this hotel. They went above and beyond to make it a pleasant stay. I... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Dear Stephanie, Thank you for staying with us. We are so glad to hear that your experience with us was so nice. We will certainly be sharing your response with our staff members. We love to share responses with our staff, and are extremely excited to do so with your remarks. We are all looking forward to seeing you again... More 

Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

One weekend my wife and I decided to stay for a night to get away from the kids. We booked the Whirlpool suite. The condition of the room was fair at best. We noticed that the pullout sofa was not cleaned as we found items from previous guest. The toilet paper holder and shower head was coming out of the... More 

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Sarah O, Director of Sales at Fairfield Inn & Suites Columbus East, responded to this review

Dear valued guest, Thank you for taking the time to complete a survey regarding your recent stay at the Fairfield Inn & Suites Columbus East. We would like to apologize that your stay was not perfect. We strive to make every guest's stay here one of a kind, and we have unfortunately fallen short. We are certainly taking a look... More 

Columbus
Contributor
11 reviews 11 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed February 18, 2015

I stopped at this hotel due the bad weather in Columbus, Ohio. The rates were reasonable but the room was far from the quality of the Marriott chain. The room was so small and not cleaned, that room was in need a serious vacuum. Although I didn't utilize the pool area, I noticed that the water was GREEN and that... More 

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Sarah O, Director of Sales at Fairfield Inn & Suites Columbus East, responded to this review

Dear valued guest, Thank you for choosing to stay at the Fairfield Inn & Suites Columbus East. We are very sorry to hear that your stay was not perfect as we strive to do for all of our guests. We have shared this information with the proper hotel team in order to assure that this is an isolated situation. We... More 

Travelers are raving about these Reynoldsburg hotels

Troy, Ohio
Contributor
15 reviews 15 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 16, 2015 via mobile

My daughter and I just stayed at this hotel February 14. After a harrowing drive on I70 in horrible white out conditions all we wanted to do is get in the hot tub we knew this hotel had. Well unfortunately the hot tub was terrible scummy dirty. The first step going in had so much slim and grease on it... More 

Was this review helpful? Yes 1
Sarah O, Director of Sales at Fairfield Inn & Suites Columbus East, responded to this review

Dear valued guest, We would first like to thank you for staying at the Fairfield Inn & Suites Columbus East. We are extremely sorry for your experience. We will certainly be looking into this issue in order to assure it is an isolated issue. We do apologize for the inconvenience, and hope to see you again in the near future. More 

Newcastle, Australia
Contributor
12 reviews 12 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 23, 2014

Stay overall was ok Seemed fairly clean My main issue was the lounge in the suite was torn on the seat and badly repaired just looked gross I threw a towel over it because it didn't have the clean fee about it. Other than that was what you would expect and the bed was comfortable. Does have places to eat... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a survey for our hotel. We appreciate your feedback. We are very sorry to hear that your stay was not a GREAT experience. We strive to make every guest's experience memorable in a good way. We will certainly be looking into the lounge issue in your room. We will... More 

Cleveland, Ohio
Senior Contributor
37 reviews 37 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 13, 2014

Right off I-70 east of I-71. The staff was soooo helpful: They recommended a great local Mexican restaurant two blocks away, printed me off a map to a nearby branch of my bank. Very nice room. Has fridge, microwave and a nice desk. Comfy bed. No reading chair but it's not a deal breaker. I would definitely stay here again.... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a survey for our hotel. We appreciate your feedback. We are so glad to hear that your stay was enjoyable. We strive to make the experience of every guest great, and we are glad to hear that we have done so. We hope to see you again in the... More 

1 review
2 of 5 stars Reviewed November 9, 2014

I was not happy when I found out That the hotel charged my account for more than what my bill was on the night I checked in. I specifically asked how they do the Payment. The manager said we deduct payment from the card when you check out. They did not wait until I checked out. On top of that... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Dear Nikki, Thank you for taking the time to tell us about your stay. We are very sorry to hear that your experience with us was not enjoyable. We strive to make every guest feel at home when they are staying at our hotel, and we are very sorry to hear that this was not the case with your stay.... More 

GRAND RAPIDS
Senior Contributor
37 reviews 37 reviews
20 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 4, 2014

I was in town for six nights to take a class. On the second day, I found a small Diet Pepsi with a note, "We noticed you're a Diet Pepsi fan, enjoy this from us." I thought that attention to detail was amazing and appreciated. Great check-in and I watched the desk staff through the week and always found them... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Dear Valued Guest, Thank you for taking the time to complete a survey regarding your stay with the Fairfield Inn & Suites Columbus-East. We are delighted to hear you had an enjoyable stay with us. We strive to make every guest feel at home and we are excited to hear that your experience great. We do hope you would choose... More 

New York City, New York
Senior Contributor
46 reviews 46 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed October 21, 2014

This hotel likes to fully book, and as a result gets overbooked, apparently often. I started out on a three-day road trip and was looking for an overnight with my dog. They do accept dogs for a very stiff fee. When I attempted to reschedule I was told they were overbooked, but always had cancellations. Unfortunately, my dog got sick... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Valued Guest, We would like to start out by apologizing that your were unable to stay with us on your scheduled evening. Unfortunately we did oversell that evening, and had to find new accommodations for guests. We do attempt to find a location as close to our property as possible when something of this matter happens. We do wish we... More 

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