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Fairfield Inn & Suites Columbus East

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2826 Taylor Road Extension, Reynoldsburg, OH 43068
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Fairfield Inn & Suites Columbus East
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94 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
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    (31)
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Boston
Level Contributor
1 review
2 of 5 stars Reviewed 3 days ago NEW

Hotel doing renovations though they did not inform us when we booked. breakfast area in plastic and they still served the food there. Dusty, chairs ratty, poor environment for eating. Plaster on carpets, ragged rug in elevator. Our room smelled awful, like something rotting. They did switch us to another room but overall poor quality hotel, really disappointing as we... More 

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Greenbelt, Maryland
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The hotel is going through renovations but the entire staff was so friendly and helpful that they more than made up for it. The hotel is very pet friendly and our rooms were quiet and very clean. We will definitely stay there again the next time we're in the area. Amanda and Jasmine were wonderful!

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Thank you for sharing your experience at the Fairfield Inn & Suites Columbus East. As a valued guest, we appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. I will be sure to let Jasmine and Amanda know... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed for one night and it was nice. You could tell they were remodeling but our room was super clean. When we got there was greeted by Jasmine what a pleasant lady. We were made to feel so welcome. We checked in and left for a party and when we returned a few hours later she asked about the... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Thank you so much for giving us a review. I have informed our staff of your kind words and am glad to hear that we were able to give you a great experience. I hope that next time your travels bring you back to Reynoldsburg, you will choose to stay with us again. Happy Travels!!! Brandon Baker Guest Experience Ambassador More 

Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel was not you typical standards you expect from Marriott. They are in the process of remodeling however whoever they hired do it does sloppy work. We were on the first floor which looked liked it had been at the least partially remodeled. The painters chose not to mask off their work and slipped paint all over. The plaster... More 

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Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

I am so sorry to hear that your experience with us did not meet expectations. I greatly apologize for the renovation issues and have notified the proper parties in order to improve this. I hope you will give us a chance to make it up to you. More 

Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The beds were the most comfortable beds since the start of our trip. Our suite was very clean, super AC. Wonderful staff, very helpful. Perfect breakfast-not to light or to heavy. We had a pleasant stay. (Stayed 2 nights)

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Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Thank you so much for taking the time to write a review. We greatly appreciate the feedback and the kind words you said about our hotel. I hope that next time your travels bring you back, you will choose to stay with us. More 

Chicago, Illinois
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 24, 2015

If you're looking for a hotel that offers the finest in auditory stimulation night and day, then this is the place for you! The building must be made of matchsticks because the walls are so thin it's as if they don't exist. Want to hear parties that last all night long? Loud guests within earshot of the front desk who... More 

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Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

I am so sorry to hear that your stay with us was not a pleasant one. We consistently strive to accommodate and make each and every guest who stays with us have an exceptional experience. We are currently undergoing our full renovation and this should help with blocking some of the noise that you had mentioned. I hope the next... More 

Travelers are raving about these Reynoldsburg hotels

Buford, Georgia
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed May 21, 2015

Awesome front desk staff. Brandon makes you feel welcome each time you walk through the door. The hotel is undergoing renovations. That means a little inconvenience. You might want to be sure your room isn't in an area within ear shot of this remodeling. Hotel is very clean. Housekeeping does an excellent job. Bed is very comfortable and there's plenty... More 

Was this review helpful? Yes
Sarah O, Guest Relations Manager at Fairfield Inn & Suites Columbus East, responded to this review

Thank you so much for taking the time to fill out this survey and as a valued guest we greatly appreciate your feedback. We enjoyed having you here with us and I hope if your travels ever bring you back to Reynoldsburg that you will choose stay with us again, especially once renovations are complete!! Have a great day! Brandon... More 

Leesburg, Virginia
Level Contributor
9 reviews
1 of 5 stars Reviewed April 21, 2015

I booked using an online travel site, which stated the hotel was pet friendly with only a 'deposit' for those staying with the pet. Turns out our definition of deposit differs from theirs. The desk clerk said it was actually a non-refundable fee that i had to pay. The fee almost doubled the cost of the room. Since it was... More 

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Sarah O, General Manager at Fairfield Inn & Suites Columbus East, responded to this review

Thank you for bringing this to our attention. We apologize that the third party website you booked through said the pet fee was a deposit. We follow Marriott standards and require a onetime non-refundable pet fee for cleaning purposes, which is $75.00. We will make sure to contact the third party website to clarify this and make sure their information... More 

Pittsburgh, Pennsylvania
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed April 16, 2015

We stayed here only one night while visiting the Equine Affaire in Columbus. Following an exhausting day, we found this motel to be a perfect place to lay our heads! You get what you pay for, and we discovered a beautiful, clean room with beds that we wanted to take home! A friendly, cheerful staff and a generous, warm breakfast... More 

Was this review helpful? Yes 1
Sarah O, General Manager at Fairfield Inn & Suites Columbus East, responded to this review

Thank you for your comments, we truly appreciate your business. We are getting ready to go through a full renovation, so our entire hotel will be renovated with new colors and will be more modern. We hope you will return and see our progress. Thank you. More 

Luther, Michigan
Level Contributor
4 reviews
5 of 5 stars Reviewed April 13, 2015

Very happy with our stay at this hotel. Very clean, great location, breakfast was very good. All of the staff we encountered were smiling and friendly, with special thanks to Amanda at the Front Desk for her assistance and Carmen in Housekeeping for taking such good care of us. We will definitely stay here again the next time we visit... More 

Was this review helpful? Yes
Sarah O, General Manager at Fairfield Inn & Suites Columbus East, responded to this review

We are so happy you had a great experience with us! Amanda and Carmen are great assets to our team, thank you for recognizing them, we will be sure to pass this along to them as well. More 

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