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All 4 Painesville hotels

Quail Hollow Resort

3.5 of 5 Resort   |   11080 Concord-Hambden Road, Painesville, OH 44077
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Quail Hollow Resort
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Ranked #2 of 4 hotels in Painesville
A recent review
4 of 5 stars reviewed 4 days ago
Chris J Oneonta, New York
  • Overview
  • Reviews (212)
  • Photos (55)
  • Amenities
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  • Room tips (47)
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212 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Sarasota, Florida
Senior Contributor
29 reviews 29 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We stayed here for a week in August, mainly chosen because the hotel is pet-friendly. I will say that as busy as the hotel was, it was quiet at night so we were able to sleep well. Did not utilize any of the amenities (restaurant, golf course etc.) so can't rate them. However, the housekeeping was horrible. Almost every day... More

Was this review helpful? Yes 1
Oneonta, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here as a stop over. Older hotel but the rooms weren't too bad. Not where I would go if i wanted elegance and luxury, but a great place for an affordable room. Bar area was good. Service by the staff was friendly and responsive. Carpets show wear. Room was decorated appropriately and not out of date.

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Brooklyn, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The resort is a great place. Great staff and friendly. My only critique is if you are looking for central hotel in cleveland it's out of the way, but if you are looking to get away from Cleveland this place is great, Overall perfect experience.

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Washington State
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Well worth it. Do not believe the reviews from the cranky people.This professional & teenager stayed during a family visit & found it to be a classy & clean, well decorated place with very sizeable & comfortable rooms. We'll be back & hope to use the pools. Especially high quality for an online, discounted rate!

Was this review helpful? Yes 1
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your positive comments on TripAdvisor. We are thrilled to hear that you had a pleasant stay at the resort. We truly value our guests’ feedback and your comments have absolutely been shared with our management staff. We hope that you do return and take advantage of our great pools and amenities in... More

Wilmette, Illinois
Contributor
12 reviews 12 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I will never stay here again. The only thing that made me tolerate the hotel was the price. We were in the area because my daughter was swimming at the Spire Institute about 20 min away. I found the staff to be quite moody. Some were and could be nice, but many could use some customer service courses. I heard... More

Was this review helpful? Yes 1
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for your feedback about your recent stay at our resort. I apologize that we fell short of your expectations. We take comments from our guest very seriously and use them to retrain as well as reprimand responsible parties that affected your stay. We strive to make all of our guests feel welcome and comfortable when they are with... More

Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed 3 weeks ago

Our room was beside a utility room and we were kept awake by the equipment. The hotel management admitted that previous guests had complained but they could not put us in another room because the hotel was full. Housekeeping did not clean the room the second day and after repeated phone calls and trips to the front desk we were... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to share your comments on TripAdvisor. I am so sorry to hear that you did not receive the service you expected. We work hard to ensure that our guests feel comfortable and receive a clean and enjoyable room each night of their stay. We have shared your comments with our housekeeping and management staff... More

Landisville, Pennsylvania
Contributor
11 reviews 11 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 3 weeks ago

It was about a 30 minute drive to the Hall. Hotels closer were more and there was a parking fee. The week day rates was good and the package for the Hall of Fame were a good deal. Everyone we had contact with at the resort was great. It is an older resort, but the interior was updated and clean.... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you so much for taking the time to leave your comments on TripAdvisor. We are so glad to hear that you were able to take advantage of the Rock and Roll Hall of Fame package and enjoy your breakfast at CK’s Steakhouse. We take pride in giving our guests quality customer service and your valued comments have been shared... More

Ft. Lauderdale
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I booked this through hotels.com and the room people and and restruant were all great. Lisa in the bar was an awesome person to recommend food and drinks for me and my crew. The resort is a great value to stay and eat at.

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your wonderful comments on TripAdvisor. We are so glad you had a good experience here at the resort and that you were able to enjoy CK’s. Your comments have been shared with our staff and management and we are glad we were able to provide you and your crew with such great... More

Chicago, Illinois
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good hotel, good service. Hotel is definitely dated and slightly musty, but our room for both stays was very clean. Ate breakfast both stays. Buffet food was good and it was hot & fresh. Wait staff at breakfast was extremely friendly. No crowds so good service was not a problem. Dinner was in bar area, but it was a fine... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad that our kitchen staff was able to make you feel comfortable and satisfied in your dining experience. We take pride in our understanding of guests’ special dietary needs and we are glad you were able to dine with confidence. We take our guests reviews... More

Vancouver, Canada
Top Contributor
290 reviews 290 reviews
75 hotel reviews
129 helpful votes 129 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here years ago when it was a Marriott property and it was lovely. It's still fine but the hotel is tired and needs revocations. As some other reviewers noted the cleaning staff is not as attentive as they should be - the place isn't dirty but it's not spotless either. A bit of a disappointment.

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to share your experience with us on TripAdvisor. I apologize that you were disappointed in the state of the resort. Please know that your comments have been shared with our housekeeping and maintenance staff as well as other members of our management team and we are working hard to ensure that the resort meets... More

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Additional Information about Quail Hollow Resort

Address: 11080 Concord-Hambden Road, Painesville, OH 44077
Location: United States > Ohio > Lake County > Painesville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
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Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
Quail Hollow Resort Ohio/Painesville

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Number of rooms
176

Questions & Answers

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2 days ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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