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All 4 Painesville hotels

Quail Hollow Resort

3.5 of 5 Resort   |   11080 Concord-Hambden Road, Painesville, OH 44077
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Quail Hollow Resort
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Ranked #2 of 4 Hotels in Painesville
A recent review
3 of 5 stars reviewed 3 weeks ago
Tracy C Orrville, Ohio
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237 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orrville, Ohio
Reviewer
5 reviews 5 reviews
3 of 5 stars Reviewed 3 weeks ago

I've been to resorts in the past and beg to differ about calling Quail Hollow a resort. The first thing I noticed about the first room we were in was the noise. The patio door (unfortunately facing the expressway) didn't close all the way. The gap at the top of the door was noticably bigger than that of the bottom.... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you bringing some of the issues you had to our attention. I apologize for the noise level in both of your rooms. We are currently developing plans to upgrade many of the room amenities and do hope that you stay with us again once that is complete. We are happy to hear that you enjoyed our restaurant and... More 

2 reviews
3 of 5 stars Reviewed 4 weeks ago

Went there overnight and was not really impressed. Spent almost 2 and a half hours at the almost completely empty steakhouse there, where we were checked on 2 maybe 3 times. The pool was only open to us at certain times, as there was a private event that apparently took priority. Sorry, but why am I paying to not have... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Let me first thank you for taking the time to let us know about your stay with us. I apologize that you felt unwelcome when utilizing our facilities. We have reprimanded the persons responsible for your experience and the Department Manager has held a customer service training session with the staff. We do hope you decide to spend the weekend... More 

Bowling Green, Kentucky
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel is very cozy and has a lodge feel. Found out that it is privately owned. The rooms were clean, the staff were very polite and the restaurant food was excellent and had a good selection including room service. I came here in the middle of winter during a snow storm so I was unable to see the class... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for your nice comments about our resort. We have shared them with the staff as well as our management team. We hope to see you again in the future, maybe when there is less snow on the ground. More 

1 review
3 of 5 stars Reviewed 4 weeks ago

Not real sure what the requirements are to be declared a resort but I'm thinking Quail Hollow should be evaluated again. The room overall could be best described as dated. First thing I noticed was the traffic noise, given the distance from the highway one would assume that this would not be a problem, wrong. The patio door was other... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We appreciate your constructive criticism and have taken your comments to our new owners in hopes to fix some of the issues you encountered. We do hope you return once we have had the chance to renovate. More 

Mentor, Ohio
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 19, 2014

My wife and I took advantage of a Groupon deal to try to have a nice getaway night without the kids. Unfortunately nothing really went our way. Below is a list of what we experienced: 1) The heat in our room was broken. After they confirmed this, we were told we'd need to switch rooms and to stay in our... More 

Was this review helpful? Yes 1
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to share your experience on TripAdvisor. It was not the evening you expected and we truly apologize for that. Your comments about the service in the restaurant and the condition of the rooms have been shared with the department heads and the appropriate staff members have been retrained on guest relations and guest expectations.... More 

Mentor, Ohio
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 17, 2014

My stay here was decent. Nice amenities, decent water pressure, clean room. The front desk was very nice when checking in and out. The rooms looks like they could use some updating, but the lobby and lounges are gorgeous.

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are glad to hear that you were able to enjoy the amenities and friendly staff that the hotel has to offer. We have shared your comments with our Management Team and are working hard to improve the resort. We thank you again for your truly valued feedback... More 

Columbus, Ohio
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 16, 2014

Booked a room with 2 queen beds. Room was clean and beds reasonable. Pillows were not especially comfortable. Flat screen tv with plenty of channels in the room. No refrigerator or microwave in our room. Wifi worked good and was very fast. Overall this property appears that it is past its prime. It is visually outdated and is need of... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you so much for leaving you comments on TripAdvisor. We are glad to hear that you were able to enjoy some of the in-room amenities that we have to offer. We have shared your comments with our Management Team and are working hard to make improvements to the resort. We would love it if you returned to visit and... More 

Cleveland, Ohio, United States
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 7, 2014

For my husbands birthday we decided to make reservations for dinner and night stay at Qual Hollow. Knowing we reserved a non-smoke room as we entered into our room we could smell stale smoke. At first we thought it was the rooms heating and air conditioning system. As we were unpacking for the evening went to open up the drapes... More 

Was this review helpful? Yes 1
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so sorry to hear that you had an unpleasant stay with us. Our staff works very hard to ensure that these types of experiences do not occur and we have absolutely informed our Management Staff of your feedback so that we can prevent these types of... More 

Columbus, Ohio
Senior Contributor
27 reviews 27 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 5, 2014

If you're looking for a place to swim in the middle of the winter AND a place that is dog friendly, AND you want to be near Lake Erie, this is your place! The rooms were clean and comfortable although there were no fridges or microwaves in the rooms. I especially liked that their swimming pools and adjacent jacuzzi tub... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are very happy to hear that you were able to utilize the local and in-house amenities we have to offer and that you enjoyed your stay with us. We work hard to ensure that ALL of our guests are able to utilize the amenities we have to... More 

Columbus, Ohio
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 2, 2014

Stayed at the hotel as part of the Tannebaum wine tour on November 28-29, 2014. The package included a bottle of wine and a great breakfast in the morning. The front desk clerk was not friendly or helpful. However the breakfast chef Cynthia was very sweet and welcoming as was the rest of the restaurant staff. The hotel was clean... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so happy to hear that you were able to enjoy one of our great packages we have to offer here at the resort. Our restaurant staff works very hard to ensure that you start your day with a smile and a good meal and we appreciate... More 

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Additional Information about Quail Hollow Resort

Address: 11080 Concord-Hambden Road, Painesville, OH 44077
Location: United States > Ohio > Lake County > Painesville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
Number of rooms: 176
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Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
Quail Hollow Resort Ohio/Painesville

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