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Quail Hollow Resort

3.5 of 5
Hotel website
11080 Concord-Hambden Road, Painesville, OH 44077
Quail Hollow Resort
Best prices for: 1 room 1 guest
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Ranked #2 of 4 Hotels in Painesville
A recent review
5 of 5 stars reviewed 1 week ago
ekirsty
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246 reviews from our community

Traveler rating
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    73
    22
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
Date | Rating
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  • All months
    (246)
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    (53)
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Senior Contributor
38 reviews 38 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here this weekend for our friends wedding. We highly recommend this place! The staff are all so friendly and helpful, including accommodating our date changes. Most comfy bed so far on this whole American trip!!! Would definitely stay here again :-)

Was this review helpful? Yes
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear eKristy, Thank you very much for the amazing review! I will pass it along to our team! Your words of encouragement and praise mean a lot. More 

Burlington, Canada
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was worried about booking this hotel due to the many complaints on Tripadvisor. I pulled up to resort and asked to look at a room in advance. Front desk was very accommodating and gave me a key to a room. Booked 3 days and the stay was terrific. Room was clean, updated, had 6 pillows and the bed was very... More 

Was this review helpful? Yes
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Laurmich96 Thank you so much for taking the time to fill out your survey. Speaking for myself and our team members its is always nice to be appreciated by our guests. We here at Quail Hollow strive to make every guests stay as amazing as yours! We hope that if you are back in the area that you will... More 

New Orleans, Louisiana
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Throw-back. This hotel is stuck in the 80s as far as its customer service policies, decor, and services. I can't wait until the day that hotels like this catch up to the industry. To management: the "one free breakfast per room" policy is ridiculous - either eliminate breakfast altogether, or make it one per guest. There are so many creative... More 

Was this review helpful? Yes
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Harry Lauren, Thank you for your very honest assessment of your most recent stay at our Quail Hollow Resort. You may not be aware, but our property was recently sold to a new company who is as we speak drawing up plans for our renovation. We here at Quail are very excited indeed about the up coming renovations and... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 4, 2015

They call this place a resort. In reality it is no more than a HoO from way back. Yeah , it's clean. Beds are uncomfortable.No comps like coffee in the A.M. ( its in your room. You have to push a button. I was told). No newspaper to read of any kind. Thus I'm writing this review. If it weren't... More 

Was this review helpful? Yes 3
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Mr. Hank Lutz, I am sorry your most recent trip to the Quail Hollow Resort failed to meet your expectations. We strive for customer satisfaction and I would love a chance to discuss your visit with you. When you make your next reservation, please feel free to ask for me personally, and I would be happy to make your... More 

Oklahoma City, Oklahoma
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 1, 2015

Stayed for just one night on a business trip. Hotel itself is nice and clean and has a lodge type feel. Quite a hike to get to my room. Would not have liked it if I had a lot of luggage. Room was nice with good tv (with guide) and nice bathroom amenities. Bed was ok, foam pillows a plus... More 

Was this review helpful? Yes 1
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Mr. Scott M Thank you for taking time to fill out the survey from your visit to our Quail Hollow Resort. We value all of our guests input and strive to improve our service based on what our guests are asking for. Thank You More 

Buford, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2015

We were in town to visit family for 3 nights and reserved 2 rooms at this hotel. First of all our first night in hotel, the TV didn't work. We called the front desk and were told that there was nothing they could do and we had to wait till the next day. That was just horrible, especially with 2... More 

Was this review helpful? Yes 2
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear ML, I am very sorry to read about your most recent stay here at Quail Hollow Resort. Our goal is always guest satisfaction. Your comments have been taken very seriously and I am personally investigation each item you have mentioned. I would love to discuss this directly with you. Please feel free to reach out to me directly to... More 

Geneva, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 8, 2015 via mobile

Not a very relaxing stay; the heating system in the hotel and lounge is terrible. Needed a parka in the lounge and the hotel hallways were uncomfortably hot. The breakfast buffet was ok but the whole environment needs updated. Looks like 1970's decor and the whole place has a stuffy pretentiousness about it.

Was this review helpful? Yes
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Terry H. Let me apologize to you that your visit to our lounge was uncomfortable. I have shared your comments with our management team, and with our building superintendent, and we are looking into the heating issue immediately. Your comments do make a difference! Our goal, at Quail Hollow Resort, is to make a memorable experience for all of... More 

Senior Contributor
47 reviews 47 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 6, 2015

My swim team came here for our conference meet and I'd say from the outside this hotel looks impressive. The bad part is when you get to your room the impression soon goes away. The wall in our room is currently splitting from the ceiling. It's almost looks like the wall is falling in on itself. The staff when I... More 

Was this review helpful? Yes
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear T0501st, First I would like to apologize that you had an issue with your room. If you could please contact me on the room number, I will address that situation immediately. We are always so very excited when the Swim Teams come back to SPIRE. Your group has some of the best behaved athletes that we see all year... More 

Cleveland, Ohio
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 1, 2015

Spent one night at quail hollow for a friend's wedding. They let us check in early and the staff was great. Overall it was a good deal- things were clean and the wedding food and drinks were above expectations. The gym was ok and the indoor pool and hot tub were nice to have- we spent 20 min hanging out... More 

Was this review helpful? Yes
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear RoseDana, Thank you for taking time to complete your Trip Advisor Survey on your most recent trip to our Quail Hollow Resort. Guest satisfaction is our number one goal! Congratulations to your Friends/Family members who were recently married! Weddings are a great chance to get away for the weekend, but if your travel plans bring you this way again,... More 

Orrville, Ohio
Contributor
11 reviews 11 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 2, 2015

I've been to resorts in the past and beg to differ about calling Quail Hollow a resort. The first thing I noticed about the first room we were in was the noise. The patio door (unfortunately facing the expressway) didn't close all the way. The gap at the top of the door was noticably bigger than that of the bottom.... More 

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you bringing some of the issues you had to our attention. I apologize for the noise level in both of your rooms. We are currently developing plans to upgrade many of the room amenities and do hope that you stay with us again once that is complete. We are happy to hear that you enjoyed our restaurant and... More 

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