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Quail Hollow Resort

3.5 of 5
Hotel website
11080 Concord-Hambden Road, Painesville, OH 44077
Quail Hollow Resort
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Ranked #2 of 4 Hotels in Painesville
A recent review
4 of 5 stars reviewed yesterday
JD1984 Michigan
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250 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Michigan
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

I read some very good reviews, some not so good.....people lighten up! This place was clean, easy to get to, nice staff, good sleep. If you want the Taj Mahal, no, but a nice stop none the less! The resort word is being kicked around, maybe that is not the best choice but again, do your research a bit and... More 

Was this review helpful? Yes 1
1 review
5 of 5 stars Reviewed 2 days ago NEW

This place felt like a genuine rest, the pool hot tub and fitness center are lovely, restaurant has delicious burgers at a decent price ($11+). Staff at front desk were very friendly and thoughtful. We got a good deal online here so it was excellent value especially compared to other options in the area.

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Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Katherine Elaine, Thank you very much for taking time to fill out your Trip Advisor survey on your recent stay here at the Quail Hollow Resort. I have passed your praise on to the front desk and to the entire staff for a job well done. We know you have many choices when traveling, and genuinely hope you will... More 

1 review
3 of 5 stars Reviewed 2 days ago NEW via mobile

My husband and I stayed here to visit family this past weekend. The room was nice, and customer service was average. The room has a curtain that is a darkening only so you have no option for sunlight in you room unless the outside can see in. Lighting was the old yellow light bulbs making the room seem very depressing... More 

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Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Jessica P, Debit cards are the devil for checking into hotels. It always looks as a double charge until the authorized amount drops off in 7-10 depending on your banks policy. We do have a large sign explaining this on the front desk. There are no hidden charges. Every hotel runs an authorization to your credit card at check... More 

Depew
Senior Contributor
21 reviews 21 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We took last a minute road trip to Cleveland without booking a hotel. We stopped for gas and saw this hotel was close by and had a great rate. I usually go for the big name 4 star hotels and I was concerned because the rate was so low but the reviews were still good so I decided to give... More 

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Rick D, General Manager at Quail Hollow Resort, responded to this review

Thank you JoeP8 Your review is great, thank you for taking the time to tell everyone the things that you loved about your stay here at Quail Hollow Resort. Also, thank you for mentioning our Weekend Entertainment in our CK's Lounge. We have a local band every Friday and Saturday night performing for our guests. Keep your eyes on our... More 

Senior Contributor
38 reviews 38 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here this weekend for our friends wedding. We highly recommend this place! The staff are all so friendly and helpful, including accommodating our date changes. Most comfy bed so far on this whole American trip!!! Would definitely stay here again :-)

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Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear eKristy, Thank you very much for the amazing review! I will pass it along to our team! Your words of encouragement and praise mean a lot. More 

Burlington, Canada
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was worried about booking this hotel due to the many complaints on Tripadvisor. I pulled up to resort and asked to look at a room in advance. Front desk was very accommodating and gave me a key to a room. Booked 3 days and the stay was terrific. Room was clean, updated, had 6 pillows and the bed was very... More 

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Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Laurmich96 Thank you so much for taking the time to fill out your survey. Speaking for myself and our team members its is always nice to be appreciated by our guests. We here at Quail Hollow strive to make every guests stay as amazing as yours! We hope that if you are back in the area that you will... More 

New Orleans, Louisiana
Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Throw-back. This hotel is stuck in the 80s as far as its customer service policies, decor, and services. I can't wait until the day that hotels like this catch up to the industry. To management: the "one free breakfast per room" policy is ridiculous - either eliminate breakfast altogether, or make it one per guest. There are so many creative... More 

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Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Harry Lauren, Thank you for your very honest assessment of your most recent stay at our Quail Hollow Resort. You may not be aware, but our property was recently sold to a new company who is as we speak drawing up plans for our renovation. We here at Quail are very excited indeed about the up coming renovations and... More 

1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 4, 2015

They call this place a resort. In reality it is no more than a HoO from way back. Yeah , it's clean. Beds are uncomfortable.No comps like coffee in the A.M. ( its in your room. You have to push a button. I was told). No newspaper to read of any kind. Thus I'm writing this review. If it weren't... More 

Was this review helpful? Yes 3
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Mr. Hank Lutz, I am sorry your most recent trip to the Quail Hollow Resort failed to meet your expectations. We strive for customer satisfaction and I would love a chance to discuss your visit with you. When you make your next reservation, please feel free to ask for me personally, and I would be happy to make your... More 

Oklahoma City, Oklahoma
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 1, 2015

Stayed for just one night on a business trip. Hotel itself is nice and clean and has a lodge type feel. Quite a hike to get to my room. Would not have liked it if I had a lot of luggage. Room was nice with good tv (with guide) and nice bathroom amenities. Bed was ok, foam pillows a plus... More 

Was this review helpful? Yes 1
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear Mr. Scott M Thank you for taking time to fill out the survey from your visit to our Quail Hollow Resort. We value all of our guests input and strive to improve our service based on what our guests are asking for. Thank You More 

Buford, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed March 26, 2015

We were in town to visit family for 3 nights and reserved 2 rooms at this hotel. First of all our first night in hotel, the TV didn't work. We called the front desk and were told that there was nothing they could do and we had to wait till the next day. That was just horrible, especially with 2... More 

Was this review helpful? Yes 2
Rick D, General Manager at Quail Hollow Resort, responded to this review

Dear ML, I am very sorry to read about your most recent stay here at Quail Hollow Resort. Our goal is always guest satisfaction. Your comments have been taken very seriously and I am personally investigation each item you have mentioned. I would love to discuss this directly with you. Please feel free to reach out to me directly to... More 

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