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All 4 Painesville hotels

Quail Hollow Resort

3.5 of 5 Resort   |   11080 Concord-Hambden Road, Painesville, OH 44077
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Quail Hollow Resort
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Ranked #2 of 4 Hotels in Painesville
A recent review
4 of 5 stars reviewed 2 weeks ago
Amy T Chagrin Falls, Ohio
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227 reviews from our community

Traveler rating
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    62
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Chagrin Falls, Ohio
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travel a lot for my job and this hotel is one of my favorites. Despite the size of the resort, the staff and ambience manages to make you feel you are staying in a small country Inn. They even bake cookies for guests that are available in the lobby and no matter how busy the hotel is I have... More

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2 reviews
3 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is located off a major freeway. The room had a strange smell. The staff was friendly. Even though the hotel was next to the golf course, you had to drive your car to the clubhouse to play. The on-site restaurant and lounge had good food at reasonable prices. The area around the resort has limited restaurants, stores or... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad to hear that you had a good experience with our staff and CK’s Restaurant and Lounge. Although we are separated from the country club we do work closely with them to allow our guests a more convenient transition between the resort and golf course... More

New York, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I recently had a two night stay at this hotel. After checking in, the first thing I noticed was that the elevator was in need of a good vacuuming -- staples in the carpet and other debris. The room was dark, but comfortable and the bathroom adequate. I put the Do Not Disturb sign in the door when retiring for... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so sorry to hear that you did not have a pleasant experience with your room during your stay. I have shared your comments with both our housekeeping staff and upper management team and we are working hard to ensure that this type of issue does not... More

Pittsburgh, Pennsylvania
Contributor
17 reviews 17 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed October 20, 2014

The room was cozy, clean and very comfortable. The pool and hot tub were great. The fitness room was up-dated. The staff was courteous and very helpful. We dined in the hotel restaurant for dinner and the food was superior. The breakfast buffet was very good.

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are thrilled to hear that you enjoyed your stay with us and that you were able to take advantage of our in-house amenities. We thank you again for your positive feedback and hope to see you again in the future! More

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 19, 2014

Front desk staff very uninformed about most questions we inquired about. The resort was nice, clean and the room was very nice. Very comfortable bed. Lounge area nice but CK's Restaurant is over rated. Dinner okay but over-priced. Breakfast buffet was foods prepared the night before and the sterno warmers mustn't have warmed up anything yet by the time we... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are glad that you were able to enjoy some of the amenities such as a comfortable bed and CK’s Lounge. We are sorry to hear that not everything was up to your standards and we have shared you comments with our front desk manager and kitchen staff... More

New Castle, Pennsylvania
Contributor
19 reviews 19 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 15, 2014

My wife and I stayed 1 night and went to ride bikes. The hotel was clean and the staff was very friendly. A 36 hole championship golf couse is nearby but not on site, they broke away from resort 6 years ago, to play golf you have to drive a mile to the clubhouse.In the past the clubhouse was attached... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are so glad you had a pleasant stay here at the resort and were able to go out and enjoy riding bikes in the area. Although we are separated from the country club we do work closely with them to allow our guests a more convenient transition... More

Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 11, 2014

This hotel was recommended by friends so I expected to like it. The lobby is very nice so first impressions were positive. It all went downhill after that. We were given no information about the hotel or area at check in. Further there was absolutely no information in the room either. I emailed the hotel before arrival to ask about... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you sharing your experience on TripAdvisor and I am sorry that we did not meet your expectations. Our management team is continually working on ways to enhance our guest’s experiences and comments like yours are taken very seriously. The staff that handled your situation had been reprimanded as you were not treated appropriately. I do hope you return... More

Senior Contributor
22 reviews 22 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed September 22, 2014

I stayed at the Quail Hollow because it was the hotel chosen by my friend who was getting married. It was fine for the price, but I would only consider this place a moderate value hotel. The decor was outdated and the hotel smelled a little musty. It's obviously a very old hotel. Overall it was ok, but if I... More

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Kari B, Director of Sales at Quail Hollow Resort, responded to this review

I am sorry to hear that we did not meet your expectations during your stay here at the resort. We are working hard to ensure that these issues are resolved. We thank you for your feedback as a truly valued guest and if you would like to speak with someone about your experience please don’t hesitate to contact the hotel... More

Milwaukee, Wisconsin
Senior Contributor
45 reviews 45 reviews
5 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 19, 2014

I have to say this is a nice hotel and clean. I have been hoping for some renovation as the rooms are very outdated. The weather was beautiful while we were there, but there was no screen for the patio door and I am not a fan of letting all the bugs in. Other than that, the staff is very... More

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

Thank you for taking the time to leave your comments on TripAdvisor. We are glad to hear that you enjoyed your stay here at the resort. We have shared your comments with our management team and we are working to correct some things around the property and we thank you for your positive feedback about our staff. We hope to... More

Cuyahoga Falls, Ohio
Top Contributor
51 reviews 51 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed September 11, 2014

As a hotel it is ok, i don't know what qualifies a place as a resort, but this place is no different than a standard hotel; smallish rooms, pool, spa tub, sauna, restaurant, and lounge. And don't forget about the $12.50 breakfast buffet which is essentially identical to what you get at a Holiday Inn Express included in your room... More

Was this review helpful? Yes
Kari B, Director of Sales at Quail Hollow Resort, responded to this review

We appreciate you sharing your experience on TripAdvisor and I am sorry that we did not meet your expectations. Our management team is continually working on ways to enhance our guest’s experiences and comments like yours are taken very seriously. We hope that you return again as we do value each and every one of our guests. More

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Additional Information about Quail Hollow Resort

Address: 11080 Concord-Hambden Road, Painesville, OH 44077
Location: United States > Ohio > Lake County > Painesville
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Quail Hollow Resort 3.5*
Number of rooms: 176
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Also Known As:
Quail Hollow Hotel Painesville
Renaissance Painesville
Quail Hollow Resort Ohio/Painesville

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