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Comfort Inn

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7581 Auburn Rd, Rt 44 Off I-90, Painesville, OH 44077 (Formerly Baymont Inn and Suites Concord/Mentor)
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1 room 1 adult
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372 Reviews from our TripAdvisor Community

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Painesville, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

I have used this location for the past 3+ years on my way to visit my son, daughter-in-law and granddaughter. This I believe is my fourth time staying here - again excellent service!! This time it began with David at the front desk, he went above and beyond to meet our request for the room we desired. Then the breakfast... More 

Helpful?
Thank jon V
Columbus, Ohio
1 review
5 of 5 stars Reviewed 2 days ago NEW

I travel for work all over Ohio and stay in my fair share of hotels and I can tell you that the service at the front desk was second to none. I had been driving in the snow all day and when I checked into the hotel the woman was so friendly she even offered me a cup of hot... More 

Helpful?
Thank AshleyMD007
Rochester, Minnesota
Level Contributor
90 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This was our second stay at this nicely renovated hotel close to I-90. We had a "Jacuzzi suite." Suite may be stretching it, but it was a nice room, adequate for overnight. The Jacuzzi was wonderful after 12 hours on the road. The bathroom was fine and the breakfast room was spacious, pleasant and had the usual hot and cold... More 

Helpful?
Thank Dick G
Monclova, Ohio
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel was a great value but the best thing about the hotel was the customer service I received from an employee at the from desk was truly amazing! I hope that the management team at this facility recognizes that Hannah ( front desk employee) is a true asset to their facility!

Helpful?
Thank Ricktravels78
Phyllis S, General Manager at Comfort Inn, responded to this review

Dear Ricktravels78, Thank you for taking the time to write a review on our hotel. Its always nice to see a guest who takes the time to point our how well our staff are doing, and to remember names even after they have left and continued on their way. We are happy to have provided you with good customer serivce,... More 

Charleston, West Virginia
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Clean room, friendly staff. Widest variety of breakfast choice I have seen. Scrambled Eggs, Sausage, toast, bagels, two flavors of waffles, Syrup. Hard boiled eggs, yogurt, cereal, fruit, juice coffee. And possibly more that I did not notice. Convenient location to interstate. Close to hospitals.

Helpful?
1 Thank Jerie2918
Phyllis S, General Manager at Comfort Inn, responded to this review

Dear Jerie2918, Thank you for the review of our location. Here at Comfort Inn we understand that breakfast is the most important meal of the day, and we do our best to provide a large variety to help you start your day right. Our staff understands the importance of friendliness and clenliness and do their best to provide you with... More 

Erie, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I traveled to this hotel with some apprehension since I'm somewhat of a hotel snob. Over the course of our stay, my girlfriends and I kept repeating how pleasantly surprised we were with this Comfort Inn.. The hotel staff were so friendly (Hanna at the front desk) and breakfast person (Gerry). The highlight for sure was that the hotel had... More 

Helpful?
1 Thank Trish3869
Phyllis S, General Manager at Comfort Inn, responded to this review

Dear Trish3869, Thank you so much for your kind words and awesome review! Here at Comfort Inn we strive for exalance in everything we do. From housekkeping to managment, we try to make your stay as comfortable, and enjoyable as possible. We are happy to have been able to make your stay worth remembering, and we look forward to seeing... More 

Erie, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Me and my 2 best friends stayed here while celebrating my 50th birthday. We were pleasantly surprised with the appearance, hospitality, and comfort at this hotel. The room was beautifully remodeled and the bed was very comfortable. Hannah (front desk), Gerry (breakfast), and Greg (manager/shuttle driver) went out of their way to accommodate us and make our weekend fun and... More 

Helpful?
1 Thank 2016BirthdayGirl50
Phyllis S, General Manager at Comfort Inn, responded to this review

Dear 2016BirthdayGirl50, Thank you so much for chosing our hotel to have your birthday get away. We are happy to have made it worry free for you and your friends. Here at the Comfort Inn we strive to go above and beyond for our guests to make their stay rememberable. Its nice to see a guest who takes the time... More 

Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 5, 2016

Tired due to a 15 hour drive, we were pleased to be so well received at the Comfort Inn in Painsville Ohio. David at the front desk was very accommodating and helpful. He informed us of several local attractions and gave us advice on several restaurants.

Helpful?
Thank william g
Greg M, Front Office Manager at Comfort Inn, responded to this review

Dear William, Thank you for taking the time to write a review on our property. We are happy to have accomidated you. Our staff do their best to give out information and to help with any needs in order to make your stay easy and more enjoyable. We hope to see you again in the future. Thanks again. Hannah More 

Allegan, Michigan
1 review
4 of 5 stars Reviewed December 23, 2015

At check-in, David was very friendly and accommodating. Our room was a fantastic bargain. Even the folks at the breakfast bar were outstanding. The indoor pool was quite large for a motel of this size.Definitely would visit again.

Helpful?
Thank louis b
Greg M, General Manager at Comfort Inn, responded to this review

Dear Lous B, Thank you so much for taking the time to review your stay! We are so very glad to hear that our staff was not only friendly but accommodating to your needs. Here at Comfort Inn we try to make the rooms not only comfortable, but also affordable. We hope to see you again soon. Thank you Greg... More 

Chardon, Ohio
1 review
5 of 5 stars Reviewed December 18, 2015

We scheduled a stay at the Comfort Inn after my Husband's company holiday party on 12 December 2015, because it was close to the venue where the party was held; although we do not live very far from Mentor and Concord at all. We had stayed there when it was Baymont, and were excited to see the renovations made when... More 

Helpful?
Thank Turtlewitch
Greg M, General Manager at Comfort Inn, responded to this review

Dear Turtlewitch, Thank you for your review, it is such a huge complement to hear that our staff made such a lasting impression on you. We strive to uphold and/or exceed the brand standards, and with great reviews like yours it shows we are headed in the right direction. Thank you for taking the time to reassure our staff that... More 

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