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BEST WESTERN Norwalk

Certificate of Excellence
2.5 of 5
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351 Milan Avenue, Norwalk, OH 44857
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BEST WESTERN Norwalk
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Ranked #1 of 4 Hotels in Norwalk
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 days ago
mrolds69 winchendon
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147 Reviews from our TripAdvisor Community

Traveler rating
    76
    44
    20
    3
    4
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64
26
8
26
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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winchendon
Top Contributor
121 reviews 121 reviews
23 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I'm late writing this, we stayed here several days at the end of May for the BPG show. Workmen were buzzing all over this place when we arrived, even blocking the entrance. There were no lines in the parking lot yet, no clearly marked HP parking spaces (there were HP signs), no landscaping completed. But...clearly it was being renovated, so... More 

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Pittsburgh PA, United States
1 review
3 of 5 stars Reviewed 6 days ago NEW

Room was generally clean, but the carpet needed shampooing: dirty & stained. Wet towel hanging on back of bathroom door, and dirt & hair in the corner of the bathroom. The facilities were nice with an indoor pool, and fitness room. Breakfast was average. Wasn't much of a selection, but adequate for our needs. Staff was helpful and gracious. Price... More 

Review collected in partnership with Best Western

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Englewood, OH
Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

When we arrived, we were greeted by Susan, the general manager. She was very friendly and announced that the entire hotel had been renovated "top to bottom." Clearly it was. The decor was modern, clean, and tasteful. The pool area was nice and the pool looked clean (we didn't actually use the pool). For some reason, we were put in... More 

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Larsen, Wisconsin, USA
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Chose this hotel based on other reviews. It is recently remodeled and looks nice. Our room was clean and our beds comfortable. We were lacking a desk lamp, which meant I had to leave our drapes open to allow daylight in so I could see what I was doing. That may just be in this room though, as photos of... More 

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Madison, Wisconsin
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed one night for business. The room was very nice, well appointed, and the bed was comfortable. Hotel is nice looking too, and easy to find. We had no issues. The best part was the very nice staff. We found Samantha and Lori exceptional receptionists in accommodating our request to stay a bit later than usual check out time,... More 

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Hilton Head, South Carolina
Contributor
13 reviews 13 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Off the highway, but well worth it: a lovely stay. Nice room with microwave, fridge, WIFI, etc. Exceptionally helpful staff. Very comfortable beds. Newly reconditioned. Best price/value we found on US80/90.

Review collected in partnership with Best Western

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2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Stayed there 3 times and the bathroom is dirty every time. Room would be great if the bathroom didn't have a moldy toilet. The beds were nice and the rest of the room seemed clean. The breakfast wasn't very good so we eat elsewhere now.

Review collected in partnership with Best Western

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ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review

Thank you for taking the time to rate and review your recent stay with us. I'm happy to hear that you're a loyal customer of ours, but saddened to hear that you've had the same issue crop up over the course of your various stays with us. I've communicated with the General Manager of this property regarding your issue and... More 

Erie, Pennsylvania
1 review
5 of 5 stars Reviewed 1 week ago

This is the second time we stayed here and was very pleased with what we found the second time they have remodeled the entire motel it's easy to find Best Motel in the area especially close to the Race Track, the Breakfast was great the kids really enjoyed the pool the Staff was very accommodateing and pleasent I would recommend... More 

Review collected in partnership with this hotel

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ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review

Great to hear that you're a loyal guest of ours and that you appreciated and noticed all that we've done to improve this property. We hope to see you back again soon! More 

Kokomo, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly staff... Great food... They took very good care of us!! Highly recommend!! Very clean rooms. Very helpful and nice swimming area. The cleaning ladies definitely deserve a tip! Customer service was an A+!!

Review collected in partnership with this hotel

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review

Thanks for your five-star rating and review of your recent stay with us--and for your recommendation to stay with us. This means GOLD to us! Come back and visit again soon!! More 

Versailles, Kentucky
1 review
5 of 5 stars Reviewed 1 week ago

The staff are so helpful . That actually go out of their way to help . They helped print tickets out for us and we left my husbands shaver and I called the next day and they saved it for us and mailed it to us. Room was nice and clean.

Review collected in partnership with this hotel

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at BEST WESTERN Norwalk, responded to this review

Great to hear that we could be helpful to you during your stay with us. Hope to see you back again soon! More 

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