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All 4 Norwalk hotels

All American Inn & Suites Norwalk

2.5 of 5 Hotel   |   415 Milan Avenue, Norwalk, OH 44857
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All American Inn & Suites Norwalk
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Ranked #2 of 4 Hotels in Norwalk
A recent review
3 of 5 stars reviewed 1 week ago
Lavonne K Norwalk, Ohio, United States
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23 reviews from our community

Traveler rating
    6
    8
    1
    3
    5
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7
4
Solo
0
3
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Norwalk, Ohio, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago NEW

the rooms and pool were fine. clean and nice. but front desk attendant heather always went above and over her duties to make our stay pleasent. she was always nice and freindly,paitient and kind to my two young children. always doing something but available to help.

Was this review helpful? Yes 1
Monsey, New York
Contributor
11 reviews 11 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The hotel room was in perfect order especially for the price we paid. The pool was nice and heated with plenty of towels to use. All exercise equipment worked well. Flat screen TV was a plus for the kids. Heather the evening clerk was amazing and so helpful - she is sure an asset to the company. This hotel is... More

Was this review helpful? Yes 2
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 7, 2014

We have been here from June 10th to the end of July and then from September 1st and still here! We have had awesome service! In fact over the top service! Very friendly customer service! Heidi and Sheila are amazing!! Over the top in fact! As well as Heather, Holly and all the other staff! We'd definitely highly recommend this... More

Was this review helpful? Yes 3
North Canton, Ohio
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 10, 2014

Dirty carpet, tattered bedspread, lumpy pillows, small fuzzy TV, broken jacuzzi tub, no telephone in room to contact front desk, no conditioner. Noise in hallway all night long. Just disgusting. It in no way looked like the pictures online. It was more like an $89.00 a night hotel not a $200.00 a night hotel. Heather the evening clerk was apologetic... More

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ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for taking the time to rate and review your recent stay with us. I'm sorry that your experience did not live up to your (or ours!) expectations. What I can tell you is that there are MAJOR changes, updates, and upgrades planned for this hotel this coming fall/winter. I would respectfully ask that you give us another opportunity... More

Michigan
Contributor
17 reviews 17 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 5, 2014

Bad: Not filthy - but certainly not clean. Pool area not kept clean. Checked in to find unswept room and even a bottle under bed overhang.Staff running just to try keeping up. Property is wearing. Chipped tub and missing tiles. Mattress felt like fabric stretched over coil springs. Old TV. Good: Room size Breakfast Parking Elevator Fridge in room Plenty... More

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for your very thorough and honest evaluation of your recent stay with us. I'm sorry that you experienced anything less than a clean and comfortable stay--this is not the high bar of expectation that we've set for our staff and is certainly not evidenced in the majority of our reviews. I am happy to tell you that we... More

Leesburg, Virginia
1 review
1 of 5 stars Reviewed August 4, 2014

Really don't know where to start to rate this place. Room was dirty, outdated décor, which I could have lived with had the room not smelled so bad. Cigarette burns on the sink, in a supposedly smoke-free room, bathroom vent was full of mold as was the air conditioning unit. Dust on all the pictures and back of bed. Awful... More

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for sharing your recent experience with us. I am sorry that we were not able to meet (and exceed) all of your expectations. The experience that you described is very a-typical of what we're used to hearing. We are planning a pretty major renovation to this property in the near future but there is no excuse for your... More

Hillsboro, Ohio, United States
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

We chose this hotel to be far enough away yet close to Cedar Point. All of the staff was very nice, the hotel and rooms were clean with no issues (though the carpet in the Jr Exec suite needs replaced, there is no microwave but one listed for the room). The breakfast was the best continental breakfast I've ever had-... More

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ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for taking the time to give us an overwhelmingly positive review of your recent stay with us. We'll definitely take a look at the carpeting issue that you brought up as well as the amenities we have listed to make sure they match with what we actually have in each room. Thanks for choosing to stay with us.... More

Bloomfield Hills, Michigan
1 review
4 of 5 stars Reviewed July 17, 2014

Heather at the front desk provided my friends and I with excellent customer service! She went above and beyond to make sure my stay at All American inn & Suites was as comfortable as possible. She was the best part of my stay with All American Inn & Suites. Thank you very much for hiring her!!

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Wow--Heather seems to have quite the fan base out there! :) Thanks for sharing your positive interactions with her. We will be sure to pass your kind comments onto her. Thanks for choosing to stay with us. We know that you have a lot of options when it comes to choosing a hotel, so we really appreciate your business and... More

1 review
4 of 5 stars Reviewed July 16, 2014 via mobile

Heather at the front desk is wonderful! I enjoyed her effort and her customer service. She made my stay lovely and easy. Thank you for hiring her!.......................................................................................................................................... .......................................

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for letting us know what positive interaction you had with our staff. We will be sure to pass on your compliments to Heather. Thanks for choosing to stay with us--we hope to see you back again soon! More

Milton, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 13, 2014

Staff was very friendly and helpful! Rooms nice and clean. Indoor pool and hot tub, very nice. You could smell the chemicals, but not horrible. Breakfast had a limited selection, coffee was good. Overall a nice hotel. We would stay there again.

Was this review helpful? Yes
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thanks for taking the time to offer an amazing five-star rating and review of your recent stay with us. We're SO happy to hear that you had positive interactions with our amazing staff and that we were able to exceed your expectations. We're glad and proud to hear that you would stay with us again if given the opportunity. Hopefully,... More

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Additional Information about All American Inn & Suites Norwalk

Address: 415 Milan Avenue, Norwalk, OH 44857
Phone Number:
Location: United States > Ohio > Norwalk
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — All American Inn & Suites Norwalk 2.5*
Number of rooms: 64
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Also Known As:
All American Inn & Suites Norwalk Hotel Norwalk
All American Inn And Suites Norwalk
All American Hotel Norwalk
All American Norwalk
All American Inn & Suites Norwalk Ohio

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