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All American Inn & Suites Norwalk

415 Milan Avenue, Norwalk, OH 44857
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1 room 1 adult
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All American Inn & Suites Norwalk
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40 Reviews from our TripAdvisor Community

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Michigan
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 5, 2015

Great check in Great checkout Fridges in some rooms - no extra charge - but must request ????! Great staff Very good breakfast Now.... Walk in room - smells like 'DOG' Mattresses are basically sheets over springs - really that bad. We've stayed previous years - but it's no longer on our list. If you don't rest well , a... More 

Helpful?
Thank electricpatj
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

We are sorry to hear that you don't share the usually superior-rated responses we normally receive from our guests. I'm hoping that you shared your concerns with our onsite management team so that the issues you raised could be resolved RIGHT AWAY while you were on the property. Although things are sometimes out of our control, we do our level-best... More 

1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 1, 2015 via mobile

(PICTURES ATTACHED) Oh my gosh this place is so disgusting. My friend, boyfriend, and I were planning a trip to Cedar Point and saw this online. We thought it looked good so went with it. When we finally got in our room there was a clothing iron burn mark on the carpet, mold growing between the wallpaper which was peeled... More 

Helpful?
5 Thank Nicole5689
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

We're sorry to hear that you had a less than stellar stay with us. We pride ourselves (as evidenced by all of the good reviews) on providing our guests with a wonderful hotel experience. If something problematic is brought to our attention, we take great pains to resolve the issue immediately. We hope you'll treat this as an isolated incident... More 

U.S.
Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed August 1, 2015

We stayed at this hotel for 2 nights for our family vacation to Sandusky. I would think this hotel needs some much needed renovation work. The decor is so 80's with dark green carpet and CRT Zenith TV (seen one lately - at Goodwill?). On the up side the staff was quite friendly and surprisingly the breakfast was quite good... More 

Helpful?
Thank HKoldtimer
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for taking the time to comment on your recent stay with us. Although we do have some renovations planned, I wanted to note that this property wasn't even built until after 2000--so having decor of the 80's might be a bit of a stretch. We're glad to hear that you found our staff attentive and enjoyable to interact... More 

1 review
1 of 5 stars Reviewed July 27, 2015 via mobile

We recently visited this location, the lady at the front desk was friendly as could be, getting in the room the bedsheets had not been changed in a while, dead bugs hiding between night stands, and a burn mark from a clothing iron on the floor. Along with bodily fluid stans on the floor, and seen mold on the wall... More 

Helpful?
Thank wscsvr686
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

We're sorry to hear that you didn't enjoy the same experience as the vast majority of our reviewers report. I hope that you took the time to relate the issues you raised with our onsite management team so that any issues could be resolved immediately. We obviously can't fix what we don't know about--so we're always eager to hear about... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 19, 2015

A group of four of us stayed here for four nights in order to go roller coaster riding. It seemed to be well run. We noticed that a cluster of rooms was being treated while we were there, and the room doors that were being treated were quite warm to the touch (indicating insect treatment). We had no problems with... More 

Helpful?
Thank hootervi
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for the very kind and honest rating and review of your stay with us. We're happy to hear that you enjoyed our experienced and helpful staff, that you enjoyed the amenities we provide to our guests, and that you appreciated the price point and the value that you received. We hope to see you back again soon! More 

Essex, Connecticut
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed July 1, 2015 via mobile

Stayed here while traveling on vacation the other week. This facility is nothing special. The room wasn't spotless, but it also wasn't anywhere near as dirty as the last hotel we stayed at in Ohio. Pool had high chlorination, but so does any hotel. Strange staff... They seemed to like sitting outside on the curb smoking cigarettes for hours. Also,... More 

Helpful?
Thank Conner M
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thanks for reviewing and rating your recent stay with us. We are using your review as a catalyst to improve our operation and hope to see you back again soon! More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 15, 2015 via mobile

I booked this hotel last minute for a convention 8 miles down the road. It was a last minute thing closest hotel I could find that wasn't booked so I didn't expect much for the price and looking at reviews about the bare minimum amenities in the roommates.. I had booked the cheapest room at the hotel when I got... More 

Helpful?
1 Thank Gracey Lynn
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thanks for taking the time to rate and review (a 5-star review!) of your recent stay with us. We're glad we exceeded your expectations and hope to have you as our guest again in the future! More 

Hanlontown, Iowa
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 10, 2015

The Motel was very nice, the lady who checked us in, her name was Heather, went above and beyond to make our stay a wonderful experience, she was the best at taking care of guests that we have ever experienced, There was also a housekeeper, Bonnie, who was very friendly and also made us feel at home, Would highly recommend... More 

Helpful?
Thank Arnold D
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you for your wonderful 5-star rating and review of your recent stay with us. Customer service is job #1 for us and I'm glad that was evident in your stay. Come back and see us again soon! More 

Hilliard, Ohio
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 8, 2015

There was a free hot breakfast, which was tasty but also nothing too fancy, which I appreciated. All of the staff I came into contact with were incredibly kind and helpful. The room was a typical economy room but it was perfect for what I wanted and CLEAN! I would definitely recommend!

Helpful?
2 Thank Clare M
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thank you VERY MUCH for your recommendation and your taking the time to rate and review your recent stay with us. Although we've got a plan in place to do some pretty major refreshes and upgrades to the hotel, I'm happy to hear that you found the accommodations clean, safe, and friendly. DO come back and see us again real... More 

1 review
3 of 5 stars Reviewed June 7, 2015 via mobile

It's a nice hotel. It's got a decent pool and jacuzzi, and comes with one of the best breakfast options I've ever had. Some of the staff was incredibly friendly while others seem to have an attitude. The wi-fi signals weren't strong enough to use so that should be upgraded if possible. The air conditioner in our room barely worked... More 

Helpful?
Thank Pockaru
ZPaulReynolds, Guest Relations Manager at All American Inn & Suites Norwalk, responded to this review

Thanks for taking the time to rate and review your recent stay with us. We're glad that you had an overall good impression with our staff--but you're right, there are some un-seasoned staff that we're still working with to improve their customer service skills. So glad to hear that you enjoyed the breakfast--and GREAT news...we do have some plans in... More 

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