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Radisson Hotel Cleveland Airport West

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25070 Country Club Boulevard, North Olmsted, OH 44070
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1 room 1 adult
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Radisson Hotel Cleveland Airport West
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263 Reviews from our TripAdvisor Community

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Essex UK
Level Contributor
82 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Firstly - no details on website on how to arrange for pick up so therefore I took a cab. Arrived at around 10.30pm after 6 hours travelling... Restaurant closed, no room service available... Front desk suggested I go to Subway in Walmart... I just went to bed hungry. It would ahve been helpful if the receptionist had mentioned there were... More 

Helpful?
Thank Fozzie_81
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

Fozzie_81, I am so sorry to hear of your experience at our hotel. It is our main goal to provide each and every guest that we encounter with the best in service and comfort. Your experience is not one that we would deem acceptable. We will certainly utilize this feedback as a learning tool for our staff moving forward. I... More 

1 review
2 of 5 stars Reviewed 1 week ago via mobile

We thought this hotel would be good with the name Radisson. However we were wrong. The beds are not comfortable as they have gotten rid of the sleep number beds. They are hard and uneasy to move in. My husband's pillow case had droll stains all over it and a spot of blood on the sheet. Housekeeping is slacking horrible.... More 

Helpful?
Thank Tiffany Y
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

Tiffany, I am truly sorry that you had this experience. An experience like this is something we take very seriously and will certainly utilize this feedback to learn, move forward, and fine tune our operation and processes moving forward. As you noticed we did recently purchase brand new beds for the entire hotel. I am so sorry that we were... More 

Travelers are raving about these North Olmsted hotels

Sandusky, Ohio
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Stayed one night to go to the Boat Show. The front desk staff was very friendly and helpful Arranged for a shuttle to and from the show. Room was comfortable and clean. Nicely updated. Breakfast buffet was great (remember to get you voucher when you check in). close to many restaurants and a shopping mall. Will stay again when in... More 

Helpful?
Thank Rob W
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

Rob W, Thank you so much for your feedback with regard to your stay during the boat show. Our team worked very hard to ensure that the Boat Show crowd had the best possible experience while they were here. We truly appreciate your compliments and will certainly do our best to ensure that every guest leaves here feeling as though... More 

Toledo, OH, USA
Level Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
3 of 5 stars Reviewed December 30, 2015

The price was very reasonable and the location is great. However, the attention to detail is not there. For example, a bill and a welcome card for the previous guest was left on the desk in my room. The desk also did not have any stationary or pens. I ordered room service coffee for breakfast and it arrived without any... More 

Helpful?
Thank DryProp
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

DryProp, Thank you so much for your very detailed feedback with regard to your stay. There is much here that we can use to learn and fine tune our operation. I am so glad to hear that you enjoyed the bed and the option of having a drink to relax at night. We will certainly do our best to address... More 

Ohio
2 reviews
2 of 5 stars Reviewed December 29, 2015 via mobile

When we arrived and went up to our room we were given a used room, we completely walked in on someone. (Extremely scared and embarrassed ) me and the people who were walked in on went/called the front desk. I was given a new room and he apologized, however when I got to the new room the couch had a... More 

Helpful?
Thank Shanelle C
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

Shanelle C, First off let me start by apologizing for your inaccurate check-in process and that your were inadvertently left embarrassed. This is truly something that we strive to mitigate from the point of arrival through the remainder of your stay. I would certainly love the opportunity to do anything I can to rectify this situation. I do thank you... More 

New Mexico
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
2 of 5 stars Reviewed December 28, 2015

This hotel is listed as the hotel adjacent to our destination, Oberlin Ohio. That's a bit like saying Erie Pennsylvania is the best place to stay near Oberlin because it's a hotel on a major highway in a compass point direction from Oberlin. Leaiving bad TripAdvisor location suggestions, aside, skip this skimpy, not so clean, needing an update, noisy, only... More 

Helpful?
Thank Kate C
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

Kate C, I am so sorry that you had this experience. I assure you that this is not an acceptable set of circumstances at our property. I certainly will address these issues with the staff that was on during your stay. I will also have our marketing team take a closer look at the verbiage with regard to our location... More 

Cleveland, Ohio
1 review
2 of 5 stars Reviewed December 28, 2015

Room was dirty smelled As if carpet was cleaned with nail polish remover .. Tub had mold all around it covers were dirty .. It was a last min stay and I probably will not stay at this hotel again .. Check in person was rude and not helpful at all nor was approached as a club Carlson member

Review collected in partnership with Radisson Hotels

Helpful?
Thank tylerm178
Ryan M, General Manager at Radisson Hotel Cleveland Airport West, responded to this review

Tylerm178, I apologize that on this day we were unable to meet or exceed your expectations. It is always our goal to provide our guests with exceptional accommodations and service. Thank you for taking the time to provide us with your feedback and we will certainly use this information to fine tune our processes for all of our future guests.... More 

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