Dear Molly H, I appreciate you taking the time to write such a wonderful review about your stay with us. I'm so pleased to hear that we made your stay a "Home away from Home" here at Extended Stay America. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future! More

Dear clevelandlaura, I received a copy of your review, and wanted to take a moment to personally respond. The room condition you described is not acceptable, and I sincerely apologize for your experience. I am going to go over your comments with the team to ensure that these types of issues does not happen again in the future. I appreciate... More

Dear Dave C , Thank you for taking the time to write a review of your stay. I'm so pleased to hear that enjoyed your stay with us. We pride ourselves on providing a clean and comfortable room at a great price. Yes we do offer shampoo and other amenities at the front desk on request. Doing so allows us... More

Patricia - Thank you so much for your glowing review of our hotel. I was glad to read that the hotel staff provided you with great service during your stay with us. We pride ourselves on providing a clean and comfortable room at a great price. I am happy that we did just that for you. Plus, we love to... More

Thank you so very much for taking the time to review your stay with us. We pride ourselves in providing each of our guests with a clean, comfortable room at an exceptional rate. We take great satisfaction in knowing that we did just that for you and your family. The next time you are in the area, please give us... More

Thank you very much for your recent post about your stay at our hotel. I was disheartened to read your comments, but grateful for the opportunity to respond to them. The staff and I strive to provide 100% guest satisfaction. From the cleanliness of the room to the professionalism of those who work at the property, we understand that our... More

Dear Cable_Hogue, I recently received a copy of your review of the Homestead Cleveland - Airport - North Olmsted. We take great pride in offering a clean, comfortable room at an affordable price, so I was happy to read your comments about your accommodations. However, I was disappointed to read the rest of your remarks. Please accept my most sincere... More

Dear Boston Road Tripper, Thanks so very much for the positive review of your recent stay at Homestead Studio Suites. We know that you had several hotel options in the North Olmsted area, and we are honored that you chose to stay with us. As you note, our rooms come with kitchens, which is why many of our guests share... More

Dear disneydream2, I recently received a copy of your review of the Homestead Studio Suites, North Olmsted, and as the property owner, I would personally like to offer you my sincerest apology. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is... More