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Extended Stay America - Cleveland - Great Northern Mall

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25801 Country Club Blvd., North Olmsted, OH 44070-5302 (Formerly Studio Plus Deluxe Studios )
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Extended Stay America - Cleveland - Great Northern Mall
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31 Reviews from our TripAdvisor Community

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Maryland
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 1, 2016

Over a period maybe ten years, I've stayed at this property now 3-4 times, generally always with a good experience to report afterward. The property is conveniently located in North Olmsted, directly south of the Great Northern Mall, and with good access to I-480 and other major interstates that can get you quickly to other points (north, east, south or... More 

Helpful?
Thank CDobyns
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our amenities were not to your expectations. While we no longer keep dishes in guest rooms, these items are available upon request at the front desk for no additional charge. Hair dryers and additional toiletries are also available at the front desk.... More 

Farmington, Connecticut
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed November 13, 2015

I feel that I got quite a deal for $65 a night. The rooms are clean, it has a full size fridge, small stove, microwave, nice 32" LG flat panel TV, and it's quiet. They also have PLENTY of kitchen stuff available for free if needed (pots, pans, cups, plates, silverware, etc, etc.) Compared to MUCH smaller rooms close by... More 

Helpful?
Thank Scott C
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm thrilled that we were able to accommodate your needs with a home away from home experience at a great value! I truly appreciate your kind comments about our friendly customer service. The staff and I would like to thank you again for posting your review. We... More 

Edenton, North Carolina
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed August 23, 2015

I stayed at this property last week, during my week long vacation in Ohio. I choose this location because it was the only property that I could find that offered a full kitchen in the room, as well as it's central location to a variety of shopping options. When I looked at the pictures on-line, I was pleased by what... More 

Helpful?
Thank HotelSnob3
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to your expectations. In response to your feedback, I am working with our staff to make sure everything is cleaned properly and meets our company’s high standards. Thank you again for providing us with your feedback. If you would like to discuss this... More 

Cleveland, Ohio
1 review
2 of 5 stars Reviewed May 30, 2015

Their grab and go breakfast consisted of apples and granola bars. No muffins, no bagels, no juice. I asked to be shown the room. It took 3 tries before I saw a room that did not have a fluid stained couch. Not impressive.

Helpful?
Thank Dolores P
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that our grab-and-go breakfast was not to your satisfaction and that you experienced cleanliness issues upon check-in. In response to your feedback, I will be working with our housekeeping staff to make sure rooms are being cleaned properly as well as coaching our front... More 

Houston, Texas
Level Contributor
101 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed December 3, 2014

Pros: Great staff. Incredibly friendly & helpful Names I also remember: General Mgr, Amanda. April & Alexis. Everyone was fantastic. Quiet location, quiet room. Very clean room & bathroom. Good internet connection. Good Grab-n-Go breakfast choices. Cons: Had to switch rooms during the middle of the night because of stink bugs crawling up the walls. The weather was changing so... More 

Helpful?
Thank Dollc
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed the staff and the room; however, I am so sorry to read about the issue you had with pests. I am pleased that my staff was able to relocate you, but I will still be reaching out to our... More 

Ohio
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed September 16, 2014

We chose this hotel for an overnight stay prior to flying out of Cleveland Hopkins. It is just minutes from the airport and a very easy trip. The property and the decor are a little dated, but overall very clean. The clerk who checked us in was very pleasant and helpful. Not a lot of amenities - for instance, I... More 

Helpful?
Thank bh06906
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. We are so pleased to hear that you enjoyed your stay and our convenient location. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future. More 

Usakos, Namibia
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed August 24, 2014

I made a trip for an Indians game weekend a few years ago and won this hotel on Priceline. It was still a Studio Plus at that time and overall I was pleased with my stay. When I decided to come to Cleveland for the ArenaBowl I did some research and figured out I was likely to win this hotel... More 

Helpful?
Thank ClutchIsEverything
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were unable to request extra dishes and blankets due to my staff being unavailable. In response to your feedback, I am speaking to the staff to make sure that they remain available after hours. I am grateful for the feedback... More 

Pittsburgh, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 15, 2014

Don't know what these other guests are talking about. My room was very clean, service was excellent. Pool was ok. Check in and check out efficient. You can get dishes and other supplies for the kitchen for free if you ask for them. The staff explain that at check-in. It is much better than the other Extended Stay down the... More 

Helpful?
1 Thank JenP873
Manager_11525, General Manager at Extended Stay America - Cleveland - Great Northern Mall, responded to this review

Jen - Thank you so much for your review. We are glad that you had a great stay with us and that you enjoyed your clean, comfortable room. We are proud of our staff for providing you with excellent service. Thank you again for your kind words. We hope to see you again in the future. More 

Chicago, Illinois
1 review
1 of 5 stars Reviewed July 29, 2014

We were in the process of moving out of state. My wife and son checked in, and immediately she told me there were ants. Never offered a new room. I showed up later, saw the ants, decided to stay for the night and I slept on the pull-out sofabed. What an absolute awful excuse for a bed. These sofabeds are... More 

Helpful?
Thank air b
Worcester, Massachusetts, United States
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed July 22, 2014

I've stayed in worse hotels, but not many. A total disappointment for an Extended Stay. Even the front desk clerk said, since the hotel was bought buy a corporation, it has gone downhill. As a hotel professional myself, I totally agree. First, there are two Extended Stays on the same street. We, as many customers do, went to the wrong... More 

Helpful?
Thank JimButtitta
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