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Sheraton Mustika Yogyakarta Resort and Spa

Jl Laksda Adisucipto KM 8.7, Depok, Yogyakarta 55282, Indonesia
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Sheraton Mustika Yogyakarta Resort and Spa
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Sheraton Mustika Yogyakarta Resort and Spa
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638 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (167)
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  • Chinese (Simplified) first
  • Danish first
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    (638)
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Hong Kong, China
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed yesterday NEW

On our visit to Borobudur & Prambanan, we stayed in this hotel. The sheraton starwood club access was quite decent though the snacks were very limited. Ganesh, their restaurant belonging to 'Indian' cuisine was just good but not spectacular. We went there twice but had to wait each time to get our orders served. And once they served our dish... More 

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Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great customer service and attentive to my request, good facilities and near to airport. Miss the comfy pillow and also cleanliness. Just feel that the indoor swimming pool is not well maintained and the room internet connection is very bad, hope management can look into it.

Was this review helpful? Yes 1
Bukittinggi, Indonesia
1 review
5 of 5 stars Reviewed 4 days ago NEW

The hotel is located being so near from the airport. The position of building like the top of hill, and far away from highway. So it is not noisy and I get a very good view from there. In fact, the lobby is on the 7th floor, and the rooms go down from the 6th to 1st floor. The hotel... More 

Was this review helpful? Yes 3
jakarta
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 1 week ago

Last week i stayed in Sheraton Mustika Yogyakarta, i have been to jogja couples of times but this is the first time i stayed in here. The location is strategic it's realy near the airport only 10 minutes by car. The hotel is unique , the lobby is on Level 7 and the room is on level 6 - 1... More 

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear TyasAbidin, thank you for the review of our hotel! We are very pleased to hear that you enjoyed your stay with us. We have well noted your feedback to make sure and improve our consistency in service and facilities. We would be delighted to welcome you back at our resort. More 

Indonesia
Level Contributor
43 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

First time here on last April 2014. The would be the fourth time visiting Yogyakarta. This time I was on a work trip, a business meeting. First saw this hotel i'm just "wow", "incredible hotel" This hotel look like a traditional heritage. I think, this hotel using local culture concept. So, it feels like homey.

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear 8rigittamelisa, thank you for your review. It is an honored to serve you better and give distinctive experience to you while you were staying with us. As you know our motto is “Life is better when shared”, that’s why we always want our guest to feel homey although far from family. Again, we do really hope that your next... More 

Honolulu, Hawaii
Level Contributor
85 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

proximity to airport is a huge + given traffic there. old hotel with so so rooms and lanai. pool looks unused and unsure about how clean it was. staff are attentive and helpful and friendly . given our 1st visit to this city, staff from front desk to bell hop were super nice. every staff member we ran into would... More 

Was this review helpful? Yes 3
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Hi Bern C, Thank you for sharing you experience with us, your comments toward us is highly appreciated. We are glad to know that you found our associates are attentive and friendly. Due to pool, we will make sure that it is totally clean. The color that appears at the pool is caused by the natural stone itself which it... More 

Kuala Lumpur, Malaysia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived at Joga airport and was greeted with hotel staff in Sheraton uniform. Whisked to the hotel and was impressed with the big compound the hotel sits on. Checking in was smooth with exceptionally friendly staff from shuttle service to concierge to reception and to bellboy. Room is nice except for aircon being too cold. Housekeeping was prompt and even... More 

Was this review helpful? Yes 3
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear MEYAbdullah, Thank you for your fabulous comment on TripAdvisor, It is a great pleasure to read that you had a memorable time with us and enjoy all facilities here. We always want guest to feel homey and assist guest to make vacation become easy and fun by provide free shuttle to downtown, airport and beautiful Hindu’s temple named Prambanan.... More 

germany
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Wrong room category assigned. When right room finally assigned it stank very foul inside. Staff at first didn't acknowledge the obvious smell then offered incense to neutralise...how about a roo. that doesn't smell like vomit. Pool access room is very basic but the pool is uninviting and the water is not clear and doesn't look clean. Hotel is overall run... More 

Was this review helpful? Yes
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear a12, thank you for choosing Sheraton Mustika Yogyakarta resort & spa as a place that you trust to fulfill your accommodation and again thank you for your valuable review to us. We have noted your input to us and we take this seriously by do investigation, meeting with related department head and do refreshment training to our associates to... More 

Merseyside, United Kingdom
Level Contributor
65 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Spent two days at this hotel.It's a big hotel, with a entry road which is long, guarded and convoluted. The are steps only to the lobby. Rooms were good with option to open the back door and sit out on the balcony .Breakfast offered a variety of Asian food options.you can sit outside if a sun- seeker,but remember this is... More 

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Boudin882, It is great to read that you have enjoyed a precious time at Sheraton Mustika Yogyakarta Resort & Spa. It is really encouraging to read that you found our facilities & meals nice. Soon, we will pass your review to all of our associates so it can boost their willingness to reach better and consistent service. We are... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I visited Yogyakarta on December 2014 and hubby chose Sheraton because we've been happy with our previous stay at other Sheraton hotels such as Sheraton Bandung and Sheraton Lombok. And Sheraton Yogyakarta is so close to the airport, probably only 10-15 minutes. So I'm not worried about being late to the airport. But on the other hand, Sheraton is a... More 

Was this review helpful? Yes
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Dewi H, thank you for sharing your experience on Trip Advisor, we are glad to have been able to offer you a good experience. It is always happy to know that what we offer has been met your expectation. Your review about our service, location & facilities already boost our associates willingness to reach better and consistent service. We... More 

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