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Sheraton Mustika Yogyakarta Resort and Spa

4.5 of 5 Jl Laksda Adisucipto KM 8.7, Depok, Yogyakarta 55282, Indonesia
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Sheraton Mustika Yogyakarta Resort and Spa
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Sheraton Mustika Yogyakarta Resort and Spa
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517 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (135)
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    (517)
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    (114)
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    (146)
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    (156)
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    (101)
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2 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Came here to get info on wedding package, the service we got was extremely inhospitable. After waited, a staff came to handed over us a bundle of flyer, she didn't even bother to ask for the details of the upcoming nuptials whatsoever . We were left merely with that flyer bundle (the price written on the flyer was like ages... More

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jakarta
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for 2 nights as i have business trip at yogya. I got volcano view room but to bad the weather not friendly enough for me to see the volcano. The service is excellent as expected frok world class sheraton and the staff also trained to remember each and everyone of the guest. They remembered me and my... More

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Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Thank you for sharing your thoughts about Sheraton Mustika Yogyakarta Resort & Spa. We will share your feedback with all associates and we are glad to hear that you had such a memorable experience & enjoyed your accommodations at Sheraton Mustika Yogyakarta. Here, let us take this opportunity to let you know that we are in progress to refurbish our... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Almost twice times in a month I stay at this hotel, and at many times I do not care About my stay, iI just thingking my business at all, because I stay paid by my company. Once day when I had much time to enjoyed my stay, I realize if I stay at the biggest hotel in Yogyakarta and wonderful... More

Was this review helpful? Yes 1
zurich
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 1 week ago

This place was booked for a conference. The hotel needs a bit of an up-lift, as the rooms looked quite tired. All in all, it was OK, but they could make this much better. The breakfast was good, but the evening meal & bar options could be improved upon.

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Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Thank you for your review about our hotel. We take our guest’s feedback as an opportunity and your specific feed will help us to address the issue you experienced in the conference. For your information, we are gradually refurbishing our room now and we will also do some improvement so we can meet guest expectation. Again, thank you very much... More

New York City, New York
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A good choice, as one would expect from Sheraton. Helpful friendly staff, nice hotel, very good breakfast, complimentary airport shuttle. The tour guide desk was really helpful too. On the downside (not to underplay the good parts) the rooms are somewhat old and also cleanliness is not optimum especially in the bathroom in terms of towels, shower curtain, etc. The... More

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear radsk, Thank you for the review of your recent stay at the Sheraton Mustika Yogyakarta Resort & Spa. We appreciate your kind words about your experiences with our facilities, service and our friendly associates and we will be sharing them with our entire team! However, we do apologize also because there are still some aspects that still did not... More

Jakarta
Top Contributor
62 reviews 62 reviews
39 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Location is close to airport but quite far from Yogya main attractions. But as its not a big city you can get anywhere easily. the hotel staffs are polite and helpful. Room and bathroom are large and clean. Flatscreen tv and wifi available in room. The buffet breakfast and lunch is pretty average. There's also swimming pool and spa but... More

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Thank you for your great feedback of your recent stay at our hotel. We are very pleased that you have had a great time. We have conveyed your review to our associates who were also very proud to be able to provide delightful service to our guests. We also will enhance our quality in facilities in the future so matter... More

Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The property is quite old it was the premier hotel of the city it has seen better day. The air-conditioning is either too cold or not there at all. Service is their by the staff at all points from coffee shop, restaurants and banquets was excellent right down to the food quality.

Was this review helpful? Yes
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

We would like to thank you for taking the time to share your experience with us and we do apologize for inconvenience that happened to you. We understand the situation that occurred, we will re-investigate and retrain our associates to be more aware toward this issue so things like this never happened again in the future. Beside that, we will... More

Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We stayed in this hotel last week. The first thing you notice about this hotel is its location. the hotel is very conveniently located from Airport and also the tourist places like Prambanan temple and Borobudur. Once you enter the hotel,it seems you are in different world. Though the rooms are bit old and needs refurbishing, it doesnot affect the... More

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear valued guest, thank you for sharing your comments about our hotel. We are conveniently located about 5 minutes from international airport, and 20 minutes to the downtown called Malioboro. We are happy knowing that our facilities met your expectation, where you really enjoy our service by giving complimentary shuttle to the airport, downtown and Prambanan temple. We offer everything... More

Jakarta, Indonesia
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I usually won't choose this eastern part of Yogya, since it is far from the city center and my home. But it is currently conveniently located near the airport. Currently? Yes, because there is a new international airport project ongoing. The new location will be further to the west and about 1,5 hours drive, to accommodate larger number of passengers.... More

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear Aji2206, thank you very much for taking your time to give us some feedback about your recent stay at our property. It is great to hear that you had a wonderful time, and hopefully it was not your last visit to Sheraton Mustika Yogyakarta Resort & Spa. Looking forward to welcome you back anytime soon. More

Jakarta, Indonesia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The first thing cross on my mind when I arrived in that hotel is "wow" such a classic and unique hotel with the lobby on the 7th floor, we have to go down instead of up to our room, The room was clean and quite much javanese, so unique, the lagoon room make us feel that we have our own... More

Was this review helpful? Yes 1
Executive_Office_SMY, General Manager at Sheraton Mustika Yogyakarta Resort and Spa, responded to this review

Dear dias-dalino, how nice and thoughtful of you to put your review here on TripAdvisor. We will share your feedback with all associates, and we are glad to hear that you had such a memorable experience & enjoyed your accommodations at Sheraton Mustika Yogyakarta Resort & Spa. Knowing that you really enjoy your stay and meals in our main restaurant,... More

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Additional Information about Sheraton Mustika Yogyakarta Resort and Spa

Address: Jl Laksda Adisucipto KM 8.7, Depok, Yogyakarta 55282, Indonesia
Location: Indonesia > Java > Yogyakarta > Depok
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Sheraton Mustika Yogyakarta Resort and Spa 4.5*
Number of rooms: 246
Reservation Options:
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Also Known As:
Sheraton Mustika Yogyakarta Hotel Yogyakarta
Sheraton Yogyakarta
Yogyakarta Sheraton

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