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Holiday Inn Express & Suites New Philadelphia

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145 Bluebell Drive SW, off I-77, New Philadelphia, OH 44663
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Holiday Inn Express & Suites New Philadelphia
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66 Reviews from our TripAdvisor Community

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New Philadelphia, Ohio
1 review
5 of 5 stars Reviewed December 23, 2015

Due to my husband's job we move a lot. There has been a lot of hotel stays over our years of marriage. We have just relocate to the New Philadelphia area. The company has put us up at the Holiday inn Express. The rooms are clean and comfortable. Location is great. But the stuff here is the best bar none!... More 

Helpful?
Thank Tina B
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Tina B, We are happy you felt comfortable at home here. We know it can be hard traveling from place to place and want you to feel like you are at home. Our team takes great pride in treating you like family. Thank you for taking the time to fill out a review and if you are ever back... More 

Cleveland, Ohio
2 reviews
5 of 5 stars Reviewed December 20, 2015 via mobile

Stayed here twice. Excellent hotel and staff. The staff is consistently professional, friendly, and interested in all of their guests. Very well maintained and clean. Great location, about one minute from the highway. It is 10 minutes to Dover Ohio and Amish country. The perfect blend of city and country.

Helpful?
Thank redysetgo
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear redysetgo, Thank you for taking the time to write a review. We are very happy that you were able to return to the area and enjoy Amish Country. Our team strives to make our guests experience the best that they can have and your comments help to reinforce this. We hope to see you again when you return to... More 

Pittsburgh, Pennsylvania
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed November 27, 2015

This hotel has the best pool for kids. We wanted a quick weekend get away and the pool was our reason for booking. Wow! We really enjoyed it. Lovely reception area. Friendly staff. The rooms are spacious and clean. Breakfast was very good. Enjoyable visit.

Helpful?
Thank momoftwokids2005
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear momoftwokids2005, Thank you for taking the time to give us you feedback on your stay. We are very glad you enjoyed your stay. The pool with the Child features is a big hit with everyone and we are glad you were able to enjoy it. We hope to see you again when you are able to get to the... More 

Columbus, Ohio
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed November 23, 2015 via mobile

Business trip. Staff was kind and the facility was clean and modern. I used the business center and fitness area. One of the better Holiday Inn Properties I've stayed in. Close to I77 with a number of restaurant choices nearby. Ill go back.

Helpful?
Thank OneFlight53
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear OneFlight53, Your review is very appreciated. We love hearing from our guests. We are very close to Interstate 77 and State Route 250. We have a great indoor pool and a hot breakfast. We hope to see you back with us soon, Thank you, Lucia Vandine Front Desk Manager More 

Commerce Township
Level Contributor
108 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed November 11, 2015

This is a newer property and it shows. The rooms have the higher ceilings with great beds, pillow choices, quiet hvac/ac units, nice modern baths with amenities. Internet service was good every night. Very reasonable priced for a place of this quality and great location to 77 and restaurants.

Helpful?
Thank jkn371
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear jkn371, Thank you for taking the time to write a review. We are very happy you enjoyed your room and the amenities. We hope you were able to enjoy the area attractions when you visited. We hope to see you again when you are in the area. Thank you again, Teresa More 

1 review
4 of 5 stars Reviewed November 2, 2015

Heating system doesn't work well. Otherwise everything was great. Rooms were clean. Staff was very friendly. Location was great. It was the best hotel of those in the area. I would stay the again if they could fix the ventilation system.

Helpful?
Thank Yvonne T
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Yvonne T, Thank you for taking the time to give us your feedback. We are very sorry to hear you had problems with the heating. Our Chief Engineer does Preventative Maintenance checks in rooms and on major equipment throughout the hotel and I am sure he will get to the bottom of the problem you experienced with the heating/ventilation.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed October 17, 2015

The customer service here is HORRIBLE! We showed up at 4:10 (check-in is 3pm) and they didn't have a room ready for us. I had reserved a suite since it was my boyfriend’s birthday and wanted to surprise him with something a little nicer. We were told they were cleaning the room and it would be ready in a couple... More 

Helpful?
1 Thank Akuchnicki
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Akuchnicki, Thank you for taking the time to give us a review. I am very sorry you had this experience while staying with us. This is very unacceptable and I have addressed these issues with the staff. We are here to make everyone's stay the best it could be and we failed to accomplish this with your stay. I... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 9, 2015 via mobile

This was an amazing place to stay. The rooms were clean and the staff was courteous. The beds felt amazing and clean. The rooms were a good size for our party of three. The breakfast was a typical breakfast at a hotel. The pancake machine was a unique experience. We ate a little there and went to an Amish bakery... More 

Helpful?
1 Thank C S
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear C S, Thank you for taking the time to give us a review. We are happy to hear you were very happy with your stay and were visit Amish Country while you were here. We hope to see you again on your future visits to the area. Thanks Again, Teresa More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 28, 2015

From the time we walked into the hotel till we left the employees were so nice and helpful. Our room was great the bed was so comfortable. You could walk on the carpet barefooted and not get dirty feet. Breakfast was great also.

Helpful?
1 Thank 869tinac
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear 869tinac Thank you for staying with us and giving us your feed back on your stay. We hope you enjoyed Amish Country and the area activities while you were in New Philadelphia. We hope to see you on your future stays in the area. Thank you again, Teresa More 

Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 23, 2015 via mobile

Had a good stay for a training conference and forgot the receipt for the room. Called back when it was time to finish off the expense report and they continued to help. My fault and still as pleasant as could be. Thank you Mariah and Theresa!

Helpful?
Thank Timothy C
TeresaCampbell, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Timothy C Thank you for taking the time to give us your feedback on your stay. We are glad we could help with your receipt. We hope you can visit us again and enjoy the area activities. Have a wonderful day, Teresa More 

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