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Holiday Inn Express & Suites New Philadelphia

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145 Bluebell Drive SW, off I-77, New Philadelphia, OH 44663
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Holiday Inn Express & Suites New Philadelphia
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51 Reviews from our TripAdvisor Community

Traveler rating
    30
    13
    5
    0
    3
See reviews for
19
12
5
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Any
English first
  • All months
    (51)
  • Mar-May only
    (13)
  • Jun-Aug only
    (12)
  • Sep-Nov only
    (15)
  • Dec-Feb only
    (11)
All months
Reviewer
5 reviews 5 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Enjoyed a quick night here in Ohio while on business. Everything was fine. What I would expect from a holiday inn express. Only complaint is the gym doesn't open until 6:00 am and the pool not until 8:00. For those of us with early morning meetings who enjoy a swim or workout to start our day - well, this prevents... More 

Was this review helpful? Yes
Tionesta
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Don't count on being given a room at this hotel even if you have a confirmed reservation! I rarely write a review, but my experience at this hotel needs to be shared. I was planning to stay there to attend my uncle's funeral and had a confirmed reservation. I arrived late at night after attending the viewing, and the desk... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear TionestaForest, I am very sorry for your loss of your Uncle. I am sorry you had to deal with this during this difficult time. When your room was not found in our system, I was glad to hear the Front Desk clerk called to find a room for you at another hotel, due to the hotel being sold out.... More 

NY
Top Contributor
66 reviews 66 reviews
6 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I was so pleased that my request for an upper level room and an early check in (Noon when its normally 3pm) was granted. The 4th floor was peaceful and granted me the opportunity to work on business during my stay without headaches. The king room was spacious, with a great area for work and lounging. The bed was very... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear xglamourkillsx, Thank you for taking the time to write a review. Mechael is a great asset to the hotel, her and the other staff like to make sure your special requests are taken care of, when they are available. Safe travels and hope to see you back soon. Teresa Campbell General Manager More 

Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2015

Me and my cusion went here for her birthday present. We had so much fun! The Swimming area is so much fun! If you like water toys, this is a great pool to enjoy. The fitness center was very clean and fun. There is coffe,tea, and hot chocolate availble 24/7. This meant if you can't sleep, you can go get... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Annomus438, Thank you for taking the time for your review. We are very pleased that you enjoyed your visit with us. We have many wonderful comments about the pool and we are glad you were able to enjoy it on your birthday. We hope to see you back again soon. Teresa Campbell General Manager More 

1 review
5 of 5 stars Reviewed March 29, 2015

Wow! We had a wonderful stay this weekend. We were in a nearby town for a state special olympics event. My husband found this Holiday Inn on the Internet. We decided to stay based on pictures of the pool and the great reviews. We are so glad we did. The hotel was very clean. My kids (7 and 9 yo)... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear MomofJx2 We are so glad you stayed with us for this wonderful event. We met so many great people. I am happy to hear you enjoyed the pool and your entire stay with us. We hope to see you again soon. Teresa Campbell General Manager More 

Senior Contributor
28 reviews 28 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 10, 2015

Went here shortly after it was built. Kids and I did that for our fun days. The swimming area is nice. They have a kid part that rains and dumps water . The kids loved it. There are plenty of stores right within the area and restaurants. Walmart is a block away.

Was this review helpful? Yes 1
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Leighanna U Thank you very much for taking the time to fill out a review. We are glad your family had a fun time in the pool with the sprinklers, buckets and fountain. We hope to see you again soon and enjoy our area activities. Teresa Campbell General Manager More 

Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 8, 2015

This hotel offered really friendly fast service. We would come back to hotel in the evening and they would be out of hot chocolate packs and they always hurried to help. If they were out of a breakfast item they would get something else real quick. Everyone was pleasant to us. The main drawback is that the "suite" we had... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Jeff S, Thank you for you for taking the time and giving feed back on your stay with us. I am sorry to hear that your room did not have enough space for the 4 of you. We strive to make everyone's stay as comfortable as possible. Thank you for the comments about the staffs service. We hope you... More 

1 review
5 of 5 stars Reviewed December 27, 2014 via mobile

We stayed here during a basketball tournament and the staff was exceptional! It was just after Christmas & they were so nice & accommodating to us. The front desk was gracious at check-in & very helpful. The rooms were nice & spacious. As an hotel employee from a different chain I was very impressed. Would definitely recommend & stay again!!!!

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Tiffany M, Thank you for your great comments. Our team enjoys making everyone feel they are at a home away from home when they stay with us. We hope to see you again when you are back in the area. Teresa Campbell General Manager More 

Pittsburgh, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 18, 2014 via mobile

My grandsons LOVED the pool! It's not your average hotel pool, (fountains, and buckets that dump water from overhead) and the staff is far from average! Really FAR from average! So welcoming helpful, and friendly! Top rate hotel, all the way around! Didn't care for the eggs at breakfast, but that's the only thing that wasn't a 5 out of... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Viclyndol, Thank you for your survey. We are so happy to hear the children enjoyed the pool. We have taken action and have changed the scrambled eggs. We have been getting great comments on them. Thank you for letting us know your concerns. Visit us again soon. Teresa Campbell General Manager More 

Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 30, 2014 via mobile

Lovely hotel. Updated, clean, mostly friendly staff, everything you would want in a hotel. Few things...the review shows a pool with a hot tub and a kid pool with water sprayers and lots of fun for the kids. The pool with a hot tub no longer exits. The kiddie pool was lots of fun but the adults wanted a nice... More 

Was this review helpful? Yes
Teresa C, General Manager at Holiday Inn Express & Suites New Philadelphia, responded to this review

Dear Kwallen06, I am doing some checking to find out what web site has the old Holiday Inn pictures mixed with our New Holiday Inn Express photos. I am very sorry that these led you to believe that we had a Hot tub at our hotel. I am sorry that your rooms were not originally placed closer together, these should... More 

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