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All 1 New Albany hotels

Courtyard Columbus New Albany

3.0 of 5 Hotel   |   5211 Forest Dr, New Albany, OH 43054
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Ranked #1 of 1 Hotels in New Albany
A recent review
4 of 5 stars reviewed 4 weeks ago
bjorn5555 Ohio
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44 reviews from our community

Traveler rating
    23
    15
    3
    1
    2
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8
5
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20
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Ohio
Top Contributor
127 reviews 127 reviews
25 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Not many staying here over the weekend. We found the hotel itself new, updated rooms, nice pool area and free shuttle service pleasing. We used a free night Gold award. The weekly rates do seem high but it is close to new business' (Limited) in the area. Really not far from Easton. The shuttle will take you and pick up... More 

Was this review helpful? Yes
Sari H, General Manager at Courtyard Columbus New Albany, responded to this review

Bjorn, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. I am pleased that you were able to utilize our shuttle service throughout your weekend, and that you enjoyed your hotel room and our amenities. I am very sorry that you had difficulty reaching the front desk during your stay. I have brought... More 

Powell, Wyoming
Top Contributor
89 reviews 89 reviews
40 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 11, 2014

It is located a ways from Columbus, however the freeway systems got us their quickly. At first we were not certain we had gone the correct direction. It sits back off the road and is not well marked or lit up. Our room was really nice. The bed was very comfortable, everything was clean and we had plenty of room... More 

Was this review helpful? Yes
Sari H, General Manager at Courtyard Columbus New Albany, responded to this review

Dear Valued Guest, Thank you for providing feedback from your recent stay at our hotel. We agree that we have very comfortable beds and excellent lighting for our hotel rooms. We have shared the rest of your feedback with the appropriate people with in Marriott. We look forward to seeing you the next time you are in the New Albany... More 

Charlotte, North Carolina
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed October 31, 2014

I was in New Albany for business and this was the closest one. Normally I stay near the airport but I chose this one for a change. The property is new, clean and the service is good however for the money I paid I would rather stay in Columbus downtown vs staying here. This place is middle of no where.... More 

Was this review helpful? Yes 1
Sari H, General Manager at Courtyard Columbus New Albany, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. I was sorry to hear that your stay was not what you were expecting and I will share your feedback appropriately within our organization. Please feel free to contact me at the hotel if there is anything you wish to discuss.... More 

Toledo, OH
Top Contributor
255 reviews 255 reviews
113 hotel reviews
294 helpful votes 294 helpful votes
3 of 5 stars Reviewed October 20, 2014

I didn't pick this hotel. It's in the middle of nowhere and is fairly expensive. Yes, it's fairly new and the room was large. "The Bistro" is a basically a breakfast counter, which may or may not be staffed. Being able to buy a Starbucks there does not impress me. How about free coffee in the lobby, like most hotels... More 

Was this review helpful? Yes 1
Sari H, General Manager at Courtyard Columbus New Albany, responded to this review

Dear Valued Guest, Thank you for taking the time to provide feedback from your stay with us as all feedback is valuable. I am sorry to hear that your recent stay with us was not satisfactory and have shared your feedback with in our management team. Please keep in mind during your future travels that Courtyard by Marriott, as a... More 

Belleville, Illinois
Contributor
20 reviews 20 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 10, 2014 via mobile

I was very pleased with this hotel. It was very clean and the reception desk agent was very friendly and helpful. The guest room was roomy and clean. The bed was comfy with white bedding. I recommend requesting a room without an adjoining room access. My first room had one and I could clearly hear my neighbor's conversation through the... More 

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Sari L, General Manager at Courtyard Columbus New Albany, responded to this review

Dear Melanie, Thank you for taking the time to provide feedback regarding your recent stay with us. I am so glad that you enjoyed your experience while at our hotel. We also love that we are able to sell Starbucks in our Bistro! If you are ever in our area again keep in mind that we are only 10-15 minutes... More 

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed October 7, 2014

This a new Courtyard, perfectly clean, nice staff overall, Large comfortable Bistro / Lobby. 2 Stars is however generous because the wi-fi is so slow and erratic that it is unusable. I was here for business, but forced to leave early due to no internet connectivity. Honestly, this is the worst hotel wi-fi I have encountered in the last 3... More 

Was this review helpful? Yes 1
Sari L, General Manager at Courtyard Columbus New Albany, responded to this review

Dear RSalerni, Thank you for taking the time to write a review of our hotel as all feedback is important and appreciated. We are happy to see that you enjoyed the Bistro, our hotel lobby and that you found our staff to be pleasant. We would like to extend an apology for the fact that our WiFi services during your... More 

Prague, Czech Republic
Contributor
11 reviews 11 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 4, 2014

All non US residents - pls be aware that WiFi in the hotel is very very slow. I was hardly able to work and while not having US phone I was often offline. This was really frustrating. And no option to purchase any premium access. Apart of that, hotel is very nice and I even liked the location. New Albany... More 

Was this review helpful? Yes
Sari L, General Manager at Courtyard Columbus New Albany, responded to this review

I would like to thank you for taking the time to write a review for our Hotel as feedback from our guests is very much appreciated. I am glad to see that you enjoyed your room and the other hotel amenities. I was sorry to hear that internet was not up to your standard, please be assured that we have... More 

Cranberry Township, Pennsylvania
Contributor
12 reviews 12 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 2, 2014

Trust Me as I am Platinum Premier with Marriott. This property is superb. The people working here are extraordinary. They actually smile and make you feel welcome. Yes - it is in the middle of nowhere but nowhere means 7 miles from Easton Town Center - A major Shopping Destination. 7 miles from the airport. 15 miles from downtown CBUS.... More 

Was this review helpful? Yes
Sari L, General Manager at Courtyard Columbus New Albany, responded to this review

Thank you for taking the time to write your review for our Hotel! We greatly appreciated the positive feedback and love to hear stories of when our guests enjoy their stay with us. I am so glad that you found our staff welcoming and that you enjoyed the Bistro! My team and I hope to serve you in the future... More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 2, 2014

Stayed there for three days mid July 2014 for a wedding. Brand new hotel, not even in the GPS!!! No need to say that everything was in perfect condition, very comfortable beds, nice bathroom and good soundproofing. Mini-restaurant served good food, but not cheap. Professional staff. I recommend it and would stay there again. Of course, good golf courses nearby...

Was this review helpful? Yes
Sari L, General Manager at Courtyard Columbus New Albany, responded to this review

Christian M, Thank you for taking the time to review our hotel. I am very happy to hear that you enjoyed your recent stay with us and I have shared your positive feedback with our hotel staff! Sari Linkus General Manager More 

Carmel, Indiana, USA
Top Contributor
167 reviews 167 reviews
27 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed September 16, 2014

I made my reservation months in advance & was happy with the senior rate I received. When I checked into my room (Room 404), the room was on the top floor at an end, which I had requested initially. I had to ask again for this though because at check in they first put us on the 2nd floor. Being... More 

Was this review helpful? Yes
Sari L, General Manager at Courtyard Columbus New Albany, responded to this review

Dear Valued Guest, Thank you for taking time to review our hotel, as a Marriott Rewards Member we greatly appreciate your loyalty to the Marriott Brand. I apologize that your experience with our hotel was not satisfactory. I would be happy to discuss your concerns with our upgrade policy in person; please feel free to contact me at 614.855.1505 at... More 

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Additional Information about Courtyard Columbus New Albany

Address: 5211 Forest Dr, New Albany, OH 43054
Location: United States > Ohio > New Albany
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Columbus New Albany 3*
Number of rooms: 122
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