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Holiday Inn Express Mt. Vernon

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11555 Upper Gilchrist Rd, Mount Vernon, OH 43050
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Holiday Inn Express Mt. Vernon
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Holiday Inn Express Mt. Vernon
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59 reviews from our community

Traveler rating
    14
    29
    11
    2
    3
See reviews for
30
10
3
9
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Baltimore, Maryland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and mother in law stayed here over a weekend visiting my sister in law at college. The hotel staff were very friendly and prepared on arrival. We got there at the same time as a college lacrosse team but it still took only 5 minutes to get us checked in. The hotel was clean and felt safe which... More 

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PA
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 17, 2015

I used club points to book this room. The room was very clean. Next door was a movie theater. It was close to Kenyon University. The guy at the front desk was helpful. Everything was beyond expected. I would recommend this hotel.

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Boca Raton, Florida
Top Contributor
242 reviews 242 reviews
37 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed November 29, 2014

We stayed here for three nights over the Thanksgiving holiday. We are Marriott platinum members, however with no Marriott in this town ended up here. The staff were all accommodating, however we reserved a king room and were told at checkin that one was not available, so had no choice but to take a double. Room was quiet, clean, and... More 

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Rockford, Illinois
1 review
3 of 5 stars Reviewed October 31, 2014

We've stayed here several times because our daughter attends a nearby college. This hotel is the only non-smoking hotel option within an hour of her school, so this is where we stay. The hotel is clean, and the staff is friendly, but it is obvious upon walking in the guest rooms that this was once a hotel that allowed smoking.... More 

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Marcia R, General Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear So-so, Thank you so much for sharing your concerns about our hotel. We are truly committed to making this a great hotel and are working towards those updates you mentioned. Our coffee is typically top notch so we will definitely check into what happened those days. Fortunately, we will be under going changes to our decor and furniture within... More 

Clear Lake City, Texas
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed October 23, 2014

I stayed at this hotel one night 10/20. I booked it because I had a quick business trip. I wanted a place where I could unpack and do a quick workout so I selected this hote because it advertise an onsite work out facility. Because my flight was late I decided to use the work out facility in the morning.... More 

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Marcia R, General Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear sf_clearlake, I am so very sorry that you were disappointed with your stay. Please know that we care very much about making your experience the best it can be. We work very hard to try to make sure your experience is top notch. We will be working on renovations within the next couple years are hopeful that we will... More 

Richmond, Virginia
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 24, 2014

We stayed at this hotel for two nights in August. The place was clean and the breakfast was very nice. However, although the entire hotel was supposed to be non-smoking, our room had clearly been a smoking room before. The smell hit us in the face every time we opened the door. It needed a much better cleaning than it... More 

Was this review helpful? Yes 1
Marcia R, General Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear mad4-scrapping, Thank you for staying with and taking the time to share your experience. I am pleased that you were able to enjoy your breakfast. I am very concerned about the odor in the room. If you could please contact the hotel to let us know what room you stayed it, we can make sure that the odor is... More 

Edgewood, Kentucky
Top Contributor
102 reviews 102 reviews
27 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed July 29, 2014

We stayed there for a swim meet. Our room was nice, clean. It's a good location, the staff is nice. We didn't eat the breakfast. I agree it is a bit over priced for Mt. Vernon, but hey, when you're the only game in town you do what you can.

Was this review helpful? Yes 1
Marcia R, General Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear franmom, Thank you for staying with us and for sharing your experience. We do appreciate knowing how we are doing. We will certainly work on removing the smell from the guest rooms mentioned as well as take a look at the prices. We value your opinion very much and hope to see you again soon. More 

ohio
Top Contributor
79 reviews 79 reviews
19 hotel reviews
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed July 20, 2014

We stayed at this location due to the following posting on their website; "We have teamed up with Body Basics Health and Fitness Center for a great FREE workout just down the road from the hotel. Visit www.clubbodybasics.com for more details. Located at 11337 Upper Gilchrist Rd." They no longer partner with Body Basics, that business is gone. They claim... More 

Was this review helpful? Yes 1
Marcia R, General Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear koolfool, I am truly sorry for the misunderstanding. When Body Basics closed, I truly thought that I had removed all traces of their existence from the brand site and did not realize it was on the site until you pointed it out. We truly were not trying to "false advertise" and are deeply sorry for the inconvenience that it... More 

Fernandina Beach, Florida
Top Contributor
105 reviews 105 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed July 6, 2014

My hotel room was clean and had enough space. The complementary breakfast was good. My only problem with this hotel was the cost of the room, which I thought was too pricey for a small town like Mt Vernon.

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Marcia R, Guest Service Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear Edward Z Thank you for staying with us and sharing your experience. We are constantly working to price our rooms appropriately and will take a look at the rates. We take your feedback very seriously and hope you will stay with us again very soon. More 

Williamsburg, Virginia
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 24, 2014

Very attentive and friendly staff. Got two nights of great sleeping. Rooms are very clean and I would stay here again. Breakfast was clean and plentiful. Only down side was the small swimming pool and not hot tub.

Was this review helpful? Yes 1
Marcia R, General Manager at Holiday Inn Express Mt. Vernon, responded to this review

Dear Jim G, Thank you for sharing your experience with us. We really appreciate hearing how we are doing and love to be able to take your comments back to our staff to let them know they are doing well. We hope to see you again soon! More 

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