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Holiday Inn Express Hotel & Suites Bryan-Montpelier

Certificate of Excellence
2.5 of 5
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13399 State Highway 15, Montpelier, OH 43543
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Holiday Inn Express Hotel & Suites Bryan-Montpelier
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Ranked #1 of 4 Hotels in Montpelier
Certificate of Excellence
A recent review
3 of 5 stars reviewed 2 weeks ago
CathyM_CorgiMom Hightstown, New Jersey
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99 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
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Hightstown, New Jersey
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This place was perfect for our needs, driving from NJ to Chicago. We knew we couldn't make it in one day and needed a place to spend the night along the way. This place is right off the Ohio Turnpike (Rt. 80) but not so close you hear traffic (we did hear a train go by in the early morning).... More 

Was this review helpful? Yes
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, Thank you for your review! We are happy to hear that we were able to provide you with just what you needed along your trip. It's always good to hear that we were able to help make someone's trip a good one. We look forward to seeing you again someday soon and until then we wish you safe... More 

Trenton, New Jersey
1 review
2 of 5 stars Reviewed 2 weeks ago

DO NOT TAKE ANY ROOM ON THE 3RD FLOOR IF YOU ARE A NON-SMOKER AND SENSITIVE TO STALE CIGARETTE SMOK.E. The hotel recently converted to fully non-smoking. The problem is the 3rd floor was previously a combined smoking & non-smoking floor. The stench of stale smoke on the 3rd floor is almost unbearable. We asked for non-smoking and was told... More 

Was this review helpful? Yes
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, We apologize that your stay was not what you had hoped it would be. Converting rooms from smoking to non smoking is a complicated process and occasionally takes longer than anticipated with the smell coming back even once you believe it is gone. We are sorry that you were initially put into a room that had this happen... More 

Clinton, Wisconsin
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We decided to do a last-minute trip to a NASCAR race at the Michigan International Speedway. Of course all hotels around Brooklyn, MI were closed; and traffic getting there is nuts. Well, we were VERY LUCKY to have to think outside the box and stay just south of Michigan at the Holiday Inn Express Hotel in Holiday City, Ohio. The... More 

Was this review helpful? Yes
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, Thank you for your wonderful review! We are always happy to hear from our guests and when they are as satisfied as you seem to be it is particularly joyful. We take a great deal of pride in both our hotel and the people who make it run and it is always great to hear someone else agrees... More 

Ankeny, IA
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 13, 2015

Stayed here 2 nights recently. Everything was nice, but I left wanting more from this property. The staff was great. The breakfast was what I've come to expect from the Holiday Inn Express brand, although I'm always more satisfied if there is bacon. There was no bacon. The room was clean, quiet and comfortable. I wish there had been a... More 

Was this review helpful? Yes
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, We are sorry to hear that your stay wasn't everything it could have been. We do serve bacon with our breakfast but we serve it every 3rd day since we go through it so fast when we serve it. Unfortunately for you that means that you missed it by one day! We will definitely look into making sure... More 

PITTSBURGH,PA
Level Contributor
92 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed April 15, 2015

Quick overnight stay . Room was quiet and clean. Bathroom lights were dimmest i have ever seen in a bathroom. Breakfast was typical Holiday Inn Express with many choices but overall so so quality. All hotel employees were very pleasant. AC was fairly quiet. Lighting in hotel room itself was quite bright!

Was this review helpful? Yes
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear guest, Thank you for your review! We appreciate hearing about where we need improvement and where we are doing well. We will absolutely work on the bathroom lighting and thank you for bringing it to our attention. We hope to see you again someday and until then we wish you safe and happy travels! Thank You, Melissa French Front... More 

Topeka, Kansas
1 review
3 of 5 stars Reviewed March 10, 2015

I stayed at this located at the beginning of February for a funeral. Overall everything was fine, the room was nice, but we had several people staying in one room that had two queen beds and what we thought was a pull-out sofa bed. It was not and I had to sleep on it, which of course is not the... More 

Was this review helpful? Yes
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, We are sorry to hear that you did not enjoy your stay as you might have. We understand that you feel that we should have put a room out of service in order to offer you a blanket, however that is not our hotel policy. We are, however, disappointed to hear that there was no search for a... More 

Southampton, New York
Level Contributor
45 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed November 30, 2014

Stayed here during a 14 hour road trip. The hotel is immaculate and the staff was extremely friendly. The room was cozy and clean and we had everything we needed for the night. **The pillows are amazing!** Breakfast was included in our stay and we had plenty of choices to please everyone. The Holiday Inn Express is accessible right off... More 

Was this review helpful? Yes 1
Melissa F, Front Office Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, Thank you for your review! We are so happy to hear that you enjoyed your stay so much. It's always great to hear back from our guests and learn where we are getting things right and where we need to improve. We are very proud of our staff and our breakfast so we are happy to hear that... More 

Beaufort, South Carolina
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 8, 2014

We had to travel to Montpelier for a wedding. I made last minute hotel reservations as I didnt know the exact plans. The day before our arrival I called to see if we could get an early check-in, to which I was told they couldn't guarantee but would do their best. The wedding was at 2 we arrived at 12:00... More 

Was this review helpful? Yes
Melissa F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, Thank you for your review. We are happy to hear that we were able to make you stay enjoyable! We are very proud of our staff and are always happy to hear that they have succeeded in making a guest's stay as wonderful as possible. We hope to see you again someday and until then we wish you... More 

Independence
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 10, 2014

My wife and I stayed at this hotel for your anniversary, desk clerks were top notch room was a little dated good breakfast overall stay was very good great location right off the Ohio turnpike close to area wineries

Was this review helpful? Yes
Melissa F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, Thank you for your review. Happy anniversary and thank you for choosing to spend it with us! We are glad to hear that our staff was helpful and made your stay more comfortable. We are always happy to hear that we could help make a guest's stay enjoyable. We hope to see you again if you are ever... More 

Bowling Green, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 7, 2014 via mobile

Pam had her class reunion and we decided to stay the night. The hotel is right off the Ohio Turnpike on Exit 13. Technically the hotel is in Holiday City. It is across from the Ramada which historically I think was a Holiday Inn. At the Holiday Inn Express there is a well maintained and well lit parking lot. The... More 

Was this review helpful? Yes
Melissa F, Guest Relations Manager at Holiday Inn Express Hotel & Suites Bryan-Montpelier, responded to this review

Dear Guest, Thank you for your review! It sounds like you had a very pleasant stay with us and we are happy to hear that. We always enjoy hearing from our guests and learning what stands out to them and your detailed review was wonderful for this! We hope to see you again in the future and until then we... More 

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