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Red Roof Inn Cleveland Middleburg Heights

Certificate of Excellence
17555 Bagley Road, Middleburg Heights, OH 44130
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Red Roof Inn Cleveland Middleburg Heights
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266 Reviews from our TripAdvisor Community

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Vaughan, Canada
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

This place gives you the vibe of one of those hourly rental motels I am shocked that our event coordinators recommended this facility to their guests! the room was so dirty, found a giant bloody booger on the wall, the bed had steins of all colors all over it, but thats not all long black hairs all over the sheets!... More 

Helpful?
Thank NumptyBoy5
Jon B, Regional Vice President Operations at Red Roof Inn Cleveland Middleburg Heights, responded to this review

It appears that you selected the wrong hotel in writing this review as some of your comments are not descriptive of this hotel. At Red Roof Inn we pride ourselves in providing a clean and comfortable stay for every guest; and this is evident in the many positive reviews on this site and others. I personally make frequent visits to... More 

Columbus, Wisconsin
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We came in very late off the train, and stayed the night here. Our room was very clean, and quiet. The bed was comfy. Check in was fast, which was especially appreciated since we got in at 3:00 am. We got a nice hot showe, and a good night sleep, and were back on our way in the morning! I... More 

Helpful?
Thank miss_gypsy_garmin
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team. I would like to thank you for your positive review. We work very hard on providing our guest with a clean, well maintained and modern room. We are very pleased that you enjoyed your stay. We look forward to your next visit. More 

Level Contributor
62 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

The room was what I reserved. Clean and bright. The front desk person claimed the credit card machine was not working and wrote down much of my credit card number on a small form. I asked if he would throw away the paper after entering it into the system. He said no. I was not comfortable with this practice. Also,... More 

Helpful?
Thank settinpret
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

Thank you for your review. The night you checked in our credit card readers were not working. This had to do with the credit card companies. We do not write down anyone credit card number, but we do enter the card number into our system just like if you purchased something online. Once the credit card number is in our... More 

South Carolina
Level Contributor
57 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed January 4, 2016

We were pleasantly surprised by our recent stay here. I chose it over several local competitors after reading good reviews. We stayed in a "King Suite". The room is large with a nice corner desk just right for doing computer work on a laptop. Internet access was good. Bed was very comfortable. This is kind of a strange setup. Although... More 

Helpful?
Thank one_aceracer
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team, I would like to thank you for your review. Our Superior King room is a very popular choice. It offers micro/fridge, in room coffee, iron/board, blow dryer, work desk, larger flat screen and the large king size bed. I will look into the exhaust fans and other options for the towel rack. Again, thank you... More 

Columbus, Ohio
Level Contributor
63 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed December 28, 2015

Easy to find right off I-71. Near several good restaurants and convenience stores. Very clean, totally non-smoking. Staff was very friendly both at check-in and check-out. Room was clean, no problems with wifi or bathroom. Nice flatscreen TV with expanded cable. Coffee and hot water available in lobby. Like some other Red Roof Inns, the first floor rooms have outside... More 

Helpful?
Thank DennisKC
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team, I would like to thank you for your review. It sounds like you stayed in our standard room. We do have Superior king rooms with micro/fridge, in room coffee, iron/board, blow dryer, work desk, larger flat screen and a large king size bed. Next time you stay with us, give the Superior king room a... More 

Cleveland, Ohio
1 review
5 of 5 stars Reviewed December 16, 2015

Overall a great experience good location right off hwy and lots of restaurants near by. Very clean room. Great customer service! Night desk clerk Lisa was very polite and extremely helpful! i will definitely stay here again.

Helpful?
Thank joan g
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

We would like to thank you for your review. We appreciate your comments and our team really enjoys positive feedback from our guests. It is comments like yours that makes the staff days (Lisa). Again, thank you and we look forward to your next visit. More 

2 reviews
5 of 5 stars Reviewed December 4, 2015 via mobile

The whole staff made my visit perfect. My car battery died and samuel jump started it for me. I was at my meeting on time. Marisa was a happy and please by at the front desk. Kaylyn, Jane, Candy, Lisa, Trish, Terry, Vicki, Staysha was so nice. My room was so clean. It almost smelled like I walked in a... More 

Helpful?
Thank larry t
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team, I would like to thank you for your review. We work very hard on cleanliness and keeping everything working and up to date, but people make the difference. Thank you for sharing your experience. More 

Level Contributor
9 reviews
8 hotel reviews
5 of 5 stars Reviewed November 29, 2015 via mobile

This motel far exceeded my expectations for such a low price. The motel is updated and very clean. There was no strange smells anywhere in the building or our room. The staff were great and the Rodney was friendly and cheerful upon check in. It is a motel type set up on the first floor but the second and third... More 

Helpful?
Thank laurengowland
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team, I would like to thank you for your review. We work very hard on keeping everything very clean and updated. Thank you for sharing your experience. It is very special when our guest mention our team by name (Rodney). Again, thank you and we look forward to your next visit. More 

Port Washington, Ohio
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed October 23, 2015 via mobile

Staying here with our dog while my husband is on business. I chose it because it was a good price and allowed pets. There is very good wifi inside the room which is most important to me. As well, there's a mini fridge and microwave. There is a desk off to the side which is perfect for working at and... More 

Helpful?
1 Thank HannahIncarnato
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team, I would like to thank you for your review. Again, thank you and we look forward to your next visit. More 

Salida, Colorado
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed October 15, 2015

Staff friendly and helpful. Facility older but appeared clean. (our friends on upper levels had rooms that appeared to have been renovated more recently) Bathroom in our king superior room VERY small. The doors on ground floor open straight to parking area which always worries me when traveling with pets. Something in the room really aggravated my allergies. Wound up... More 

Helpful?
1 Thank curlydolls
JJ10060, General Manager at Red Roof Inn Cleveland Middleburg Heights, responded to this review

On behalf of our team, I would like to thank you for your review. The entire hotel was remodeled 2 years ago with all new beds, bedding, carpeting, drapes, duvets, flat screen TV's and painting. Our principle goal is to provide dependable service to all our guests at a reasonable price. We work very hard at keeping everything clean and... More 

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